A one night stay at this grand hotel was perfect to celebrate a special birthday with friends. I mentioned the celebration on booking over the phone and was offered rooms in the newly furbished downstairs wing. The rooms and bathrooms were spacious and beautifully decorated.

A drink in the bar was accompanied by olives, crisps and nuts while we ordered our food. The staff were smart and attentive. Our meals in the Garden Room were excellent and we were offered tasty amuse-bouches before the meals were served and delicious petits fours with the coffee. We were happy to eat here in this elegant room where there was ample choice and a lovely atmosphere.

The hotel itself is beautiful and in a marvellous location. The service is very good. Unfortunately, the rooms are not so good. For a 5 star hotel, the bed was poor, rather small and not comfortable.

Ive visited the grand on a couple of occasions now and it is my favourite hotel by far.
Rooms are spacious, beds are comfy,views are great.
Dead opposite the beach makes it even more convenient.
All the staff are very friendly.
The mirabelle restaurant is fantastic however the garden restaurant has a bit of catch up to do. Food quality not so great there.
Little niggle there but apart from that it is perfect.

Stayed in this hotel last Friday. The hotel is fantastic and full of charm & grandeur but the facilities are top. We where visiting work colleagues of my partner and had a lovely bbq on the terrace and the service was amazing.

We where lucky with the weather and managed a swim in the outdoor pool. Also used the spa great facilities and very clean. Would highly recommend this hotel for any occasion. Will definitely visit again.

Had a great stay, wonderful hotel with excellent staff,food was fantastic,couldn't have enjoyed it more.

We stay here quite regularly. Old fashioned elegance at its best. A lovely hotel in a prime location. The staff are very attentive and the concierge staff are always on hand to assist. It's true the outside is a little faded but I notice one of the wings has been painted and updated, I assume the rest will follow soon. We are already booked in for later in the year and hopefully time permitting we will be there earlier.

This is the fourth time we have visited The Grand at Eastbourne. We stayed for the Friday 17/7 and Saturday18/7 night. True to their word there was an allocated car park space close to the reception booked for us.For this visit we had a sea view suite which was very spacious, clean and fresh. We ate in the Mirabelle Resturant on both evenings. The food was excellent however the main meal on the Friday was only warm and could/should have been hotter I'm sure this is a one off.

The residential band played both evenings which made the evening very pleasant. The staff of The Grand cannot do enough for you and I would like to thank them all inparticular the Manager and staff in the Mrabelle who really looked after us. We will be back

Stayed here for the weekend.....the rooms have been refurbished which was nice, I would have preferred a sea view room but there were none available. The staff are very friendly but if you are under the age of 50 this is not a place to be, as the visitors are mainly aged 50 and upwards.
The outdoor pool is heated and the grounds are beautiful......and a food full English breakfast!

I had Afternoon Tea as a gift which was a lovely idea from my niece. However, whilst the service is good they need to improve on a few things. The sandwiches were dainty little offerings which were adequate and the scones were plain, not fruit. The cake selection was ok. I requested an alternative to Eton Mess (which incidentally, is so small it actually looks like sand art in a tube) as I do not like it. I was told they would bring another scone in its place. Not so, the Eton Mess arrived and was left uneaten! It would also have been nice to be asked if we wanted fresh tea or coffee after eating. I have had exceptional Afternoon Tea's at many superb places and for far less money. In my opinion, it is grossly overpriced for the actual experience.

Had a great stay here.

The hotel is stunning from the outside and inside is even better.

Room was very, very large and cosey. Had lovely views to the Sea, had a great breakfast in bed in the morning.

Staff all really great too and the restaurant is brilliant. I'll go back just for the silver service and the lamb!

My friend and I had afternoon tea here at the weekend. We were extremely disappointed by where we were seated and the actual tea! We were seated in the main hall facing the entrance which had absolutely no atmosphere. The afternoon tea was not impressive, 4 small triangle sandwiches each - which did not even make 1 normal sized sandwich!, 4 tiny cakes to share and 2 scones each! We paid £67. The only reason I have given a 3 rating is because the staff were polite and very attentive. Would definitely not recommend.

Had high expectations and The Grand lived up to them. The sea view was stunning and worth the extra paid. Many little touches such as turn down service and topping up of biscuits and water more than once a day. Only negative comment was poached eggs were cold.

On Arrival we were parked very close to the entrance of this lovely old building, offered help but we only had a case and some hanging items, reception could not have been more helpful, so the first four people we met from the Hotel were helpful engaging and friendly, this set the scene for every member of the staff, truly nice people.

We had been on a package as it was our wedding anniversary and we were given our room number, the room itself was very nice, however the view was a pigeon net and some very dirty windows and juliet balconies, i call reception and before we knew it Jason the duty manager had us in an executive sea view room which with breathtaking views and it being a large room put us back at ease, no fuss no bother just simply changed, again a real credit to the Hotel.

The bar was run by Sam and he suggested a couple of cocktails which we duly took and wow just fantastic, petit fours to die for, and again Sam was, well just a great barman very knowledgeable and friendly and just a bloody nice bloke.

Into dinner with impeccable service truly excellent food, with the Maitre d cooking a plum dish at our table suggesting wines etc etc jay fantastic, breakfast the same a glorious cooked breakfast with top ingredients just wonderful.

So all in all dear reader, you could say this place is as good as it gets and you would be right, if you're the manager of this wonderful place please please don't change any single member of staff as we will be back and they are an absolute credit to you and your wonderful hotel.

Super Hotel as always.
Not cheap but good value
with very kind and attentive
staff.

I had the great pleasure of staying one night at this splendid hotel.
From the moment I arrived the service was impeccable.
Old school charm and decor.
Smooth check in followed by cocktails in the bar. Diner in the main restaurant was superb and reasonable.
We returned to the bar and lounge for further cocktails and dancing to the resident swing band.
The room was classic clean and the bed was very comfortable.
All in all a grand night out.
We will return soon.

Sadly I am writing to express my disappointment with Sunday lunch. Two of our party ordered roast beef one medium rare and one well done. Both arrived well done and were not even carved at the table. I note that all other diners enjoyed a carving at the table. Vegetables were over cooked. Fish cake starters under seasoned. Puddings minute and certainly not memorable. Yes the dining room is beautiful and service acceptable but at these prices I expect better. My last visit for lunch a year ago was much better.

Overall we had a lovely stay at the Grand.
The staff were pleasant and very helpful in accommodating the needs of our family which included a 5 month old baby. This included them organising a bottle steriliser to be in the room ready for our arrival.

The room was clean and the Nespreso coffee machine made a lovely cup of coffee.

We did think the room decor was a bit tired and dated. The furniture fabric was faded and the wall paper and curtains very late 80s/early90s.

Despite having a wi-fi router in the room the recption would cut out if you moved into another room (ie:bathroom or bedroom a in a suit)

The beds were very soft which from my point of view was lovely but i know some people prefer a firmer mattress.

We ate in the restaurant which was lovely. again good service and yummy food.
Breakfast was fine but there could have been more options for non-cooked food.

After my visit to the "Ritz" a few months ago, i was wondering what this afternoon tea was going to be like!
The Ritz may need to take a look at The Grand and learn something!
It was a lovely experience, lovely service, great sandwiches and patisseries.
Staff smiling, nothing was too much trouble and they poured the tea for us unlike the Ritz.
You also had numerous choices where to have your tea. Outside by the pool,outside in a more secluded area, The Great Hall with a piano (No pianist though)! in the large Area near the bar.
The Sandwiches were what i expected unlike the Ritz Cheese & Pickle!
You also had no time limit, you could sit there all afternoon if you wished. It was even a pleasure to pay, more than half the price of the Ritz!

Will look forward to visiting The Grand Hotel again soon.

I booked a one night,romantic package as a surprise for my partner.The greeting and reception we received on arrival was exceptional,staff helpful and our car taken away and parked for us.
We were taken to our room by a helpful and and friendly concierge. As promised chilled champagne,chocolates and delicious strawberries were ready for us and polished off quickly.
The room was clean,spacious and well equipped with a proper coffee machine,I had requested an executive seaview room,and we could see the sea but I was disappointed there was no balcony for the price I paid.
The room was extremely hot so we requested a fan which never arrived,I was surprised at this.
We had a pre dinner cocktail in the lounge,nice but expensive and we were not allowed to use the terrace as there was a private function.
We dined in the Mirabel restaurant,I will be honest I found the food very uninspiring but maybe it was a bad choice.
As there was no air conditioning it was a hot sticky night and we couldn't have the window open as the seagulls were so loud,but we were in Eastbourne!!
The bed was huge ,but it rather felt like a water bed it was so soft.
The ensuite was nicely done out,but the hot water was dangerously hot and I find shower curtains annoying.
As promised in the package our bed was turned down for us,sprinkled with rose petals and swan shaped towels left,very sweet.
On departure our bill was wrongly calculated but rectified quickly.
I enjoyed our stay at the Grand but would not return as I felt it was not good value for money.
Before we left we sat on the terrace and I noticed a member of staff walk past a table with the day before's dirty plates and glasses on it and a broken bottle underneath it,I was very surprised and would not expect this of a Five Star hotel.

We booked the Grand for an overnight treat as we were going to Eastbourne for the tennis. As the tennis started at 12 noon but check in was not until 3pm, I had phoned ahead and spoken to the Concierge, who was very polite but could not promise there would be a parking space. On arrival about 12 however, he was very helpful and when we said we would not need the car again that day (and therefore did not mind being blocked in) he quickly found us a space. Reception were also happy to check us in and promised to deliver the bag to the room when it was ready.
Later we picked up keys for our room (room 408) and were directed to the lift. They failed to tell us that the lift only went to the third floor where we then had a long trek along a corridor and up a flight of stairs. The room however was spacious and beautiful with sea view and a side view over the main reception. It looked newly refurbished and the carpet was deep and very sumptuous. The bathroom too looked very recently refitted. We had heaps of space and the obvious advantage of being on the top floor was there was no noise from above.
We ate later in the Garden restaurant, which was very relaxed; evening meal of three courses took 2 hours which suited us perfectly. There was a piano player who played the whole time which really added to the atmosphere. The food was excellent as was the service.
We were told that because the hotel was busy, breakfast was being served in the room free of charge if we wanted it there so we went for this option, ordering and requesting time of delivery and leaving it outside the room. It arrived exactly on time and was precisely what we had ordered and was fresh and hot. Lovely to have breakfast in bed looking out at the sea.
Two slight moans in the morning. Firstly we didn't' treatise that the previous guests had set the alarm for 6am and this had not been turned off. We felt that should have been done when the bed was stripped. Then when leaving the room at 10.55 (check out is 11am) we accidentally let the door close with a bag still inside only to find that the door card had been deactivated, so we had to go all the way down to Reception to get them to reactivate it so we could collect the bag. Very annoying as it wasn't yet 11am.
We wouldn't hesitate to stay here again.

The Grand Hotel is a traditional hotel offering exactly the exemplary service and fine surroundings that the older generations in the family expect, yet even the youngest members of the family are welcomed and catered for with a designated play room and menus to suit. The outdoor pool was a real hit. The only problem was trying to persuade the children out of it.
We were together for a family birthday and received special attention from an events team and a private dining room with our own waiting staff.

we stayed here for almost a week. Having spent a frenetic time at a major family event in Windsor and endured a rather disappointing stay at one of its landmark hotels, we arrived a bit tired at The Grand.

From the moment of arrival, the valet parking, and the warm welcome at Reception, we knew we were not going to be disappointed this time. After a cocktail we were taken to our accommodation which was just as agreed when making the reservation some months earlier. It was a large room with good comfort and services. The sleep quality was to prove to be as good as one would wish for.

Over the following days and evenings we had some wonderful meals in the River Room and we also tried the fine-dining Mirabeau Restaurant. Whilst the latter did not disappoint, we felt that the hotel's main restaurant was well able to compete with it. The service and the ambience was perhaps slightly better in the River Room in our opinions and there was no major discernible difference in the quality of the food or its preparation between the two restaurants. Whereas the fine-dining struggled a little bit here and there to match its marketing, the River Room well exceeded its relative status.

We found the service levels to be excellent in every department throughout our stay and all the facilities we used were as promoted. Yes, we dined in a local highly recommended restaurant on one evening and whilst it was a good enough experience, we each concluded that dining at the River Room was just as good.

Eastbourne is a very pleasant location to holiday in, but the Grand Hotel made it a memorable location for us. We would certainly look forward to returning. It may be a long drive from Ireland but it will be well worth it. We look forward to returning. Thank you to management and staff for a most relaxing and enjoyable experience.

We took friends here for a birthday treat; afternoon tea and a massage and use of the spa facilities. Upon arrival, I was greeted by Valet who was inappropriate. He asked various questions concerning my vehicle, one was whether I was the buyer and owner or whether "mummy and daddy bought it". I felt very uncomfortable and was shocked by this rude and unnecessary question. I explained that I purchased my vehicle and it was not "mummy and daddy" as he rudely suggested (not that I should have answered this question in any event). Chris at the spa was very helpful and attentive and we all enjoyed our massage and the facilities. Afternoon tea was great; a perfect selection of bites and teas. Aside from the awkward greeting, we had a lovely time. Great value for money and would recommend visiting; the afternoon tea was very popular and the lounge was full. A pleasant afternoon.

Everything about this historic edifice is sumptuous . One way are glorious views of the sea front , the other way fabulous gardens and the outdoor swimming pool . Every room reminds you of elegant times passed , totally up-dated but restored with great respect for their original splendour . Picture galleries , sweeping stairs , intricate ceilings , four poster beds , stunning windows and even one bathroom with a stained glass window the size of one of the clock faces on Big Ben ! The food , award winning . The Health club , inspired . Local attractions abound . The only problem is that there aren't enough parking places . But ... ask for a reserved space when you book , especially if you have ambulatory problems , or give your keys to the concierge when you arrive . He will do his best but he's not a magician , otherwise he'd be working on the nearby pier .

What can you say about the Grand.....just Grand. My wife & I have been going there for the past 5 years to watch the ladies tennis at Devonshire Park & there's nowhere better to stay....After checking in & escorted to our room we change into the lovely white gowns & spend the rest of the afternoon in the spa, swimming pool area & finish off with afternoon tea.