Lightning Fibre
Latest Reviews
Im really happy how the team responded to my urgent home internet needs. Kudos to the lightning fibre team!
Source: trustpilot.com
Simple sign up friendly engineers and helpful customer service
Source: trustpilot.com
Very helpful and accommodating engineers who installed my router. Nice polite people to deal with and respectful of my property.
Source: trustpilot.com
Polite, friendly and go out of their way to be of assistance , even phone to ask if your happy with the work ,great service
Source: trustpilot.com
Clear pricing on Web page, easy to order with choice of dates and times, ordered and installed in 5 days.
Arrived as requested, everything explained clearly.
Arrived as requested, everything explained clearly.
Source: trustpilot.com
Very smart, well mannered technicians arrived to install our internet. Explained everything , completed the very neat job of installation, highly recommend
Source: trustpilot.com
Punctual, quick and very professional.
Source: trustpilot.com
The chaps that came to install were brilliant - very friendly, helpful, thorough and competent - really excellent service and a credit to the Company.
Source: trustpilot.com
Clear, Polite, hekpful and efficient on the phone and in person.
Product does what t is says as well .
Would highly recommend
Product does what t is says as well .
Would highly recommend
Source: trustpilot.com
Well happy 😊
Source: trustpilot.com
It's been so refreshing to deal with a company who keeps its promise to phone your or email you back. And to be able to understand every word of a well-spoken salesperson in a UK office is the icing on the cake.
Source: trustpilot.com
Rapid install and immediate fast fibre broadband.
Source: trustpilot.com
Friendly and knowledgeable staff from initial phone call to place an order. The team were not pushy at all, and helped me pick the service best for me.
The installation team were incredibly professional, polite and conscientious and I was up and running within an hour.
Oh and the service? It's very quick and seems reliable so far! I wouldn't hesitate to recommend this company and service assuming it's available to you!
The installation team were incredibly professional, polite and conscientious and I was up and running within an hour.
Oh and the service? It's very quick and seems reliable so far! I wouldn't hesitate to recommend this company and service assuming it's available to you!
Source: trustpilot.com
The team was friendly, knowledgeable and answered all my questions with ease. As someone with 25 years of experience in the networking industry, starting with token ring networks and holding multiple high-tier certifications, including Cisco, I can confidently say that if you're considering a fibre service provider, choose these guys. No unnecessary hassle, no unexpected price hikes during your contract and no frustratingly long wait times to speak with a real person. Exceptional service all round. Keep up the great work!
Source: trustpilot.com
Both the external and internal installation was completed without any problems or fuss to ourselves by Dom and Ricky. The quality of the signal is as good as our original BT signal at half the price , we are having a small problem with the WiFi signal, just letting it bed in otherwise may need an extender, but overall very pleased.
Source: trustpilot.com
I reported my fibre broadband had gone down mid afternoon on a Thursday via the lightning fibre website. I received a call within an hour and when it was clear I couldn’t resolve the issue myself an engineer was booked in. They arrived ( earlier than expected) and resolved the issue within 30 minutes.
The customer service was excellent from start to finish.
The customer service was excellent from start to finish.
Source: trustpilot.com
Very polite and efficient Engineers. Great communication. Very pleased with the work carried out. Thank you lighting fibre
Source: trustpilot.com
My installation has just taken place by City Fibre on behalf og Lightening fibre. I won't rate them because the installers are a different company.
What i am.paying for is good internet service, so hope i can get this.
On signing up, i was told that i could get one booster free and id need to pay for any others, however yesterday, after signing up i was told it would be £4 a month more to use boosters, so conflicting advice already.
The 14 day period where you can see how the service works and then keep or change your mind is strangely organised as the person on the first sign up call couldnt offer me a installation date the next day for example, so by the time its installed you might well have passed the 14 day cooling off period, making it a bit worthless and pointless. When i phoned testerday before switching over, i spoke to someone and suggested my 14 day period would / should start now and she typed / raised a concern.
Also, i was told on my sign up call that engineers, which are commissioned to do the installation work for lightening fibre, would help me sinc all devices and TVs. It was the TVs i was bothered about, but this was not true. They didnt do this. Being a technophobe it will take me a few days to do this, therefore having less time to test out the service over the next 14 days. If it doesnt work well, i will raise the 14day issue.
I wish i wasnt told one thing and then hear something different by people working for the same company with the same policies.
The internet access, success and speed is what we are paying for from Lightening fibre, not the installation process, which is infact done by a different company. I hope this is good internet, after a damaged cable was replaced. Fingers crossed this works.
What i am.paying for is good internet service, so hope i can get this.
On signing up, i was told that i could get one booster free and id need to pay for any others, however yesterday, after signing up i was told it would be £4 a month more to use boosters, so conflicting advice already.
The 14 day period where you can see how the service works and then keep or change your mind is strangely organised as the person on the first sign up call couldnt offer me a installation date the next day for example, so by the time its installed you might well have passed the 14 day cooling off period, making it a bit worthless and pointless. When i phoned testerday before switching over, i spoke to someone and suggested my 14 day period would / should start now and she typed / raised a concern.
Also, i was told on my sign up call that engineers, which are commissioned to do the installation work for lightening fibre, would help me sinc all devices and TVs. It was the TVs i was bothered about, but this was not true. They didnt do this. Being a technophobe it will take me a few days to do this, therefore having less time to test out the service over the next 14 days. If it doesnt work well, i will raise the 14day issue.
I wish i wasnt told one thing and then hear something different by people working for the same company with the same policies.
The internet access, success and speed is what we are paying for from Lightening fibre, not the installation process, which is infact done by a different company. I hope this is good internet, after a damaged cable was replaced. Fingers crossed this works.
Source: trustpilot.com
I liked your company when they were laying the Cables all neat and tidy. And so nice that you are a local company helping with imploring local people.
Source: trustpilot.com
Very friendly and efficient men
Source: trustpilot.com
Very polite, did the job within an hour.
Source: trustpilot.com
Helpful communication over the phone. The two engineers who came to set it up were good at explain what they were doing, talked about it once it was fitted and were respectful.
Source: trustpilot.com
Installation was a bit of a pain as the wiring wasn’t good around my area. But after that was I’m happy with the service thus far. Customer service was great!!
Source: trustpilot.com
Basically everything went very well only criticism is that we were not talked through things enough when the installation was completed he seemed quick to get away this may be okay for tech savvy younger people but not oldies like us! This applied especially to the landline.
Source: trustpilot.com
The whole installation went very well, after a considerable wait for the connection. Courteous and professional.
Unfortunately I was not told of the possibility that my pc could be too old. I can not connect to fibre and have to use the ethernet, which is not too good. Also I can not connect the printer for that reason., I could have bought a new pc while my daughter was here and I could connect now. Unfortunately I am an older woman and not very computer literate. For this reason I will have to wait until my daughter visits again.
Had we been warned we would have bought a new pc before the installation of your fibre.
I
Unfortunately I was not told of the possibility that my pc could be too old. I can not connect to fibre and have to use the ethernet, which is not too good. Also I can not connect the printer for that reason., I could have bought a new pc while my daughter was here and I could connect now. Unfortunately I am an older woman and not very computer literate. For this reason I will have to wait until my daughter visits again.
Had we been warned we would have bought a new pc before the installation of your fibre.
I
Source: trustpilot.com
