The Grand never disappoints. A bit expensive but worth it for the old world atmosphere and charm. The staff are friendly, the service is excellent and the food is superb. The rooms are spacious and comfortable with some nice touches like fresh coffee.

Stayed for three nights but wish it was more. From the moment we pulled up on the car park until we left we were spoilt.
We had a parking place reserved and were met by the concierge who sorted our place and carried the luggage to our room. Reception was welcoming and efficient and the hotel itself magnificent and kept to a good order.
The room 143 was of a good size and the bathroom although adequate with all the usual toiletries was on the small side.
The pool and gym were nice but on the small side.
Housekeeping was to a good standard with towels etc replaced regularly including complementary bottles of still water. There is also a turndown service.
Breakfast was made to order with an excellent choice including continental self service.
We stayed for one evening meal which was very good and we paid for the experience as well as the food. 2courses with 2 drinks each and coffee £104 but I was so glad we tried it.
The lounge areas were large and welcoming,service excellent and overall a superb stay. We will return.

My Partner and I have meals at this hotel on a regular basis. We are always impressed at how Ben and his team in the Mirabelle manage to be so professional. This industry is really hard work and extremely tiring. However.... when ever we go in its as though they have all just started their first shift looking bright eyed and bushy tailed. The service cannot be faulted in anyway whats so ever. The food is always prepared to a very high standard.

Had my work Christmas party here, lovely dinner, nice rooms, lovely and quiet so much so you couldn't even tell that there was a party going on down stairs. Staff were all professional and went out of their way to make sure you were ok. Breakfast was also great and was looked after by Jim, awesome host who made sure we ok and gave us a few pointers for things to do locally.

The menu is always interesting and varied. The food is well cooked and seasoned and the portions spot on. I chose the Sirlion of beef which melted in the mouth, others in the party had Lobster linguine and Guinea fowl respectively. All the staff are attentive but unobtrusive. Altogether and excellent experience.

My wife and I enjoyed a fantastic breakfast along with brilliant service, most notably from Jim, who made the whole experience an absolute joy. Great cooked breakfast as well and beautiful smoked salmon and very very good coffee.

We will certainly be back for another. Real fast soon.

Thank you

I can not recommend the grand hotel highly enough, the wedding planner Claire and her team made sure all our needs were covered, the staff are so on point and catered to all our needs and are so happy and helpful, you don't feel out of place here at all, even if your budget isn't a huge amount you definitely get what you pay for, the food is fantastic and everything about this hotel is fantastic, it is a bit old looking but that's it's charm, we will be going back for a night and to use the health club.

My wife and I stayed at the Grand last weekend and booked a side sea view deluxe room which was ok for a 3-4 star hotel but would not have said it stood up to a 5 star hotel room. The mattress was poor and could do with replacing the wifi kept cutting out but there were lovely coffee and tea facilities. The main part of the hotel is vert grand but I would have to say I would describe it as tied grandure.
The staff were lovely and very helpful and the whole place was very clean and lovely to spend time in. We were a little disappointed that we could not have a spa treatment as were told it was all fully booked so I would suggest you book well in advance. The pool in the spa area was rather noisy with lots of kids and families when we were there.
We eat in the garden resturant for dinner one night the food was lovely off the set meal but if you want to go off their set meal the supplements were very expensive typically £6 for a starter and £15 for a main course on top of the set meal price.
Cocktails are also very expensive typically £14- £16 each which is more like London prices they were very nice though.
The breakfasts were lovely and well cooked and you could have it buffet style or order fresh and there was lots of choice.
We often stay at the Grand in Brighton and that is a much superior experience.

We went there for the famous afternoon tea and we weren't disappointed. We were placed by a fire place, with a piano music in the back groud. Then a waitress took our order for the choice of hot drinks asked about any allergy problems. After few minutes came back with a tri tiered service plate fill up of delicious sandwiches, cake and scones. Our tea was refilled when we wanted. We then have a look around and everything was clean and the staff was professional.

After reading some of the reviews I had prepared for the worst with the spa, prepared for the cold, basement experience. I was pleasantly surprised. The staff and service was wonderful, from the initial welcome to reception, to the treatments. The facial was one of the best I have had and lunch was much better than anticipated, felt like our own private spa afternoon tea. Yes there are more luxurious spas but I left feeling suitably pampered and very relaxed, a job well done the Grand, and the staff are a credit.

Spent Xmas 2016 at the Grand with 3 generations of family A step back in time to a traditional British Xmas. Some will find it old fashioned but good food and service and low key entertainment is done very well here.. Some aspects of the hotel are a bit jaded but friendly service makes up for this ..Good but limited spa facilities ..be sure to book ahead.
We will return ...!!😀😀😀..

We booked a NYE package including dinner at the Mirabelle, then read a lukewarm review of it on here. Very glad I did not read that first. We had a wonderful time. The hotel is a large grand seaside hotel that manages to feel like a country-house hotel because the staff are so friendly. Style is traditional (in a nice way), beautifully decorated for Christmas and the dinner at the Mirabelle was superb. Atmosphere in the restaurant was gently jolly, which suited us fine. Two other more lively events on for NYE which looked equally lovely and gave the hotel a cheery celebratory feel. Quite a task to have so much going on and make it look so effortless - congrats to the management.

The huge dining room was packed for the NY's Day buffet brunch, but service was fine, excellent choice, quality ingredients, well cooked and served hot. Our room was a bit small, traditionally furnished with no view, but very comfortable and perfect for an overnighter. Beautiful drive through the Downs within about 10 mins. Will definitely return in the summer, and choose a bigger room, and hopefully for the next New Year .

The junior suite was ideal for a family with two children with plenty of space. The hotel staff were very friendly and went out of their way to make our stay enjoyable. We enjoyed swimming in the indoor pool and the gym facilities are very good. Eating in the restaurant was kid friendly and the food of a high standard.
Room service was excellent.
Looking forward to visiting the hotel again.

I booked a spa break for me and my partner to celebrate her 50th birthday. She loved everything about it and it was exactly what I was looking for to mark the special occasion. The building is elegant, the room was very comfortable, the food was delicious and my partner enjoyed her spa treatments. We especially loved the pre-dinner cocktails but couldn't afford to have too many!! The staff made the stay really special for us, they all work so hard and provide exceptional service.

My partner has wanted to stay in The Debussy Suite at The Grand Hotel for years. I decided to book 2 nights to celebrate my birthday and our 10 year anniversary recently. The whole experience exceeded all my expectations, making it a most memorable stay. We were welcomed so warmly by every member of staff we encountered throughout the visit. We were shown to a parking space as soon as we drove in, bags taken to our suite as we had arrived before check in time and we found that staff in the restaurant, bar and health suite made us feel valued and special.
The Suite itself was fantastic! Fruit bowl, decanter of sherry and delicious biscuits etc were provided. Towels were gorgeously fluffy and replaced almost as soon as we used them! The shower was lovely and the whirlpool bath a real treat. The view of the sunrise and sunset through the French windows was quite special and the armchairs so comfortable. The bed deserves a mention! Apart from being huge, it was the most comfortable bed I have ever slept in!
The food and service in the Garden Restaurant was first class, and actually very good value. The atmosphere was so comfortable and relaxed, enhanced by a pianist playing in the background. The staff were very attentive and friendly. Breakfast was an equally delicious experience.
Whilst we know that it was an extravagance to stay in The Debussy Suite, we did not regret the choice at all. It was worth every penny! We are already planning our next visit later in the year and feel confident that any room that we choose will be good and the receptionist was very helpful in describing the views from each room choice and suggesting choices.
All in all, our stay was all we hoped it would be and made our weekend quite special.

Stayed 2 nights on a Secret Escapes deal. This venue is a traditional, old fashioned seaside hotel.......but with many superb features. Our room was very spacious and quiet but slightly the worse for wear. Frayed bedding, old fashioned bathroom fittings (particularly the clingy shower curtain) are the reason for this not being a 5* review. A bonus was the Nespresso machine in the bedroom. Everything else is excellent. Superb breakfasts and dinners, spacious elegant lounges and wonderful staff make this hotel exceptional. We saw some decorators around the hotel, so improvements seem to be happening. Whilst appreciating that the upkeep of such a large, old building must be expensive, the prices charged reflect that cost, so anything less than superb needs some (albeit minor) criticism.

The entrance and communal spaces are exceptional. Beautifully decorated with furnishings of a very high standard and appropriate for the age and era of the building. The Garden Room restaurant is beautifully decorated, retaining and old-fashioned splendour.
Staff were attentive but not over bearing; exhibiting a very high level of appropriate service at all times.
Our room was large and light with 'real windows that opened'. The decor and furnishings were somewhat dated. The bathroom was well equipped with lovely Molton Brown toiletries (and a heated towel rail that was far too hot!).
We ate dinner in the Garden Room restaurant on one night (Mirabelle restaurant was closed) and the food was delicious and plentiful. Breakfast offered a good choice too.
We are always interested in the Spa facilities at a hotel and The Grand facilities fall short of what many hotels offer nowadays. However we enjoyed the (small) swimming pool, saunas and steam room. The jacuzzi was pleasant enough although there were very little bubbles (some maintenance issues I think). The changing rooms were cramped at peak times and were poor compared to other hotels we have stayed in.
Overall we had a great weekend at The Grand and will return.

Another great stay at the Grand. It has been over a year since we last stayed but it is every bit as good if not better than we remembered. The furniture in the main lounge has been updated and is very comfortable. The staff are very friendly and efficient in all areas, they are one of the main reasons we like to stay at this hotel. We look forward to staying again.

A perfect birthday celebration for my mother in law's 92nd birthday on the 15 December 2016. Wonderful sandwiches, scones and cakes and plenty of teas to choose from. Very attentive staff without being overbearing. Also being close to Christmas, the wonderful decorations in the Great Hall added to the atmosphere. Piped piano music was at a pleasant volume.

Needed alternate accommodation following a terrible experience at Lansdowne Hotel. Called at midnight and a helpful receptionist asked us to come in the morning and view the available rooms. On arrival we were shown six rooms and given costs for each. The doorman reserved a parking place so we could transfer with minimum of difficulty and was most helpful. The suite was spacious with dining space overlooking a brilliant sea view and the room service was excellent.

We came to The Grand a couple of months ago. Absolutely top class from when you park your car to when you leave. Service from staff is excellent, as is the food in the Garden Restaurant, and the Mirabelle. Would definitely recommend if you want to relax in luxurious surroundings.

The hotel is wonderful for celebrations, we went for Afternoon Tea and a couple of days later had a private event celebrating a milestone birthday. The service was exceptional, the food is great and overall is a luxury experience. The hotel itself is a traditional "grand' so if modern boutique is your preference, this is not for you. Think Downton Abbey instead!

I was excited to return to this hotel for the first time in over 20 years and I was not disappointed. Yes, other reviewers may be correct in stating that the decor could be considered dated but in my view the decor goes with the imposing stature of this glorious Victorian hotel building. The food was of a good standard, and we enjoyed the Christmas decorations, especially the magnificent trees in the main hall. But the stand out feature of this trip was the service from the staff, from the moment we pulled into the driveway on arrival to on the point of leaving having forgotten an item we left in the room we were impressed by the exceptionally attentive staff whom made this a very enjoyable stay.

For the past 15 years or so we have had a 4 day 3 night mini break called Twixmas as the dates are from the 27 December to the 30th.
Over the years we have used many different companies coaches to travel and arrive at our destination. We have for the past 4 or 5 years used Alpha Travel as they own most of the hotels used and they are all of a good standard.
This year the Grand at Eastbourne, where we have been before about 6 years ago. This is a very imposing sea front Victorian Hotel which Alpha must have spent a fortune bringing it up to modern expectations and adding en suite to each room.
The inside is beautifully kept all walls, ceilings and carpets as new!
The mostly European staff work like mad to make sue all meals are served efficiently and fast.
We like the choice of food offered and the presentation. Most meals are served with a rigid time table of about 1 1/2 hours which means we all tend to eat together.
We traveled from Newcastle under Lyme by feeder to Tamworth and thence by very comfortable coach to hotel in Eastbourne. The down side, nothing to do with Alpha, is the amount of traffic on the roads the day after Boxing day meaning arrival at the hotel at 5-15. Accidents on motorways don't help either.
Our room, always pay a little extra for sea view, was on the 3rd floor with 3 windows in a bay which gave a marvelous view of Eastbourne's promenade and the pier.
There were optional free trips out on 2 days and we were blessed with really sunny warm weather, so much so our chamber maid partly opened our window as the room was so hot in the afternoon.
Cost of holiday for the 2 of us was around £350 for virtually full board. Wine at meal times was fairly priced for good wine around £16 a bottle. All drinks seemed fairly priced.
Next year we will go again with Alpha but perhaps to Tenby, their new hotel, or Scotland, just because of the travelling south, M25 23 etc.

We have just spent 2 nights at the Grand to celebrate New Year. This was our 2nd NY visit and once again all the arrangements were excellent. The staff are exceptionally helpful and charming and give the impression that they really enjoy working there. Yes, the decor is dated, but it is elegant and comfortable - so much better than more modern hotels which are not user friendly and seem designed just to look fashionable. Our NYE dinner in the MIrabelle was superb, brunch was just what was wanted and a long swim in the lukewarm water of the very pretty pool later in the day helped to work off all the calories ! Well done, the Grand. A brilliant start to 2017.