One Answer Insurance

4.6/5 based on 116 reviews
Latest Reviews
I spoke with a very, very helpful young lady today. She could sense I was a little distressed with a time limit on my buying a new car. She calmly reassured me, explained all the relevant information in a easy way, listened to all my questions and answered all my enquiries with the upmost professionalism. I walked away with great insurance cover, all the details I needed and peace of mind. A ++++ Very professional staff, highly recommend.

Reply from One Answer Insurance:
Good Morning Ryan, Thank you for taking the time to leave us a 5* review. We are extremely pleased to hear that you have been provided with great customer service and that you are happy with the insurance provided! Kind regards, One Answer Insurnace
Long call waiting times over 20 mins on several attemps had to chase them for my proof of no claims once you leave the don't care

Reply from One Answer Insurance:
Good Morning James, We are sorry to hear that you experienced a long wait. Please email us at customerservices.co.uk who will be happy to help. Kind regards, One Answer Insurance
Taken out a insurance policy with Ryan mansell I had rang up on many occasions with silly questions, re quotes on different vehicles/regs and it never phased him he was really helpful and every time got me a better and better price! Company has been a pleasure to deal with and has helped me get back on road! Much appreciated would highly recommend to banned drivers

Reply from One Answer Insurance:
Good Morning Reece, Thank you for taking the time to leave us a 5* review. We are extremely pleased to hear that you have been provided with great customer service and that you would recommend us! Kind regards, One Answer Insurance
This company is a rip off! I renewed my insurance with them this year and cancelled it after just after a month and they charged me nearly £300.00 in cancellation fees which weren't notified at the start. Disgusting, avoid if you dont want to be ripped off!

Reply from One Answer Insurance:
Good Morning, we apologise that the service received from One Answer has not met your expectations on this occasion as we do disclose all fees chargeable at inception. We would really like the opportunity to look into this for you, therefore please contact our customer relations team at customerrelations@1answer.co.uk and we will contact you to discuss the matter further. Kind regards, One Answer Insurance.
One answer workers already lied to me more less 3 times, it cost me money, time and my mental well being. - 10 stars.

Reply from One Answer Insurance:
Good Morning, We apologise that the service received from One Answer has not met expectations on this occasion. We would really like the opportunity to look into this for you, however we are unable to locate your policy with the information provided, therefore please contact our customer relations team at customerrelations@1answer.co.uk and we will contact you to discuss the matter further. Many Thanks, One Answer
Fantastic customer service from Christina Rushworth she made it a easy change of vehicle Thank you

Reply from One Answer Insurance:
Good Morning Joanne, Thank you for taking the time to leave us a review. We are extremely pleased to hear that you have been provided with great customer service. Kind regards, One Answer Insurance
I dealt with Charlotte Curwood to renew my car insurance. She was excellent. Very prompt in answering my questions and getting back to me. Highly recommend. Thanks Charlotte

Reply from One Answer Insurance:
Good Morning Lisa, Thank you for taking the time to leave us a 5* review. We are extremely pleased to hear that you have been provided with great customer service and would recommend us! Kind regards, One Answer Insurance
competitiv
Really pleased with the price and service I recieved with my Car Insurance. Spoke with a lovely guy named Joel he was so helpful and couldn’t do enough. Would reccomend One Answer Insurance.
Great service and help
Great when asking for money but delivering a service is another issue. Our concern was not handled properly. You should really review the calls of your agents so that you would know how bad they treat your clients.

Reply from David Ruddle:
Thank you for your feedback, we believe you are in contact with the management team at One Answer Insurance who are investigating this.
Customer service is a disgrace, I have tried contacting for 2 weeks now and been left on hold for over 40 mins and then cut off each time, no response on web chat either.. would never recommend to anyone

Reply from David Ruddle:
Thank you for your feedback, we have contacted you by email to see if we can help resolve this.
I was treated with beyond excellent customer service from Ben Gasson. He was very understanding and patient with me. He went beyond what I thought I would done to help me with my predicament and has helped me to come to a peaceful and stress free solution. I am very thankful for his service and for the training the business has given him to be such a great employee.
Very good company and a good price for my taxi insurance I had a few problems but I found Daniella McPherson a great help very professional thank you for your help.
I am amazed at the skill and efficiency of Daniella McPherson of customer service department the way she handled the call and case which apparently seemed complicated to me but she lifted the heavy weight out of my shoulder and made the final part of the process easy. She's a gem!
A really helpful chap called Dave helped sort out a complicated home insurance for my late parents house - made a terrific saving on another quote I had been given by another company - thank you One Answer!!
So friendly they take the stress out of a very stressful time.
Extremely happy with the service provided by the lovely Rebecca. She gave me the information needed and helped me to get my certificate in no time when I was expecting it to take longer. Really happy, would recommend again!
Thank you once again for a great deal on my car insurance, when the renewal came through it was a little higher than last year and having had an expensive service I thought it best to check if I was getting the best price. Logging on to a comparison website I filled in a form with lots of questions and selected options as close to the policy I had. When the results came back showing the cheapest on offer was nearly £100 more I new I was in safe hands with One Answer so took up the renewal. Talked with Suzie W who was very helpful and made the process painless! Speak again in a month or two when my home contents is due for renewal 
great help from daniella to help me restate my policy after having difficulty to get all my document ready many thanks to her and the tame how help on saving me money and time
One Answer have every competitive prices. Their customer service is excellent, and another major reason I have stayed with them through the years. Emails always get answered promptly, questions are always answered fully so you don't worry, and I particularly want to recommend Joseph Odubade. He has been exceptionally helpful. Highly recommend.
Took out insurance yesterday after great customer service from Drew. He was very efficient and always called when he said he would. He knew the the answers to my questions. Got a great deal that saved me hundreds and also a payment plan that suited me. I liked Drew’s friendly approach, without being over familiar like some companies where I’ve been called love and dear on the first call!! Very happy.
Very poor service. I renew my policy with them still not receive my cover note it's been three day when I phone they said we are sent it to your email now this 3rd day I haven't receive anything from them my old policy is finishing tonight so I'm not sure I'm insured or not without cover note I can't take risk to drive my car. Because of them I have to miss my work tomorrow I'm really disappointed
Daniella McPherson was so helpful. Will definitely only be going to her for my inquiries.
Great service ! I am really please about the service received from Danni McPherson.
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Were you affected by the liquidation of Alpha Insurance in 2018?
27/03/2019

Were you affected by the demise of Alpha Insurance on the 8th May 2018? One Answer Insurance explain what now... Read article
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