The Grand Hotel Eastbourne
Latest Reviews
We stayed for one night and had a lovely time
Positives
Great customer service throughout the hotel
Old world charm
Clean and comfortable rooms
Lovely sitting in the bar and lounge area, watching the surroundings
Negatives.
Sevice very slow at breakfast
Food options at the buffet kept running out and we had to wait ages for replacements
Positives
Great customer service throughout the hotel
Old world charm
Clean and comfortable rooms
Lovely sitting in the bar and lounge area, watching the surroundings
Negatives.
Sevice very slow at breakfast
Food options at the buffet kept running out and we had to wait ages for replacements
Source: tripadvisor.co.uk
What can I say five star hotel, five star treatment, food good, service excellent, don t mind paying extra for quality and every time I come back that is exactly what you get. Can't wait to return and have my next great experience of the hotel. Thank you
Source: tripadvisor.co.uk
Right from the start, the staff were extremely efficient/ helpful. Our car keys taken and car parked. No charge but we gave a modest tip. No queues at check in. We did not have much luggage but what we did had was efficiently put on a trolley and appeared at our room within minutes of us arriving. We took the car on the off chance and were lucky to have one of the 90 (free) places. One can have a guaranteed space booked ahead for £25.00, however. If you do not have a space bear in mind that parking on the road is charged seven days a week!
I'd mentioned we were visiting the hotel to celebrate our 18th anniversary but what a surprise to be given a congratulations card as we checked in and a room upgrade! We were staying only one night but we were treated equally to those staying longer.
Fabulous roomy room on one side of the building at the front from where we could see the sea.
The card and room all added to the experience.
We had paid for B&B only. The restaurant is expensive but service and food outstanding and so well worth it for a special occasion. If staying longer we would certainly opt for half board or one of the many inclusive deals running during the year.
We book in for afternoon tea on Sunday. We were given a nice table in the lounge. The tea was good but at £25.00 each (totalling £50.00) there could have been a couple more finger sandwiches since we had only 3 fingers each. Scones lovely and the little cakes.
I'd mentioned we were visiting the hotel to celebrate our 18th anniversary but what a surprise to be given a congratulations card as we checked in and a room upgrade! We were staying only one night but we were treated equally to those staying longer.
Fabulous roomy room on one side of the building at the front from where we could see the sea.
The card and room all added to the experience.
We had paid for B&B only. The restaurant is expensive but service and food outstanding and so well worth it for a special occasion. If staying longer we would certainly opt for half board or one of the many inclusive deals running during the year.
We book in for afternoon tea on Sunday. We were given a nice table in the lounge. The tea was good but at £25.00 each (totalling £50.00) there could have been a couple more finger sandwiches since we had only 3 fingers each. Scones lovely and the little cakes.
Source: expedia.co.uk
My Husband abd i spent 4 nights at tge Grand its a Beautifull Hotel with a Grand Interior, The staff are all friendly and very helpfull we had a very relaxing time abd will most definately be returning
Source: tripadvisor.co.uk
Stayed for one night at the beginning of September with my disabled mother and I could not find fault with anything. From the moment we arrived - early at around 12pm, the doorman, opened the car door for us, help me with my mothers wheelchair and even wheeled her into the hotel, whilst I fussed around with the luggage, which another lovely chap took in for me. They then parked the car for me. Not expecting the room to be ready, I signed in and we then went to have coffee in the lounge. Now I'm not a coffee drink, but that was some of the nicest coffee I've ever had. We then had a light lunch of sandwiches and a salad and it was fab.
We then went to the spa and we both had pedicures booked one after the other. The spa team were very helpful and again, helped pushed mother to the treatment room. Whilst she was doing this, I went and got the key and went to our ground floor suite which again I cannot fault. Large, spacious and incredibly clean. Lovely large walk in shower - one of the bests I've used and the beds were so comfortable.
I went for my treatment and the therapist was really lovely and chatty and bought me a cup of tea - never a bad thing.
We had drinks in the bar before dinner - great cocktails and then dined in the garden restaurant. What was lovely, was I asked for a table near the door as mother could walk a few steps, and they did. The maître'd even came over to the table and asked how everything was.
We opted for room service for breakfast the next morning and it was such a beautiful hot morning, we had breakfast on our little terrace. My only comment was the toast was not really toast- just warm bread - but it still did the job for mopping up the beans!
Love this hotel and we have spent many special occasions here and I can't wait to come back. Yes its expensive, but then again, in my opinion it is worth it. Will 100% be coming back again.
We then went to the spa and we both had pedicures booked one after the other. The spa team were very helpful and again, helped pushed mother to the treatment room. Whilst she was doing this, I went and got the key and went to our ground floor suite which again I cannot fault. Large, spacious and incredibly clean. Lovely large walk in shower - one of the bests I've used and the beds were so comfortable.
I went for my treatment and the therapist was really lovely and chatty and bought me a cup of tea - never a bad thing.
We had drinks in the bar before dinner - great cocktails and then dined in the garden restaurant. What was lovely, was I asked for a table near the door as mother could walk a few steps, and they did. The maître'd even came over to the table and asked how everything was.
We opted for room service for breakfast the next morning and it was such a beautiful hot morning, we had breakfast on our little terrace. My only comment was the toast was not really toast- just warm bread - but it still did the job for mopping up the beans!
Love this hotel and we have spent many special occasions here and I can't wait to come back. Yes its expensive, but then again, in my opinion it is worth it. Will 100% be coming back again.
Source: tripadvisor.co.uk
My wife & I recently spent 3 days at the hotel. A disabled parking space was reserved for us in front of the hotel and from the moment of our arrival we were given courteous and efficient service. Every member of staff we encountered made us feel that our comfort and well-being was their prime concern and nothing seemed to be too much trouble for them. We had an executive room (325) on the 3rd floor with easy access to a lift and a full sea view. The room was very comfortable, well furnished and kept spotlessly clean by unobtrusive staff who were careful not to disturb us. We had breakfast and dinner in The Garden Room and tea and snack lunches in the handsome outer lounges, where there was plenty of room although the hotel itself seemed to be full. The range and quality of food offered was excellent, as was the service that delivered it. Our overall impression was of a hotel that fully deserves its five-star rating and we would recommend it without hesitation.
Source: tripadvisor.co.uk
Brilliant place! so restful
Source: expedia.co.uk
We treated our little cousins to a spa getaway to the Grand Hotel and it was a surprisingly good experience! The hotel itself is VERY posh, it's stunning inside and out - which made me feel a bit badly prepared because we rocked up looking grubby at best with jeans, trainers and walking gear for our Seven Sisters walk! So we booked a night and some spa treatments for all four of us - the treatments were great! We all felt refreshed and happy after them.
Source: tripadvisor.co.uk
The room was dull and very dated in keeping with the age of the hotel , however we had difficulty opening the window as they are original sash style . Once opened we had to prop it up with a shoe ! Also the toilet seat would not stay up which proved difficult at times..... The curtains were filthy so we felt that the cost of the room was far too much for what it offered. The sauna steam and pool areas are very dated and have seen better days so all in all we were somewhat disappointed with the whole experience. The restaurant offers lovely well presented food a little over priced though.
Source: tripadvisor.co.uk
A bit spooky.('The Shining' springs to mind) beautiful hotel but very formal. Not a place for young. I was the youngest person in the hotel and I'm in my late forties!
Slept with the light on.
Slept with the light on.
Source: expedia.co.uk
I wanted to take my girlfriend away for a romantic weekend and chose The Grand as I really did not know Eastbourne and so plumped for a hotel with a great website. I booked a romantic break which I hoped would suitably impress both my girlfriend and I. From the moment we arrived we were impressed! The doormen park your car, the valet takes your bags to the rooms, check in was very simple....you get the picture. The hotel was just as you would expect from a fine, traditional establishment such as The Grand and the staff could not have made our stay any more enjoyable. Ben, our waiter in the Mirabelle restaurant, was excellent and very attentive to all the diners.
I'm sure that there are times when this hotel could be busy with screaming children, and perhaps we were very lucky, but we are certainly coming back. Thank you to all at The Grand for making our romantic weekend away so special and memorable.
I'm sure that there are times when this hotel could be busy with screaming children, and perhaps we were very lucky, but we are certainly coming back. Thank you to all at The Grand for making our romantic weekend away so special and memorable.
Source: tripadvisor.co.uk
The grand hotel lives up to it's name - very pleasing on the eye, reception areas that are impressive, with staff that are friendly, approachable, responsive and effecfive at what they set out to accomplish, which is customer delight.
Challenge them with a cocktail request, then settle back and relax.....
Challenge them with a cocktail request, then settle back and relax.....
Source: tripadvisor.co.uk
Sorry, I cannot review the hotel itself, as we only stayed for lunch on this occasion, but the experience gives me great confidence in the services I did not sample on this visit.
I arrived with an older friend and an older couple. The friend needed a wheelchair, which we had, and the doorman took over. Helped the friend in the chair, pushed her inside, took my car keys and left us to enjoy ourselves.
Stupidly I had not booked the carvery for lunch but the lounge was excellent. Furniture was moved without hesitation to accomodate the wheelchair, the food and drinks were of a very high standard and the service a pleasure to encounter.
Leaving was as easy as arrriving. The keys returned with the car attached, the wheelchair placed in the boot and off we went with happy memories. Great place - must visit again.
I arrived with an older friend and an older couple. The friend needed a wheelchair, which we had, and the doorman took over. Helped the friend in the chair, pushed her inside, took my car keys and left us to enjoy ourselves.
Stupidly I had not booked the carvery for lunch but the lounge was excellent. Furniture was moved without hesitation to accomodate the wheelchair, the food and drinks were of a very high standard and the service a pleasure to encounter.
Leaving was as easy as arrriving. The keys returned with the car attached, the wheelchair placed in the boot and off we went with happy memories. Great place - must visit again.
Source: tripadvisor.co.uk
Excellent hotel. We had a sea view room on the first floor, which was slightly blocked by trees. The decor, ambience and staff couldn't be faulted. Very good breakfast and excellent dinner. Close to the Congress Theatre (the reason for our stay). It is expensive, but worth paying for if you want a first class experience. About half a mile from the pier. Beachy Head is about 10 minutes' drive and both Birling Gap and Cuckmere are another 10 minutes.
Source: tripadvisor.co.uk
We stayed at The Grand because it is close to the Congress Theatre, where we were going to a show. The hotel is excellent in all respects and is very difficult to fault. It is expensive, though, but you do get what you pay for. We did not use the facilities such as the spa or outdoor and indoor swimming pools. We only ate dinner once there, in the Garden Restaurant. It was excellent. Breakfast was one of the best that I have had in a UK hotel. It was popular with families, but the Springboks team were staying there, which may have accounted for that. There is dancing on Friday and Saturday, mainly strict tempo.
Source: expedia.co.uk
We go back to this hotel for a short break every year. They often have deals like 3 nights for 2 and it is a great place to relax and enjoy a treat break. The service is impeccable the quality of food is excellent and the ambiance very chic. The icing on the cake is definitely the heated enormous outdoor pool, our favourite facility.
Source: tripadvisor.co.uk
The Grand certainly won't suit all tastes but then it comes with a price tag that won't fit all budgets. From the moment you arrive and the valet parks your car whilst the bellboy unloads your luggage and whisks it away to your room, you know you've arrived! Travelling as a couple with a small child, we didn't much feel like "dressing for dinner" so we ate out each night but we did enjoy a fine breakfast each morning and made extensive use of the spa and health club - particularly for swimming: outside when the sub was shining and in the indoor pool when it wasn't. Our Junior Suite didn't have a sea view but we could still see the sea and it made for a very comfortable living space whilst the fold-out bed was perfect for our little one.
Source: tripadvisor.co.uk
We had a good restful stay which was exactly what we had hoped it would be
Source: expedia.co.uk
The location was marvelous. We stayed here because of it's easy proximity to hiking along the coast and the towns of Hastings and Lewes. My husband also likes to golf and the Royal Eastbourne is just 15 minutes away, and a beautiful place to golf. The walkway along the English Channel is right out the front door. We hiked along Beachy Head and along the Cuckmere River just up the road past Birling Gap.
The facilities at the hotel were generally very nice. The dining room was very comfortable and dining and breakfast service were very good. If you plan to eat at the hotel, make sure to make reservations ahead of time as the earlier spots fill up quickly. We didn't know so ended up eating usually after 8, which was fine in June as the days are so long. They have a very nice indoor pool and spa area as well as a very nice, clean outdoor pool which were very enjoyable.
The interior spaces are very nice and quite charming. It was wonderful to relax with a book and a beer (or tea) in the sunny porch area. Service is available throughout the day if you want a drink or snacks.
The dining room staff was efficient and friendly. They do provide Gluten Free options. If that is a concern, they will take care to serve you properly (always a plus for me.)
The room was just OK. We had a sort of interior room that overlooked an inner courtyard. No view at all. Probably the worst location in the hotel. The hotel was almost fully booked, so upgrading to something with an ocean view was prohibitively expensive, so we kept our original booking. The bed was not the best, but we slept just fine. We did ask for a room fan which was promptly delivered just after we got to our room and realized the inner courtyard location was rather stuffy air wise.
Housekeeping did a wonderful job tidying the room and freshening up the linens. They offer turn-down service and in-room tea, coffee, and biscuits.
We have a wonderful time and look forward to returning -- and hopefully having a room with a view!
The facilities at the hotel were generally very nice. The dining room was very comfortable and dining and breakfast service were very good. If you plan to eat at the hotel, make sure to make reservations ahead of time as the earlier spots fill up quickly. We didn't know so ended up eating usually after 8, which was fine in June as the days are so long. They have a very nice indoor pool and spa area as well as a very nice, clean outdoor pool which were very enjoyable.
The interior spaces are very nice and quite charming. It was wonderful to relax with a book and a beer (or tea) in the sunny porch area. Service is available throughout the day if you want a drink or snacks.
The dining room staff was efficient and friendly. They do provide Gluten Free options. If that is a concern, they will take care to serve you properly (always a plus for me.)
The room was just OK. We had a sort of interior room that overlooked an inner courtyard. No view at all. Probably the worst location in the hotel. The hotel was almost fully booked, so upgrading to something with an ocean view was prohibitively expensive, so we kept our original booking. The bed was not the best, but we slept just fine. We did ask for a room fan which was promptly delivered just after we got to our room and realized the inner courtyard location was rather stuffy air wise.
Housekeeping did a wonderful job tidying the room and freshening up the linens. They offer turn-down service and in-room tea, coffee, and biscuits.
We have a wonderful time and look forward to returning -- and hopefully having a room with a view!
Source: tripadvisor.co.uk
Out dated needs modernising
the staff are what's make this hotel
it's a dog friendly hotel dog gets it dinner delivered to the room
over priced for what you get
food is amazing
room service food is yum yum and good value for money
the staff are what's make this hotel
it's a dog friendly hotel dog gets it dinner delivered to the room
over priced for what you get
food is amazing
room service food is yum yum and good value for money
Source: tripadvisor.co.uk
We have just returned from this hotel for the second time. We stayed in room 128 which comprises bathroom, bedroom, separate lounge, and balcony with table and lounger chairs overlooking the sea The room was kept beautifully clean and well maintained. The staff at the hotel addressed us by name and were well presented and helpful, nothing was too much trouble. Just a note for any wheelchair user the doorways to the rooms are not wide enough to accommodate a wheelchair. Would definitely stay at this hotel again and would request the same room although expensive, but you pay for luxury.
Source: tripadvisor.co.uk
Comfortable hotel with great baby sitting facilities if you don't mind paying for it in the evenings and a good daytime kids club. Convenient location. Garden restaurant Dining room staff somewhat variable on service that might be expected from a 5 star although the mirabelle does live up to its name and deserves credit.
Source: tripadvisor.co.uk
While staying in Eastbourne we visited the Grand for afternoon coffee and hot chocolate, both of which were exceptional. The hotel is rich in history and commands an exceptional vista over Eastbourne. Live music of the highest standard was provided for guests and the quality of service offered was second to none. We arrived around lunch time on Saturday and the hotel was managing a wedding party and lunch time guests. Despite how busy the hotel was and how little we had ordered we were looked after exceptionally well by all duty staff. The most senior of the duty staff visited us three times within a 30 minute period to check on our welfare. Exceptional service and probably why the Grand has such a well earned top reputation. Visiting the Grand is a must and preferably at a time when live music is available. We had already booked out accommodation in Eastbourne but a return visit to the Grand to stay is definitely on the radar.
Source: tripadvisor.co.uk
We had two nights here which were very disappointing.The hotel is old and in need of refurbishment.We were given room 118 which is supposedly an updated room.It overlooked a side street and was on the first floor.The room was large but the bathroom tiny, dark ,old and in need of refurbishment.There was nowhere to put ones toiletries and no space for two people.The taps were all peeling and there was a dirty rubber mat for the bath which I would not have stepped on.The headboard was broken and the furnishings in the room very old and worn.The room was noisy especially in the mornings when at 7am the dustbins were collected.there was no internet in the room, although they said there was. Breakfast in the dining room was fine and tea was also fine.We have written to the manager but he was not very helpful in his reply,stating that that is the hotel and we should have complained at the time!
Source: tripadvisor.co.uk
I t wasn't the Budapest Hotel and it wasn't the Lake Palace in India - it was The Grand Hotel, aka The White Palace,
Eastbourne - so why would we go there...?
Upon arrival we were greeted by an enthusiastic & very polite doorman and our cases were whisked away as if by magic-- at the front desk was a welcoming English smile....(sigh...)
As we walked into the Hotel, the Sunday musical performance was in full swing, with oldies from times gone by.. a good excuse for afternoon tea, which was beautifully presented.
Such a historical place, I wondered how many romances and secret affairs had happened here..( stop, stop maybe I am over romanticising this place - rewind...!)
The White Palace exudes history--- even the carpets have an old fashion smell...
Room 111 was small, tidy and beautiful but with a continuous foghorn noise coming from outside so we asked to be moved to another room. They accommodated us without aquarrel and we were put in a lovely Suite Though the sitting room appeared to have been untouched by the cleaning lady .
The curtains could not be drawn but I managed and use my hairpin to hook them together with some success.
In bed ,,, cricking noises every time we moved - thank God we weren't "honeymooning" ... Anyway, I do love historic places ( i even have a National Trust Membership) and the Grand Palace certainly relies on historical grandeur.
The service : They were right when they said " if you need help with translation... our staff can help"
They were young, efficient and from all over Europe but with little sense of humour and looked stressed or maybe overworked? I don't expect BlackAdder but a bit of humour would have gone a long waaaaaaaay.
I felt that we had to hurry our dinner because tables needed to be prepared for the following day.
On the whole .. there is room for improvement--the November Pasadena Roof Orchestra -- sadly I'll give it a miss ...
the cost - almost £500 for the weekend!
... To be continued next time..?
Eastbourne - so why would we go there...?
Upon arrival we were greeted by an enthusiastic & very polite doorman and our cases were whisked away as if by magic-- at the front desk was a welcoming English smile....(sigh...)
As we walked into the Hotel, the Sunday musical performance was in full swing, with oldies from times gone by.. a good excuse for afternoon tea, which was beautifully presented.
Such a historical place, I wondered how many romances and secret affairs had happened here..( stop, stop maybe I am over romanticising this place - rewind...!)
The White Palace exudes history--- even the carpets have an old fashion smell...
Room 111 was small, tidy and beautiful but with a continuous foghorn noise coming from outside so we asked to be moved to another room. They accommodated us without aquarrel and we were put in a lovely Suite Though the sitting room appeared to have been untouched by the cleaning lady .
The curtains could not be drawn but I managed and use my hairpin to hook them together with some success.
In bed ,,, cricking noises every time we moved - thank God we weren't "honeymooning" ... Anyway, I do love historic places ( i even have a National Trust Membership) and the Grand Palace certainly relies on historical grandeur.
The service : They were right when they said " if you need help with translation... our staff can help"
They were young, efficient and from all over Europe but with little sense of humour and looked stressed or maybe overworked? I don't expect BlackAdder but a bit of humour would have gone a long waaaaaaaay.
I felt that we had to hurry our dinner because tables needed to be prepared for the following day.
On the whole .. there is room for improvement--the November Pasadena Roof Orchestra -- sadly I'll give it a miss ...
the cost - almost £500 for the weekend!
... To be continued next time..?
Source: tripadvisor.co.uk
