Lightning Fibre

4.9/5 based on 4110 reviews
Latest Reviews
Dom and Ricky turned up dead on time and explained exactly what works were to be carried out and started straight away
They were courteous and kept updating me on their progress
Dom and Ricky were completely professional from start to finish and before leaving explained everything I needed to know
The work carried out at my property looks neat and you can see it was done by people who care
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The Lightning people were excellent from my first contact with them through to installation & completion and all for much lower cost than national companies. Being a local company it is so much easier to speak to them, no robots, straight through to a real person! I'm delighted to have made the switch. Thoroughly recommended.
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Lovely people and did what we wanted very efficiently
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Swift response, resolved issue and explained cause. Very polite and friendly. Thank you.
trustpilot.com
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Installation happened when promised and installation was professional, friendly and efficient.
Service was patchy at first, possibly because of a third party booster I had been using (successfully) with my previous provider. Service has now stabilised having removed booster but signal not great on my third floor. Customer Care service was good.
Wifi speed doesn't feel (subjectively) faster compared to my previous 250mbs service from Vodafone.
trustpilot.com
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Excellent service.
trustpilot.com
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Was kept well informed from the moment I requested a connection. The engineers were prompt, polite and explained everything. They made good to all disturbances, from the garden, to path and into the house. All connections and speeds were checked prior to their departure and I was left with confidence in the connection.
trustpilot.com
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I can not thank you enough for your fantastic service.

The only thing I would comment on is the guys who did the installation did not let me know there was dust to clean up and put my boxes back but I had a clear out and found the mess! Other than I can fault them they were amazing!
trustpilot.com
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Very helpful and polite staff. Although there were some initial problems, pre installation, these were dealt with efficiently, and we were kept in informed at all times. The installation was done very professionally, and the team were very courteous, and considerate.
This has been the best customer experience we have had from a company in many years,
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Customer service was very professional. Team were very punctual.
trustpilot.com
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Great service! Highly recommended!
trustpilot.com
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Very happy with my Lightning Fibre service. From the friendly chat with sales to the helpful fitter. Switched over from BT seamlessly without me having to do anything. Cheaper than my previous service and much faster
trustpilot.com
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a efficient LOCAL firm job done on the day no fuss.
trustpilot.com
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Update: 11/3/25

Some initial lack of communication and a couple of issues on installation, but Lightning Fibre were swift to assist promptly as soon as they were aware. All seems good now.
trustpilot.com
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Really swift response to initial enquiry. Follow up calls so helpful. Lovely engineers who answered all questions.

Brilliant
trustpilot.com
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I was out of the country when arranging to install my router and gave them another phone number to organise with, they where completley compliant and nothing but helpfull

The internet speed im also getting now is nothing like I've ever seen!
trustpilot.com
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Great experience from initial contact to installation. Good communication throughout and never felt pressured.
The installation was quick. The two engineers Dom and Ricky were friendly, professional and explained every step.
Would highly recommend switching to Lightning Fibre for faster speeds, reliable connection, value for money as well as a potential for a better local economy and a positive customer experience.
trustpilot.com
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The installation was quick and the guys that came were extremely helpful and efficient. In fact they are a credit to your company. Service is excellent and no problems experienced. Would not hesitate to recommend to family and friends.
trustpilot.com
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Friendly helpful good prices
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Hi it’s just not enough info but in the end everything went well cheers
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Your company did a great job... Everything was done professionally, quickly and carefully, with respect for the client and a desire to help him. Thank you and now I will advise all my friends and acquaintances to switch to your service.
trustpilot.com
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The pair of installers were really polite and knowledgeable and answered a few questions that I had and were tidy and competent
trustpilot.com
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The speed with which Lightning reacts to problems or queries is stunning. In an age where faceless mega-businesses take your money and ignore everything else, Lightning is a breath of fresh air. I have had - at last count - six ISP's over the years, and never one anywhere as near this good. And no, I'm not exaggerrating.
trustpilot.com
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Took over 2 months to get to get connected and no communication unless you call them for updates installation was good
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good communications throughout. pleased with service
trustpilot.com
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