Lightning Fibre
Latest Reviews
Great service. Fast installation. Very tidy and polite workers. Would recommend
Source: trustpilot.com
All the staff I have had contact with are so polite and friendly. At 82 years, I appreciate patience.
Source: trustpilot.com
Pretty good. Buffered a couple of times since installation. (wed 3/1/24). Like literally only for about 10-30 seconds each time. Mainly early mornings and late at night.But nothing to warrant a complaint "yet"
Source: trustpilot.com
Excellent service, reduced invoice to get a complaint resolved. highly recommended. I have used BT and Plusnet before, LF is much more personal and they provide VAT invoices which Plusnet do not do.
Source: trustpilot.com
Your staff are so helpful, clean tidy workers who do a great job very efficiently.
Source: trustpilot.com
First rate service asked where we wanted box in side fitted showed where outside would be solved tricky issue of getting cable from path to bungalow as we have steps said no problem we will drill under step for cable @ buried it in a trench & re instated the garden can't even see it. Got modem installed & working even re-set TV to 'talk' to the new modem. Service could not have been better. Great team of 'lads'
Source: trustpilot.com
Damien and Billy where here for just over an hour from start to finish, they where polite and courteous and having worked myself where you are in and out of peoples homes I know how important this is to the customer, also I have gone from 40mbps to over 900mbps :D this is proper fast internet, very happy.
Source: trustpilot.com
You done exactly what you said you would do. You turned up on time and the engineers that carried out the installation were polit helpful and very professional. They are a credit to your company.
Source: trustpilot.com
The company provides fast Internet which great. And all personal are helpful . Which make me happy as customer to deal. With lightning fiber I get connected to human not machine.
Source: trustpilot.com
They turned up when they said they would. Were polite and cheerful. Kept disruption to a minimum and did the installation with a minimum of fuss
Source: trustpilot.com
The engineer come on time and told us all we needed to know about the new kit installed.
Source: trustpilot.com
The installation was carried out exactly when I was told and required little no input from me. It all went very smoothly but when I asked if my landlord would be affected I was told it would not function after the five I had been connected. I set about contacting as many people as possible to tell them I no longer had a landline and they should use my mobile instead. When the installation was finished I found I still had a landline fully functioning.
Lightning Fibre is fantastic giving me more than 10 times the upload rate are I used to have the download right best tripled. I look forward to more association with Lightning Fibre.
Lightning Fibre is fantastic giving me more than 10 times the upload rate are I used to have the download right best tripled. I look forward to more association with Lightning Fibre.
Source: trustpilot.com
Amazing customer service and an Amazing install team!! Highly recommend
Source: trustpilot.com
Conor and Richard were prompt, efficient, helpful, clear and considered all the needs of my particular property. Great service . Highly recommended.
Source: trustpilot.com
The men who came to install were very polite and friendly.
They were very clean and respectful of our home
They were very clean and respectful of our home
Source: trustpilot.com
the excellent customer service really made the switch a joy! highly highly recommend the switch!!!
Source: trustpilot.com
The company has kept me informed all through
the process and although it has taken sometime to get down our road I have been very happy with the results so an excellent service.
the process and although it has taken sometime to get down our road I have been very happy with the results so an excellent service.
Source: trustpilot.com
All fitted to industry standards
Source: trustpilot.com
I actually received a phone to say the engineer would were on route on the morning of installation and a reminder text the day beforehand.
The guys Daniel and Brad arrived on 23 rd Dec 2023 time, were extremely customer oriented. Explained fully what they were going to do and how long it would take. Asked me where I would like the router to go, so very different to BT openreach . (not a soleat BT interested or cared about our little home with no WiFi to big and impersonal company, problem solving zero)
Daniel and Brad set everything up and left with everything working. But it all stopped shortly afterwards, I actually spoke to a real person in customer service, did all the usual things but the router wasn’t going to work. Left it with C/S and took the dog out, Lightning Fibre was in our road working, we mentioned the problem to these guys again a very friendly bunch with customer oriented skills. They were willing to check everything if our engineers weren’t available in an hour’s or so. As it was Daniel and Brad popped back to my house just as they were finishing their shift. The problem was we were just unlucky as we had a faulty router. 20 mins later problem solved. Communication is key to any business as well as the right people and I feel so happy to be a customer of Lightning Fibre. A long wait to be installed but well worth it.
The guys Daniel and Brad arrived on 23 rd Dec 2023 time, were extremely customer oriented. Explained fully what they were going to do and how long it would take. Asked me where I would like the router to go, so very different to BT openreach . (not a soleat BT interested or cared about our little home with no WiFi to big and impersonal company, problem solving zero)
Daniel and Brad set everything up and left with everything working. But it all stopped shortly afterwards, I actually spoke to a real person in customer service, did all the usual things but the router wasn’t going to work. Left it with C/S and took the dog out, Lightning Fibre was in our road working, we mentioned the problem to these guys again a very friendly bunch with customer oriented skills. They were willing to check everything if our engineers weren’t available in an hour’s or so. As it was Daniel and Brad popped back to my house just as they were finishing their shift. The problem was we were just unlucky as we had a faulty router. 20 mins later problem solved. Communication is key to any business as well as the right people and I feel so happy to be a customer of Lightning Fibre. A long wait to be installed but well worth it.
Source: trustpilot.com
We've had Lightning Fibre for almost a year now, it is everything they promised it would be.
On the Friday before Christmas at around 1pm we lost the connection. I called them and they said they'd send an engineer to take a look as soon as possible. The prospect of Christmas without internet was looming in my mind. About 20 minutes later there was a knock on our door, it was a Lightning Fibre engineer. He came in, quickly tested the connection and said "Right, the problem is 160 meters that way" pointing down our driveway, "I'll be back in a bit". An hour or so later he returned apologising for the delay. Apparently our fibre cable had come loose in the cabinet, and as the cables were a tad messy he tidied everything up to make sure it didn't happen again. A quick retest of our connection and we were back up. Christmas was saved!
On the Friday before Christmas at around 1pm we lost the connection. I called them and they said they'd send an engineer to take a look as soon as possible. The prospect of Christmas without internet was looming in my mind. About 20 minutes later there was a knock on our door, it was a Lightning Fibre engineer. He came in, quickly tested the connection and said "Right, the problem is 160 meters that way" pointing down our driveway, "I'll be back in a bit". An hour or so later he returned apologising for the delay. Apparently our fibre cable had come loose in the cabinet, and as the cables were a tad messy he tidied everything up to make sure it didn't happen again. A quick retest of our connection and we were back up. Christmas was saved!
Source: trustpilot.com
From start to installed, lightning fibre are excellent with their service. My installers were Levi and Owen and I could not ask for more. Would thoroughly recommend.
Source: trustpilot.com
Prompt and friendly
Source: trustpilot.com
The whole process and communication went very smoothly.
A very positive experience
A very positive experience
Source: trustpilot.com
Excellent company, after a nightmare with BT getting 8.2 mgb they fitted me in for an installation quickly.
Turned up on time even though it was raining and blowing a gale. Nathaniel, Charlie, Liam and Nate were quick, efficient and tidy. Super super fast Internet I'm so happy. Thanks also to Ryan at customer service who went above and beyond to get me connected.
Turned up on time even though it was raining and blowing a gale. Nathaniel, Charlie, Liam and Nate were quick, efficient and tidy. Super super fast Internet I'm so happy. Thanks also to Ryan at customer service who went above and beyond to get me connected.
Source: trustpilot.com
the experience was good namely because the guys knew what they were doing to get the installation job done.
Source: trustpilot.com
