Lightning Fibre
Latest Reviews
Very helpful and polite staff. Although there were some initial problems, pre installation, these were dealt with efficiently, and we were kept in informed at all times. The installation was done very professionally, and the team were very courteous, and considerate.
This has been the best customer experience we have had from a company in many years,
This has been the best customer experience we have had from a company in many years,
Source: trustpilot.com
Customer service was very professional. Team were very punctual.
Source: trustpilot.com
Great service! Highly recommended!
Source: trustpilot.com
Very happy with my Lightning Fibre service. From the friendly chat with sales to the helpful fitter. Switched over from BT seamlessly without me having to do anything. Cheaper than my previous service and much faster
Source: trustpilot.com
a efficient LOCAL firm job done on the day no fuss.
Source: trustpilot.com
Update: 11/3/25
Some initial lack of communication and a couple of issues on installation, but Lightning Fibre were swift to assist promptly as soon as they were aware. All seems good now.
Some initial lack of communication and a couple of issues on installation, but Lightning Fibre were swift to assist promptly as soon as they were aware. All seems good now.
Source: trustpilot.com
Really swift response to initial enquiry. Follow up calls so helpful. Lovely engineers who answered all questions.
Brilliant
Brilliant
Source: trustpilot.com
I was out of the country when arranging to install my router and gave them another phone number to organise with, they where completley compliant and nothing but helpfull
The internet speed im also getting now is nothing like I've ever seen!
The internet speed im also getting now is nothing like I've ever seen!
Source: trustpilot.com
Great experience from initial contact to installation. Good communication throughout and never felt pressured.
The installation was quick. The two engineers Dom and Ricky were friendly, professional and explained every step.
Would highly recommend switching to Lightning Fibre for faster speeds, reliable connection, value for money as well as a potential for a better local economy and a positive customer experience.
The installation was quick. The two engineers Dom and Ricky were friendly, professional and explained every step.
Would highly recommend switching to Lightning Fibre for faster speeds, reliable connection, value for money as well as a potential for a better local economy and a positive customer experience.
Source: trustpilot.com
The installation was quick and the guys that came were extremely helpful and efficient. In fact they are a credit to your company. Service is excellent and no problems experienced. Would not hesitate to recommend to family and friends.
Source: trustpilot.com
Friendly helpful good prices
Source: trustpilot.com
Hi it’s just not enough info but in the end everything went well cheers
Source: trustpilot.com
Your company did a great job... Everything was done professionally, quickly and carefully, with respect for the client and a desire to help him. Thank you and now I will advise all my friends and acquaintances to switch to your service.
Source: trustpilot.com
The pair of installers were really polite and knowledgeable and answered a few questions that I had and were tidy and competent
Source: trustpilot.com
The speed with which Lightning reacts to problems or queries is stunning. In an age where faceless mega-businesses take your money and ignore everything else, Lightning is a breath of fresh air. I have had - at last count - six ISP's over the years, and never one anywhere as near this good. And no, I'm not exaggerrating.
Source: trustpilot.com
Took over 2 months to get to get connected and no communication unless you call them for updates installation was good
Source: trustpilot.com
good communications throughout. pleased with service
Source: trustpilot.com
The Lightning Fibre installation was executed without any glitches or drama. The two engineers were friendly, and professional. The whole process took around 2 hours to get connected. Fantastic! Very happy.
Source: trustpilot.com
I am very pleased with my experience with Lightning Fibre. From the installation to the performance of the internet itself, everything has been excellent.
The installation process exceeded my expectations. The staff arrived earlier than planned, which worked out perfectly as I needed the internet set up as soon as possible that day. I got the impression that if I had said I couldn’t do an earlier time, they would have stuck to the original schedule, showing both flexibility and professionalism.
The two engineers who installed the internet were absolutely fantastic. They were not only efficient and professional but also incredibly friendly and fun to be around. I never felt uncomfortable having them in my home—in fact, we had some lighthearted conversations and jokes, which made the whole experience even better.
Since the installation, it has now been nearly five days, and I have had zero issues with the internet. The connection has been reliable and fast, exactly what I was hoping for.
Overall, I am very happy with Lightning Fibre’s service and would highly recommend them to anyone looking for a smooth and professional internet installation experience.
The installation process exceeded my expectations. The staff arrived earlier than planned, which worked out perfectly as I needed the internet set up as soon as possible that day. I got the impression that if I had said I couldn’t do an earlier time, they would have stuck to the original schedule, showing both flexibility and professionalism.
The two engineers who installed the internet were absolutely fantastic. They were not only efficient and professional but also incredibly friendly and fun to be around. I never felt uncomfortable having them in my home—in fact, we had some lighthearted conversations and jokes, which made the whole experience even better.
Since the installation, it has now been nearly five days, and I have had zero issues with the internet. The connection has been reliable and fast, exactly what I was hoping for.
Overall, I am very happy with Lightning Fibre’s service and would highly recommend them to anyone looking for a smooth and professional internet installation experience.
Source: trustpilot.com
Installation was good, but getting the installation to take place was terrible, I was moving house and an existing customer looking to have broadband the day I moved in. I was in communication with Lightning Fibre from November and confirmed the details first week in January and you could not get my broadband up and running until 19 February, I raised a complaint but still got nowhere slowly, not good enough.
Source: trustpilot.com
I’m very impressed with Lightning Fibre. We had it installed last summer and it has been absolutely brilliant, providing the advertised speeds. It’s made a massive difference to me working from home and for all our broadband needs. Despite there being an outage issue last week with us losing internet for over 24 hours (some people much longer) due to a third party contractor accidentally cutting cables, not Lightning Fibre’s fault at all, Lightning Fibre were straight on the case fixing what turned out to be a horrible mess of cut cables, they kept customers informed of the problems with ETA updates for being back online regularly, both by email, phone and social media, and provided a free month of internet to those affected for over 24 hours. I’m impressed with both the staff’s courteous attitudes and calm when under pressure to get a problem resolved. Their road teams leave the pavements and verges nicely put right and, unlike some other contractors don’t leave a huge, horrible mess behind. They deserve every one of their 5 stars. Thank you.
Source: trustpilot.com
Customer service was excellent. I felt supported in my choices and the information was clear and helpful.
The engineer that visited talked through all the steps he was taking and made sure I was happy with everything before he left
The engineer that visited talked through all the steps he was taking and made sure I was happy with everything before he left
Source: trustpilot.com
Very good service! Great speeds and a stable connection. engineers where friendly and helpful.
Source: trustpilot.com
The engineers were polite and explained everything clearly so far the internet has been great no dropouts.Hopefully it will stay this way
Source: trustpilot.com
Brilliant installation team, explained everything in terms we could understand, very neat and tidy job and treated our home with respect. Have had to contact the office staff for information a couple of times and had the answers to my queries sorted out in an expert and friendly manner. In short, very glad to have joined the Lightning Fibre experience.
Source: trustpilot.com
