Great when asking for money but delivering a service is another issue. Our concern was not handled properly. You should really review the calls of your agents so that you would know how bad they treat your clients.
Reply from David Ruddle: Thank you for your feedback, we believe you are in contact with the management team at One Answer Insurance who are investigating this.
In October 2018, John W said:
Customer service is a disgrace, I have tried contacting for 2 weeks now and been left on hold for over 40 mins and then cut off each time, no response on web chat either.. would never recommend to anyone
Reply from David Ruddle: Thank you for your feedback, we have contacted you by email to see if we can help resolve this.
In February 2018, Fontana B said:
I was treated with beyond excellent customer service from Ben Gasson. He was very understanding and patient with me. He went beyond what I thought I would done to help me with my predicament and has helped me to come to a peaceful and stress free solution. I am very thankful for his service and for the training the business has given him to be such a great employee.
In February 2018, Azhar A said:
Very good company and a good price for my taxi insurance I had a few problems but I found Daniella McPherson a great help very professional thank you for your help.
In February 2018, Maqsood H said:
I am amazed at the skill and efficiency of Daniella McPherson of customer service department the way she handled the call and case which apparently seemed complicated to me but she lifted the heavy weight out of my shoulder and made the final part of the process easy. She's a gem!
In January 2018, JT said:
A really helpful chap called Dave helped sort out a complicated home insurance for my late parents house - made a terrific saving on another quote I had been given by another company - thank you One Answer!!
In January 2018, Rebecca S said:
So friendly they take the stress out of a very stressful time.
In January 2018, Jane B said:
Extremely happy with the service provided by the lovely Rebecca. She gave me the information needed and helped me to get my certificate in no time when I was expecting it to take longer. Really happy, would recommend again!
In January 2018, David R said:
Thank you once again for a great deal on my car insurance, when the renewal came through it was a little higher than last year and having had an expensive service I thought it best to check if I was getting the best price. Logging on to a comparison website I filled in a form with lots of questions and selected options as close to the policy I had. When the results came back showing the cheapest on offer was nearly £100 more I new I was in safe hands with One Answer so took up the renewal. Talked with Suzie W who was very helpful and made the process painless! Speak again in a month or two when my home contents is due for renewal
In January 2018, Messaoud K said:
great help from daniella to help me restate my policy after having difficulty to get all my document ready many thanks to her and the tame how help on saving me money and time
In January 2018, Fiona S said:
One Answer have every competitive prices. Their customer service is excellent, and another major reason I have stayed with them through the years. Emails always get answered promptly, questions are always answered fully so you don't worry, and I particularly want to recommend Joseph Odubade. He has been exceptionally helpful. Highly recommend.
In December 2017, Sarah W said:
Took out insurance yesterday after great customer service from Drew. He was very efficient and always called when he said he would. He knew the the answers to my questions. Got a great deal that saved me hundreds and also a payment plan that suited me. I liked Drew’s friendly approach, without being over familiar like some companies where I’ve been called love and dear on the first call!! Very happy.
In December 2017, Abu R said:
Very poor service. I renew my policy with them still not receive my cover note it's been three day when I phone they said we are sent it to your email now this 3rd day I haven't receive anything from them my old policy is finishing tonight so I'm not sure I'm insured or not without cover note I can't take risk to drive my car. Because of them I have to miss my work tomorrow I'm really disappointed
In November 2017, Joyce G said:
Daniella McPherson was so helpful. Will definitely only be going to her for my inquiries.
In November 2017, Rafi S said:
Great service ! I am really please about the service received from Danni McPherson.
In November 2017, Leon B said:
My service today from the young lady was 10/10. Very good customer service.
In November 2017, Paul B said:
Dealt with Ryan Allen, came across as a top notch individual. Insuring my private hire vehicle through them as they also provided the most competitive quote .. fully comp for less than others had quoted for TPF&T.
In November 2017, Sakayat H said:
I had excellent customer service from daniella. She was very helpful and got back to me when she said she would. We need more people like that at one answer. I hope she gets rewarded from this comment.
In November 2017, rankine m said:
Just had an historic breakdown cover query and needed information re: cove, as the breakdown company closed and cover was transferred to another company at which time i had cause to call out breakdown recovery. This must have been during that period. I used chat and Shola Smith sorted this and sent the relevant documents within 15 mins. So prompt a, helpful & efficient
In November 2017, Daniel W said:
review for Daniella mcpherson, decent girl helpped me a lot in a very short amount of time couldn't fault her which is a lot seeing as went through a painstaking 6 months going between different people in the buisness only her and one other person from the broker which was a good proactive employee with human emotions .
Thank you very much for all ur help .