This is a very outstanding and quality hotel. The occasion was our Anniversary and we had a tremendous meal in the Garden Restaurant and we stayed in a Beautiful Room with outstanding features, and the next morning we had a delightful breakfast, with a great choice, it was beyond expectations. This isn't the first visit, my daughter gave us a meal for 2 People in there Mirabel Restaurant, she couldn't have chosen better.

We were with our family at a company event last Friday and stayed for one night. Everything was arranged to perfection - suite room with small bed and cot for our boys, all the details of a true luxury stay. Meals were incredible but the best thing I have to say is regarding the warmth and professionality of all the staff from reception to doormen to waiters and room staff. Everyone amde sure our stay was exquisite.

Thank you!

Had a wonderful spa weekend here with my daughters, from the time we pulled up outside in our car.....where it was promptly whisked away to be parked and our luggage taken to our rooms, to a beautiful lunch and afternoon tea,and an even better 3 course evening meal. The staff were attentive and extremely helpful and we could not have asked for better service. We enjoyed wonderful spa treatments and a great nights sleep on very comfy beds. I must say a really wonderful treat that I would definitely recommend.

We went for The Great Hall Afternoon Tea whilst on our 'mini moon' in Eastbourne. It was such a beautiful afternoon tea and the staff were very attentive.
In future I would have opted for the champagne afternoon tea!!
They also offer a version of afternoon tea for children.

Stayed at this hotel 4 times I would always go with my late mother it is a charming hotel staff are very attentive and helpful. Old fashioned style afternoon tea. Lovely restaurants and great food. Spa small but fine only down fall is that the rooms are a bit tired but that aside overall a lovely experience .

Great 1 night stay in this beautiful hotel. From the warm welcome given by the concierge team to a friendly and helpful room service waiter, everyone made us feel at home without being intrusive.
Breakfast was good although it is better to avoid busy times if you can.
We will definitively stay again

This is an expensive five star hotel. We had gone there for a treat and to meet up with a friend and his partner who was also staying. Our first impressions were wow! On arrival the concierge took our bags from the car (which was parked for us) our luggage was put on a carrier and a liveried porter waited whilst we are welcomed and signed in and then escorted us to our room. The best service ever. We did not pay top dollar for our room so sea views were not expected but, for the price, we were disappointed by a less than bright room with a small window overlooking the center of the hotel. This area was roofed and we think housed the kitchens and could have done with some renovation although the frontage of the hotel was immaculate. You could not see this however unless you went up to the window as it was positioned quite high up. Service at the hotel was very hit and miss. There was some very competent staff but others seemed to be very unenthusiastic and "tired". Our stay was however only a few days after the big seafront airshow so this could have literally been the case. Breakfast was good with a tasty selection both buffet style and freshly prepared. Timing here though seemed to be the key. we came down to eat about 8am and had our coffee and tea at the table within 5-10 mins, toast 10-15 mins along with a nice piece of haddock and attentive staff. Our friends came down about 40 mins later when it was notably busier and had to wait nearly 20 mins for their tea (which was stewed and had to be sent back), a porridge order did not make it and it was impossible to catch a waiters eye to get more toast and another coffee. This was the same at the next two breakfasts with the staff not coping very well at the busier times and delays in orders and difficulties in getting the attention of staff. Drinks were very pricey and again the service varied. A good example would be asking for tea, one came up the lady was VERY good put the items on the tray out 'just so' offered to pour and came back to ask if we wanted anything else. Another occasion the tea was just delivered on the tray. the "complimentary" biscuit forgotten along with the sugar (which I had to chase after her for). The cost of the tea ~£5. We had dinner there one night which again was expensive but the cost would not have mattered if the food had matched. Nothing particularly wrong with it but just not quite up to the standard expected, as was the rest of our stay.

We went to the hotel for a birthday celebration the service here is spectacular the staff are very attentive you hardly have to lift a finger there.We had a seaview suite with a balcony it was beautiful ,our family had a junior suite and a deluxe bedroom and all the rooms were spacious and were equipped with water dressing gowns slippers and the rooms had safes in,The town itself is clean and has a shopping centre nearby it also has 3 theatres there.It is quite a buzy location has a pier and local attractions.We love it there.

This is a great hotel, but a little on the expensive side. The service here is excellent, with the staff very polite and professional. The building is in good condition and very clean. However, we had a nice selection of grass and weeds growing out of a sill in front of our sea view window. This is not a complaint, but an observation. Lots of nice touches on arrival e.g. free Times, milk and biscuit each night for our 5 year old and a selection of fizzy drinks. We got lucky with the weather so we used the outside pool, which was great. This had a drinks service which really made it feel special. There is a life guard on hand too. The pool was lovely and warm and it had a good kids section. A very safe pool and in very good condition. To be fair, being warm and attended does not come cheap, so the room rate is being well spent. The car park is free too with

Stayed at the Grand for a two day break. As it was Bank Holiday weekend I felt that I was lucky to get in. I will start with the negatives first. The room (343) was at the back of the hotel overlooking the fans for the kitchen were noisy and finished late and started up again at 02:45, if I was there for a longer time I would have asked for a change. The room was also hot, when I asked for a fan they brought one straight away. Now the positives. The Staff were all friendly and helpful. I arrived at the hotel at 13:00 and I asked optimistically if the room was ready and the Receptionist told me that it was. The room had a nespresso machine. The breakfast was great I cannot say anything about The restaurants for lunch or dinner as I did not use them. The outdoor pool was really good. I will definitely be using the Grand (Eastbourne) again.

Perfect in every way from the moment your greeted at the door, till the moment you leave. Staff polite, helpful and looking very, very smart. Room had a sea view, was very large and spacious (room 328). Had afternoon tea, again just perfect.. Then used the spa and the pool. Best aromatherapy massage ive ever had. Breakfast plentiful and delicious. Felt thoroughly spoilt. Was sent there with daughter for a nights respite from caring for autistic adult son..... And it did the job, we laughed, we enjoyed listening to the sea, we relaxed in the beautiful luxurious surroundings and soaked up the ambience....

I came back today from a one night break at The Grand in Eastbourne and I felt compelled to write a review.

I booked the hotel very last minute at 9am on Friday and arrived at the hotel with my 7 year old daughter at midday. Upon arrival to the car park I was met by a doorman who showed us straight to a (free) car park space and led us to reception. I was very surprised by the extremely friendly lady on reception telling me that our room was ready and we could check in early. She made a massive fuss of my daughter and asked her to sign her own registration card which asked for 'favourite food' and 'favourite hobby' which was a nice touch and the proceeded to hand her a rucksack which contained a pair of binoculars, a baseball cap and a frisbee, well my daughter was over the moon!

We booked a deluxe double which I gather is the lowest room grade you can get so I wasn't overly excited about what we would find but I was extremely surprised. The room was very old fashioned but huge, the bathroom is about 4 times the size of my bathroom at home and contained Molton Brown toiletries which any woman will be thrilled about! The room also had a Nespresso machine, nice biscuits and 2 bottles of water which were complimentary - again a nice touch as I have stayed at hotels which charge £5 per small bottle, not ideal when you have a child who constantly wants a drink!

We went out for the day and came back to the hotel at 8.30pm and when we arrived back the bed had been turned down, lamps put on and they had left my daughter a glass of fresh milk and a cookie - these details really make you feel as though they care. We then had an amazing sleep in the worlds comfiest best, literally dreamy, if I could have got away with smuggling it out along with the Molton Brown then I would have! The room was actually silent, very soundproof except for the seagulls but that's nice when holidaying by the sea!

My only one tiny complaint is that upon waking I went to have a shower and the water dribbled out and was cold, but I ran a nice bubble bath instead and used the hand shower so wasn't actually a massive issue. They provide dressing gowns too which is lovely.

Then it was down to breakfast which was included in our room rate, they offered cereals (the usual range but also nice nutty muesli which was good!), fruits, smoked salmon, pastries, hot English breakfast but you could also order poached, fried or boiled eggs made to order. Kippers were also on the menu. Breakfast was delicious, hot and good quality.

The sum it up, the hotel is very grand, the outdoor pool is beautiful, food is great and the rooms are extremely comfortable...but the staff really, really make this place a 5*, nothing is too much trouble, they are a credit to the hotel.

My daughter didn't want to leave this morning and neither did I, we are already planning on coming back in a couple of weeks!

Well done The Grand!!!

We stayed for a couple of nights short notice and wanted to relax. The hotel is what I would describe as old fashioned grandour, the staff are very helpful and the reception areas imposing. We had a small baby with us and at times I did think the mostly elderly clientele were wondering what we were doing staying there! The room was spacious if a bit tired. The breakfast was very good with lots of choice and hot food was actually hot!

The pool was nice and warm but it's too small for a hotel of that size. The changing facilities let it all down, there was a strong smell of urine and they were not cleaned from one day to the next (I know this because there was a biscuit in a locker that was still there the following day). There were also no family changing so we had to take turns in getting changed.

I would recommend a stay there but only for a couple of days due to the price.

Third visit and this was perfect.
Had a great sea view suite which was spacious with great refurbishment mixing modern with old features.
With this hotel it's the unexpected extras that make each stay special - water left by the side of your bed at turn down, glass of milk awaiting my son at bed time, molten brown toiletries to name just a few.
Beds so comfortable and I wish I could have bought a pillow!
The outdoor pool was gorgeous and attended by a lifeguard who was friendly and helpful - arranging drinks for guests when the pool emptied to the sun loungers.
Evening meals are a joy and befitting any top restaurant, children eat free before 7.30.
Cocktails amazing although no Singapore Sling!
This hotel is pricey but you get what you pay for in life.
Would not hesitate to recommend.

Went to the hotel for a wedding. Lovely big room, bathroom also very spacious. Nice toiletries in the bathroom and plenty of hot water. Bed large but had rather a heavy duvet on and as the weather was quite hot it was a little too heavy for our liking. Breakfast was lovely either buffet or any items could be served direct from the kitchen if you preferred. We only had one evening meal and that was for the wedding reception, it was served very well and all the food was good and very hot. Didn't use the spa or the pool as time was limited. The only thing that stopped me giving it 5* and that was it lacked air conditioning in our bedroom and if you left the window open you got the noise from the seagulls.

I went with 3 friends for a Spa Day at this hotel and it was a wonderful experience. The staff were very friendly and helpful at all times throughout the day. We had a swim in the pool and sat in the Jacuzzi. Two of us had the Turkish salt scrub which was very relaxing. Lunch was freshly made sandwiches which were very tasty. All in all a very relaxing day. Would definitely recommend.

This is old quintessential English hotel almost stopped in its tracks by time. The hotel is like how a 5 star hotel would have been 75 years ago with all the service and charm. Stepping back in time as you approach the hotel is the first impression. We had a magnificent 2 bedroom suite overlooking the pool and sea. Whilst very old fashioned , it is charming and very welcoming. Small but nice indoor pool with steam room and jacuzzi. I took three kids under 11 who loved it here. The breakfast is out of this world and an experience it itself. Great hotel and will be coming back.

We had a lovely stay and much appeciated the card and candle for John's Birthday.
Our first breakfast from the kitchen, was terribly overcooked but the meal in the Marabelle was excellent. The Jazz Barbecue was OK but we thought overpriced and our Room Service sandwich (turkey) was bought, sliced ,turkey and extremely sparce for a top hotel.
Should have asked for a sheet as duvet much too warm

It is a lovely hotel for room comfort, facilities and service. The food in the restaurant is fantastic but the lack of air conditioning in the restaurant makes it hot and uncomfortable to eat there.

5 star luxury and service. Only one thing lets it down and that is a lack of air-conditioning in the restaurants. It makes it hot and uncomfortable to eat there. Otherwise a great experience and Afternoon Tea must be experienced.

We like The Grand. Been there 3 times and fully expected to continue. It is good and worth the prices. We, in our retirement have no hesitation in homing in on it if we need or want to stay in the area. And that area is well worth it. The Sussex Countryside is stunning and the area smothered with wonderful places and cultural high spots.

We wanted to see the mighty Vulcan fly in its final season - so where better than from a front suite in The Grand. And with it the opportunity to re-visit Sussex, spend time in Eastbourne and its Towner Gallery and beyond alongside a day for the air show. But a problem; major orthopedic surgery only a few weeks before.

But as ever the reservation staff were brilliant. Yes we'll hold it for a few days while you check that its ok to go and if you have to cancel 48 hours notice is ok. And yes we will reserve you a parking space so you can come and go as you need. I am familiar with their parking reservation system.

But on arrival the rather officious front of house staff refused us a space - notwithstanding there being other numerous reserved spaces - you will be parked 'off site'.

In other circumstances it would not have been an issue but being on crutches and restricted to a mandatory '3 short walks a day' we became 'locked into' the near environs.

We tried - with painful results - one morning to walk round the shops and on another along the front and did visit the excellent Towner Gallery. But that was it.

Clearly they do not want to give such a poor standard of customer care so there was either a breakdown in interdepartmental communications or a failure to identify a problem and rectify it - probably both.

On checking out the receptionist picked up a 'vibe' and called the duty manager who was defensive, did somewhat perfunctorily apologise and offered a free parking reservation next time. Of course one hopes not to undergo that kind of surgery again, but saying that produced no reaction!

We may go back. It is a great hotel. But The Grand has lost its shine for us.

Clearly it is astonishing for an hotel of such standing and reputation to get something as critical as this so wrong... but having done so, and done it so officiously do nothing to resolve the issue is quite outwith this hotel regular's experience of quality hotels.

It was our 50th anniversary of our first date. The Grand did not disappoint.

My husband and I booked a sea view room for the weekend of Eastbourne air show. We were amazed to find we had been upgraded to a palatial, two bedroom suite!! The service is spot on, not in your face but there when needed.We ate in both the Mirabelle and Garden restaurants. Could not fault either, delicious food and friendly staff. The cocktails are perfectly made and very moreish. Altogether a fabulous weekend

From housekeeping to management the 2 day package was fantastic, the room was large clean and bright with a lovely side view, my girlfriend loved the champagne, chocolates and the molten brown gift all presented discretely in the room when we were out eating. The mirabelle restuarant was first class, we used the health facilities and the pools are nicely heated,this is a highly recommended suprise for your loved ones out there!

This imposing hotel on Eastbourne sea front has excellent levels of service and the Mirabelle restaurant is fabulous (the highlight of any stay and worth going to even if you are not staying). The room we stayed in was very clean and well decorated but for a 5 star hotel is let down by no air conditioning, difficult to access tea and coffee facilities and no separate shower.