Lightning Fibre
Latest Reviews
There was initially some delay caused by external problems. Lightening Fibre kept my informed of what was happening. Installation was quick and easy carried out by two personable technicians Fred and George.
Source: trustpilot.com
Installment completed by Dom and Ricky, whom were efficient, polite and tidy. Great service and great speeds as always. Keep up the good work.
Source: trustpilot.com
From start to finish great customer service, the engineers who fitted it were brilliant, if I could give them 20 out of 10 I would, cleaned up after themselves ( even hoovering ) explained everything before they left , good aftercare service too
Source: trustpilot.com
Excellent team completed the job. The only downside is the cables wasn't put into a conduit for protection. It was only dug into the mud. Hopefully it is deep enough and will stay protected.
Source: trustpilot.com
Got us setup very quickly, all communication is so friendly and helpful, both on the phone and in person. The people who set our connection up made sure everything was working and we new how to use it, completely stress free and got a call a few days later to check everything was fine and we were happy.
This was the complete opposite of every other experience with internet providers, no hassle no stress and felt like they care about their customers and want us to have a positive experience at every stage. Would never use anyone else, highly recommend.
This was the complete opposite of every other experience with internet providers, no hassle no stress and felt like they care about their customers and want us to have a positive experience at every stage. Would never use anyone else, highly recommend.
Source: trustpilot.com
There was no pressure selling which was a bonus and a refreshing change. The work was carried out on time and the team were polite and helpful. Follow-up was good with quick responses to any queries.
My only complaint is that there seemed to be confusion over the transfer of our landline. We were told that it would be active in ten days but were then asked to provide a bill so that the transfer could be completed.
My only complaint is that there seemed to be confusion over the transfer of our landline. We were told that it would be active in ten days but were then asked to provide a bill so that the transfer could be completed.
Source: trustpilot.com
Very quick installation & literally no hidden costs & bolt ons. Brilliant decision 👍
Source: trustpilot.com
The whole experience was very smooth and efficient from order to install.
Easy ordering process, engineer on time, really quick, tidy respectful of property.
Speeds of the connection are superb and extremely stable.
100% recommend
Easy ordering process, engineer on time, really quick, tidy respectful of property.
Speeds of the connection are superb and extremely stable.
100% recommend
Source: trustpilot.com
All good when installing,and very helpful with enquiries after when asked a question
Source: trustpilot.com
I'm very pleased with all aspects of joining Lightning Fibre. Frederick and George were very efficient and did excellent work connecting the cable.
Source: trustpilot.com
Friendly and polite staff. Cleaned up after themselves.
Source: trustpilot.com
Finally, a non shady company that doesn't lie about the download/upload speeds you're going to get, my package is 500mb and I literally get 500mb without fail, not "up-to" only getting 100-300.
And actually doesn't cost a complete fortune. If they stick to it then lighting fibre could be the best local ISP around. And the engineers who installed everything had a few minor hiccups that wasn't their fault but didn't complain and sorted everything on the day.
And actually doesn't cost a complete fortune. If they stick to it then lighting fibre could be the best local ISP around. And the engineers who installed everything had a few minor hiccups that wasn't their fault but didn't complain and sorted everything on the day.
Source: trustpilot.com
On time work done cleanly by very jolly polite young lady
Source: trustpilot.com
Really good customer care all working well pleasant technician installed my rooter.
Source: trustpilot.com
Brilliant service
Source: trustpilot.com
After registering my interest I was called back quickly and although I wasn't able to respond to the call back, they did email and check up to see if I was interested still. Price was good, service so far has been great and the fibre is consistant. The install was carried out by 2 people who actually seemed to like what they did and were good at it. Helpful, tidy and polite, which is just what you need when working inside peoples houses. I know about that being a builder myself.
Source: trustpilot.com
Communication and helpful information and staff
Source: trustpilot.com
The Lightning Fibre team have been excellent from start to finish and through to installation,very professional work done.
Source: trustpilot.com
It just works
I can offer no higher praise. No fuss, no grief, no need for call-out. It does what was contracted.
I can offer no higher praise. No fuss, no grief, no need for call-out. It does what was contracted.
Source: trustpilot.com
Although there was an initial problem, a delay and some confusion, otherwise superb and compared to their competitors, excellent. Recommended to a family member who also said the customer experience, service and product is the best.
Source: trustpilot.com
Just changed to Lightning Fibre from BT.
Half the price, plus great support and service!
Half the price, plus great support and service!
Source: trustpilot.com
Fast Internet access..amazing
Source: trustpilot.com
Installation from original engagement only took three working days. Absolutely fantastic considering Sky, Vodaphone, OpenReach and City Fibre had all failed to deliver over a cumulative seven week period. So far the service including availability and speed has been excellent.
Source: trustpilot.com
Moved house and stuck with lighting fibre.
Had such a good service last time and excellent speeds .
Pleased to say Luke attended today and was extremely impressed with him .
All seems as good as before as expected.
Thank you 10/10
Had such a good service last time and excellent speeds .
Pleased to say Luke attended today and was extremely impressed with him .
All seems as good as before as expected.
Thank you 10/10
Source: trustpilot.com
Fantastic service from the sign up to installation.
Never felt pressured, just advised and informed throughout. The teams in the office (sales and customer care) were always happy, polite, friendly and helpful.
Sami especially (apologies if i have not spelled your name correctly) took me through the options offers and advised a recommendation.
Special mention to George and Fred who installed and connected us. Prompt, fast (not rushed), polite and efficient install. Took the time to explain and organise everything. Ensured I was fully happy and understood everything before they left. Made sure to let me know to call if there was any issues however small and they would resolve right away.
Even better to be supported by a local business. Would not hesitate to recommend
Never felt pressured, just advised and informed throughout. The teams in the office (sales and customer care) were always happy, polite, friendly and helpful.
Sami especially (apologies if i have not spelled your name correctly) took me through the options offers and advised a recommendation.
Special mention to George and Fred who installed and connected us. Prompt, fast (not rushed), polite and efficient install. Took the time to explain and organise everything. Ensured I was fully happy and understood everything before they left. Made sure to let me know to call if there was any issues however small and they would resolve right away.
Even better to be supported by a local business. Would not hesitate to recommend
Source: trustpilot.com
