Came for a spa day and it didn't disappoint! I had a facial and my husband had a massage and both treatments were fantastic - thank you to the two Sarahs! Nice pool and thermal area. We had a lovely day here, thank you!

An excellent Hotel, really enjoyed the facilities, the newly renovated rooms are fabulous. Stephen was brilliant and we really had a great time. The room service was brilliant and the spa and pool are out of this world. Fabulous value and an often overlooked gem! Will be back very soon.

Really nice Hotel, the rooms are really nice especially the renovated ones. I had a really great break, the pool was fantastic and the spa area with the steam rooms was even better than I had expected. Stephen was great.

I had a fantastic break at this lovely hotel. We stayed in one of the newly renovated rooms, which was beautifully done and very comfortable. The facilities were a massive highlight for me—the pool is fantastic, and the spa area with the steam rooms completely exceeded my expectations. I also want to give a special shoutout to Stephen, who provided brilliant service and made our stay even better. Highly recommend!

I am just finishing an overnight stay here given as a present for my birthday. There are both positives and negatives for the hotel.
Positives. The drive up is impressive with outside looking very nice. There is extensive parking but some of it is a good walk away from the front entrance which might cause problems if you have mobility issues.. The staff are well mannered and courteous. The room was clean and well appointed. The water was hot and the bath as well as a shower was a bonus. The breakfast was adequate have had much better but also had worse.
Negatives. The whole of the hotel has a ‘lost’ feel. Many of the side rooms are locked up and not in use and the rooms are accessed along a labyrinth of corridors, stairs and lifts. The bar is very dark although parts of it are comfortable. The spa area is more like a local gym and leisure centre. The whole spa area needs refurbishment. The ladies lockers do not work and the spa area is lacklustre. The restaurant menu in the evening was both expensive and uninspired. Breakfast area was totally inadequate for the number of guests in the hotel and had a real school canteen feel about it. There is one coffee machine for all the guests perhaps investing in just one more might help the situation
Reflection. When you go to a spa hotel you go for pampering and a feeling of luxury. If that is what you want go elsewhere.

The best part of this hotel was the front of house staff Sam, Julia, Chuti, Aziz, and a large gentleman whose name I can't remember but was most obviously one of the furniture.

The cleaning team, aside from one young blonde lady, were partial hit and mostly miss (Think cheap versions of Roomba vacuums, and using the same gloves for refilling coffee as they had on for the bathroom).

The room we were in was spacious and well appointed, and I can't fault that. The showers were hot once maintenance had reset them, and the bath was a nice addition.

The rest of the hotel requires significant attention, thought, and investment. It was formally seen as one of the most luxurious stately home stays in the North West of England, and many weddings and events were held there.

There is nowhere really for kids (Could do with a little park on the grounds, or even setting aside a room with play items in). Most of the side rooms are closed off, or locked down, and not much is going on the in restaurant (Not even a Sunday lunch, or a decent menu).

Breakfast is extra, as seems to be the case across most hotels in England these days, and so we didn't experience that. The menu itself in the restaurant (Needs a real review and refurb), and the bar area, is expensive and so we mainly Uber'd each evening.

We stayed for 2 weeks, and so got to know the place, and all-in-all Accor needs to really consider its life choices. I would say that this place requires a Northcote Manor approach, and could really be a destination hotel if someone at Accor HQ paid a glancing look in its direction.

We looked around the pool and gym, but didn't use as it felt like a conservatory add-on.

Please someone take this old dame, and breath life back into it again. It will rejuvenate the area, bring further steam and investment, and bring significant revenue to Accor.

All the staff at this Hotel were very friendly & helpful. Stand out were the retsaurant staff particulary in the evening, where a good understanding of my dietary needs was shown by our waitress Lilly.

I am surprised by the 5* star reviews recently because when we went we didn't experience the quality others talked about. We stayed in a refurbished room (6) but found the coving damaged, holes in the bed linen and the overall room cold. We had to ask for a heater because we struggled with the radiators not working which we reported to the duty manager, it took them 1 hour to bring the heater. We had dinner at the hotel, the front of house staff especially Sofia were fantastic but the service in the kitchen was really slow. We were in the restaurant two and a half hours in total but we're told that they had coach trips in and that was the reason they were overwhelmed. It's a shame management hadn't managed this better with more kitchen staff at the time. The spa and leasure facilities needs the most money spent on them, the swimming pool was cold, the changing rooms damaged and dated and the overall look was shabby. Breakfast was fine but the selection was depleted at 9am because of the coaches that had been allocated first, missing bread, mushrooms and pastries. We asked for more but were told they had ran out, again bad planning on the managements part. All in all we wouldn't stay again and we would use another hotel chain when we book a similar experience.

Clean room, excellent staff. Short Lilly was very accommodating in the restaurant.

First of all, it’s such a stunning hotel with amazing facilities and makes for a great weekend away. When we arrived at check in the staff were polite and welcoming, advising us on where our room was located and prior to the stay, kept me up to date with any details regarding the booking. The room was upgraded to a quieter part of the hotel away from the function rooms, and this was perfect. I also opted for the valentines offer of balloons and chocolates and noted it was a birthday occasion. After a smooth check in we headed to our room and was shocked! The staff had ever lovingly wrote happy birthday on the mirror and beautifully decorated it and the bed with petals, balloons and chocolate. They definitely went above and beyond in their service. We had a spa session booked for 5pm and that all ran smoothly, the spa staff were extremely polite, calming and welcoming providing a brilliant service. The spa area was well kept and very tranquil. We headed back to our room to prep for our meal at 7pm. When we arrived to dine, Chloe our server was amazing. She explained everything throughly and was extremely professional and polite throughout and provided great table service. An absolute asset to the hotels team. I couldn’t fault the stay at all, the hotel was beautifully kept and extremely clean and all the staff were polite and friendly.

What a fantastic hotel. On arrival, the staff made us feel very welcome. The food was outstanding, the rooms cleaned to a very high standard. I also want to point out that Aziz provided a fantastic service, remembering things about us. This made our stay extra special. We won’t hesitate to book again when in the area. Thank you.

Positives – spacious rooms and excellent facilities. We especially loved the spa, particularly the pool, jacuzzi, steam room, and sauna — exactly what we needed to start the new year feeling refreshed. The room was spotless, large, and very comfortable. It was also beautifully decorated as a surprise for our anniversary, which made our stay feel extra special.
Negatives – only two small drawbacks. The bed was made up of two singles zipped together to form a king, and the toppers kept separating. The other issue was that the spa is located in a separate building, requiring a bit of a walk and feeling slightly maze-like to get to. Also worth noting: additional robes and slippers aren’t provided, so keep yours with you until you’re finished at the spa. Towels, however, are unlimited.
Overall – 9.5/10. A fantastic stay with plenty of nearby dining options, 24-hour reception support, comfortable rooms, and great spa facilities.

Semoyal has been extremely helpful with our visit. Thank you very much!

Nice hotel, bit dated. Food was good. Service was good. Julia was very helpful on the front desk.

I stayed in the hotel for 3 days and really enjoyed it. My check in and check out was competed by Julia in the reception and she was so kind and friendly, very profesional. The room was lovely, big and warm. The food in the restaurant was so fresh and delicicious. I highly recommend staying in this hotel.

Amazing service! Great rooms and friendly staff. Sem checked us in at the desk and was very friendly and useful!

Stayed for the first time in a while in on the the recently refurbished rooms. Nice. Warm welcome from Julia on reception!

Stayed in this hotel multiple times now and have never had any complaints. Wonderful hotel and very friendly staff. Special shout out to Julia on reception for making sure everything was sorted for my stay. Thanks again, I’ll definitely be returning again soon.

Lovely hotel and reception staff are amazing Chuti, Semoyal thank you.

Puritans an amazing manager

Staying here every January for a week and great value for money. Julia at reception has been very helpful as always!

Julia onthe reception was so helpful. A credit tomorrow pal
Any

Mark on nights was so accommodating and welcoming! He really made our night telling us about the history of the building and letting us look around while he worked different rooms. Liam on the bar was also very lovely and friendly, we couldn't have asked to have felt more welcome! Thank you both!!!

Came for a spa day - Samantha the therapist was 5* she deserves a reward, magic hands and exceeded expectations.

Purchased a day pass for the Spa.
The staff were very helpful, the Thermal Rooms (sauna and steam rooms) were good. The pool however was freezing! This did unfortunately spoil the day. There was a jacuzzi too, however this was attached to the pool, and therefore also freezing. There was a sign on entry regarding the temperature of the pool, and that it is "under investigation". However, there was no warning of this when booking, which is disappointing.
Otherwise, a really lovely Spa, if the temperature on the pool was fixed I would revisit again.