The Grand Hotel Eastbourne
Latest Reviews
We had a very enjoyable stay at The Grand, very comfortable bed, great shower and spacious room. The only thing that could be improved was the aircon, there wasn't any. There was a fan, but it wasn't great, Lovely room though and beautiful hotel with great staff.
Source: expedia.co.uk
Our second stay this year. We had a sea view suite with a balcony and the weather to go with it. Lovely room. Our first trip to Mirabelle since it has been refurbished and it didn't disappoint! I so love this hotel!
Source: tripadvisor.co.uk
We were unable to book parking so when we arrived we were given a free permit.
When I returned to the car on that Sunday I had a parking ticket. I told the doorman who said " I did tell you that it was only valid until 11am Sunday. Another doorman intervened and said words to the efect of " I heard him tell you"
I found this comment rude and quite outrageous-- more or less accusing me of lying when I had said I did not hear that. The manager responded to my objection to the ticket yet one would think some reimbursement would be due. No help was given. Our case was simply dismissed. 2 star rating for this. That is NOT 5 star treatment. The hotel and other staff were 5 star.
When I returned to the car on that Sunday I had a parking ticket. I told the doorman who said " I did tell you that it was only valid until 11am Sunday. Another doorman intervened and said words to the efect of " I heard him tell you"
I found this comment rude and quite outrageous-- more or less accusing me of lying when I had said I did not hear that. The manager responded to my objection to the ticket yet one would think some reimbursement would be due. No help was given. Our case was simply dismissed. 2 star rating for this. That is NOT 5 star treatment. The hotel and other staff were 5 star.
Source: expedia.co.uk
Very discreet signage on road entrance. Parking space reserved, excellent concierge service provided. Check in was very smooth, very friendly staff. Our room 136 was fine apart from curtains not been able to close fully and no fridge in the room. They stated that they would bring a small fridge up but this didn't materialise. Breakfast was good but continental chose was poor no tomato or cucumber. We did not eat in the hotel as their are some very good restaurants in Eastbourne, Greek, Italian and Indian.
Source: tripadvisor.co.uk
I came here with my daughter for two nights. We were immediately made to feel welcome and thoroughly enjoyed our stay. The staff were very polite and helpful and the young waiters and waitresses were a joy. Nothing was too much trouble.
Source: tripadvisor.co.uk
Had a fantastic mini break away. From start to finish the service was superb. Will definitely come back again. The spa treatment was excellent. And the break was well needed, had a relaxing time. Lives up to its 5* rating
Source: tripadvisor.co.uk
Another glorious stay at the grand, facilities and staff are really good.
If you haven't tried the sea facing suits, you have missed the full experience.
I personally find the beds too soft but that is my preference.
If you haven't tried the sea facing suits, you have missed the full experience.
I personally find the beds too soft but that is my preference.
Source: tripadvisor.co.uk
We having been coming to The Grand for years. We are not old! The majority of staff are like friends now and those young waiters in the dining room need to be cut some slack when a full hotel turns up for breakfast at 9.30pm.
Please don’t change her into a boutique hotel. She is elegant, some rooms are slightly faded, but she is from a time gone by that most of us yearn for. Viva La Grand!
For those who do complain, I suggest they stay at the Britannia Hotel chain’s 4* Cavendish some 500 yards away where our friends stayed because The Grand was full - read their Trip Advisor Reviews - they will soon be running back down the Promenade begging to be let into this beautiful icon.
Please don’t change her into a boutique hotel. She is elegant, some rooms are slightly faded, but she is from a time gone by that most of us yearn for. Viva La Grand!
For those who do complain, I suggest they stay at the Britannia Hotel chain’s 4* Cavendish some 500 yards away where our friends stayed because The Grand was full - read their Trip Advisor Reviews - they will soon be running back down the Promenade begging to be let into this beautiful icon.
Source: tripadvisor.co.uk
Best in Eastbourne service and location. Rooms fine, lounges good, friendly staff. Food so and so room for improvement evening meals. Always surprised how the kitchen can « ruin» main course as the rest is fine.
Source: tripadvisor.co.uk
We have just had a night's stay for my fiancé's birthday, this was our second time here. Again the service was faultless. Check in is 3pm but we arrived at midday and could use the pool facilities, lovely warm outdoor pool, sadly other guests left belongings on sunloungers and were gone at least 2hrs before returning meaning other guests had nowhere to sit. The lifeguard kindly gave us 2 Sun hairs from a store but other guests were on their towels sitting on the floor.
At 3pm we went to get our keys but our room wasn't ready so we were given complimentary drinks & snacks in the bar whilst we waited.
The doorman brought us our keys once ready and we went to our room - large, clean and with a side sea view, it was fabulous.
We had reservations for dinner in The Garden restaurant and went for drinks first in the bar, to be fair it was busy but on our last stay there a barman came & took our drinks order. This time after waiting 10-15mins I went and asked if we could order drinks & was told someone would come to us. After arriving at 7pm we got our drinks at 7.30pm which was a little long to wait.
We went into dinner and whilst the service was fantastic, the food wasn't as good as before. The vegetarian bhaji's tasted lovely but had been overlooked, I had roast chicken and the 3 roast potatoes were very overcooked and on hindsight I should have sent them back.
However breakfast today was outstanding.
All in all, we had a great stay, but the food wasn't as good as before and the actions of some of the guests at the pool made it unfair on other guests wishing to use the loungers.
At 3pm we went to get our keys but our room wasn't ready so we were given complimentary drinks & snacks in the bar whilst we waited.
The doorman brought us our keys once ready and we went to our room - large, clean and with a side sea view, it was fabulous.
We had reservations for dinner in The Garden restaurant and went for drinks first in the bar, to be fair it was busy but on our last stay there a barman came & took our drinks order. This time after waiting 10-15mins I went and asked if we could order drinks & was told someone would come to us. After arriving at 7pm we got our drinks at 7.30pm which was a little long to wait.
We went into dinner and whilst the service was fantastic, the food wasn't as good as before. The vegetarian bhaji's tasted lovely but had been overlooked, I had roast chicken and the 3 roast potatoes were very overcooked and on hindsight I should have sent them back.
However breakfast today was outstanding.
All in all, we had a great stay, but the food wasn't as good as before and the actions of some of the guests at the pool made it unfair on other guests wishing to use the loungers.
Source: tripadvisor.co.uk
had wonderful couple of days at the Grand Hotel, Everything was lovely. we were very well looked after. Location is fantastic. I love hotels like this, old fashioned charm and elegance but very up to date.
Source: tripadvisor.co.uk
The hotel has a great location and it is very elegant with up class customer.
The staff is really nice and the service level is high, everyone is ready to help at any time.
The room was very clean and tidy, no noise and very big.
The staff is really nice and the service level is high, everyone is ready to help at any time.
The room was very clean and tidy, no noise and very big.
Source: tripadvisor.co.uk
My partner and I arrived for a two night weekend stay and were given room #242. We did not realise however that this was situated directly above two large air handling extracts and within close proximity of a prep room for room service, given the hot weather we left the windows open and had to listen to the clatter of cutlery and plates as well as the hum from the air handling extracts. We did not pay for a sea view room but even so we would not have expected to listen to this noise in a 5 star hotel. On reporting this noise to reception we were simply told that we could pay a further fee / night to upgrade our room. We were both left a little frustrated and disappointed at this and instead of a response to staff we will simply not be visiting this hotel again.
Source: tripadvisor.co.uk
From the moment we drove into the car park it was a most enjoyable stay
Staff are smart friendly helpful. The Saturday barbecue was particularly good. Also dinners in the Garden restaurant were excellent.
Staff are smart friendly helpful. The Saturday barbecue was particularly good. Also dinners in the Garden restaurant were excellent.
Source: tripadvisor.co.uk
over sold or mis represented the room I had booked. I called and recconfirmed this.. when I arrive at 1pm room not ready but they confirmed the type and when I returned as instructed at 3pm they have no room for me.
Source: tripadvisor.co.uk
We really enjoyed our stay in superb weather. The staff are excellent and the meals good. We preferred the GardenRestaurant over the 'gourmet ' Mirabelle
Source: expedia.co.uk
We thought by booking a 5star hotel we would receive 5 star standards. Disappointingly this wasn't the case. Arrival was great at Reception by welcoming staff. Our room was so disappointing. It was small and so very, very hot!! The matress was reallt old and lumpy. We had a terrible night's sleep due to no aircon and the bad matress. Breaksfast was lovely but the resaturant was hot and stuffy. The hotel needs a lot of work inside as it's very tired and dated
The staff were all lovely
The staff were all lovely
Source: expedia.co.uk
Illustrious and traditional hotel with impeccable service - attentive but not over fussy. The rooms are spacious and adequate, the bar area was comfortable and relaxing, drinks list extensive. The breakfast was excellent, plenty of choice and delicious. A lovely experience, felt like yesteryear!
Source: expedia.co.uk
We had a lovely stay at The Grand Hotel, staff are amazing, hotel is beautiful. Spa and it’s areas needs refurbishment however treatments were very professional! Good is amazing here! In all it was a lovely stay!
Source: tripadvisor.co.uk
Try to book a room with a king bed. We booked a double room not realising we would get a very soft 4ft 6ins bed. Bed linen was of a good quality but that didn’t make up for the uncomfortable bed and we were glad we only had one night there. We overheard another couple asking for a change of mattress or to be moved to another room because of their bed. Our room was rather tired with scuffed furniture and the bathroom required updating. The public rooms are superb and the staff work very hard and are friendly and efficient. Breakfast was excellent with a good choice. The parking attendants did a great job in finding parking spots and moving cars around.
Source: tripadvisor.co.uk
Step back in time with old school grandeur throughout the hotel. All the staff were beyond helpful and polite, it was such a breath of fresh air. The outdoor pool is perfect for the current heatwave and the location is ideal. I really can't fault this hotel it was fabulous!
Source: tripadvisor.co.uk
I visited the Grand Hotel Spa today with 10 family members ranging from 23yrs to 80yrs. We had the mini pamper package which included a treatment and use of the spa. we were given the use of a large room with comfy armchairs. Tea and coffee a light lunch as use of the spa. Everyone thoroughly enjoyed their treatments which included express back massage, indian head massage, and Turkish salt scrub. The staff were brilliant, and went out of their way to make the day really special for us. Everyone was very friendly and helpful.. I would definitely recommend it and would visit again.
Source: tripadvisor.co.uk
A Saturday night anniversary meal at The Grand was not “as grand” as remembered. We were disappointed that having a pre dinner drink in the bar we had to go up to the bar to order, had to ask for menus then 10 minutes after our table booking walked through to the restuarant carrying our drinks to be left standing at the dining room entrance whilst staff chatted.
Our meal was lovely however the sommelier was very quick to top up our already filled glasses to empty the bottle.
Drinks in the lounge after dinner were nice however we noted no petit fours - all changed from our last experience 2 years ago. The attention to detail was lacking as was the personal touch that previously is what set this hotel above the rest.
Our meal was lovely however the sommelier was very quick to top up our already filled glasses to empty the bottle.
Drinks in the lounge after dinner were nice however we noted no petit fours - all changed from our last experience 2 years ago. The attention to detail was lacking as was the personal touch that previously is what set this hotel above the rest.
Source: tripadvisor.co.uk
From the time you arrive at front door and met by concierge the staff at the hotel are amazing. We had our wedding here 3 years ago and always look forward to returning. Guests at the wedding still comment on the arrangements and service we all received.
We on any anniversary make a point of booking two days at this wonderful hotel
Thanks to all the staff from Jonathan Webly Sarah Clifford-Smith, Jason Hill etc down to the chamber maids you all do a great job
thanks so much
P & K
We on any anniversary make a point of booking two days at this wonderful hotel
Thanks to all the staff from Jonathan Webly Sarah Clifford-Smith, Jason Hill etc down to the chamber maids you all do a great job
thanks so much
P & K
Source: tripadvisor.co.uk
Good food and accommodation. As part of the Chris Pollard group we had a n excellent dinner on our first night delicious meal and well selected wines.The most polite and helpful staff in all areas and nothing seemed to be too much trouble. The public spaces were attractive and comfortable. Hope I can return!
Source: tripadvisor.co.uk
