just got back from a 4 day break with friends at the burlington hotel enjoyed our stay .Food ok and staff friendly our sea view room was clean .the hotel is in need of some updating the lifts are very small and could do with a clean also the ladies toilets in the function area are very dirty and the doors are filthy and I am sure that could be put right

Just returned from eastbourne, the hotel is currently being partly refurbished, i say partly because our room had a new bath, but a scratched sink and toilet, new carpet in bedroom and on corridors, freshly painted, workmen currently doing floor 2 .
The staff were very friendly and the food was good apart from the frozen fish and chips, why cant you get decent fish at the seaside.?.
Most shearings hotels seem a bit tired, but for what you pay, i think they are ok, trouble is we are used to going abroad and having 5 star luxury, but you pay a lot more.
Overall the holiday was very good, and Tony the driver was a mine of information and made the holiday more interesting.

I stayed here with my daughter and two granddaughters age 15 and 12. Food both at breakfast and dinner was suitable for all of us - plenty of choice and excellent portions of good quality.

Rooms very large and very clean.

Hotel is in an excellent position - right opposite the pier and promenade. Excellent bus service to Hastings or Brighton. Recommend going into the Brighton Pavilion - well worth the entrance fee as you get to go into many of the rooms which are fabulous.

My husband myself and two older sisters went for a short 4 day break.
We booked rooms on the front and were very pleased with the lovely position and view, however my sisters room, 212 needed severe renovation and had a very dangerous carpet, it was all torn and had lots of ripples in it.
My main worry was that as the recipient of a triple hip operation, she would fall and do greater damage so we bought a small rug tto cover it up.
Very bad for a hotel catering in mainly older clients
Our room 207 was very small but adequate and could also have done with renovations.
Both had very squeeky floorboards which woke us whenever the people above walked across them.
The waiter Daniel was very efficient, polite and made us feel very special, in fact he added to the pleasure of our small break.

The hired cabaret entertainment could have been better but Mark was very good and we found him very funny and approachable
All in all a good holiday with good food and friendly staff but if you go don't forget to take a face cloth as unlike most Shearings they are NOT provided.

Just had a 5 day coach trip and we found this to be a excellent hotel and resort.

First impressions of the hotel were not good. The car park was not properly surfaced and the rear of the hotel was shabby and in need of a coat of paint. Some of the public areas were in serious need of refurbishment with badly chipped paintwork and carpet that appeared to have been patched with sticky plastic tape. The two lifts were very small and totally inadequate for the size of the hotel.
On the positive side our room was clean and furnished to a good standard with good facilities the only downside to the room was the very creaky floorboards. The staff were excellent and the food very good.
If the condition of the hotel matched the quality quality of the food and the service provided by the staff I would have been happy to give it a five star rating, as it is I can only give thre stars.

We were on a coach trip with 12 friends, and were apprehensive about coch hotels, but we were pleasantly surprised with the Burlington. Service was good, and the staff very friendly. I had a broken foot, so couldn't walk far on crutches. We'd asked for a room near the lift, which we were given. The room was a large room, and although a little dated, was perfectly comfortable. On the bath was a hand rail for getting in and out of the shower, which was a boon for me. The dining room was large and airy, and although the tables were in twos and fours, the staff made sure we had a table set up for 12, which was appreciated.

we wanted a week so we had to go Fri-Mon then Mon -Fri..My niggle is the menu.....We had the meals repeated...that said, if the person who didn't want scampi and roast potatoes there were other choices ..and reasonably priced chips which we had , one portion would be ample for two, as we found out.
We upgraded to premier and had a lovely room the bath and separate shower, fantastic.
Staff were friendly and hard working ..Bruno our waiter was superb.A special mention for Matt ...you've got a brilliant bar manager there.
Get wifi and things can only get better.

We were a mixed age group of sixteen people to celebrate my Mother in laws 80th birthday. The location was great,opposite the pier and just around the corner from the shopping centre. All the staff were friendly and helpful, especially Damian,Maria and Mouse (I think). The food was good and plentiful with a small supplement for a steak or king prawns etc. The standard rooms are a little tired,but clean and fantastic value for 3 nights half board. Well done to all.

I had a lovely stay here over the Royal Wedding weekend. My room at the back was very quiet and the bed extremely comfortable. There was bingo, a quiz and entertainment on two nights, the singer Alister Wilmott was very good. On the first night the wine waiter didn't arrive until we had our desserts so we took another Tripadvisor's advice and ordered wine from the bar on subsequent evenings. Would definitely go back.

despite some negative reports about this hotel my wife and i found it excellent value for money ,clean and tidy room adequate facilities in room(why would you moan about not having sky and freeview on the tv we dont stay at hotels to watch the tv)There is a lovely choice of meals and we found the food really nice with lovely portions and a choice of a glass of red or white wine with the evening meal.The staff work hard and are very pleasant,there is various entertainment in the evenings with bingo quizes and dance music with an act on some nights.Its right opposite the seafront and a couple of minutes walk from the main shops The free bar from 19.30 till22.30 is staffed very well and the queue goes down very quick even when its longer than at other times.So all in all a really nice place to stay

We had a lovely 4 day break,
Whent with Shearings from Ormskirk lancashire,
It was a four day break for my wifes birthday 11-April, the coach was superb got to the hotel in plenty of time to unpack make a cuppa and go down for our meal, the menu had a realy good choice of meals our waiter Arther ( table 100 ) would do anything for you nothing was too much trouble,
The room we had ( 308 ) was very spacious, sea view plenty of wardrobe space and the beds were very comfortable we were very pleased with the hotel,
Night time in the hotel was just as enjoyable free drinks, a bit of bingo, a quiz, and cabaret realy enjoyed our stay.
Albert and Monica

After reading some of the reviews about this hotel we were pleasantly surprised. No trouble parking car at the rear of the hotel. The back of the hotel looks a bit run down, but we had upgraded to a sea view room. Arrived just as a Shearings coach was unloading but the reception staff were very quick at dealing with the rush. We stayed for 4 days in room 313, this was clean and well serviced. It could do with a newer wardrobe and wider bed. Dont forget to take your own shower gel, they do not supply any. Service in the restaurant is very good, as was the food. If you want a drink with your meal get one at the bar before you go in the restaurant, there were only two wine waiters that we could see, and they never saw us. We did find that it was too warm in the public areas. The hotel is right on the sea front and next to the pier and only a 5min walk to the main shopping area.

we had a great week ( mon-fri ) with shearings . stayed in room 406 . clean and tidy , well serviced each day . radiators worked too well had to keep turning them off as it was too hot . we paid extra for a seaview - well worth it . the meals in the restaurant were excellent and our waiter Bruno was great . the drinks in the bar seemed a bit dear - we were charged different prices for the same drinks on 3 different nights. all the staff very cheerful and happy to help . Decor - the ground floor of the hotel was fine but as you went up to the rooms it got very tired looking . I'm sure if they got out a few tins of paint it would be a great improvement . BUT this didn't stop us from having a great week . i did enquire about the premier rooms but they only come with a double four poster bed - which i'm sure cuts out 50% of the clientele from booking them - whats wrong with twin beds in a premier room? ANYWAY had a great time looking forward to visiting again.

Before you accept the room you are given, check it over thoroughly. Listen for noises, such as air-con which can go on through the night. Check the windows for draught proofing as they could make the room very cold in the winter.The room we were given had both of these faults and it really did spoil our stay there.
We didn't find out about the noisy air con until the second night and by then we were all settled in and had no wish to change rooms. People who did change their rooms were allocated ones on higher floors which would not have suited us as we asked for a low floor and were given one.
The window draughts became apparrent on our second night too. Being very windy, the gaps in the old style Crittall windows really let the cold in. Inside the toilet it became freezing cold but we were able to close it off whilst we slept. However, when we needed to use the toilet in the middle of the night, it was necessary to put a coat on whilst we were using it. The draft coming through that rear window was so bad that we had to stuff the spare blanket across it to block it off. This inconvenience though, worked well for us during the day, as we were able to use the toilet as a cold store to keep our wine chilled.
The problem we couldn't shut out was the noisy air con. I suffer fom tinatus so I don't mind a little noise, my wife however does not, and the constant whirring kept her awake.
the shower was rubbish as was the window view and I could go on and on about trifling things but I will end the complaints here.
Downstairs was a much different . The dining room was superb as was the service from our French waiter Damien. Food was good and so was the beer although I found a pub around the corner where I could get a pint of Pilsener for £1.45 and a glass of wine £2.95 for a good sized glass.
The lounges were very comfortable and had lovely views of the gardens and the pier.
In all it wasn't a bad hotel, perhaps I had a bad room and that happens sometimes, It's the luck of the draw. Oh by the way, our room number is 101 and the name of the pub is the 'Duke of Devonshire', just 5 minutes walk from the hotel.

My wife and i ,spent 4 nights at this hotel 28th feb-4th march on a shearings coach tour. we paid a little extra for a sea view , and were rewarded with a rather nice room on the 4th floor overlooking the pier . it was particularly nice listening to the waves lashing in whilst in bed. Bed very comfortable and room service very good. Dining room quite smart, and food and waiter service excellent. We were surprised on one evening, that Bobby Bennett. ,who used to be on tele a lot at was the cabaret artist . Much enjoyed. First visit to eastbourne ,and found it avery nice resort . we went to see seventies band 10cc at the congress theatre on the wednesday evening .Brilliant show which added to our enjoyment.. NO COMPLAINTS at all about this hotel and cannot understand the negative reviews.

No complaints. Hotel needs some updating but overall was comfortable and clean. Meals were very good and the Hotel staff were very pleasant and helpful. As usual another good Shearings holiday.

Arrived on 25thFeb for three nights. Having read some previous reports I was a bit pessimistic as to what to expect. We were given a room on the second floor. OK it needed a bittarting up but the room was clean the beds were clean and comfortable and the heating worked. Bathroom was a bit dated but served its purpose. Tea/coffee making in room. Pleasantly surprised with Dining Room. Very spacious,comfortable and Waiter Service which is quite something nowadays. The choice o f food for Dinner and Breakfast was excellent. Entertainment was acceptable. Free Bar on Saturday was a very pleasant surprise. For £99 for 3 nights including Coach . Meals etc. I was very pleased. Will go again later in year.

We found this Shearing Hotel good value for money at just £99 for a 5 day stay in February on half board, this included the coach trip from the North of England to Eastbourne and back, plus 2 day trips out to Brighten and Bexhill.
The dining room was large and well laid out and the waitress service was admirable. The food was good and plentiful with lots of choice. The bedroom furniture and carpets were a little tired but the beds were comfortable,the heating in the room worked well as did the shower etc in the bathroom.
There was nothing to complain about the whole of the holiday and I would go again and would recommend it to a friend.
Having read other reviews of the Burlington Hotel I totally disagree with the ones which rubbished everything about this Hotel

On December 17th 2010 we set off to Eastbourne with Shearings on a Noel weekend. We went to the Gateway on the M1 and it started snowing as we left around midday. It continued snowing all the way there and we certainly had a Noel weekend in that respect.
We stayed four nights at the Burlington Hotel in a room at the side of the hotel on the third floor. They were looking for £15 for a sea view room but we declined. The room was a fair size but the bathroom was tiny and the room was cold. We later learned that most rooms we the same.
Dinner was very good with two meat courses on offer, one fish course and a vegetarian option. There was a range of starters and desserts. All meals were table served. The hotel is quite old and could do with some updating. I feel the place might look better in the summer.
When we got back to the room the radiator was cool so we went to bed to keep warm.
Breakfast was a full English and you could choose what you wanted as well as cereal. Again it was table served. The coffee was of good quality and as a coffee drinker I have had some really bad coffee over the years so this was a nice surprise. My wife said the tea was quite good. It was a good meal.
On the Saturday we went for an included trip to Rye and that was a laugh. When we got there the pavements were too slippy to walk on so we came back to Eastbourne in a snowstorm. That made a change.
On Saturday night the heating system packed up and was off until late Sunday afternoon. The whole place was freezing and the staff didn't say anything about it apart from an engineer was on his way from Essex. A new pump had been fitted on the day we arrived and it had stopped working.
I made a request to reception for a room heater on Saturday morning but it didn't appear until Sunday afternoon. The heater we received was a small oil heater and produced as much heat as a hot water bottle. There was a distinct lack of communication from the staff in the hotel about the heating system. Some of the people there were quite elderly and had problems coping with the cold. They couldn't even get to the shopping area because the pavements were covered in ice.
There were a number of cases of stomach upset in our group and several of them went back home using other means apart from the coach. In each room was a leaflet on the Norovirus and my wife was sick with most of the symptoms of this condition. I succumbed as we got home and we were still ill at Christmas so had no Christmas dinner.
The television in the room was very small so we watched the final of Strictly Come Dancing and The Apprentice along with other guests in the lounge but it was cold in there.
It was a different weekend with a cold hotel, good food and lots of snow. There was no Christmas music played at all and there was a distinct lack of atmosphere throughout the weekend.
We shall go back to Eastbourne, perhaps even to the Burlington, but not in the winter.

just back from this fab hotel, and as my previous review 2 years ago enjoyed every minute. there are a lot of new faces in hotel staff, but some still remain, which is understandable in any carering buisiness. Room was clean, food was excellent bar was same prices as our local. for those who read our last review on this hotel the cliental has not changed, but what a fantastic group of people from all walks of life.will be returning again without doubt and will enjoy again.

Good journey down there, brilliant coach driver called Chris.
Great welcome, check in easy,all staff very pleasant and helpful.
The hotel in need of alot of TLC, but did seem clean.We had a room at the back of the hotel, very shabby, but spotlessly clean, the shower didn't work, but lashings of hot water for a bath.The meals were good, our waiter lovely, looked after us really well. The entertainment good especially on New Years Eve.
BUT......we were not warned before our trip or when we got to our room as some guests were that NOVAVIRUS was in the hotel, we had no idea until i became ill on our return home, it took me 5 days to get over it and 3 days loss of earnings. Its a shame because it has put me off returning to this hotel or recommending it to anyone, if they care so little of their guests welfare.I have always been a fan of shearings holidays, but now not sure if i trust them.

A pleasant arrival & booking in.
Overall thehotel was too hot.
The food & service in dining room were very good. Staff kind & helpful here.
Our room looked over the sea & was spacious--but tired looking.
The shower was hopeless altho' we could have hot baths.

The decor is OK downstairs but the upper floors need attention & are very shabby.

The norovirus struck the last day which was awful . They were fumigating the bedrooms when we left.

Just got back from the Burlington Eastbourne lots of people there were suffering with norovirus, we had to make extra stop on journey home for ambulance to collect a passenger she was taken off coach hope she is ok. there were info sheets in rooms about virus would had been nice to have been told in advance so we coul...d have cancelled and not put us at risk of infection this close to xmas dissapointed with you shearings. took us a week to recover not going back

Just returned from a Tinsel and Turkey Weekend at the Burlington in Eastbourne. Hotel is in an ideal location, right on sea front and close to shops.
Our room was on the top floor and overlooked the Pier, it was adequate, having all the necessary equipment. It was cosy and warm,unlike some of the other rooms we discovered from our fellow guests, mainly retired couples. The food was good and plentiful and served by very friendly eastern european staff.
My main complaint is the unorganised car park at the rear of the hotel. Had there been proper marked parking bays the 'selfish' parking by other guest would have enabled many more guests to use the facility. However 'parking permits' are available from reception and only cost 50p for over 24hours in nearby streets.