Just had one night but was very happy with the whole experience. Good sized, comfortable room at rear of hotel which was nice and quiet ( apart for a few gulls in the morning! - reminded me I was by the seaside ) Comfy beds, smallish bathroom but had everything one needed. Didn't have dinner in the hotel but breakfast was very good with friendly and efficient waiting staff in the generously proportioned dining room. Reception staff also friendly and efficient and nice easy off-street parking.

This is a "grand" hotel which means it also the building and facilities are a little dated which is in no small means compensated for excellent service from all staff.
Beware that the beds are soft and on the small side (suggest twin vs double) and that there is no AC.

This hotel has everything expected of five stars....the staff are extra polite and all amenities are first class. Great location..great walk up to Beachy Head.Visit the Pier...Victorian tea room excellent.

We popped in on Easter Sunday on the off chance of enjoying a glass of champagne at the bar and then we were going to move on somewhere else. However we ended up staying for nearly three hours. It was wonderful. The staff were lovely. We didn't even notice the sign at the door which said all areas were full on both the Saturday and the Sunday until we were leaving. We probably wouldn't have gone in if we had. I think the doorman was a little haughty which is probably why the other reviewer below was not very happy. Anyway the 3/4 course Sunday lunch was delicious. The room is wonderful were 'one' dines. It reminded me a little of The Ritz. I imagine both hotels were built in the same era. The starters were lovely, a selection of 5 different 'bits' , delicate and so tasty. We both had beef for mains which was just perfect. Huge Yorkshire puddings, light and crisp and perfectly cooked veg to accompany. The service was excellent. I had fruit salad for pudding and my partner had the cheese board. We retired to the lounge for coffee. The bill was high but it was worth every penny.

Went for afternoon tea for two and we we're served tea which was cold to start we waited 45 minutes to be served with food even though we had pre booked, we asked to change a sandwich filling and was going to be charged extra and therefore not be served the other selections. Overpriced for the service you get and the setting, as you are seated at the end of the corridor. The food was tasty once arrived and we were offered fresh tea with our food. Average afternoon tea, would not return for the price paid.

For a change we decided to go to the Grand at Eastbourne for our Easter Lunch. In the past we have been to sister hotel The Ashdown Park Hotel and The South Lodge which were both fantastic.
There was no available parking at the Grand as it was so busy but we managed to find a space on a side street less than two minutes walk away.
A very pleasant welcome and we were quickly shown to our table.
We decided to go for the set menu which had quite a good choice.
The service was just about ok. The people were all great but the food was just a little slow in arriving however for such a busy day quite acceptable. The food was hot, tasty with the portions being a very good size.
All in all a very good experience. Will go again at some point.

First off I got to say this hotel is really nice, perfect if you are 50+ and love wearing a tux for such an occasion as a dinner. I don't. I won't book this place again, but only because I'm not the target audience here. The hotel is superb and as you might guess because of the price tag, everything ticks the boxes.
I just wanted to let those who not might be accustomed to those vintage habits know...

We have stayed at this hotel about six times now. This time was for a birthday weekend, yet again , everything was fantastic. Beautiful clean hotel, attentive friendly staff in all departments, and the best food. Well done The Grand

We just love this place..we have been going here for several years and have always been looked after exceedingly well...the bar is really nice and well stocked, the staff know there stuff...we ordered cocktails and were delighted with them... we eat in the garden room and had a lovely meal... will be back soon...I'm sure....

Looking for a spot to spend a couple of nights away from the big smoke during this unexpectedly scorching Easter break, we alighted on The Grand Hotel on the seafront in Eastbourne. The hotel is an incredible sight, a huge brilliant white imposing estate dominating the promenade. 'Grand' simply doesn't do it justice. The first thing to say is that the staff (a mix of English and Eastern European) were absolutely delightful - welcoming, always smiling, and nothing was too much trouble. On arrival, we were immediately upgraded due to a (long-forgotten) customer membership of the Small Luxury Hotels group (a hangover from our wedding a decade ago!) and so found ourselves in a master suite. This provided ample room for our kids to roam and, with a lounge room, separate sleeping for them too. Perfect! We had in-room breakfast twice ( the earliest time slot could benefit from being earlier than 7.30 for those with early-rising children) which was delicious (although Mrs Brownsauce's porridge was somehow omitted on the first morning). The indoor swimming pool is fine although not huge, but the outdoor is magnificent - heated to 30 and a cordoned-off shallow area for the smaller kids. The whole place looks a little dated, somewhat in sync with the majority of silver clientele but this is a place that does the traditional well. We ate dinner in the 'family dining' area within the Garden Restaurant - lovely food for us although not typical all-round childrens' choice at the buffet (fish pie, turkey roast, macaroni cheese). The wine was very good and served by the glass all the way down the list, a practice we wholeheartedly recommend. Our second night was spent in a local fish & chip restaurant which could not be faulted, although if you've been doing it for 40 years, there are no excuses! We had a brilliant time skimming stones from the pebble beach and then drove 10 mins away into the South Downs to take a walk down to Beachy Head and view the jaw-dropping white limestone cliffs.
All in all, a grand place to stay and, for us during Easter break, an incredible deal on the accommodation and activities.

We were concerned this would be fussy or old fashioned. It's neither. Understated attentive service and enough to keep the whole family happy all day. We were very glad we'd paid to reserve parking arriving on a sunny Saturday.

My partner brought me to this hotel as a special treat and booked a suite with a balcony - which was extremely expensive. The room itself was very tired and needed a complete refurbishment to a more contemporary, clean and modern style. The balcony was definitely in need of a paint job and clean of the green moss.
The service as you would expect from a 5 star hotel was exemplary and the dinner and breakfast were superb.
Maybe we are too young to be a typical guest and perhaps the regulars enjoy the dated decor.
A lot of money for what we actually got in summary.

I had simply the BEST time with my friends at this excellent hotel. From the moment I was found a parking space by the friendly staff member to the moment we checked out we were looked after so well. Everyone at the hotel couldn't do more for us, the rooms were spacious, the building was immaculately clean and the food wonderful. The back massage I had was marvellous and the swimming pool and spa really delightful. I can't wait to plan our next trip here.

Excellent hotel, that has managed to modernise without change the original character.
Room, bed etc was very comfortable, clean etc. WiFi did not really work, so typical of many hotels. Breakfast was good and traditional. Staff excellent.
HOWEVER, dress rules for both restaurants are unnecessary. The best restaurants in the world do not have these off putting restrictions.

We went to The Grand to celebrate our 2year anniversary and it was perfect.
The hotel is traditional but perfectly kept.
I am fussy and it was spotless as was our bedroom and bathroom.
The staff couldn't do enough for you.
We had cocktails in the lounge and they were to die for, I could have stayed all night and gone through the menu!!!
We had dinner in the Garden Restaurant and it was delicious!
We have already said we'd visit again, however next time request a sea view room.
Definitely worth a visit as right on the coast and we had such a lovely walk whilst the sun was out. Really lovely place to visit and Eastbourne was so clean.

My husband and I hiked the Seven Sisters trail from Seaford and found this to be a nice retreat at the end of the walk. It is a one mile walk from the end of the trail. Hotel is beautifully situated on the water and elegant. We needed to leave early the following day, before breakfast is served. They packaged up a to go breakfast with warm pastries, coffee and fruit which was very nice. It is a high end hotel and this was evident by the cars parked out front, maid uniforms, tea room and the general atmosphere. Only point of criticism was our room and bed were very dated. The bed had been used so much that the head of the bed was lower than the bottom. Carpet was very old. We asked for and promptly received additional pillows to shore it up. They are renovating so I expect they are addressing this. Otherwise, a very nice hotel.

The Grand is an institution, so it was good to stay here but overall I was a little disappointed. It has a 5 star rating but the furnishings are very dated, small beds, no fridge in rooms, limited gym equipment that worked etc but very friendly staff.

We were treated to afternoon tea at The Grand Hotel and were really impressed by the ambience of the room, the light piano music and the attentive waiting staff. However, when the tea arrived - we were rather disappointed. The liquid tea was fine, a good selection and we had 2 pots each, so plenty, but the food was another matter. 4 triangular sandwiches each, these were very tasty, so no complaint there. The scones, what a joke! The smallest specimens I have ever seen in my entire life, like something out of a failed cookery class! They looked like hockey pucks. I find it hard to believe that a pastry chef was responsible for creating those. Then there were 4 "pastries" - all different so we had to fight between us which one to have. They didn't look very homemade either. For a hotel such as this, I expected much more. The food looked cheap and miserly. Come on Grand - you can do better than this! Won't be rushing back. I recommend The Ritz in London, you get your money's worth there

The Grand is beautiful bright white hotel next to the sea, especially elegant and was a great stay for one night.

We booked a stay with dinner and a spa package, which all in all was superb. We arrived early and left our bags while we took a walk around the beach. On our return everything was taken up to our room which was very spacious, well decorated and for a very old hotel, in great condition. The only downside was the lack of any view, even for a non sea view, it was mostly obstructed by a bit of the building that stuck out.

We had our massages and facials which were very good and also took a chance to use the swimming pool and sauna etc. Despite the facilities being well maintained, they were small, so the pool was a bit crowded and there weren't enough chairs around so we were not really able to use it to its full potential.

There was a choice between two restaurants, and we went for the more modern one. Even then, it felt extremely formal, with waiters wearing white tie and other diners all in suit and tie which did give a very strict atmosphere. The background piano was nice though. The food was generally very good, apart from the mains which were good but rather plain, boiled carrots and sugar-snap peas as vegetables, not what you'd expect from a modern place. Both the fish and chicken were a bit dry and lacked the finesse of the great starters. On the other hand, the chocolate parfait dessert was very good.

The buffet breakfast was great, with a wide selection and a high quality English breakfast which really makes or breaks a good hotel in the UK.

The staff were super friendly throughout, rushing our order of chips and onion rings (for a quick snack) as we were getting ready to go out. Overall, the hotel was excellent, with staff that clearly care. But next time I would be pickier with the room assigned and also for dinner.

An overnight stay for a business trip. Comfortable room, attentive service from all of the staff from the moment I drove in.
Enjoyed a seafood meal with a very drinkable bottle of white.
There is a snooker room but I was a bit too tired to indulge.
Used the gym in the morning which is pretty well kitted out and found myself alone in the pool and jacuzzi.
Breakfast was excellent (especially the field mushroom). All in all a very pleasant stay and definitely better than some other hotels in the area.

We had dinner and a night at The Grand for my birthday . It was absolutely a wonderful experience from beginning to end .I had been seriously ill and needed a 'pick me up' and The Grand certainly delivered .
A lovely room with sea view , wonderfully comfortable bed ,very quiet and we both slept very well.
Dinner in The Mirabelle was very special wonderful food and the restaurant staff could not have delivered a better service . Everything was done to make us feel comfortable and enjoy the evening .superb breakfast next morning with every combination of breakfast food you could desire .
Well done The Grand we have a wonderful memory to treasure .

Visited on a quiet tusday night just for drinks, fabulous cocktails and very good attentive bar staff, Emily in particular was very good, it's a tad expensive but you get a great cocktail, maybe background music might be a good idea as it's very quiet in the cocktail. lounge, will visit again, maybe at the weekend when it's busier.

We spent a night at the Grand Eastbourne to celebrate a birthday. A very traditional old world hotel with lavish, if old fashioned soft furnishings. The standard deluxe rooms are reasonable with original sash windows that rattle make sure to get wedge from reception. No air con so probably very hot in rooms in the summer. Great location if you like walking less than a mile to the start of many Beachy Head walks. London prices for drinks but it is claimed to be 5*. Service was good reserved parking at £25 quite expensive. The only real disappointment is the breakfast, serve yourself out of heated containers luke warm as is always the case with this, better breakfasts at budget hotels and definitely not 5*. A nice hotel but overstated at 5*

We stayed here for a birthday treat having had several previous visits over the past few years but noticed that there has been a general decline in standards and quality. I was booked in to the spa for some treatments and my husband was called as i was on my way down there, to see where i was. They told him that i should have been there 10 minutes earlier than the time we were told. When i arrived there, 5 minutes earlier than the time we were told, I was told in no uncertain terms that i was late. The first treatment was then shortened to compensate for the time difference. There had been a complete lack of coordination about getting in to the room in order me to be ready for the spa. Spa was quite drab and far too hot and the receptionist was very blunt.
The pricing policy of the restaurant borders on a rip off. Any extras were ridiculously priced as a supplement and spoilt the enjoyment. The waitress got our meals mixed up and the same waitress at breakfast the next day , was very loud when she called across the restaurant to a colleague about where to seat a family. This is not what you would expect at the grand.
To top all this , we had booked an executive suite with a seaview but when we opened the curtains in the morning to enjoy the sunshine and sea view, we were confronted with a builder who was on scaffold on the floor below but was looking over the balcony straight into our room!. On hurriedly closing the curtains and getting dressed we went downstairs to complain. We had breakfast and went back to the room to read the paper in the sunshine , only to find that there were now 2 builders working on our balcony rail. On complaining again , the duty manager assured my husband that he had spoken to the builder after the first incident and didn't seem to believe that the builders were still there. My husband had to practically drag him outside to show him where the builders were! To be offered a £50 reduction off the cost of the suite was an insult ! We were offered an upgrade for our next visit which doesn't cost them anything. Very disappointing.

Impressive white building .. the only 5 star seaside hotel in England..
this spledid establishment with lovely staff will always impress.
All the usual hotel facilities with indoor and out door swimming pool, spa, many lounges, restaurants and a bar.
Exceptional hospitality wether just having a drink or booking in for the night.
I would say that the internal decor could do with a little refresh, but the style is ' traditional ' and in keeping with the building.