Totally happy with Lightning Fibre Full Fibre Broadband

Conor and Roberto installed my lightning fibre - i thought it would be a bit tricky being in a flat, but they did a fantastic job and channelled the wires through discreetly and neatly. Thanks for the excellent service

I initially expressed my interest in Lightning Fibre over 3 years ago. Living in Hastings I knew that it would be some time before the service would be available in my area, having grown up in Croydon I remember how long it to for Croydon Cable to roll out the cable tv service which took years. At the time I was still in contract with a provider and was initially advised by Lightning Fibre that I MIGHT be able to have the service approximately 6 months after that contract was finished (approx 1 year later). I called back Lightning Fibre when my contract was nearly expired and they advised that my area would still not be ready for at least 6 months and suggested I should use Cuckoo internet on a monthly rolling contract until then. I did this and about 6 months later I called again, this time i was advised it was still not available (I was fully aware that Lightning Fibre was a new company deploying their own self sufficent network and unforeseeable problems do happen) I deceided to then get another 18 month contract with another service on full fibre whilst I waited. During that time Lightning Fibre had installed the ducting in my road and I was patiently waiting for my contract to finish.

Eventually with 6 months left on my contract with the other provider, Lightning Fibre emailed me to say the service was now live. I couldn't beleive it, as I was still in contract. I called the customer service team and spoke to Sami, who was quite shocked I had waited over 3 years for the service to arrive in my location. Anyway Sami sorted out everything I needed, including the 2 extenders that I asked for (my house is a terrace, 3 floor house with thick walls).
These cost an extra £4 a month each but I knew they would be needed as wifi signal is not guaranteed due to the nature of the technology and the layout of my house. I was advised installation date wouold be 10 days later and would be contacted the day before to make sure someone over the age of 18 was at the property for the installation. I even got 6 months free service (apart for the extenders) to help me out of my contract with the other provider.

Installation day arrived. Chelsea & Billy went through the installation process and asked where I would like the cable to enter my house and the location of the router. They installed everything just as I wanted and even set up the extenders. They did a very professional job and made sure everything was cleaned up and how I wanted before they left.

The service I am receiving is excellent. I have paid for 1Gbps and this is truly amazing. I get on average 980 Mbps download and about the same upload when directly connected to the router via a network cable. The router and extender are brilliant and the wifi 6 is fast too. On average on our mobile devices, we are getting 700 Mbps down and 650 Mbps up anywhere in our house, which is absolutley amazing.

All in all I am very happy that I chose to go with Lightning Fibre. They are defineatly the company I thought they would be all those years ago.

Conor and Roobie were fantastic. Quick and efficient
Very polite.

Great speeds on the WiFi
Can bin off my three router now!

The guys were very thorough 👍

From my initial contact right through to installation the service has been superb. How refreshing to have a competent, friendly human at the other end of the telephone and local too! Moreover the LF deal is first class, showing considerable savings with greatly enhanced benefits, not to mention a tripling of download speed and double that for uploads !

i had my fibre installed today by connor and rob very friendly fast and efficient explained everything to me cleaned up after they had finished made sure i was happy with everything before they left. thank you

Wow! The ladies who called to install the equipment were brilliant, worked fast, worked hard, did the job with ease. Cleared up well (they can come and do my housework anytime ;) ). The speed difference between the 7-26mbps we had and the 1gb fibre optic is crazy fast and no dropouts. Everything works as it should and we are very happy.

Friendly efficient engineers quickly installed my Lightning Fibre with no fuse or mess. Very happy with the service.

Billy and his team installed my broadband speedily and with no mess . They were very polite and the Customer Service very helpful . Would thoroughly recommend

I had Jacob and Andy at my property today to install my lightning fibre service. They were very polite and friendly did a great job leaving my home clean and tidy. Thank you

Conor and Rob were very quick and efficient.
They explained everything clearly and i was up and running in no time.
Thanks for everything guys.

Dave Strudwick

Conor and Rob were both professional and friendly. They took the time to explain what they were doing and got us connected in no time at all. No mess, no fuss, just great :) Thank you! So refreshing to receive such good service.

Haven't had any problems.

Excellent service from booking all the way to installation of fiber at our house. The team are friendly, helpful and polite.

Extremely good service, arrived on time and carried out installation spot on thanks to engineers Andy & Jacob.

Quick installation from very professional staff. Great service, speeds as advertised. I'm very happy. All my old buffering problems have now disapppeared. Also a noticable improvement in online TV picture and streamed sound quality.

Conor and The Big Rob-owski arrived on time and installed the broadband service quickly. Conor took time to explain what I needed to know about the router and left the place immaculately tidy before moving onto their next appointment. Thanks!

Excellent customer service from friendly and helpful staff. A very competitive price.

Great communication, instant service & reasonable price

Staff really good and helpful it’s so nice to have working people in our house, and much appreciated.

Thank you once again.

Val and Dave

The installation team arrived when they said they would and quickly installed the equipment and connected a new fibre line to the house. We went from 70 down to 700 down and from 20 up to 700 up. For a 10 lb saving on what we were paying.

Very happy!

Dom and Ricky installed the fibre to a top standard. Professional, tidy and friendly service. Very happy with the installation from Dom and Ricky. Thanks guys.

I'd almost lost hope of having a fast, modern internet connection at reasonable prices but I've been with Lightning Fibre a little over a week now and I'm absolutely gobsmacked by the speed, no more waiting hours for my big projects and games to download.

I'm over the moon with the offer I was given for being so patient for them to go live in my area, over half the cost of my previous ISP with ~17x faster speeds.

Installation only took an hour or two and the engineer/s did a great job of routing the fibre line to my closest plug socket indoors, I was also pleased to see that the provided router gives me plenty of "nerd" options I need for my home networking setup.

After 11 years of sub standard "fibre" speeds and constantly increasing prices, I'm happy to say that I'd highly recommend Lightning Fibre to anyone looking for more Internet for their money!

I could talk to someone in the Eastbourne office. I was given three months free and the price was good for a two year contract.