One Answer Insurance

4.6/5 based on 128 reviews
Latest Reviews
Fantastic customer service on phone and in office. Have been with one answer from day one. Highly recommend.
I just want to say a big thank you to Rebecca for helping me every way, she’s given me time to think when I cried, she’s has been really understanding with me even though I was really angry with all the mess that happend with my insurance.. she’s taken on the my problems and made it hers which is very hard to get in insurance company’s, she also has managed to help me with the payments.. most of my calls was with Rebecca and I will rate not 5* but 10*! She has been good with everything and I thank Rebecca for being there and solving and helping me every step! Love Tahera.
I was very very impressed by the phenomenal customer service from Mark Cozen's, his ways of selling you things is incredible, not only did he get me the best quote out there! He made me feel proud taking out the policy, very kind chap, highly recommended to everybody, no stutter in any of his speech very confident 10/10 for the lad.
Great company to deal with found me cheap car insurance same day.. 100% would recommend to people 5 star
Dealt with both Martin and Aaron at OneAnswer and both were more than helpful !! Could not have asked for them to get me a better deal on my car insurance. Both Martin and Aaron were always honest about the situation and quotes, always quick to get back to me and made me feel like they truly wanted to get me the best deal. Thank you very much to both for delivering exactly what you promised !
Have motorbike insurance I have been recommended by a fair few people to get a quote and 1 Answer did not disappoint. Friendly service everything explained and best of all local. Happy customer been with them a couple years now more policies to follow :)
I found this company really helpful to work with especially the assistance of Ashley wright with an awkward case always showed willing to help and get me insured.wayne Mabey
Ashley Wright was very helpful and efficient and was determined to get me the best insurance price built a great relationship was a wonderful experience
Hello, I am a customer of OneAnswer insurance and my review is for this company and their working partner CloseBrothers finance. I have been with this company just under 6 months, as a new driver I spent ages shopping for affordable quotes and was failing miserably. I want to shout out to Thomas Guy who emailed me and bless him kept in touch with me and helped me as much as he possibly could on getting the best deal on my new car. I don't know how he did it but he done an amazing job and made me feel at ease with my new insurance policy. He was never pushy and he understood my financial circumstances. After I very happily started my policy one answer have always been there if I have needed them. Recently I came in to a serious financial struggle and a gentleman named Adam Blake at CloseBrothers finance was very very understanding and made arrangements with my late payment so that I comfortably had time to sort myself out and get my premium paid when I could taking away late chargers and the fear of having my insurance cancelled and obviously in the process of making my first years no claims this is something I really didn't want and could not afford another insurance deposit. I can't put into words enough how fantastic and supportive one answer and close brothers have been, also a shout out to Reece (one answer) & Chris (Close brothers) the customer service has been nothing less than brilliant for me even when financially I've feared the worst and apologized to the hilt (which they also tell me not to apologize for) I'll be honest if I am able to stay with this company for the rest of my driving days then so be it... They are 1,00,000,000% outstanding & satisfactory. This is not a false review to big up the company I am a genuine happy customer these guys put you first not your money.
Very friendly and polite Service, Had an accident and they way this guy deals with all the matter was exceptional thank you Reece,
Awesome service. I took out a motor insurance policy through 1Answer and the service I received was flawless. Chris, who processed my enquiry was super responsive and on the money. Would recommend them.
There have been a few problems with our insurance, we have spoken to so many of your colleagues but they always say it's sorted. We are not happy the way our policy has been dealt with because there is always a surprise email or letter. One of your colleagues, Delaine, has been double checking on the policy to get things right and he has assured me everything is completely sorted and he will let his team know. He was calm and had a friendly manner. It was nice to speak to someone who knew what they were doing. THANKYOU
Always helping with what the customers needs helpeith with just taking long on the phone calls get put on hold for very long time other then that it's very good
chris was very helpfull he done every thing he said he would. good to do business with and easy going thankyou
I found Adam who set up my car insurance very helpful and all aspects was dealt with first class. I would recommend Oneanswer to any one.
I have recently taken out car insurance for me and my partner (who had a fault claim) who could not be quoted with my previous insurer. Steven in the Sales team was informative and got us a great rate!!! Thanks 1Answer
I have used One answer for over 2 years for my Public Liability Insurance, and recently went to them for my Employers Liability Insurance. They offer a prompt efficient service and are very competitively priced. Why go online when you can experience great customer locally for a great price? Highly recommend
Great service and Christopher Sapsford really helped with all the issues I was concerned about. Highly recommended
I called One Answer today and a young chap called Delaine dealt with my query. He was very helpful and assisted me with many different questions. I know I can be a bit of a handful on the phone, but Delaine explained everything in thorough detail and best of all he gave me the most competitive quote yet!
Not professional just delays,after had one insurance after first year I can't get my no claim bonus so that affects my insurance, this happens after they try to tell me by phone that I have a claim and was a win for customer so lies,lies lies
i thought i would never get car insurance again with my convictions i was getting proper stressed out phoning different places and searching on the interweb on reflection i should of just got straight onto 1answer Adam Buchanan was truly friendly and thoroughly professional in his attitude towards my convictions and took the time to search for the best quote he could get. i will not get my car insurance from anywhere else, Adam will be my first port of call. i cant say enough good things highly recommended you give them a call
A very dynamic, friendly call centre staff who not only gave me excellent customer service but were the lowest quote for a newbie private hire driver.
One Answer have been looking after my insurance for over a year. Their advice and customer service have been truly first class. Can highly recommend One Answer for your commercial insurance requirements.
I was able to renew my first of 3 policies I hold with One Answer Insurance today, service was as always excellent. Stuart talked me through specifics of the policy and made it a very straight forward process.
I met the chaps from One Answer at the #AskTheExpert event and although I did not need commercial insurance, they were very professional and organised a call back from their personal insurance team who were friendly and informative. They know their stuff and offered me some friendly industry advice so thanks One Answer!
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Were you affected by the liquidation of Alpha Insurance in 2018?
27/03/2019

Were you affected by the demise of Alpha Insurance on the 8th May 2018? One Answer Insurance explain what now... Read article
Accreditations
Best Business Winner 2014
Best Business Winner 2014
thebestof Awards
Business of the Year (In Category) 2018
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