I have just returned from a weekend away at the very beautiful Grand Hotel where I had a brilliant stay. The massage I received at the spa was excellent. The breakfast buffet was delicious, the staff were really friendly and our room was really comfortable. I will definitely return. Thank you for such a perfect stay.

This is currently the only 5 star seaside hotel in the country (there are two which will in the next year or two apparently be upgraded to retain their former 5 star status). For now the Grand shows how it’s done.

The staff, many of whom have been here for years, are almost all excellent. On this visit, the porters as usual were warmly welcoming. The head of guest relations couldn’t have been more helpful in finding me a room I was very happy with, and the restarant managers of both restaurants run them with suitable aplomb.

Some of the rooms have been redecorated. The results are not a success. The first room I was offered was an executive grade room which had a bright purple colour scheme and wall lights with exposed bulbs (no shades) which gave a most unpleasant over bright/harsh light. The aim is probably to introduce a ‘boutique’ hotel influence, to try an appeal to a new generation. I must be among the hotel’s younger customers and if I want a boutique hotel room I stay in a boutique hotel (of which there are some of the very best nearby in Brighton). It would be a terrible shame if the purple spread throughout the hotel. They really should get Colefax & Fowler in to do the decorating as that would prevent this kind of thing. The second room I was offered had not been redecorated and was far better. All rooms now have kettles and Nespresso machines, and so morning tea service is no longer standard.

I ate all my meals in the hotel and they were all excellent. The quality of both the haddock and salmon at breakfast is the best in any hotel. The restaurant manager in the Mirabelle, the sommelier in the Garden restaurant, and the pianists in both restaurants deserve particular praise. Would be nice if the pianist also played for Sunday dinner as the atmosphere was rather moribund.

On my visit they had kept the outdoor pool going into November to compensate for parts of the indoor leisure facilities being closed for renovation. They should do this every year as it was great fun and very refreshing to have a swim in a warm pool when the air temperature had a nip to it.

Overall, staying at the Grand is a real treat and I very much look forward to returning.

Attended a business awards here yesterday. It exceeded my expectations! The venue was amazing! The food was spectacular! The service was outstanding. We were looked after by Tom ( Events Manager) and he could not have been more hospitable. Yes this venue is more pricey than others but it is the Grand and it is the best hotel in Eastbourne and even then it's still not overboard in price! You get what you pay for and I would say it's worth it!

My daughter and I stayed two wonderful, pampered nights here in October of 2015, and said we would most certainly return. True to our word, we booked again in October 2016.....for THREE nights this time, AND we brought a friend along with us!

The food was once again glorious - and the service was fantastic - with young Nick in the Garden Restaurant, and Benjamin in the Mirabel. Our rooms were extremely well appointed and comfortable.

Spa treatments were fabulous as well (though we were sad they changed the pedicure option to a 'shape and polish'. Not nearly as pampering).

Hotel location honestly is wonderful, with the boardwalk right in front of the hotel. Long walks in sunshine on a warm autumn day - glorious!

We went to Beachy Head this trip - had no idea how lovely it was there.

Can't wait to return in 2017!! Probably with more friends. 4 nights?? Who knows.

As a treat for my husband's 50th Birthday we had afternoon tea at the Grand Hotel in Eastbourne. We felt so spoilt and every staff member gave us their full attention - nothing was too much trouble! We weren't rushed, were comfortably seated and the tea itself was yummy! In fact we were quite full. As a treat we also opted for the champagne option which was outstanding. Highly recommended.

Took my parents for Sunday lunch in celebration of my father's 93rd birthday. Everything was exactly as expected, a piano being played in the background, attentive staff and a good choice on the menu. We had a mixture of soup, pork and fish cakes for starter and all were good. Mains were roast beef (good sized portions) and chicken with bacon and a mustard sauce, all were good. There's a large wine list with prices from £30 upwards.

It's all very traditional but that suits my parents and if this is what you are looking for then you can't go wrong as long as you are OK with circa £40+ per person.

The grand hotel is very comfortable and spacious which allows you to relax as you walk in the door. The staff were extremely helpful polite and friendly. We really enjoyed using the outdoor pool which was heated and very pleasant to swim in despite it being October. The children loved being in the playroom where they were very well looked after by the staff there. The lounge areas are well presented and very spacious and comfortable. The children enjoyed playing monopoly to relax there. The breakfast was amazing and the atmosphere very relaxed. The room was comfortable and spacious. The spas was comfortable with ample towels and robes etc. It did get full quite easily but we were mostly there when it was not so busy.

I took my aunt to The Grand for her 90th birthday and the staff made her feel very special indeed. I had requested a flower arrangement in her room upon arrival - it was and very beautiful it was too. The staff gave my aunt a birthday card and the chef went to the trouble of decorating a plate specially and she was given a little cake with a candle....a nice touch. The room I had was lovely, my aunt's was a sea-view and delighted her The beds are very soft (my choice is slightly firmer but I found it completely acceptable) . The food was excellent the service first class. Worth every penny. One has the feeling that nothing is too much trouble for the staff who are all very pleasant and polite.

The service given by the staff was excellent.
The hotel entrance was stunning, however the standard isn't carried through the rest of the hotel. The rooms could follow the high standards. We had a sea view but the the windows were dirty.
The spa is so dated and actually seems dirty- I don't think it is but it looks that way. The jacuzzi wasn't working. The sauna is in the changing room so I had to go by myself and not with my partner.
The spa staff were highly trained but lots of money needs to be spent on the spa.
The afternoon tea was delightful in front of an impressive fire!
Eating in the Mirrabelle was a real treat. The food was good. One waiter had lots of wrong information about the food though.
The breakfast in the garden restaurant was great!
I would go back but wouldn't use the spa.

I stayed three nights with my family and overall, it was really good.
Staffs were excellent and the room was comfortable although I found it might be a little difficult to stay during hot summer...But this classic hotel is where I will definitely return for my family holidays.

I came for a little weekend away, and we were very happy with the hotel overall. Our room was fairly cheap, and so the view was correspondingly limited (a gloomy inner yard filled with pigeon feathers). The interior strays into dated chintz territory a little, but it was lovely and clean and the bathroom was clean and modern and relatively spacious.

The spa and gym downstairs are nice to have, although the gym is only quite small. The thing I liked best of all was the outdoor pool, it's a lovely unique feature, and swimming outside with a view of the hotel is fabulous. Even flipflops are thoughtfully available if you forget to bring your own.

The breakfast was of an excellent standard, loads of choice, and nicely laid out around the dining room so you don't end up in an unseemly scrumdown with other guests.

Oh, and the beds! best night's sleep EVER! It was so, so comfortable, right down to the perfect pillow. Would come again, just for the beds.

Faded elegance in all its glory, well worth a stay here to take in a time past but presented with today's amenities.

Met up with a former colleague for a leisurely lunch. Waited in the lounge which has a definite old world charm and elegance. Friendly polite staff who were helpful but did not hassle you. Newspapers were available. Went through to the dining room which was spacious and a pianist was playing though not too loudly so it was not intrusive. The staff again were helpful and did not rush us. We had a 10 minute pause before selecting from the sweet trolley. Our food was delicious and hot. The guinea fowl was served with a sauce which was slightly mustardy - not a combination I would have thought of, but it worked. Certainly go again.

Booked for a one night birthday surprise for my wife and when I mentioned this we were promised an upgraded room. With the children the minimum room size available was a junior suite which we knew were at the back but that wasn't an issue - we weren't going to spend all our time looking out of the window!
On arrival we were very impressed with the parking/check in system. A nice chap in uniform takes your bags inside and parks your car for you while, after checking in, an equally nice chap takes your bags up to your room and shows you around.
The room was ok - not really a suite but a very large room with a large bed at one end and a sitting area with two armchairs and a sofa (which converted into a small double bed) at the other end (and an extra single bed in the corner).
Although the room did look relatively recently decorated it didn't really have any "wow" factor that may be expected in a 5 star hotel and the furniture was slightly old looking (maybe antiques?!)
Other disappointments were no mini-fridge where we had expected one, only two bottle of water and two kinds on each type of tea (for four of us) and only one packet of biscuits!! However, after calling reception all of these things were brought up very quickly including a mini-fridge which are apparently only "on-demand".
The bathroom was lovely though, with a nice bath and a great selection of quality toiletries.
We had considered eating in the hotel but the only available options after 6.00pm were a choice of two rather expensive three course only restaurants. We only really wanted a lighter meal and although these were available in the bar, only until 6.00pm. They really should extend this as it forced us to go out to eat so they lost our custom.
Location is excellent - just across a green from the sea where it is a 10 minute walk to the pier/town.
Breakfast in the morning was excellent - there was the choice of a buffet which was by far the tastiest and best quality of any hotel breakfast buffet I had ever been to (particularly the mushrooms and scrambled egg). There was also the option of ordering other types of eggs (or indeed any other hot item) freshly cooked if required.
We used the leisure facilities and the indoor and outdoor pool were both great - lovely and warm. The changing facilities were very clean although relatively old and apparently some of the gym equipment was old and not working.
My wife also had a spa treatment in the morning (back massage) which she said was very good.
There is a very nice snooker room with two full size tables in a basement room - get the balls/cues from reception.
Overall this is a great old traditional hotel with great service and excellent staff who do everything to help. The public areas downstairs are all very grand and well decorated. It is not cheap but I think worth doing once for the experience, as long as you are not too bothered about the room (or know exactly what you are getting beforehand).

I've wanted to go to the Grand Hotel Eastbourne since its Mirabelle Restaurant was listed in the Good Food Guide - which was a long time ago. The excuse finally came with a wedding anniversary which we celebrated with a night's stay and dinner.
We were delighted with the experience. The food was excellent, our room (upgraded) very comfortable, the ambience and the service appropriate to the High Victorian setting.
The visit was like going back in time - but in a good way.

Lovely food and good service for a family celebration with a group including a wide range of ages from young children up to grandparents in their 80s. This is a lovely place for a celebration meal or a special week-end away.

Excellent service throughout the weekend stay. Staff were always there and always helpful. Food was excellent and the service in the Garden Restaurant was over whelmingly good for the family birthday dinner. Grandchildren were rewarded for their good behaviour at their dinner table. Would recommend and will stay again.

Have eaten at the Grand on 3 occasions, twice before for a business lunch/meeting & this weekend as a guest at our friends wedding.

The service was slick silver service, as to be expected from this hotel with our glasses being refilled quietly & efficiently. The warm chocolate brownie was heavenly (for a serious chocolate lover, it is one of the best I have ever eaten). The only slight minus was that the coffee was not particularly warm & we were not offered a refill.

Overall - very enjoyable

I booked The Grand for a family afternoon tea to celebrate my fathers 60th birthday and we weren't disappointed.

We've dined at the Grand on numerous occasions over the years for special family meals and each and every time the service and food is impeccable.

This being my first ever afternoon tea experience, I wasn't sure what to expect. There were a selection of sandwiches, cakes, pastries, an Eton Mess shot glass and probably the best scones I've ever had.

To compliment this a tea menu is available with 10-15 different varieties of tea to choose from. I had coffee which was excellent, both are regularly topped up without us having to ask.

Our server also presented my father with a special 'birthday brownie' with a candle in it which was very sweet - thank you!

Overall the experience was excellent and one I'd be keen to repeat again - even if it's not a special occasion!

The price of £25 a head for the Grand Tea at first sight seems expensive, however you are paying just as much for your surroundings as well as the food and service. We all actually commented how full we felt afterwards, which I didn't expect.

My niece had the £15 a head junior tea which comprised of a sandwich selection, jelly bowl, chocolate eclair and a big chocolate cookie as well as a seriously good looking chocolate milkshake.

Will definitely be returning in the near future!

There were 16 of us to celebrate my grandparents' 60th wedding anniversary. The organisation before we arrived was done superbly, and everything went smoothly on the evening. My room (20) was very good - nice comfortable bed and a lovely waterfall shower. Great to have Molton Brown toiletries as well.

Breakfast was very filling and tasty. Did not use an spa facilities but my parents used the pool and enjoyed.

Room excellent, great location ,brilliant staff, great meals. Worth having a front facing sea view.

Overall a really lovely hotel with great service and excellent breakfast.
All staff were very helpful and friendly.
Very nice spa with warm indoor and outdoor pools.
Room was OK but just seemed to lack something for a 5 star hotel.
Overall expensive but worth it for the experience if you are not too bothered about the room.

We stayed there for one night and it was a great experience. The spa facilities are very good, you can relax there during the afternoon. There is an amazing outdoor pool which is heated ! So you can swim there early in the morning. We had a deluxe room and the bed was very comfortable. There was a noise coming from the kitchen extractor but they switch it off at night so it was fine. The staff is extremely kind and helpful, Madeleine at the reception is a very helpful lady who recommended us a great restaurant. Great breakfast served in a beautiful dining room ! We highly recommend !

Excellent. Service and food delicious. Staff very friendly.
the lady from Poland/Warsaw extremely efficient (working in dining room) Receptionist (Melanie) excellent. Very knowledgeable, spoke perfect German

Comfortable, clean, well appointed and equipped room. Staff are excellent.Very friendly willing and helpful. Food in the Garden Room Restaurant was varied, well presented and tasty.
Being able to park our car in the hotel car park within 20 yards of the entrance door was a God send.