Spent a very pleasant 2 day at the grand.Very British feel nothing was to much trouble,beautiful suite and helpful staff.

just come back from spending two nights at this magnificent hotel - we upgraded on arrival to a suite which was superb - views across the sea were just lovely and we had an incredibly large balcony - its like stepping back in time everyone so courteous and super efficient. Definitely a must stay

I stayed at the Grand with my Mum for her 60th. The hotel lives upto it's name and is truly "Grand". We arrived and our car was parked for us, the staff welcomed us and were very friendly. We did look slightly out of place. Eastbourne is known for attracting an older crowd and this place is no exception. The evening is particularly formal as they have a spectacular restaurant.

The room was reasonably sized and had a wonderful sea view. The decor to some may seem a little dated, but I feel that is part of the charm of the place.

The food was good, an excellent breakfast with lots of space on the table which was good.

We visiting the health club at 8am on Sunday morning. It was a real treat to have a swim outdoors in the heated pool in October, the steam room and indoor pool were also nice. I'd advise going early to get it to yourself.

A lovely hotel set on the sea front in Eastbourne - we were staying here for a conference at the Winter Gardens which it was very close too staff were friendly and helpful - Breakfast was lovely - one of the best I have had in a hotel. Hotel was very hot, but once we had worked out the heating in our room , that was OK

Was treated by my hubby for my birthday as am a big Miss Marple fan and I had found out "A Body in the library" was filmed here. Never ever have I pulled up and someone take my bags and park the car which was lovely. We felt very special (silly I know). Our package actually had a main meal included and breakfast and my goodness it did not disappoint on both parts. Everyone was dressed so nicely and in the evening the piano was playing and we sat and had a drink and thoroughly enjoyed taking in the atmosphere with all that was going on. The pool was great and had the weather been nicer I would have used the fabulous outside pool too! Our bedroom was lovely and when we ran out of the complimentary tea we rang down and another was brought up immediately. We stayed on a Saturday and a complimentary newspaper was delivered to our room our bed was turned down when we arrived back after dinner. It was as though we'd stepped back in time. Eastbourne is quite nice too. We went for a long walk and they had some great shops. If you want a touch of old England then this is the place to go. The staff were very friendly too!

Excellent food, great service. We've been there with our family and our grand daughter who was only two at the time. The staff couldn't have been more obliging or helpful.
One of my favourite go to places to eat. We've been there many times and have not been disappointed.
We don't usually revisit restaurants very often as we are usually disappointed.
I've taken a couple of friends over the past two years to celebrate their birthdays. The staff make sure the "Birthday guest" is thoroughly taken care of.

We visited the grand Hotel again last week. If you want great service, good food and a comfortable stay this is the hotel for you. From the time you arrive until you depart the staff are always welcoming and want to offer a good service.

This is a historic hotel with character and modern facilities. I attended a wedding and then stayed the night. The rooms were clean and the staff were very friendly. Perfect for special occasions or a night in Eastbourne.

We spent two lovely nights in the Grand ,the staff were very welcoming and helpful, nothing was a bother.The room was spacious and very comfortable, our evening meal was marvelous and the breakfast sets you up for the walk up to Beachy Head . Enjoyed the spa and the outdoor heated pool also good cocktails, recommend the old fashioned
for those who enjoy this drink .
Terry/Beverley Docherty

We stayed for one night and had a lovely time
Positives
Great customer service throughout the hotel
Old world charm
Clean and comfortable rooms
Lovely sitting in the bar and lounge area, watching the surroundings
Negatives.
Sevice very slow at breakfast
Food options at the buffet kept running out and we had to wait ages for replacements

What can I say five star hotel, five star treatment, food good, service excellent, don t mind paying extra for quality and every time I come back that is exactly what you get. Can't wait to return and have my next great experience of the hotel. Thank you

Right from the start, the staff were extremely efficient/ helpful. Our car keys taken and car parked. No charge but we gave a modest tip. No queues at check in. We did not have much luggage but what we did had was efficiently put on a trolley and appeared at our room within minutes of us arriving. We took the car on the off chance and were lucky to have one of the 90 (free) places. One can have a guaranteed space booked ahead for £25.00, however. If you do not have a space bear in mind that parking on the road is charged seven days a week!
I'd mentioned we were visiting the hotel to celebrate our 18th anniversary but what a surprise to be given a congratulations card as we checked in and a room upgrade! We were staying only one night but we were treated equally to those staying longer.
Fabulous roomy room on one side of the building at the front from where we could see the sea.

The card and room all added to the experience.

We had paid for B&B only. The restaurant is expensive but service and food outstanding and so well worth it for a special occasion. If staying longer we would certainly opt for half board or one of the many inclusive deals running during the year.

We book in for afternoon tea on Sunday. We were given a nice table in the lounge. The tea was good but at £25.00 each (totalling £50.00) there could have been a couple more finger sandwiches since we had only 3 fingers each. Scones lovely and the little cakes.

My Husband abd i spent 4 nights at tge Grand its a Beautifull Hotel with a Grand Interior, The staff are all friendly and very helpfull we had a very relaxing time abd will most definately be returning

Stayed for one night at the beginning of September with my disabled mother and I could not find fault with anything. From the moment we arrived - early at around 12pm, the doorman, opened the car door for us, help me with my mothers wheelchair and even wheeled her into the hotel, whilst I fussed around with the luggage, which another lovely chap took in for me. They then parked the car for me. Not expecting the room to be ready, I signed in and we then went to have coffee in the lounge. Now I'm not a coffee drink, but that was some of the nicest coffee I've ever had. We then had a light lunch of sandwiches and a salad and it was fab.
We then went to the spa and we both had pedicures booked one after the other. The spa team were very helpful and again, helped pushed mother to the treatment room. Whilst she was doing this, I went and got the key and went to our ground floor suite which again I cannot fault. Large, spacious and incredibly clean. Lovely large walk in shower - one of the bests I've used and the beds were so comfortable.
I went for my treatment and the therapist was really lovely and chatty and bought me a cup of tea - never a bad thing.
We had drinks in the bar before dinner - great cocktails and then dined in the garden restaurant. What was lovely, was I asked for a table near the door as mother could walk a few steps, and they did. The maître'd even came over to the table and asked how everything was.
We opted for room service for breakfast the next morning and it was such a beautiful hot morning, we had breakfast on our little terrace. My only comment was the toast was not really toast- just warm bread - but it still did the job for mopping up the beans!
Love this hotel and we have spent many special occasions here and I can't wait to come back. Yes its expensive, but then again, in my opinion it is worth it. Will 100% be coming back again.

My wife & I recently spent 3 days at the hotel. A disabled parking space was reserved for us in front of the hotel and from the moment of our arrival we were given courteous and efficient service. Every member of staff we encountered made us feel that our comfort and well-being was their prime concern and nothing seemed to be too much trouble for them. We had an executive room (325) on the 3rd floor with easy access to a lift and a full sea view. The room was very comfortable, well furnished and kept spotlessly clean by unobtrusive staff who were careful not to disturb us. We had breakfast and dinner in The Garden Room and tea and snack lunches in the handsome outer lounges, where there was plenty of room although the hotel itself seemed to be full. The range and quality of food offered was excellent, as was the service that delivered it. Our overall impression was of a hotel that fully deserves its five-star rating and we would recommend it without hesitation.

Brilliant place! so restful

We treated our little cousins to a spa getaway to the Grand Hotel and it was a surprisingly good experience! The hotel itself is VERY posh, it's stunning inside and out - which made me feel a bit badly prepared because we rocked up looking grubby at best with jeans, trainers and walking gear for our Seven Sisters walk! So we booked a night and some spa treatments for all four of us - the treatments were great! We all felt refreshed and happy after them.

The room was dull and very dated in keeping with the age of the hotel , however we had difficulty opening the window as they are original sash style . Once opened we had to prop it up with a shoe ! Also the toilet seat would not stay up which proved difficult at times..... The curtains were filthy so we felt that the cost of the room was far too much for what it offered. The sauna steam and pool areas are very dated and have seen better days so all in all we were somewhat disappointed with the whole experience. The restaurant offers lovely well presented food a little over priced though.

A bit spooky.('The Shining' springs to mind) beautiful hotel but very formal. Not a place for young. I was the youngest person in the hotel and I'm in my late forties!
Slept with the light on.

I wanted to take my girlfriend away for a romantic weekend and chose The Grand as I really did not know Eastbourne and so plumped for a hotel with a great website. I booked a romantic break which I hoped would suitably impress both my girlfriend and I. From the moment we arrived we were impressed! The doormen park your car, the valet takes your bags to the rooms, check in was very simple....you get the picture. The hotel was just as you would expect from a fine, traditional establishment such as The Grand and the staff could not have made our stay any more enjoyable. Ben, our waiter in the Mirabelle restaurant, was excellent and very attentive to all the diners.

I'm sure that there are times when this hotel could be busy with screaming children, and perhaps we were very lucky, but we are certainly coming back. Thank you to all at The Grand for making our romantic weekend away so special and memorable.

The grand hotel lives up to it's name - very pleasing on the eye, reception areas that are impressive, with staff that are friendly, approachable, responsive and effecfive at what they set out to accomplish, which is customer delight.

Challenge them with a cocktail request, then settle back and relax.....

Sorry, I cannot review the hotel itself, as we only stayed for lunch on this occasion, but the experience gives me great confidence in the services I did not sample on this visit.
I arrived with an older friend and an older couple. The friend needed a wheelchair, which we had, and the doorman took over. Helped the friend in the chair, pushed her inside, took my car keys and left us to enjoy ourselves.
Stupidly I had not booked the carvery for lunch but the lounge was excellent. Furniture was moved without hesitation to accomodate the wheelchair, the food and drinks were of a very high standard and the service a pleasure to encounter.
Leaving was as easy as arrriving. The keys returned with the car attached, the wheelchair placed in the boot and off we went with happy memories. Great place - must visit again.

Excellent hotel. We had a sea view room on the first floor, which was slightly blocked by trees. The decor, ambience and staff couldn't be faulted. Very good breakfast and excellent dinner. Close to the Congress Theatre (the reason for our stay). It is expensive, but worth paying for if you want a first class experience. About half a mile from the pier. Beachy Head is about 10 minutes' drive and both Birling Gap and Cuckmere are another 10 minutes.

We stayed at The Grand because it is close to the Congress Theatre, where we were going to a show. The hotel is excellent in all respects and is very difficult to fault. It is expensive, though, but you do get what you pay for. We did not use the facilities such as the spa or outdoor and indoor swimming pools. We only ate dinner once there, in the Garden Restaurant. It was excellent. Breakfast was one of the best that I have had in a UK hotel. It was popular with families, but the Springboks team were staying there, which may have accounted for that. There is dancing on Friday and Saturday, mainly strict tempo.

We go back to this hotel for a short break every year. They often have deals like 3 nights for 2 and it is a great place to relax and enjoy a treat break. The service is impeccable the quality of food is excellent and the ambiance very chic. The icing on the cake is definitely the heated enormous outdoor pool, our favourite facility.