Stayed 4 nights in an Executive Seaview Room (Room 126) during June 2015. We loved our room which was a good size having a large balcony with a sea view, king size bed, armchairs, dressing table, wardrobe and plenty of storage space for all our belongings. The bathroom had recently been updated with new tiles and a bath that had an integral shower which when you used was rather lacking in space because of both narrowness of the bath and the shower curtain.

The main lounge near Reception is an attractive, stylish room with comfortable armchairs and where afternoon tea is served. Just off the lounge is the bar and a another lounge area. Finally, there is beautiful atrium style lounge area opposite the main entrance. We didn't use either the indoor, the outdoor pool or the spa facilities though they all looked impressive.

The hotel has two restaurant's - the Garden Restaurant which is the main restaurant and is open every day for breakfast, lunch and dinner and offers "traditional British favourites created with a modern twist" and Mirabelle which is open for lunch and dinner Tuesday to Saturday and "serves a modern European menu of seasonal specialities". Breakfast in the Garden Restaurant was good and especially if you selected the freshly cooked fried breakfast as opposed to what was on offer from the buffet.

We had dinner in both the Garden Restaurant and Mirabelle and the fixed price menu changes weekly in both plus there are other menu items available at a supplement. Our meal in the Garden Restaurant was not enjoyable. It started OK with an asparagus risotto which was quite tasty but my wife's main course was poor with a sea bream that was very dry and without the sauce stated on the menu. This was replaced with a pasta dish with artichoke though this was predominately tomato and bland. The best part of the meal was the Crepes Suzette cooked at our table though there were a £6 supplement (which wasn't charged because of the fish problem). Mirabelle was very good and the fixed price menu is only a few pounds more. Not only is the food must better but it has a more intimate atmosphere.

Staff throughout were numerous, efficient, helpful (especially the concierge) and friendly.

Definitely fitted the bill for a special occasion.
Staff friendly and helpful. The breakfast was well presented.
We were greeted by the concierge who got our car parked and cases delivered
to the room which met our expectations.

We have stayed at the Grand in Eastbourne on a Number of occasions and generally appreciate greatly the 'Old World' charm of the , faultless courtesy and service provided by the staff.
However on our last visit (special offer) we were allocated a room at the rear of the Hotel ~ no fault there ~ but what we do take issue with is the appalling standard of furnishing.
Two 'easy chairs' that had all comfort of Victorian correction chairs and worse still, a chest of drawer, dressing table and side table constructed from cheap utilitarian matchwood second hand furniture from the 1930s/40s and presumeably sourced from a 'Bed & Breakfast' clearance sale. You know the type ~ drawers will not close easily ~ warped tops ~ sagging plywood, This should not be the standard strived for, of a 5 star hotel.
Our complaint about the 'comfort' or rather lack of; of the 'easy chairs' fell on deaf ears and the management refused to change them or, completely ignored our request.
We were very disappointed with the hotel with this respect, on this particular visit and, I am afraid, will be considering our options in future.

On arrival the hotel looks stunning from the outside, in immaculate condition with beautiful gardens.
On entering the reception the scene is set which is best described as faded elegance.
The staff are friendly and welcoming, the service is great and spa treatments lovely.
The decor of our room was somewhat tired, and whilst it must once have been gorgeous is in need of sprucing up.
The Molton Brown toiletries in the bathroom were a welcome touch :)
Afternoon tea was served in a small and slightly overcrowded lounge area, however the food was excellent.
Was surprised and disappointed that we had to queue for breakfast for some time - not what you would expect at this level of hotel.
Overall, an excellent weekend however think it is possibly time for refreshing some of the decor....

We stayed there over the Easter weekend and had a fabulous time. The location is perfect for beach and is an easy drive to picturesque villages and towns like Battle, Rye and Beachy Head.The many lounge rooms were very comfortable and staffed with attentive and polite staff. The breakfast was very nice. I would recommend the buffet breakfast rather than ordering though . The buffet is very well done and presented and much better than a set made to order breakfast.
Overall I enjoyed my stay. My only complaint is that the first room we were given was over the refrigeration units and it was very noisy. We didn't sleep very well the first night but the management moved us to another room.

The Grand Hotel has been in Eastbourne for years. They have a swimming pool, restraints, spa, gym and many more great things. When you drive up the drive in The Grand Hotel, you are warmly welcomed by the valet people. Despite just parking you luxury car, they know Eastbourne very well. You can ask them where's a god place to explore or eat or what rev you feel like doing. The Grand Hotel has a luxury & historic feel to building. If one decides to dine for dinner in the main The Grand Hotel dinner area, then you are expiated to wear a blazer {there is a notice for dress code outside the room}. On the other hand if you either want a light brunch or lunch then you can dine at The Grand Hotel Bar. With all poise things I've said, there has to be sadly some negative area of The Grand Hotel. One of the main things that let down The Grand Hotel experience is that despite the price tag on some things, but again The Grand Hotel is a Luxury hotel what else do you expect.Once you have order you meal of some description, you can be waiting for some time, even if there is a few table filled, you do tend to wait for you meal.

To sub up to experience of The Grand Hotel,it's luxury, good and over all enjoyable.

The Grand Hotel is a majestic structure perched on the shore of the English Channel with nearby access to the South Downs Way and other long-distance hiking paths through marvelous scenery. We stayed at The Grand Hotel for six nights. Our partial ocean-view junior suite was spacious and comfortable with plenty of storage and closet space, which was appreciated during our lengthy stay. The room also featured a coffee-making facility and a safe. The Hotel's fitness center, indoor and outdoor pools and spa were all first class. Service was terrific throughout the hotel. The well-coordinated staff were obviously well-trained and professionally managed. All of the staff were friendly, courteous and helpful. The Hotel had two restaurants (the Garden and Mirabelle), both of which were first class and offered varied menus of well-prepared food. We ate three nights in each of the two restaurants for variety sake. Breakfast was served each morning in the Garden Restaurant. We did not have a clear-cut favorite between the two exceptional restaurants. If only the Hotel could have done something about the weather, our stay would have been magnificent. We intend to return to The Grand Hotel to make up for lost time...

This hotel certainly lives up to its name. The ambience is kind of stately and sometimes you feel you ought to whisper. The Junior Suites are large and comfortable but not the best as Suites go. The food is excellent The staff are plentiful and helpful, but leave the tipping until the job is done otherwise you might find yourself having to manoeuvre your own car out of a tight spot!

My wife and I enjoyed a three day stay at the grand last week, the hotel itself was as grand as the name suggests, our room was of a good size and had obviously been recently redecorated and upgraded. The room facilities were more than adequate and the super king size bed was very comfortable.
Our plan when booking our stay was to enjoy the local area and come back to the hotel to swim in the indoor/outdoor pools and then eat at one of the two restaurants at the hotel.
We arrived on the Sunday evening and had booked to eat in The Garden Room as it was the only restaurant open, unfortunately the meal we had was very disappointing. I brought this to the attention of the restaurant manager and although I was offered another main course my confidence in the kitchen was not sufficient to risk it.
This lack of confidence in the catering at the hotel meant we then had to look elsewhere to eat in the evenings and unfortunately Eastbourne is not over endowed with good restaurants.
The breakfast is curious in that you can help yourself or ask the waiters to take your order, we opted to do the latter and were very well looked after on the first and second morning, on the third morning we again gave our breakfast order to one of the waiters but when it arrived it consisted of the elements I had ordered but each and every one was ridiculously overcooked, the poached eggs hard,the bacon sausage and black pudding crisped the tomato unyielding. I spoke to the gentleman I took to be the manager who came over and asked me if I had ordered the meal cooked in this way and I assured him I had not and he took a photo of it to show the kitchen.
I was asked if I would like the breakfast replaced but the point is as made to the manager at the time the meal should never have been allowed out of the kitchen of a hotel that suggests it offers a five star experience in the first place.
Overall I Would have loved to give the hotel an excellent review as so many elements were excellent but the food offered on our first night causing us to change our evening dining plans for our stay and the admittedly almost laughable breakfast on the third morning prevent me from doing so
PS the "free wifi" was so slow to be almost unusable

Nice hotel.

We have stayed here over the previous 15 years, and always enjoy it. The ambience and situation of the hotel are both outstanding. There are now some points which seemed to indicate a change of attitude within the the running of the hotel:
1. In our room (executive sea-view), the bathroom was decidedly old-fashioned, and importantly, there are no grab-handles or any means of support in the bath/shower. Rooms at this price should have a walk-in shower as well as a bath, and a visit to any London hotel would confirm this.
2. Amenities provided were parsimonious, a tiny bottle of shampoo, a bottle of bath gel, a very small cake of soap and a shower-cap between 2 people is downright mean. Likewise, there was no cotton wool, and a few little extras which make a difference.
3. No extractor fan, or window in the bathroom, so it felt perpetually humid.
4. The food in the Garden Room is now getting a bit mass-produced, stale-looking and canteen standard. Also there is some slackness in the dress code, despite the request for collared shirt/tie or jacket in the evening.
5. Smokers spoil the lovely terrace by congregating there and polluting the air.

I didn't use wi-fi, so I don't know if it was available, or if it was free.

Apart from these points, a very good stay, thanks to the kindness and efficiency of the staff.

We were fortunate to be given a present of spending a night at the Grand with the lluxury of a seafront room - this was a very rare gift and we could not have had a better present and experience. From arrival to departure the staff were without exception happy and helpful. The large bed was so comfortable with the feel of silky sheets.The unexpected coffee machine thoughtfully had the instructions beside it and delivered exceptional coffee - with extra supplies during the evening visit from a lovely young lady. The facilities and staff certainly deserve the 5 * rating

The staff were very attentive and all 10 of us were treated well throughout our two night stay, including 4 children.
The attention to detail and service for Birthday lunch with 14 member of the family on the Sunday could not have gone better.

Superb hotel , with good food & large clean rooms & great beds & clean bathrooms - all you would expect from a 5* hotel. Plus a heated out door & an indoor swimming pool. The desk staff are very helpful , offering suggestions which were spot on for what we wanted to do. HOWEVER its the details . Sometimes we got replacements for our coffee maker in the room. The system we chose was to go into the lounge before dinner for a drink & order dinner meal & Drinks . Sadly we were 3/4 of way through our meal ( we always skip dessert) when I gave up and had to go to the bar and ask for our drinks. The following night the red wine was so cold it MUST have come out of a fridge (if not freezer !) I appreciate not MAJOR but at the price they charge & they boast they are the only 5 star hotel on the South Coast ( ?? ! ! ?? ) I would expect them to have the ability to serve drinks without us having to leave a meal to get them.

My wife and I took advantage of a three for the price of two offer, and enjoyed three happy days in the Hotel. Not our first visit, so already a familiar haunt, and we were treated to excellent service throughout. Check-in was easy and friendly, Dave, Gary and Tony on the Concierge desk really looked after us, Ahmed and Alexander in the lounge gave us gracious service, and Barbara, Martin and Shaun in the Garden Dining Room as always, were superb (as were all the staff we encountered)

Our room was a junior, and although quite small, we found it enchanting, quiet, and we both slept well on all three nights. The room service was excellent in all aspects, and in spite of the Hotel being absolutely heaving on two of the three nights, we found that standards did not slip in any way. Some of the staff were absolutely rushed off their feet, but still had time for a quick word and a smile

My only minor negative comment is that there has been a slight drop in the dress code of the Dining Rooms. While I am in no way a snob, I was saddened to see a (very small) minority of guests turning up to eat in T-shirts and shorts. The whole point of the Grand Hotel, in my opinion, is the elegance of the whole place, and it is really nice to take your wife or partner to somewhere where you can really dress up and feel special, particularly for dinner. I hope General Manager Johnathon Webley has a serious look at this change in policy. I understand that the Hotel has to fill up the rooms and keep its occupancy rates high, but is it too much to ask the Gentlemen to put on a jacket and tie for dinner, or the ladies a smart dress?? Thin end of a wedge if you ask me. What next - bare tatooed chests and bathing trunks ??

All in all a wonderful experience and much recommended

Normally we like to do a bit of research on a hotel before we book, but our visit to the Grand was on a whim. Saturday morning - unexpected free couple of days - let's go to Eastbourne. We phoned the hotel, got a good deal, and were in the bar by 4 o'clock. And what a treat our stay was! Hotels of this quality are quite often pretentious, verging on the snobby. None of that at the Grand - excellent service by genuinely friendly staff, comfortable rooms, and a delightful atmosphere of elegant times gone by, without being remotely stuffy.
The breakfasts were excellent, the evening meal easily lived up to our expectations, and the bar had a huge selection of malt whiskies. Nice pool and spa facilities as well. A pet hate of mine in hotels (call me picky if you like) is the lack of a tray in the bathroom shower on which to stand your shower gel and shampoo, so I was gratified the Grand provided one, rendering our stay a faultless experience. The only blip was that I was served a pot of hot water for breakfast one morning instead of tea. The very pleasant and apologetic waitress and I had a laugh over that. To dock the hotel points over something as trivial as that would indeed be picky. Enjoyable stay? Absolutely, especially as the weather was rubbish and we spent more time in the hotel than we would normally have done.
Go there again? Yes please. Definitely a Five Star experience.

I visited Eastbourne for the first time this weekend, staying for three nights whilst visiting an Aunt recovering from an operation. From my arrival on Friday until I departed this morning I could not fault this hotel. It is so huge, but the service is so personal. Chris and his colleague who work as the Concierge are so welcoming. They really did make both by Aunt and Mother feel really special with service and attention to detail. Afternoon tea, they moved our table to window, re-arranged seats to accommodate the "frame". The food really was amazing, so fresh. Nothing seemed to be too much trouble, and no rush to move you on. Sunday Lunch was also brilliant, they found the perfect table (not sure of lady in restaurant's name), but she found me a table, kept it for us and then found us a quiet table in the lobby to have tea afterwards. Really loved the whole experience and I will definitely will return. Really was first class.

The common areas of the hotel are beautiful, staff are excellent as is the dinning. Very good breakfast, swimmimg pool and spa excellent, downsides are the decor in the corridors, stairwells and rooms are tired and in need of attention and no air conditioning in the rooms, was very warn and needed a fan.

Friends and I often eat and dance at the Grand. The food is fabulous and dancing to a live band is fabulous. Old charm to be enjoyed. Yes the prices match, however the grand never fails to disappoint.

Very good the service in the restaurant was very slow though the evening meal was cold but the
Management resolved this

From arrival to departure we were extremely impressed. Staff were attentive, food was excellent, room was inviting and comfortable. Would thoroughly recommend this hotel and certainly going back

This certainly was a treat! We were treated like royalty. Doorman, Concierge and Maid service.The staff could not do enough for us. They were friendly at all times. Breakfast was delicious and if you want special orders like poached or fried eggs or kidneys, they are delivered under a silver cover! Eastbourne is, in general, a beautiful place, especially in the sunshine. There are a huge range of places to eat to suit all tastes and budgets.

We stayed 3 nights what a wonderful place the rooms are very nice we had a nice view of the seafront the food is of a high standard as you would expect I would highly recommend this place the staff are a credit to the hotel plus you are not far from the shopping centre

The Grand is the best seaside hotel in England. Like something from the gilden - of course not quite what it was but still an experience. From the moment the porters unpacked and parked the car, to the champagne and chocolates in the room, to the first rate Mirabelle restaurant a great experience. Both breakfast and afternoon tea not to be missed.

Really enjoyed our stay. Staff all very helpful and. Nothing too much trouble only had an issue in Sunday when we arrived back at the hotel from a long walk and all we wanted was a nice seat im the lounge with a cup of tea or a gin and tonic. However all the lounge area were full and spare chairs and tables had researched in them for afternoon teas. This was disappointing as no allowance was made for residents who just wanted a quite drink and read the papers. I Know it was bank holiday and this was why. But thus didn't make us feel welcomed.
We didn't go to dine in the restaurant as the menus Didn't suit our taste. I am not happy with sauces on foods and all we wanted was a nice fillet steak or a grilled diver sole. Therefore didn't see the point if iaying for alacarte if we were not going to eat it. How ever the embience was lovely and inviting but very pricey.

Breakfast was great with lots of selection and plenty of everything we really enjoyed this and the staff were very nice.

The pool and sauna etc were very good too.

Overall we had a good stay and would like to stay here again.