Booked in for set Sunday lunch. Absolutely first class!!! The surroundings the staff the food first class. For a set amount of £29 for 4 courses was a true bargain. Really spacious setting out of tables, no rushing between courses. Food was hot ,well presented and served and very tasty. Was a real treat . Thoroughly enjoyed by the uni student granddaughter and nan and grandad. Would certainly go back.

The Grand is a lovely Hotel and staff are very friendly. Our room was good, but two items slightly distracted from an otherwise very pleasant stay.

The room was incredibly hot and not easy too cool (no air when we opened the windows).

The more important issue was the softness of the bed. The lack of firmness meant my wife and I woke up with sore backs after a below par nights sleep.

The breakfast was great and very restorative.

I received an afternoon tea for two at the Grand for Christmas, and we went last weekend. Having been before, we knew what to expect and they delivered as always. Good old english charm, oozing from the building and the staff, with attention to every detail being fulfilled. If you haven't been before, it's definitely worth a visit, just to experience the grandeur of the place.

Our Mum loves the Grand, and it is her favorite place to celebrate her birthday.
This year they did not disappoint- wonderful service, great accommodation and terrific food.
The highlight of our stay, had to be the amazing Dry Martinis we were served before dinner. Harry, the bar tender, excelled. We all agreed, that he produced the best Dry Martinis we had ever had. We look forward to a return visit - just for those Martinis!

I was treated to a breakfast at the grand for my birthday. The service and hosting were superb and selection on offer was really good. The staff clearly enjoy what they do and the host jim was very attentive and made sure we had plenty of tea and coffee. Highly recommended!

Totally amazing hotel - the staff are always helpful and accommodating. It doesn't matter if you are there for business or pleasure they always make sure they meet your needs.
Children are treated with thoughtfulness to their needs making it a delight for them to stay - making them feel special too.

Stayed here with my son for one night during half term. The hotel is in the perfect location on the beach. Our arrival was smooth and the porter very helpful and took our bags as our room not ready as it's was only 11am. The reception staff polite and asked my son what time he would like his milk and cookie that evening. He was delighted to have such a treat. After going back to hotel at 3pm we went to our room 119 and it was huge. Ice bucket with cans fizzy drink, Magimix coffee maker and lovely Molten Brown toiletries. Very spoilt. The king size bed was huge and very comfortable. We had a swim and jacuzzi which was relaxing. Changing rooms ok with lockers. Shower was out of order so can't comment. We didn't eat dinner at hotel as menu was to my son's liking, although there was a good choice. I'm the morning the breakfast was delicious in the huge Garden Restaurant. Again the staff very attentive. Cooked breakfast to order or from the buffet with lots of choice. All hot and delicious. My son had hot chocolate for breakfast! We had a game of snooker on the full size snooker table. There is lots to do at the hotel, although my son only 10 so didn't get to try the spa. We booked afternoon tea which was very nice. We had this at the end of the hotel - there is an open fire but it was not on as quiet warm. The adult tea £24.50 which was very reasonable and junior tea at £14 which was very good value. I would most certainly stay at this hotel again. It is luxurious and the staff are very lovely.

Decided to try the Grand Hotel for Sunday lunch. A wise choice, the Grand offers a superb traditional lunch in very pleasant surroundings with staff offering friendly but very professional silver service. Food was very good with choices available on all courses, my wife and I both decided on the roast beef, superb. Most probably one of the best roast beef joints I have ever had, carved at the table and cooked to perfection it was delicious. Very good value for money and will certainly be booking again.

I visited the Grand for the champagne afternoon tea for a friends special birthday. From the time we arrived we were delighted. The doormen, the concierge and the staff were aware that our being there was a surprise for the birthday girl, and took steps to ensure that she didn't realise we were waiting for her. She was fussed over and we had a great afternoon. The selection of teas was impressive, the sandwiches fresh, the scones warm, the pastry so light in the quiche, and the cake selection was beautiful. Boxes were provided for what was not eaten. We sat for ages in the lounge and were not rushed at all. The tea was refilled time and again. Altogether this was a beautiful afternoon thanks to the staff at the Grand. Thank you. ( I should say that there were twelve of us, but we had lots of staff serving and everything arrived together)

I took my Mum for afternoon tea as a birthday treat.The staff were so helpful and polite. We had a lovely afternoon and was very impressed with the service. The food was delicious and the choice of tea was wonderful.

We have stayed here several times and always loved it. We stay in the Debussy Suite which has a lovely big balcony with uninterrupted views of the sea and we like to spend the whole weekend out there with coffee, reading and watching the world go by.
Unfortunately, this was the second trip in a row spoilt by people smoking on the balcony in the room next door. It's not allowed in the rooms, obviously, and I don't know if it's banned on the balconies, but clearly people think it's ok. Maybe it's not a big deal for other people, but it's something I literally can't stand, especially when all I want to do is sit outside.
Afternoon tea was as lovely as ever, and the room is beautiful although this time the creaking floors felt annoying rather than quaint. The people above us seemed to be running back and forth a lot of the time and you can really hear it.
On Saturday night the fire alarm went off just as I was getting ready for bed. We walked down the stairs to the front and a member of staff was telling everyone to walk to the gate at the end of the driveway, although they let some people stand inside the entrance hall as it was cold and most people congregated quite near the steps. Staff brought out blankets and table cloths for people to help keep them warm. Then someone stood on the front step and started shouting out guests names expecting them to reply. I was 15 feet away and could just about hear him, so people by the gate had no chance. Then someone else came out with a list of guests and started going around us asking our names. Great idea, but it would have taken hours and she should at least have brought a torch as it was pitch black and she couldn't read the names. When she got to us she just said "I can't see so I'll write your name on the back". It was chaos. The guy on the steps was trying to shout instructions but no-one could hear him and he gave up. The fire brigade sent one vehicle with no turntable ladder so if this had been a real fire, the hotel would have been destroyed before they could get more help to fight it. There was no action plan, I didn't see anyone checking corridors or knocking on doors, and there didn't even seem to be a formal assembly point. It was a shambles and procedures should be urgently reviewed.
As we left it felt like this would be our last visit which is sad, but we didn't have as good a time as we had before.

My first time in Eastbourne, stayed for 2 nights, for a 5 star hotel they do their upmost best to ensure you are treated with respect and that your stay is comfortable. I enjoyed every bit of it. Polite and helpful staff, good food, lovely afternoon tea as well! What more could a lady ask for! The spa is worth the extra cost, treat yourself, I did had a lovely facial and a Turkish scrub, in fact I could have spent my whole time within the hotel instead of going for a walk! 😊

Booked for a 3 night stay with my husband from Sunday to Wednesday. On arrival we were upgraded from a deluxe double room to a junior suite and what a treat this was. The room was really lovely with a huge bathroom. The bed was super comfortable and we both slept well every night. The shower was great; powerful and plenty of hot water. Luxuriously thick, soft towels and the Molton Brown products made using the bathroom extra special. If I have one criticism about the room it would be that the TV was some way from the bed, but as the room had a sofa and two arm chairs it's set up for TV viewing from that vantage point and not from in bed, so I'm nit-picking really.
We arrived on Sunday and had lunch in the Garden restaurant. Sunday lunch was delicious, highly recommend the sirloin roast with the best gravy I've tasted outside of my own kitchen; I will only ever cook tender stem broccoli with toasted flaked almonds in future!
Breakfasts were excellent, good quality ingredients and a wide variety. I recommend ordering from the kitchen rather than using the buffet if you want piping hot food, but I'm not criticising the hot buffet at all, it was well stocked and the food was fresh.
We also ate one evening in the Garden restaurant on what happened to be Valentine's Day and the set menu was wonderful. The food at The Grand is fantastic and I would visit regularly if only I lived closer.
Members of the hotel staff were friendly and I don't care if it's part of their training to acknowledge guests whenever they see them, every single member of staff at all levels seemed genuinely friendly and eager to offer assistance.
I wish we could have fitted in afternoon tea as it looked really good.
The pool and gym looked good but we didn't make use of the facilities, just didn't have the time to fit this in.
Our three nights at The Grand were truly fantastic and I cannot wait to return.

We have just returned from a lovely two night winter break. We were upgraded to an executive room with side seaview which was luxuriously appointed and very spacious. The enormous king size bed was supremely comfortable and the bedding and pillows of very high quality. The emphasis is on comfort here. There are thick white towelling robes and matching slippers provided in the large bathroom. And what's more, it is actually a bathroom there is a lovely tub with shower over. There is a full selection of Molton Brown toiletries, thick fluffy white towels and face flannels (not something normally provided in UK hotels). The en suite tea/coffee making facilities are top notch and include kettle, Nespresso coffee machine and quality selection of teas and coffees with biscuits.
The breakfasts are comprehensive from full continental to full English with everything inbetween. There is a buffet on busier mornings, but you can also have everything cooked freshly to order. On my first morning I had a perfectly cooked egg, bacon and tomato cooked exactly as I asked and on the second morning I had the most delicious and beautifully presented kipper. There is an excellent choice of pastries, toasts, teas, coffees and fruit juices.
The staff are, without exception, excellent and unobtrusive. The chambermaid did a wonderful job of cleaning and refreshing our room and shortly afterwards the housekeeper came in and checked her work asking is there was any thing else we needed or she could do for us - impressive.
We had a reserved parking space and as soon as we arrived, our cases where whisked away and delivered to our room.
We dined at the Mirabelle, where once again the food and service are exemplary, as usual.
Can't wait to return to this beautiful 5 star hotel.

The hotel is excellent. The White Palace looks great from the road and continues to be of the same standard throughout.

I booked a room for my last night in the UK, after an emotional couple of weeks there following a family bereavement. I had a deluxe double ensuite room. On booking check in was stated as 3pm, and I arrived at about 10.30 am hoping only to be able to stash my luggage until the designated check in. I was delighted to be able to access my room immediately-such a boon!
The room was towards the rear of the hotel, very comfortable with a nice ensuite. Some might find the decor a little too traditional for their taste, and I found it soothingly classic.
The only hiccup was the room being situated next to a conference room that was occupied by a somewhat noisy group. Had circumstances been different it may not have been an issue for me, but the noise did intrude into the room and stop me resting;However, a call to reception saw a very timely remedy to the issue and I was able to get some much needed afternoon snoozing in.
On rising I took afternoon tea seated near the charming log fire and felt properly restored. I didn't choose to eat in that evening,
On retiring, I had the most delicious sleep and woke refreshed, ready for my breakfast. I could have had room service for this but enjoyed the chance to people watch as I started my last day in my home town, before flying back to New Zealand.
The breakfast service is tremendous, with excellent choice and beautifully cooked and presented fare.
There is a gracious,comforting sedateness at the Grand which was perfect for setting me up for the long journey home.The quality of service is the jewel in a lovely crown, and makes it worth the reasonable room rate.I felt very welcome, not atall out of place, and very cosseted-highly recommended!

This is a stunning hotel. The staff are welcoming, friendly and knowledgeable. We arrived and left the car with uniformed staff for parking. On check in (a Saturday) we were offered a wake-up call and complimentary Sunday Times. When going for an evening stroll before dinner, someone suggested a quiet route for us. We loved the whole atmosphere and really recommend it, whether for the decor, space, efficiency or dining experience.

Stayed here for one night after a function. Very impressed. Helpful and personable staff, comfortable room, enjoyable spa and very nice food for dinner and breakfast. Would aim to visit again. Thanks!

I stayed at the grand with my other half for a 3 night break in a suite. The rooms were superb. Very clean and well equipped and cleaned daily. The maids even made an evening visit to prepare the rooms. Toiletries supplied were abundant and all Molten Brown. We had dinner in the Mirabelle on the first evening which was lovely. Breakfasts were superb with an array of food including: Cereals, fresh fruit, cooked breakfasts(either self serve) or cooked to order. I used the gym which was well equipped and the spa and the treatments were superb. I found the staff all very attentive and the location of the hotel was perfect for exploring Eastbourne. The view from my room was lovely looking out to sea and the hotel made a perfect base for strolls along the front. All in all a wonderful and very relaxing stay.

After the recommendations of several family members I decided to surprise my wife with a very special anniversary meal. From the outset you are aware of a rather spectacular dining experience. The service is of the highest standard and attentive to all needs. The menu has a great range to suit most tastes and the service staff are happy to help with choices. Each course is served in elequant style and in good pace. Overall the food is of amazing quality matched with the highest standard of service. Definitely recommend this for any special occasion with that very special person!!

There is no doubt that the frontage of the hotel is impressive, even with some scaffolding. But not sure it qualifies as a 5☆ hotel.

The staff are extremely friendly, it would appear that they have been told to acknowledge visitors; whether with a good morning or afternoon, nothing wrong with that.

The deluxe room looked considerably smaller than the picture on their website. Which showed 3 large windows, ours had 1. And did seem cramped. I have walked into 5☆ hotel rooms and literally gone WOW, as the room has been so impressive. One hotel in Stratford upon Avon in particular and their room charge for the night is very similar. They also ask you to pick what kind of pillows you would like and they wouldn't charge £25 to pre book parking. Which does seem really cheeky, yes I've paid £10 for hotel parking, but never £25 to pre book. It is free if you are prepared to take the chance. But we saw several cars double parked so I would take the chance. Save yourself the parking fee. Yes it goes without saying I could have paid for a larger room, I accept that, but the deluxe room wasn't exactly cheap cheap ☺

Cleanliness was exceptional. The lady that cleaned our room couldn't have been nicer.

For a 5☆ hotel, the TV was tiny. You struggled to watch it. A lot of 5☆ hotels have larger TV's and have Sky sports. Not everyone wants them, but nice to have the option.

Although the bathroom was nice the shower was virtually useless. You couldn't stand under the overhead shower as you couldn't regulate the temperature, so you were scalded.

I originally booked an evening meal in the garden room, this is also where breakfast is served. It stipulates "gentleman to wear jacket and shirt", not a problem, but slightly old fashioned. We had taken appropriate wear, but decided to cancel the booking, as friends were joining us & I didn't think it was down to me to tell them what to wear. I have stayed in other 5☆ hotels and this rule is very rare in this day and age. Not a criticism, just stating "no shorts or t-shirts allowed", would be sufficient.

We had a drink in the bar. I paid £13.95 for a margarita, I enjoy my cocktails but even I thought this was OTT. 1 margarita and 1 Leffe £18.90. I don't pay that in a Birmingham city centre cocktail bars.

Breakfast, buffet service, although you can order other items at your table. Again staff very friendly..

The hotel seems to have quite a few functions and it was busy for the 2 nights we were there. We thought it might be quiet due to time of year, but car park was never empty.

Can't fault hotel, apart from ridiculous prices in the bar and restaurant rules. But I feel certain aspects let it down. So not 5☆ for me...

We had a lovely stay at the grand hotel, an old worldly hotel right on Eastbourne seafront.

Pros:
Attentive and friendly staff - nothing was too much trouble
Lots of facilities available - private doctor, shoe polishing etc
Evening turndown service was a nice touch
Large bedrooms with huge comfortable beds and pillows
Luxurious molten and brown toiletries
Coffee machine in the room
Very clean
The breakfast room had lovely table settings, crockery etc.
Beautiful fire in the lounge area

Cons:
£25 to reserve a parking space!
Drinks are expensive at £14 for a basic cocktail and £5 for a pint of beer.
Building needs some refreshing
Breakfast was very nice but you had pay extra to upgrade for certain cooked items. Some of the produce was cheap like the bought in rolls and muffins, the tinned fruit and the juice from concentrate.
Spa facilities were tiny and badly in need of updating. They were comparable to a cheap hotel and there was nothing luxurious about them. The men's dressing and shower area was closed. The ladies area had tiny dressing and shower area with basic toiletries and no body lotion. The pool was small, as was the steam room and lounge area and all were in desperate need of modernisation.

I love this hotel! We stay there often with our two daughters

The staff are very friendly and can't do enough for you

They make a point of remembering your name and greet you like an old friend when you arrive.

We will definitely be returning

Have stayed twice and would return again. However!, there are hidden extras that put up the overall cost.

Drinks are very expensive at the bar and they have no tap beers meaning nearing £5 for a bottle that isn't quite a pint even. Lunch of a sandwich and a beer came to £34.

To reserve a car park space is £25.

As said it is everything you would expect for a £200/night out of season hotel price but that easily rattles up to nearing £350 without dinner even.

Nice but be warned and be wary

One of the best hotels on the south coast. Warm helpful staff who are never overbearing. Great food. A beautiful building too but you feel at home here. Rooms are very comfortable with some modern touches like USB chargers. The spa is amazing too.