Lightning Fibre
Latest Reviews
Lightning Fibre have just completed the installation of the cabling at our block of 21 flats, to enable residents to connect to their service as and when they wish to do so. The cabling is neat and unobtrusive, and the installation teams were most considerate, removing boots before entering flats, carefully replacing items that needed to be moved and cleaning up after themselves. An excellent job!
Source: trustpilot.com
Dan and Tony were professional punctual and courteous .. the installation was speedy and the guidance was helpful. Very happy that I now have 10 x BT speeds for £ 20 a month less ..
Source: trustpilot.com
Everyone that we have spoken to has been responsive and keen to get our business finance advisory business, Accountancy Bridge onboard. We had struggled with a more established company who “Talk” a lot yet don’t help solve problems with the connection when it goes wrong. This meant that we were without internet for two weeks as a business. The service agreement is 24 hours (before 12 noon) once notified of a fault with Lightening Fibre, which gives us peace of mind that connectivity won’t ever stop us moving forwards and continuing to grow again. Fast download speeds are a massive bonus, as is a fixed price contract for the term so we don’t need to ever think about this area again for a while. Even the engineer had a customer focused approach, which is why we are confident reviewing after only a couple of weeks. The experience has been like night and day compared to our last install with our previous supplier which took weeks of back and forth. Thank you Lightening Fibre and thank you Mike at the Enterprise Centre for helping supervise the installation! :)
Source: trustpilot.com
If you have the choice to go with Lightning fibre as your internet provider it is a no brainer. Cheaper, faster & BETTER! Couldn't have asked for a better provider. Thank you LF team unfortunately I forgot the names of the amazing engineers. I think Tony, Etienne, Adam & George forgive me if I remembered wrong.
Source: trustpilot.com
Wonderful service, we are so happy to finally have Lightning Fibre in Cranborne Avenue Meads :)
Our installation team Tony and Dan were excellent. They arrived on time, worked through a fairly tricky install with us, tidied up nicely and made sure we had good speeds before they left. They are highly recommended, I will ask for them again when we connect Lightning to our holiday let property elsewhere in Meads.
We are so pleased to finally leave BT behind - 18MBps to nearly 1GBps in one day. It's like trading up from a Morris Minor to a Lamborghini Huracan... And all for the same monthly bill - be ashamed, BT!
Rob Miller in the office was very helpful with the change over from BT and got us a good deal - Thank you Rob.
Proud to support a home grown East Sussex business - 5 stars :)
Our installation team Tony and Dan were excellent. They arrived on time, worked through a fairly tricky install with us, tidied up nicely and made sure we had good speeds before they left. They are highly recommended, I will ask for them again when we connect Lightning to our holiday let property elsewhere in Meads.
We are so pleased to finally leave BT behind - 18MBps to nearly 1GBps in one day. It's like trading up from a Morris Minor to a Lamborghini Huracan... And all for the same monthly bill - be ashamed, BT!
Rob Miller in the office was very helpful with the change over from BT and got us a good deal - Thank you Rob.
Proud to support a home grown East Sussex business - 5 stars :)
Source: trustpilot.com
Today I had the pleasure of meeting Tanya and Joao who fitted my lightning fibre. They arrived promptly, discussed the options for connecting to my house, agreed the way forward and managed to get the job done swiftly! I am a very happy customer and would recommend them highly!
Source: trustpilot.com
Had lightning fibre installed today. Two polite young men Josh and Aaron made sure l was happy with where box would be situated, even asked where the vaccum was so they could clear what little mess they made after drilling through the wall. Very happy with service. L. Cameron.
Source: trustpilot.com
Tony and Dan installed our domestic system. On time and great job. Highly recommend these two engineers.
Will, June 22
Will, June 22
Source: trustpilot.com
Very good service instillation was 1st class
Source: trustpilot.com
This is a review about the experience with Lightning Fibre prior to the installation soon.
Over the last year or so I've either contacted Lightning Fibre or they've contacted me to discuss progress updates and any questions which I had about their service. On all phone calls I've had with them they've been polite and helpful. On the occasion where I've phoned them they've answered the phone quickly.
Unfortunately I've been out of contract for a long time with my current ISP which also meant I was paying a higher monthly cost. I had the choice of going with another alternative network rolling out in Eastbourne but I chose to wait for Lightning Fibre because of two reasons, 1) it's a local business rather than a national one and 2) because, as far as I know, they are rolling out XGS-PON and not just plain GPON (XGS-PON offers much a higher bandwidth capacity and is effectively more future proof than GPON).
Well, yesterday I finally had good news and my street was live! The ordering process was super easy, I just had to provide bank details for the direct debit. Other details were already known from my 'register an interest' form submission ages ago. I also received a fantastic deal!
In a few weeks, or perhaps sooner if there's a cancellation of an installation slot by another customer and I'm offered that slot instead, I will be able to experience Lightning Fibre's symmetrical gigabit speed (1000/1000) instead of the current Openreach FTTP network I'm on which is GPON and not symmetrical (1000/115). I look forward to the significantly higher upload speed.
Over the last year or so I've either contacted Lightning Fibre or they've contacted me to discuss progress updates and any questions which I had about their service. On all phone calls I've had with them they've been polite and helpful. On the occasion where I've phoned them they've answered the phone quickly.
Unfortunately I've been out of contract for a long time with my current ISP which also meant I was paying a higher monthly cost. I had the choice of going with another alternative network rolling out in Eastbourne but I chose to wait for Lightning Fibre because of two reasons, 1) it's a local business rather than a national one and 2) because, as far as I know, they are rolling out XGS-PON and not just plain GPON (XGS-PON offers much a higher bandwidth capacity and is effectively more future proof than GPON).
Well, yesterday I finally had good news and my street was live! The ordering process was super easy, I just had to provide bank details for the direct debit. Other details were already known from my 'register an interest' form submission ages ago. I also received a fantastic deal!
In a few weeks, or perhaps sooner if there's a cancellation of an installation slot by another customer and I'm offered that slot instead, I will be able to experience Lightning Fibre's symmetrical gigabit speed (1000/1000) instead of the current Openreach FTTP network I'm on which is GPON and not symmetrical (1000/115). I look forward to the significantly higher upload speed.
Source: trustpilot.com
Excellent small local (to me anyway!) company. Very helpful on the phone. I can always get through to someone. I was able to get an installation very quickly and the price is very reasonable. The connection is excellent.
My only issue was that I was not made aware that I needed my landlord's permission for the installation. So when the engineer turned up, I then had to get hold of my landlord. Fortunately for me, that wasn't a problem, but this should be something tenants should bare in mind.
My only issue was that I was not made aware that I needed my landlord's permission for the installation. So when the engineer turned up, I then had to get hold of my landlord. Fortunately for me, that wasn't a problem, but this should be something tenants should bare in mind.
Source: trustpilot.com
I was experiencing slow speeds with my broadband. The problem was traced to a fault on the extender. I was told it would be replaced, regrettably not that day. An hour later someone called with a replacement, set it up and all was well.
The young man who fitted it was polite and knowledgeable and answered all my questions.
Very good service, thank you.
The young man who fitted it was polite and knowledgeable and answered all my questions.
Very good service, thank you.
Source: trustpilot.com
Installation was excellent, Tony, Dan, Matt and Ash asked me if I wanted the cable along the wall or under the block paving - of course I wanted it out of sight - they said 'no problem, we do exactly what you want'. Very tidy job and all pavers reinstalled perfectly - well done guys. A few teething problems with drop-outs and speed but things seem more settled now (after nearly a month).
Source: trustpilot.com
Lightning Fibre have been excellent in every way, from first contact chat to completion of the job. I wouldn't hesitate in recommending them to anyone looking for a reliable ISP.
Source: trustpilot.com
LF completed our install last Friday. Ash and Fionn did a great job, and took into account that we had applied for a dropped kerb, so ran the cable under the wall, which would be demolished for the drive work. Five stars to the chaps doing the install, but we're getting patchy download speeds from low 40's to mid 70's mb/s on a 100 mb package. Early days, so may improve, but overall very happy.
Source: trustpilot.com
My installation has been running for over a year now and I think it would be useful to follow up my initial review (June 21) so that readers can get a longer term view on Lightning's service.
Overall the system has been first class. Reliability has been very good and my tests have shown that the installation always gives the advertised speed.
Last year there was one short failure late one Friday evening, that lasted about an hour. I reported it using the On-Line support system (Via my mobile) and received a response from an engineer within 45 minutes at 23:25. This was followed up two days later with a report explaining the cause of the problem and what they had done to fix it. Nice to be able to confirm support is available outside office hours.
I love the fact that if there is an issue, you are dealing with just one company and not with a supplier that is using the fibre hardware of another company. No need for Openreach and no buck passing about who should fix your problem.
Overall the system has been first class. Reliability has been very good and my tests have shown that the installation always gives the advertised speed.
Last year there was one short failure late one Friday evening, that lasted about an hour. I reported it using the On-Line support system (Via my mobile) and received a response from an engineer within 45 minutes at 23:25. This was followed up two days later with a report explaining the cause of the problem and what they had done to fix it. Nice to be able to confirm support is available outside office hours.
I love the fact that if there is an issue, you are dealing with just one company and not with a supplier that is using the fibre hardware of another company. No need for Openreach and no buck passing about who should fix your problem.
Source: trustpilot.com
Excellent service. From the first call to David to installation by Ashley and Tony. Excellent all troind. Thank you so much.
Source: trustpilot.com
only had the installation done today, but the two installation guys Tony and Dan were great.
They knew what they were doing and did a nice neat job in good time. They then explained everything, cleared up, and left.
I haven't used the broadband much yet but it does seem a lot faster so hopefully - happy days!
They knew what they were doing and did a nice neat job in good time. They then explained everything, cleared up, and left.
I haven't used the broadband much yet but it does seem a lot faster so hopefully - happy days!
Source: trustpilot.com
smooth sailing Installation & now enjoying quality fast reliable speeds!! 😁 happy days.
both The guys Tony & I think Ashley was it were friendly efficient & fast & even asked for a hoover to clean up a little bit of drill dust!! 👍 & tidied up all there bits outside too.
that's quality service right there!! 😁 🙌 will be highly recommending to family & friends :)
both The guys Tony & I think Ashley was it were friendly efficient & fast & even asked for a hoover to clean up a little bit of drill dust!! 👍 & tidied up all there bits outside too.
that's quality service right there!! 😁 🙌 will be highly recommending to family & friends :)
Source: trustpilot.com
Had orginally booked on 25th May 2022 the Dave Bevan to have an install 13th June but cancelled 27th May, found on the 13th June that Lightning Fibre Installation Team had turned up at 2pm which I was happy about as I regretted concelling originally, team consisting of Ashley, Tony, Dan and Fionn assessed the route the fibre was going to take, started the work feeding the cable from outside of the property wall to the property itself and also placing the fibre cable from the location inside the property to the multiport so both parts would connect. Would say the work carried out and these four guys were outstanding and I am very happy with the work carried out.
Source: trustpilot.com
Brand new installation performed by Ashley and Tony which was not an easy install and the guys were fantastic. Talked through the install and the options available, worked all morning non-stop and were extremely polite.
Top notch team and company - highly recommend them.
Top notch team and company - highly recommend them.
Source: trustpilot.com
Very pleased with our installation by Leon and Charlie today. They were very polite and ensured I was happy with the installation and was connected and understood how it all worked before they left.
Source: trustpilot.com
I had FIBRE connected today and am very pleased with the installation carried out by Leon and Charlie the two tech guys. No fuss just got on with the job. Thanks MB
Source: trustpilot.com
All round excellent service. We are very satisfied. Thanks lighting fibre!
Source: trustpilot.com
Ashley, Dan, Matt and Fionn were polite, organised and had the job done a lot quicker than expected, everything set up really well
Source: trustpilot.com
