The Burlington Hotel
Latest Reviews
Staff very friendly.
Staff were exceptionally polite. And very professional.
Decor needs refit top to bottom.
Source: booking.com
Location location location
The staff is amazing. Especially the two who work in the hotel bar.
Source: booking.com
Bed clean and comfortable, bathroom good and as I wasn’t expecting too much for the price I paid, it was acceptable
Staff very friendly. Great location.
Room smelt a bit damp with peeling wallpaper and dirty curtains. The cleaner needs to be more thorough as I found what appeared to be a bit of dried dog poo under the dressing table at the back which was clearly visible. Also right by the bed something was stuck to the wall which I removed. Other than the fact that the room needed renovating it was ok for the price paid.
Source: booking.com
It was nice to be back after my first stay
It was convenient
It appears it is being run down. Stained equipment and carpets marks on the walls
Source: booking.com
The hotel know what people want, and can be relied on to provide well appointed rooms with all that you need in a traditional setting. It's always a comfortable stay here
Source: expedia.co.uk
Large room and very clean with a sea view, all positive. Staff were very friendly and attentive. Downside was the building is old and needs updating and a very small double bed.
Overall great location and good value for money
Overall great location and good value for money
Source: expedia.co.uk
Seen better days but front room views made up for these shortcomings
Grand old hotel in central Eastbourne. Front rooms had superb views of the pier and sea.
It’s seen better days and has lacked investment for decades. Old carpets and old bathrooms. Lifts are old too - but quirky
Source: booking.com
Lovely staff
Source: booking.com
location was perfect for our needs
noisy, no butter available for toast at breakfast
Source: booking.com
I am very happy I always go there
Everything I had a cream tea 😋🤤
Nothing very clean I am very happy 😊😁 and the staff were amazing 🤩
Source: booking.com
I'll definately choose the Burlington on my next visit to Eastbourne. Great staff and amazing views
My room was terrific, with sea views and a bathroom with a bath instead of the usual shower. I had the luxury of looking out to sea while having a bath. The room was a good size and felt like a little flat.
Source: booking.com
Great location, but facility has seen better days.
Lovely view on the seaside of the building.
The hotel is rather tired and needs an infusion of cash to bring it back to what I imagine it once was.
Source: booking.com
Great receptionists the first two days, but poor food and service were dissapointing
The receptionists who were working during the mornings and early afternoons on our first two days were absolutely amazing. They were always smiling, very friendly, and incredibly helpful. Unfortunately, I don’t remember their names, but they left a fantastic first impression. They assisted us several times with our queries and did so with a positive, cheerful attitude. These are the kind of people who make a real difference in a guest’s experience.
On the contrary, the afternoon receptionist we encountered later was quite different. There was a woman with tattoos who didn’t give off a good first impression, was very serious, and never smiled. She seemed visibly unhappy in her role, which created a much more negative energy. Additionally, we had issues with the maintenance guy who came to fix our shower. He was dismissive of our concerns and insisted on his own opinion, which made us feel uncomfortable.
The breakfasts were very poor with limited food options, and there wasn’t even a coffee machine. At dinner, there was a strange rule enforced by one staff member, who said we had to sit in the same spot throughout our stay, as if we were in school. This rule seemed unknown to her colleagues, causing confusion when we sat elsewhere, and we were not served for over 10 minutes. The overall restaurant system was not enjoyable, and the food was basic and lacking in variety. Even with half-board, no drinks except water were included at dinner, which was unexpected and disappointing.
Our first room was a disappointment — it was dirty, old, and made a bad impression. The shower was either extremely hot or cold, with no easy way to adjust it. The view was also unpleasant, facing a broken car park and general dirt, which further affected our experience. However, after requesting a change, we were moved to a beautiful, modern room with a sea view by the same helpful receptionists from our first two days. This upgrade made the last two days of our stay much more enjoyable!
The breakfasts were very poor with limited food options, and there wasn’t even a coffee machine. At dinner, there was a strange rule enforced by one staff member, who said we had to sit in the same spot throughout our stay, as if we were in school. This rule seemed unknown to her colleagues, causing confusion when we sat elsewhere, and we were not served for over 10 minutes. The overall restaurant system was not enjoyable, and the food was basic and lacking in variety. Even with half-board, no drinks except water were included at dinner, which was unexpected and disappointing.
Our first room was a disappointment — it was dirty, old, and made a bad impression. The shower was either extremely hot or cold, with no easy way to adjust it. The view was also unpleasant, facing a broken car park and general dirt, which further affected our experience. However, after requesting a change, we were moved to a beautiful, modern room with a sea view by the same helpful receptionists from our first two days. This upgrade made the last two days of our stay much more enjoyable!
Source: booking.com
It was a great location. Staff were lovely and helpful. The prawn and mango cocktail and the cherry pie were lovely.
The hotel entrance was lovely and gave the right appearance, but when you went further into rooms and dining hall, it was all very tired and tatty. The breakfast setup was very basic. The Sunday evening meal wasn't great, starter was deep fried brie, which was so overcooked, it shattered when pushing a fork in and the brie was hard and rubbery. The main meal was salmon and prawn pasta. The pasta was quite hard and undercooked. The salmon was cut into cubes and was also very hard, and the sauce tasted like they had poured cream in with not much flavour. Because of this, we didn't bother going to breakfast before we left for home.
Source: booking.com
Enjoyable break, good restaurants, benefit more if you travel by train - leave the car at home.
We were upgraded to a sea view which was large offering coffee machine as well as tea making. Evening entertainment was unexpected but good.
Dog friendly.
On-site parking - cheap for location.
Excellent position just opposite the beach and next to shops/restaurants.
Overall good value for a short break. Twin balcony but dirty with bird poo. Two large windows were held up by a block of wood (and heavy) whilst the bathroom window was fixed.
Car parking is a major issue with the car park full upon arrival. Later parked there overnight for £6.00 which when you see that most on-road parking is £4.90 per hour was a bargain. Small spaces if you have a big car!
On-site toilets by the rear entrance were dirty with empty loo rolls on the floor.
Quite tired looking but a big hotel and I expect expensive to maintain - shame.
One of two lifts not in use.
Dog friendly.
On-site parking - cheap for location.
Excellent position just opposite the beach and next to shops/restaurants.
Overall good value for a short break. Twin balcony but dirty with bird poo. Two large windows were held up by a block of wood (and heavy) whilst the bathroom window was fixed.
Car parking is a major issue with the car park full upon arrival. Later parked there overnight for £6.00 which when you see that most on-road parking is £4.90 per hour was a bargain. Small spaces if you have a big car!
On-site toilets by the rear entrance were dirty with empty loo rolls on the floor.
Quite tired looking but a big hotel and I expect expensive to maintain - shame.
One of two lifts not in use.
Source: booking.com
Staff was great and friendly especially Sarah. The hotel is old and outdated, but served my needs just fine. Location is great and the breakfast options offered was great. I would stay here again.
Source: expedia.co.uk
We always make the best of anywhere that we stay and although we had a comfortable 4 night stay at the Burlington, it is obvious that the hotel is in desperate need of a complete refurb throughout and generally in need of a jolly good clean. Our room was spacious with a fantastic view of the pier and sea, even though the windows were filthy!! The bedding was fresh and clean and the condiments tray refreshed daily. Breakfasts were satisfactory with a limited range of food on offer. All staff were friendly , polite and helpful. The Burlington is in a great location, close to all amenities including bus routes, trains , theatres, pier, beach and shops and I’m sure that it was very grand years ago. Here’s hoping that the owners can restore its grandeur in the not too distant future.
Source: expedia.co.uk
A good value hitel close to all amenities
Great location
The lift was shabby also the windows in the room
Source: booking.com
Great location , near all the amenities. Friendly staff ,comfortable room.
We only stayed one night , did not have breakfast . The room was comfortable , not much of a view ,Bathroom was a good size. The entertainment in the bar was good, friendly Bar staff.
Source: booking.com
A pleasant stay, good value but a tired hotel
Location and friendly staff
Tatty decor, carpets and aging furniture
Source: booking.com
Location. Great value for money. knew in advance about the decor and was happy it was clean and the staff professional and friendly. Good size room for a single.
Shame it hasn't had more investment considering its location on the seafront, it's stuck in the 70's and 80's re decor.
Source: booking.com
Amazing customer service - and a beautiful hotel in a perfect location. If you're going to Eastbourne, this is the hotel to stay at - very much recommended. I can't wait to go back soon.
Source: google.com
Really good
Fantastic location, fantastic staff
Need to put irons in rooms and also a fridge
Source: booking.com
Comfortable enjoyed the entertainment
The view was amazing
Breakfast was OK not much choice when you stay over a few days Fire alarm going off in the middle of the night
Breakfast was OK not much choice when you stay over a few days Fire alarm going off in the middle of the night
Source: booking.com
Good
Nice place
Breakfast plates should be bigger
Source: booking.com
