The Burlington Hotel
Latest Reviews
overall pretty good but needs all dust removed in room in many places
Source: expedia.co.uk
Brilliant
Breakfast was lovely. Good options. Bed was very comfy.
They upgraded us as it was a special occasion. Staff lovely and welcoming. The stains on the carpet
They upgraded us as it was a special occasion. Staff lovely and welcoming. The stains on the carpet
Source: booking.com
It is ok ish the staff make it.
The staff. All the staff were friendly happy and helpful. Couldn’t fault them they make up for the bad bits. They couldn’t do enough for you. Very polite.
That the rooms are not serviced. If you put the card out they do a necessary but don’t make the bed. The rooms need a good clean, around the shower the toilet brush, they don’t Hoover or clean the bathroom floor. They do not clean the rooms to my expectations. If you ask they will do a tidy up but not really a clean or make the bed. the cups were not cleaned. I had to ask at reception for replenishments. The hotel is very tired. The good news is somebody/people have bought the hotel.
Not enough is told on arrival you get in your room after a long drive and know nothing. No notes in your room (as I have always come to expect) notes on meal times local attractions.buses etcJust a board at reception. Breakfast is a buffet and has all what you would expect. Only scrambled eggs but that’s ok. Cereals lovely croissants. Fruit nice coffee in the urn. Can’t complain. Evening was also alright not gourmet but ok.
Not enough is told on arrival you get in your room after a long drive and know nothing. No notes in your room (as I have always come to expect) notes on meal times local attractions.buses etcJust a board at reception. Breakfast is a buffet and has all what you would expect. Only scrambled eggs but that’s ok. Cereals lovely croissants. Fruit nice coffee in the urn. Can’t complain. Evening was also alright not gourmet but ok.
Source: booking.com
Location, WiFi,car park
Wasn't clean
Source: booking.com
Really liked it here despite some of the negative reviews.
Excellent location on the front with easy walk into town. Staff excellent.
Needs some money spending on it. Our room was ok but some of the corridor carpets and windows need replacing, but knew this before we booked.
Source: booking.com
Love your staff always helpful. And they remember us from the last time we stayed
Breakfast was help yourself lots of choices
My only problem is time was my tea and coffee wasn't renewed during my stay so I helped myself during breakfast.
Source: booking.com
Great stay
Spacious great atmosphere
The hot water was lukewarm
Source: booking.com
We did not have breakfast the location was great.
Nothing we had a great time
Source: booking.com
The room was never serviced. Beds never made. General lack of looking after rooms. Never been to a hotel so bad. Will never go again.
Source: expedia.co.uk
The location of the hotel was very easy to find. It was on the front beach where we had the chance to see and visit lots of places. The staff was friendly and very helpful. The hotel offered a lot of facilities and our room had a view of Eastbourne Pier. The bar offered a variety of drinks and l enjoyed a cocktail. I liked the breakfast with the food choices. It was easy to check in and out. Definitely, we are coming back again.
I expected a fridge in my room since l have a child and he wanted to drink orange juice most of the time. It was very hot and the fridge was very necessary for the water and drinks. The window of the room was open in half so he had to call someone at 11 pm to close it because we had a child in the room and it was a hazard. The room was generally clean but not very clean. The fan was lot of dust l had to clean myself because l used it. The bathroom tub was dirty not clean long time. The toilet and the sink washer as well. The corner of the ceiling had a small spider web and the lights as well. The furniture and TV were with a lot of dust and l had to clean myself. The cleaning service only changed the bins and the towels and the bed sheets the rest was not. The hanging of the clothes was rusty and broken. I stayed 4 nights and l expected the cleaning service to change the cup of coffee and spoon but no l had to clean myself. The hair and hand shampoo was not of good quality l didn't use it at all l got mine that l bought. The bathroom had mould and moisture. It's a huge hotel so shame that some things especially cleaning need to be improved.
Source: booking.com
Thank you.
Environment: calm.
Staff: caring and helpful.
Food. Very good
. Nothing
Staff: caring and helpful.
Food. Very good
. Nothing
Source: booking.com
Like Eastbourne
Near the pier
Needs to be updated
Source: booking.com
Overall good value for money, friendly staff, a bit used
Friendly staff great location
Could use some renovation
Source: booking.com
On the whole was happy with our stay, staff very friendly.
Very good location, overlooking the pier
This huge building is very old & needs maintenance.
Source: booking.com
Initially (Thurs-Mon) good value but needed to extend my stay (Mon-Wed) and price doubled so I left.
PROS -
1)Very helpful and patient staff.
2) Size of single rm no.350 and bathrm.
3) Large desk
4)Car pk.They discussed on arrival -Get space THEN pay hotel £6 3pm-3pm.
5)Good wifi . kettle, beverages, iron , freeview tv
6)Seafront town ctre location , opp pier , 2mins walk to shops , 10mins walk to train. 20mins walk to Sovereign Pool/gym. 20mins walk / less than 5mins drive (free parking) UP to start of cliffs that lead to Beachy Head and Belle Tout.
CONS -
1) Bldg, esp public carpets VERY faded.
2) Maybe avoid west end of htl -July 2025 loud music from band on newly pedestrianised main st at west edge of htl. 3) Cost £45 Th,Fr,S,S (but then £87 for M,Tu so moved.)
DON'T KNOW - Nice sea facing restaraunt and bar , where breakfast served. Never used any of these facilities.
PROS -
1)Very helpful and patient staff.
2) Size of single rm no.350 and bathrm.
3) Large desk
4)Car pk.They discussed on arrival -Get space THEN pay hotel £6 3pm-3pm.
5)Good wifi . kettle, beverages, iron , freeview tv
6)Seafront town ctre location , opp pier , 2mins walk to shops , 10mins walk to train. 20mins walk to Sovereign Pool/gym. 20mins walk / less than 5mins drive (free parking) UP to start of cliffs that lead to Beachy Head and Belle Tout.
CONS -
1) Bldg, esp public carpets VERY faded.
2) Maybe avoid west end of htl -July 2025 loud music from band on newly pedestrianised main st at west edge of htl. 3) Cost £45 Th,Fr,S,S (but then £87 for M,Tu so moved.)
DON'T KNOW - Nice sea facing restaraunt and bar , where breakfast served. Never used any of these facilities.
Source: tripadvisor.co.uk
NB - Duplicate review coz I extended my stay and unkowing that htls.com had sent me 2 review requests 1st filled in review for last day of my stay. I stayed for 5nights . PROS - 1)Very helpful and patient staff. 2) Size of single rm no.350 and bathrm. 3) Large desk 4)Carpk they discussed on arrival I should get space THEN pay hotel. 5)Good wifi 6)Seafront town ctre location , opp pier , 2mins walk to shops , 10mins walk to train. 20mins walk to Sovereign Pool/gym. 20mins walk / less than 5mins drive (free parking) UP to start of cliffs that lead to Beachy Head and Belle Tout. 7) kettle, beverages, iron , freeview tv CONS - 1) Bldg esp public carpets VERY faded. 2) July 2025 loud music from band on newly pedestrianised main st at west edge of htl. 3) Cost £45 Th,Fr,S,S (but then £87 for M,Tu so moved.) DON'T KNOW - Nice sea facing restaraunt and bar , where breakfast served. Never used any of these facilities.
Source: expedia.co.uk
For the price it exceeded expectations and was very good value and a great location
Source: booking.com
Enjoyed my stay very much, wished I had booked for a longer stay.
The breakfast was. plentiful with enough choices for people to choose from..
N/A
Source: booking.com
View, breakfast, staff.
Source: booking.com
Enjoyed stay booked for end of August hopefully get a nicer Room
Good location ,staff excellent breakfast good
Lifts ,Room disappointed as back of Hotel could not open window
Source: booking.com
PROS - 1)Very helpful and patient staff. 2) Size of single rm no.350 and bathrm. 3) Large desk 4)Carpk they discussed on arrival I should get space THEN pay hotel. 5)Good wifi 6)Seafront town ctre location , opp pier , 2mins walk to shops , 10mins walk to train. 20mins walk to Sovereign Pool/gym. 20mins walk / less than 5mins drive (free parking) UP to start of cliffs that lead to Beachy Head and Belle Tout. 7) kettle, beverages, iron , freeview tv CONS - 1) Bldg esp public carpets VERY faded. 2) July 2025 loud music from band on newly pedestrianised main st at west edge of htl. 3) Cost £45 Th,Fr,S,S (but then £87 for M,Tu so moved.) DON'T KNOW - Nice sea facing restaraunt and bar , where breakfast served. Never used any of these facilities.
Source: expedia.co.uk
We had a good time in Eastbourne, but the hotel needs improving
Location
Very tired, needs work to make it ok but minor things could be done without any financial input such as making sure curtains are on the hooks etc
Source: booking.com
Very nice
Perfect location clean
Changed the policy the day before our stay but never informed me that needed photographic ID to check in
Source: booking.com
Came for a family wedding but enjoyed our stay. Thank you 😊
Didn't eat in hotel.
Bed was very comfortable.
Friendly ,helpful staff.
Great location for train station Area's of the hotel looked "tired" especially front of hotel windows,paint etc
Bed was very comfortable.
Friendly ,helpful staff.
Great location for train station Area's of the hotel looked "tired" especially front of hotel windows,paint etc
Source: booking.com
Great stay
The reception staff lovely helpful happy ladies
Nothing
Source: booking.com
