The Grand Hotel Eastbourne
Latest Reviews
A friend and l decided to book two rooms and have a little break. After a very warm welcome we were show to our rooms and had been upgraded to a suite each. This was beautiful.
We had dinner bed and breakfast both nights and the food was delicious. The staff were very attentive and helpful
This hotel is well worth a visit and we look forward to returning
Thank you for a lovely break.
We had dinner bed and breakfast both nights and the food was delicious. The staff were very attentive and helpful
This hotel is well worth a visit and we look forward to returning
Thank you for a lovely break.
Source: tripadvisor.co.uk
The hotel itself lived up to expectations but the one night stay, which was to celebrate my sister's birthday, was blighted by the fact that the Eastbourne Law Society was holding a dinner there that night - and that was obviously far more important than the resident guests. To start off, at tea-time, while the staff were buzzing around preparing for the evening event, we waited a quarter of an hour to then be told that they did not have the tea cakes we ordered and then another quarter of an hour for the substitute scones to arrive - and all the while the staff were rearranging the furniture around us!
Then came dinner! The main restaurant was closed to accommodate the Law Society and we were hived off to a side room, which in itself was quite nice but the service was not. It started off alright but then rapidly deteriorated as the staff gradually disappeared, presumably to look after the lawyers! The crunch came when, having finished our main course, we waited three quarters of an hour for our plates to be removed! At this point we had had enough and we left, sacrificing the last course, for which of course we had paid. I might add that, back to normal next morning, breakfast was superb, with marvellous service. Oh that the night before had been the same!
Then came dinner! The main restaurant was closed to accommodate the Law Society and we were hived off to a side room, which in itself was quite nice but the service was not. It started off alright but then rapidly deteriorated as the staff gradually disappeared, presumably to look after the lawyers! The crunch came when, having finished our main course, we waited three quarters of an hour for our plates to be removed! At this point we had had enough and we left, sacrificing the last course, for which of course we had paid. I might add that, back to normal next morning, breakfast was superb, with marvellous service. Oh that the night before had been the same!
Source: expedia.co.uk
If you want to know where to get a really first class Grilled Kipper breakfast, this is the joint!!
The hotel is at its busiest during high summer and at Christmas when it is frequently fully booked which means off season there are some marvelous deals to be had.
The hotel is at its busiest during high summer and at Christmas when it is frequently fully booked which means off season there are some marvelous deals to be had.
Source: tripadvisor.co.uk
A vacuous hotel, that obviously did have charm in its day. Now more like an old tired old age home. No atmosphere, no buzz, no horrible piped music. Just a sad empty space living in the past. I personally felt depressed here. It was clean and the staff were nice, but they looked bored.
Source: tripadvisor.co.uk
We joined our friend who book the ball room for her 40th birthday party and most guests stayed in the hotel.
I always love such grand building and interior design.
The staff are all professional and warm welcoming.
The room is classy, but have everything that I like (Milton Brown range which I like)
Bed and pillows are comfortable.
I particularly like their breakfast. I have not had such well cook full English breakfast for a while.
Bacons normally are not my choice as too greasy for me, but the way they cooked were perfect, and deep fry toasted which was lovely and mushroom was juicy not soggy, scramble eggs also cooked perfectly!
The breakfast seating area not crowed, there are enough space between tables which make you feel very comfortable.
I will definitely recommend and love to return.
I always love such grand building and interior design.
The staff are all professional and warm welcoming.
The room is classy, but have everything that I like (Milton Brown range which I like)
Bed and pillows are comfortable.
I particularly like their breakfast. I have not had such well cook full English breakfast for a while.
Bacons normally are not my choice as too greasy for me, but the way they cooked were perfect, and deep fry toasted which was lovely and mushroom was juicy not soggy, scramble eggs also cooked perfectly!
The breakfast seating area not crowed, there are enough space between tables which make you feel very comfortable.
I will definitely recommend and love to return.
Source: tripadvisor.co.uk
We had reserved a suite, and were really looking forward to our stay. This is a beautiful hotel, with so much that is reminiscent of a bygone era. We were greeted as we arrived by ever-so-helpful doormen who valet parked our car. Check in was friendly, and efficient and then we were shown to our room. We had reserved a suite and were delighted with something that was more akin to a lovely apartment. Certain mod cons are pleasingly absent. No fridge, but the room service more than made up for this. The world's best air conditioning is easily achieved by opening a window and enjoying a beautiful sea breeze. Our suite was on the top floor and was wonderfully peaceful Friends who were staying and were on the ground floor said exactly the same for their rooms too. This is a lovely elegant hotel, with fantastic staff. We'd love to return and spend more time there
Source: tripadvisor.co.uk
We booked for 5 nights, we had a lovely sea view room, did not think the food was very good for a 5* hotel. My partner tried to get a facial, manicure and hair appointment
but the only time available was 9-00am for either a facial or manicure she tried to get a hair appointment but none available the hairdresser's were shut on Friday and Saturday, (very disappointing) the male receptionist in the spa was very patronising bordering on rudeness, it seemed to us that the spa facilities were for the local residents as it would appear you have to book so far in advance, so if you want to be pampered this is not the hotel for you. We found all the hotel staff very helpful and
pleasant
but the only time available was 9-00am for either a facial or manicure she tried to get a hair appointment but none available the hairdresser's were shut on Friday and Saturday, (very disappointing) the male receptionist in the spa was very patronising bordering on rudeness, it seemed to us that the spa facilities were for the local residents as it would appear you have to book so far in advance, so if you want to be pampered this is not the hotel for you. We found all the hotel staff very helpful and
pleasant
Source: tripadvisor.co.uk
We stayed here for a birthday party, Eastbourne wouldn't normally cross our radar. When booking the staff were very helpful indeed and guided us to the right category of room and location. We wanted somewhere quiet and our room, a master suite I think, we located right at the end of the corridor so far away from the lift and people wandering through the corridors. The suite was huge with a separate living room and bedroom. The decor is not particularly to my taste but it was clean and comfortable. The bathroom was very dated but there was lashing of hot water, a comfy bath and Molton Brown products. We had the use of dressing gowns, which were actually nice and not the really worn and thread bare gowns that you are often given. The views were lovely, well as lovely as a wet January day allows, a sea view front the bedroom and the entrance from the lounge.
Check in was good with all the staff making you feel really welcome. We called reception a few times, my husband forgot his shaving gel and they were very accommodating. Turn down service was good and punctual, breakfast was fresh, hot and tasty and we were not hounded on our day of departure as can often happen with cleaners lurking around. Overall a pleasant surprise.
Check in was good with all the staff making you feel really welcome. We called reception a few times, my husband forgot his shaving gel and they were very accommodating. Turn down service was good and punctual, breakfast was fresh, hot and tasty and we were not hounded on our day of departure as can often happen with cleaners lurking around. Overall a pleasant surprise.
Source: tripadvisor.co.uk
My husband and I enjoyed our three night break at the Grand. We have been visiting this hotel, on and off, for many years. It's like stepping back in time and holds a lot of memories for us. We were in suite 201 on the second floor at the front of the building overlooking the sea. It was very comfortable and clean. The furniture is from a bygone era and some should be replaced. The food in the Garden restaurant was very good. The staff at the hotel are excellent and some of them have been there for many years. I feel sad for the Grand because, as I said in a previous review of this hotel, I'm not sure the next generation would want to stay there. They want all mod cons these days and would expect them when staying at a 5* hotel.
Thank you.
Thank you.
Source: tripadvisor.co.uk
We stayed here for 2 nights on a dinner, bed and breakfast basis, we had the most beautiful suite which directly over looked the sea from our little balcony, the hotel it's self is quite dated but its full of character and of how a 5 star hotel should be. We used the indoor pool on both days which was kept clean and maintained.The staff were all so friendly and helpful throughout our stay, we dined in both restaurants and was more than happy with the food and service we received, breakfast was slightly chaotic and there was queues to get in to the breakfast room as there were no clean tables etc but apart from that it was a wonderful stay and we would definitely return here again.
Source: tripadvisor.co.uk
We had a lovely meal in The Garden Restaurant, I have Ceoliac disease and I was catered for very well when it came to gluten free food. The service we recieved at dinner and in the hotel in general was excellent.
Our stay was a gift.
Our stay was a gift.
Source: expedia.co.uk
We had a lovely three night stay to chase away the winter blues. A genuine welcome from both the concierge and reception before we were shown to our warm, spacious, comfortable room. Used the spa too and it was a lovely pampering treat. We ate in the Garden restaurant two evenings and both food and service were wonderful. Breakfasts were a delight - we only ever have a cooked breakfast when away and it arrived freshly cooked on piping hot plates. We tried afternoon tea too (although not the full monty) it was generous and delicious. A wonderful experience with this grand old lady at Eastbourne, she really is a class act. Wouldn't hesitate to recommend.
Source: tripadvisor.co.uk
We stayed here for 1 night plus breakfast deal. Lovely reception & lounge area but need a little renovation . Our room (118)was pleasent but a little dated. Very old fashioned furniture but very clean and tidy room in general. Used the health centre which was very good. Pool,steam room and sauna all very relaxing. The bed was very comfortable and we had a great sleep. The morning breakfast was lovely, good cereals/fruit choice and cooked breakfast was tasty except I finished my breakfast before my husbands arrived as they'd got his order wrong so we didn't eat together but not too much of a problem. Whole experience was pleasent but the hotel needs an update but I understand it must be difficult to do and keep the hotel open.
Source: tripadvisor.co.uk
Staff in the Spa were very helpful, and friendly. Me and my husband had a lovely day swimming, relaxing , then a 25 minute massage, which was really relaxing.
Afternoon tea was a treat, everything yummy,
This is our second afternoon tea there, and I would highly recommend.
Afternoon tea was a treat, everything yummy,
This is our second afternoon tea there, and I would highly recommend.
Source: tripadvisor.co.uk
We stayed at The Grand in Eastbourne for a couple of nights after some days out walking at Beachy Head. We had booked the junior seaview suite and we were really looking forward to the cosy, warm, modern room that we had seen on the website. However, we were extremely disappointed to find that we were given an older not-yet-refurbished room, where the furnishings were tired, the wallpaper peeling a little bit in the corner, the carpet worn with wrinkles where it had come away and an awkward corridor to get to the bathroom. It's a shame as it didn't seem as if the hotel was anywhere near full in the week before Christmas. It has put me off returning. We had an off-season deal, and I would not pay full price for the room.
Both my friend and I had treatments at the spa. I thought my treatment was ok, but not especially memorable. My friend didn't think much of her treatments and found them lacking given the price.
I would also say, though, that the staff service in the hotel broadly was good and what you would expect for a hotel of this quality, and there was little to fault it on in that respect. The dining room catered to my friend's dietary requirements without any complaint. On one evening, dining service was slow and we were getting tired, and asked if we could have dessert and coffee in our room. The staff very kindly obliged and did not add room service to our bill. The communal areas were lovely and warm and the fireplace was inviting.
There was free wifi. But we hardly managed to connect to it, so we might as well not have had it.
Both my friend and I had treatments at the spa. I thought my treatment was ok, but not especially memorable. My friend didn't think much of her treatments and found them lacking given the price.
I would also say, though, that the staff service in the hotel broadly was good and what you would expect for a hotel of this quality, and there was little to fault it on in that respect. The dining room catered to my friend's dietary requirements without any complaint. On one evening, dining service was slow and we were getting tired, and asked if we could have dessert and coffee in our room. The staff very kindly obliged and did not add room service to our bill. The communal areas were lovely and warm and the fireplace was inviting.
There was free wifi. But we hardly managed to connect to it, so we might as well not have had it.
Source: tripadvisor.co.uk
My daughter and i treated ourselves to a spa day with lunch included and 2 treatments. The health club is small but very homely . The staff are so friendly on arrival . The small gym is not the most up to date but great for a reasonable work out. The areas are clean . The lunch was lovely but and the service impeccable. The treatments of back massage and facial were lovely and the therapists were very professional.. A really relaxing treat I would return
Source: tripadvisor.co.uk
We enjoyed a lovely afternoon tea here, using a gift voucher given to me for my birthday. The setting was traditional with great service. Delicate sandwiches, scones and four different types of delicious cakes. We enjoyed this tea as much as any we've had at London Hotels.
Source: tripadvisor.co.uk
We have just returned from another wonderful stay. All staff so attentive & nothing too much trouble as always, food very good & great choices. Stayed in the Debussy Suite, very spacious, clean & stunning sea views. We will be back very soon.
Source: tripadvisor.co.uk
Booked three rooms for just one night for our family. Everyone enjoyed our stay. The rooms were very nice, the staff very attentive & the breakfast fantastic.would certainly stay again. The Grand is also dog friendly, which was one of the deciding factors.
Ps. The dog also loved it.
Ps. The dog also loved it.
Source: tripadvisor.co.uk
Nice room overlooking the sea as requested. Bedroom was large with the normal facilities that you would expect. Plenty of attentive staff on hand and afternoon tea is served in the hall at the end of the foyer which is quite remarkable. The Garden restaurant was a little expensive for evening meals in particular the wines however the food was very good with a differing menu every evening that we stayed. Breakfast was also served in the Garden Restaurant and was plentiful with nothing too much trouble.
Source: tripadvisor.co.uk
My husband and I needed to have a couple of nights away from our busy lifestyle to come to terms with my breast cancer diagnosis and pending surgery.
The Grand Hotel was just the place, especially with a suite on the offer.
She is like a gracious, elderly lady who embraced us with a warm welcome in the middle of January!
The staff were extremely friendly and well trained and nothing was too much trouble.
There is an atmosphere of calm and relaxation. Don't go there if you want instant entertainment or noisy music.
The food was good albeit a little unimaginative and not very hot.
We enjoyed walks along the seafront in the winter sunshine.
Flower arrangements were beautiful.
Thank you for a lovely weekend.
Now back to reality to face the operating theatre!
The Grand Hotel was just the place, especially with a suite on the offer.
She is like a gracious, elderly lady who embraced us with a warm welcome in the middle of January!
The staff were extremely friendly and well trained and nothing was too much trouble.
There is an atmosphere of calm and relaxation. Don't go there if you want instant entertainment or noisy music.
The food was good albeit a little unimaginative and not very hot.
We enjoyed walks along the seafront in the winter sunshine.
Flower arrangements were beautiful.
Thank you for a lovely weekend.
Now back to reality to face the operating theatre!
Source: tripadvisor.co.uk
The Grand Hotel in Eastbourne is a delightful hotel in a perfect location, the staff are professional and efficient. The meals are a delight and presentation in the restaurant is to a very high standard. The whole weekend visit was relaxing and we were pampered at every turn.
Source: tripadvisor.co.uk
Having always wanted to stay at The Grand my wife and I booked in for the current Sunday night offer.
Apart from the Spa facilities the experience was great and the 4 course dinner fantastic value for £15 each
The staff made the stay special -from arriving in the rain to be met and car parked for you to the excellent service in the dining room
Still a bit of old England to enjoy
Apart from the Spa facilities the experience was great and the 4 course dinner fantastic value for £15 each
The staff made the stay special -from arriving in the rain to be met and car parked for you to the excellent service in the dining room
Still a bit of old England to enjoy
Source: tripadvisor.co.uk
I attended a family function sandwiches and tea . Would liked to have served myself .not to my taste . Others I'm sure would like them I like good seeded bread not small white triangles . More sad would have helped and I would liked to have helped myself to more tea.
Source: tripadvisor.co.uk
A lovely evening spent in a very 'grand' hotel.
Quite a throw-back, but very enjoyable.
Great breakfast and service.
Bathroom had a few niggles, but I will come back.
Quite a throw-back, but very enjoyable.
Great breakfast and service.
Bathroom had a few niggles, but I will come back.
Source: expedia.co.uk
