Lightning Fibre
Latest Reviews
Workers arrived on time.
Everything was explained and carried out on the time quoted.
Speeds as quoted.
Everything was explained and carried out on the time quoted.
Speeds as quoted.
Source: trustpilot.com
Everything about our recent house move with Lightning Fibre was a breeze. From booking the move, through to installation LF were spot on. On the day the two Engineers who came out to complete the work arrived on time, they were polite and informative, and they took their boots off when entering the property without being asked!
If only all service companies were like LF.
If only all service companies were like LF.
Source: trustpilot.com
Turned up at the arranged time to install modem, polite and explained things. Internet seems fast ,so far very satisfied
Source: trustpilot.com
Good support and swift response with good guidance
Source: trustpilot.com
Everything was great. One improvement that could be made is to prevent your colleagues from using jargon that means something to you but is confusing for customers
Source: trustpilot.com
Couldn't believe how quick and easy it was to switch to LF when I reached the end of my current deal. Didn't even have to contact my outgoing supplier - they did everything for me. Very efficient and very personal from the person I spoke to on the phone and the two chaps who did the work onsite. So pleased with my new service.
Source: trustpilot.com
On time and easy, quick fix.
Source: trustpilot.com
Great staff , good service , went above and beyond
Source: trustpilot.com
On time (actually early). Competent job although there was some minor dust left from the drilling. Took their boots off at the door (wet and muddy outside). Good job.
Source: trustpilot.com
Excellent service throughout the process from the sales staff and support team. Special mention to Chelsea and Rob who installed the new broadband on the day, who were very professional and polite. Would have no reservations in recommending Lightning Fibre.
Source: trustpilot.com
Professional and helpful call person, quick and clean installation, and service is working as advertised. Great company.
Source: trustpilot.com
Quick and easy process to set up. Our Internet did stop working after 4 days. I called for help but needed to call from home due to being at work. When I phoned back, as soon as I gave my address they had already looked into it and had made a request for an engineer to visit. Engineer came 2 days later and fixed the problem with no issues. Customer service is fantastic and the Internet speed is brilliant! Very happy so far.
Source: trustpilot.com
Fast and helpful conversation
Source: trustpilot.com
Easy to book installation. The communication from Lightning throughout was excellent. The engineer was thorough and thoughtful. Excellent Internet speed and stability
Source: trustpilot.com
Very good service on change over day with helpful and knowledgeable installers
Source: trustpilot.com
Great experience from initial contact to installation within ten days.Good initial telephone support when enquiring. Super efficient and pleasant installation by Dom & Ricky.So helpful and obliging.Plus a great price contract.
Source: trustpilot.com
Had our Lightning Fibre installed today by Jack and Matt who did a super job. They took every care in our home and kept us informed how things were going, they are a great team. At the end everything was explained. I did have a slight problem logging in, but this was entirely my fault and a quick call to the office got me some some helpful advice and was soon logged in.
Source: trustpilot.com
Efficient installation team, did not take very long to complete. Asked where we would prefer for the box and was able to accommodate. Left clean and tidy and went through all we needed to know.
Overall a very efficient service and the speed is great too.
Overall a very efficient service and the speed is great too.
Source: trustpilot.com
Rob and Jess were really quick, informative and friendly when they installed my Lightning Fibre box. I have moved from BT as the costs were so high and I fortunately came to the end of my contract and the process with Lightning Fibre so far has been really good. They explained the best place for the box and how they will run the cable up the drive so it is well hidden, I thought it would take them the whole day to install but they were so quick!
Source: trustpilot.com
No fuss no nonsense. Installed on time and all worked straight out the box. Staff were polite and helpful and I saved a bunch of mo ey as well. Great!
Source: trustpilot.com
Great service, the engineers were very informative, friendly and we're very tidy in their work.
I had to put in a query as we were waiting sometime for the installation date and the office were very quick to provide me a response and kept us updated via the support page on our log in.
I had to put in a query as we were waiting sometime for the installation date and the office were very quick to provide me a response and kept us updated via the support page on our log in.
Source: trustpilot.com
Very polite and helpful good communication throughout
Source: trustpilot.com
VERY POLITE YOUNG MAN
Source: trustpilot.com
Let down by poor service from the sales team with lack of up to date information on area availability but great service from Jenni in the customer service team to resolve the issues. The installation team arrived on schedule and despite a few installation issues they were able to overcome them and complete the work to a high standard. All in all I would be happy to recommend your service. Thank you.
Source: trustpilot.com
Couldn’t have been easier. The 2 employees who came were very efficient and tidy.. and the company arranged everything from start to finish. We have had no problems with the broadband
Source: trustpilot.com
