Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
great service, thank you.
Source: google.com
We stayed at the Mercure Dunkenhalgh Hotel & Spa this weekend and would rate it 3 out of 5.
First impressions weren’t great due to confusing car park signs stating £10 for 24 hours for hotel guests, which hadn’t been mentioned when booking. However when entering our car reg into the touch screens at reception it said parking was free. Clearer signage would avoid that initial frustration. Check-in was also a little slow at first.
Our courtyard-style room (separate from the main building) was clean and had everything we needed. Unfortunately, we didn’t sleep well. The roller blind fell down during the night and couldn’t be reattached, so courtyard lights shone into the room all night. The pillows were very firm, the bed was two singles pushed together, and there was some radiator noise clicking in the morning.
The spa facilities themselves are nice. Unfortunately the robes had run out for my husband & it was quite busy, with most loungers reserved by towels, and around an hour before closing a sleep and wellness session began setting up while guests were still using the pool. The organiser repeatedly came through with large boxes, left doors open letting cold air in, inflated around 10 lilos and moved equipment around us. Although apologetic, the noise and disruption took away from what should have been a calm atmosphere, specially being valentine’s evening so we left earlier than planned.
Breakfast was good, with a nice cooked selection and fresh fruit, and we appreciated being able to use the spa again before checkout. However, due to the spa disruption, confusing parking signage and poor night’s sleep, we likely wouldn’t return.
First impressions weren’t great due to confusing car park signs stating £10 for 24 hours for hotel guests, which hadn’t been mentioned when booking. However when entering our car reg into the touch screens at reception it said parking was free. Clearer signage would avoid that initial frustration. Check-in was also a little slow at first.
Our courtyard-style room (separate from the main building) was clean and had everything we needed. Unfortunately, we didn’t sleep well. The roller blind fell down during the night and couldn’t be reattached, so courtyard lights shone into the room all night. The pillows were very firm, the bed was two singles pushed together, and there was some radiator noise clicking in the morning.
The spa facilities themselves are nice. Unfortunately the robes had run out for my husband & it was quite busy, with most loungers reserved by towels, and around an hour before closing a sleep and wellness session began setting up while guests were still using the pool. The organiser repeatedly came through with large boxes, left doors open letting cold air in, inflated around 10 lilos and moved equipment around us. Although apologetic, the noise and disruption took away from what should have been a calm atmosphere, specially being valentine’s evening so we left earlier than planned.
Breakfast was good, with a nice cooked selection and fresh fruit, and we appreciated being able to use the spa again before checkout. However, due to the spa disruption, confusing parking signage and poor night’s sleep, we likely wouldn’t return.
Source: google.com
Lovely staff. Great meals breakfast and dinner was worth it. See you soon
Thanks Priya and Arika for great welcome
Thanks Priya and Arika for great welcome
Source: google.com
Sophia serving at night at the restaurant was amazing
Source: google.com
Sofia in the restaurant was amazing, she had amazing customer service and went above and beyond for us, thank you Sofia
Source: google.com
It may have been raining and cold, but an exceptionally warm and friendly welcome from Julia at reception set the tone for a comfortable stay.
Source: google.com
We had a lovely stay at the Mercure Blackburn with my partner, our son, and myself, and I honestly couldn’t fault a single thing. We stayed in a double room which was spotless and so well presented.
On arrival, Sam greeted us and provided a really helpful welcome information guide that covered absolutely everything you’d need to know, including children’s pool times and even a WhatsApp contact number. Any questions I had were answered within 5 minutes of messaging, which was amazing service.
In the morning, Arica and Julia were so helpful and kindly directed me to the spa and honestly it was fantastic! Great for the kids & the spa is fantastic for the adults ! Such a relaxing experience.
This really is a hotel for everyone. Every member of staff we came across was friendly, welcoming, and genuinely lovely. We always love staying here and will 100% be coming back again.
Thank you so much! 💖
On arrival, Sam greeted us and provided a really helpful welcome information guide that covered absolutely everything you’d need to know, including children’s pool times and even a WhatsApp contact number. Any questions I had were answered within 5 minutes of messaging, which was amazing service.
In the morning, Arica and Julia were so helpful and kindly directed me to the spa and honestly it was fantastic! Great for the kids & the spa is fantastic for the adults ! Such a relaxing experience.
This really is a hotel for everyone. Every member of staff we came across was friendly, welcoming, and genuinely lovely. We always love staying here and will 100% be coming back again.
Thank you so much! 💖
Source: google.com
What a fantastic hotel. On arrival, the staff made us feel very welcome. The food was outstanding, the rooms cleaned to a very high standard. I also want to point out that Aziz provided a fantastic service, remembering things about us. This made our stay extra special. We won’t hesitate to book again when in the area. Thank you.
Source: google.com
Great little hidden gem in the area!
I had a place to stay for business needs and it offers a very good experience for my stay.
It has good reception service, good rooms food and gyms.
Gyms is incredible great, complimentary to hotel guest, comprehensive gym equipment and clean and safe environment.
Service is nice with the room service, room cleaning is great everyday as well. Reception service is top notch, they are always with smile and happy to answer any question and help. Thank you Julia to help me check in and answer my room service call when I needed. She is always with her big smile and being helpful and make sure I have a pleasant stay.
Breakfast is decent, lots of food options. Bar is alright, food is 6/10 not perfect but the vibe is good.
I had a place to stay for business needs and it offers a very good experience for my stay.
It has good reception service, good rooms food and gyms.
Gyms is incredible great, complimentary to hotel guest, comprehensive gym equipment and clean and safe environment.
Service is nice with the room service, room cleaning is great everyday as well. Reception service is top notch, they are always with smile and happy to answer any question and help. Thank you Julia to help me check in and answer my room service call when I needed. She is always with her big smile and being helpful and make sure I have a pleasant stay.
Breakfast is decent, lots of food options. Bar is alright, food is 6/10 not perfect but the vibe is good.
Source: google.com
A great hotel, plenty of plus points.
There's a fully equipped gym, spa facilities, cameo restaurant and bar.
Rooms are good, plenty of choice based on your budget.
Stand out feature is the staff, excellent all round, cannot help enough and are friendly and welcoming.
on my most recent stay Julia was very helpful, thank you
There's a fully equipped gym, spa facilities, cameo restaurant and bar.
Rooms are good, plenty of choice based on your budget.
Stand out feature is the staff, excellent all round, cannot help enough and are friendly and welcoming.
on my most recent stay Julia was very helpful, thank you
Source: google.com
Amazing experience, all staff was so friendly, but Julia’s service was exceptional, will be returning 😊
Source: google.com
Julie was great
Source: google.com
I had an amazing experience at this hotel, thanks to the incredibly kind and dedicated team. From the moment I arrived, the reception staff made me feel genuinely welcome. They are very friendly, attentive, and always ready to help with anything you need. Their warm, personal approach really sets the tone for the whole stay.
The restaurant and breakfast team also deserve special praise. They are so passionate about what they do, and you can feel it in the way they look after every guest. Their positive energy truly makes my day, and the food itself is delicious with great quality and variety.
My room was equipped with great amenities, especially for coffee and tea lovers, and the bed was very comfortable.
Overall, the staff here go above and beyond. Their friendliness, professionalism, and genuine care for guests make this hotel stand out.
The restaurant and breakfast team also deserve special praise. They are so passionate about what they do, and you can feel it in the way they look after every guest. Their positive energy truly makes my day, and the food itself is delicious with great quality and variety.
My room was equipped with great amenities, especially for coffee and tea lovers, and the bed was very comfortable.
Overall, the staff here go above and beyond. Their friendliness, professionalism, and genuine care for guests make this hotel stand out.
Source: google.com
Julia on reception was amazing. Sorted all my Accor issues out. Excellent service from Mercure
Source: google.com
Julia was amazing as always. Amazing at her job
Source: google.com
Was welcomed and checked in by Julia who was very polite and friendly.
Source: google.com
Lovely hotel and fantastic staff. There was a really lovely lady on the front desk called Julia who was extremely friendly. It makes a change from the typical moody receptionist I often face at other hotels
Source: google.com
Very good service, especially with Julia on the front desk.
Source: google.com
Julia on reception greeted us with a warm smile very friendly and professional answered all questions and was a pleasure to deal with all staff were friendly and helpful which made for a great mini break for me and my wife
Source: google.com
Absolutely beautiful!
No one fault
Staff was amazing
Spa amazing
Food amazing
All found perfect
No one fault
Staff was amazing
Spa amazing
Food amazing
All found perfect
Source: google.com
Absolutely beautiful, staff fantastic, especially the gentleman that welcomed us and check us in, his name was “ Priya “ absolutely fantastic 10/10
Room is clean and tidy
Overall very happy indeed
Room is clean and tidy
Overall very happy indeed
Source: google.com
The location of this hotel is amazing, the atmosphere is warm and welcoming, The rooms are spotless with a bath and a shower plenty of tea, coffee, milk and sugar. The value for the rooms and food is well worth the value of money. The noise level is very quiet and also the service from the hotel employees is absolutely fantastic and you have a swimming pool, jacuzzi, steam room, sauna and treatment rooms would definitely recommend and come back again.
Source: tripadvisor.co.uk
Special mention to Julia who was warm and attentive and listened to guests requirements was clear in explaining things and nothing was too much trouble
Source: tripadvisor.co.uk
Lovely stay, rooms were amazing, staff were lovely and Julia gave such a warm welcome! Would definitely come back especially with the pool and spa
Source: tripadvisor.co.uk
Stayed for the first time in a while in on the the recently refurbished rooms. Nice. Warm welcome from Julia on reception!
Source: tripadvisor.co.uk
