Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Stayed 1 night and we found it enjoyable, we were upgraded to an executive room & found it clean, very comfy bed & nice en suite. & very quiet. Maybe the bad reviews is that the standard rooms don't come up to scratch. There was a Jewish wedding on at the same time & it was enjoyable to watch.
Breakfast was very good but as usual with buffets some of the food can be warm.
Although they say they have acres of land a great deal of them is covered by car parks.
Breakfast was very good but as usual with buffets some of the food can be warm.
Although they say they have acres of land a great deal of them is covered by car parks.
Source: tripadvisor.co.uk
Stayed at the Dunkenhalgh Hotel on Saturday evening with my Husband for our Wedding Anniversary. We had such a wonderful stay! Easy parking, Reception staff greeted us with lovely smiles and made us feel welcome. We stayed in one of the bigger Courtyard rooms it was spotlessly clean with a lovely exec spec to it. Hats off to the Housekeeping team for the lovely touches they added that greeted us when we arrived. The room was lovely and cosy with its lighting and very quiet during the night which gave us a lovely night's sleep. Thank you to all the staff we had a brilliant stay.
Source: tripadvisor.co.uk
We visited from 9th May to 13th May as part of a coach trip. My husband was taken ill and then was admitted to hospital. The staff were all so helpful and kind. It was a very stressful time but was made more bearable due to the support we received. A great big gold star awarded to all if them.
Source: tripadvisor.co.uk
After visiting at Christmas, we booked for our family to celebrate a significant birthday! The staff at the Dunkenhalgh make this hotel. The rooms are gorgeous and spotless, the food is amazing, the staff can’t do enough! Thank you to the hotel manager and all the staff. You go above and beyond! Highly recommended and can’t wait to return!
Source: tripadvisor.co.uk
Visited this hotel for our dad's 'special ' birthday with the whole family. We couldn't have wished for a more fabulous weekend. Lisa and her staff were so attentive and made dad feel so special. Food, service and amenities were excellent 👌 thank you so so much from all the family for being wonderful xx
Source: tripadvisor.co.uk
Hotel a little tired in places however some of the staff are amazing!! We had an executive room and it was very spacious and clean. The restaurant and bar had a makeover recently so they were pleasant as well. Buffett breakfast was a bit slow as they are still serving you the hot food and only one serving so queues were long at times. Young staff that needed organising but the managers worked hard. Second day at breakfast we didn’t even get asked about if we wanted tea or coffee. We were there for a wedding and the food was great. One of the staff that I think was called Ashton really made an effort to engage with us and I would hire her in a heart beat!!
Source: tripadvisor.co.uk
We stayed at the Dunkenhalgh for two nights and from the moment we arrived at reception we knew we’d made a good choice. The staff were very efficient and welcoming. There was no charge for parking so we invested it in wine with dinner! Our room was spacious, modern and very clean. Comfortable beds, flat screen t.v. And even a Nespresso machine with capsules, also kettle and tea/instant coffee.
Dinner in the restaurant was great food served quickly and hot. ( do try the steak pie, it’s to die for!) The staff in the restaurant, without exception, are lovely people, very efficient but always a nice smile and a chat. In the bar there is a lovely relaxed atmosphere, once again service was spot on! A little tip for wine drinkers, buy by the bottle and not glass, it’s cost effective! We met Shailesh who served us both at dinner and the next day in the bar. He remembered us and we had a nice chat, a very interesting young man who knows his craft very well.
The Spa did not disappoint. We always like to swim and this is a lovely pool. Once again staff couldn’t have been more helpful and friendly. We’ve never come across such consistency with staff members, could be great training or just Lancastrians, or a mixture?
All in all a perfect stay and, without doubt, we shall be staying again. Many thanks all at the Dunkenhalgh.
Dinner in the restaurant was great food served quickly and hot. ( do try the steak pie, it’s to die for!) The staff in the restaurant, without exception, are lovely people, very efficient but always a nice smile and a chat. In the bar there is a lovely relaxed atmosphere, once again service was spot on! A little tip for wine drinkers, buy by the bottle and not glass, it’s cost effective! We met Shailesh who served us both at dinner and the next day in the bar. He remembered us and we had a nice chat, a very interesting young man who knows his craft very well.
The Spa did not disappoint. We always like to swim and this is a lovely pool. Once again staff couldn’t have been more helpful and friendly. We’ve never come across such consistency with staff members, could be great training or just Lancastrians, or a mixture?
All in all a perfect stay and, without doubt, we shall be staying again. Many thanks all at the Dunkenhalgh.
Source: tripadvisor.co.uk
Over 20 of us were meeting up for a reunion as it was over 50 years since we had gone to Tanzania together. Some of the group hadn't seen each other since then! The reunion should have been in 2020 but it was delayed due to Covid19 restrictions. As organiser of the reunion I cannot fault the hotel in any way. In fact Natalie the Events Manager and her team were quite exceptional. They kept in contact with me throughout the planning process and were so very helpful. Nothing was too much trouble for this team. They really listened and suggested things to make the event even better. We were given a side room in the restaurant where the food and service were excellent. It was very good value too. On the final night we had a Gala Dinner in the Portrait Room which was superb. The staff were very adaptable and thorough in every aspect from IT equipment, seating plans, food and service allowing time for speeches etc. The facilities in the hotel were very good too including an excellent gym and swimming pool and we made good use of the friendly bar. If you are planning an event like this I would definately recommend this venue. It could not have been any better. We left with sweet memories.
Source: tripadvisor.co.uk
We stayed here for two nights in May 2022 and had a great time. The staff were very friendly, the room was huge and was well furnished with modern furniture. The food in the restaurant was really excellent and great value. But the hotel management do need to update the terms of their special offers ... there is actually NO CHARGE for parking and the DBB special rate included a full three course meal. We shall definitely be back. Readers should ignore the very critical reviews ...... they must be comparing Dunkenhalgh Hotel with a five star Ritz experience?
Source: tripadvisor.co.uk
Lovely hotel pleasant staff room and bed very comfy even if we did get bitten whilst staying here. Disappointed at breakfast as no brown sauce available and waitress was a bit curt when we asked for some. Had to request parking refund a week later which was dealt with immediately excellent service.
Source: tripadvisor.co.uk
We stayed in this hotel last Sunday and Monday night 8/9 May 2021, in Room 107 the bed was so comfortable,hot shower, tea and coffee, and clean to its life Housekeeping 10 out of 10, the staff in the restaurant just brilliant ( Nancy) so so helpful, but the best staff member was Dawn in the bar area she was just brilliant , As a ex Guesthouse owner I wish we could have had staff like her , she needs a Managers job , Breakfast best we have had , apart from myself 😀, book this hotel you will not be disappointed Gary & Lindsay Stacey .
Source: tripadvisor.co.uk
Myself and my wife stayed for one night (8/5/2022.
The hotel is lovely and all the staff we came across were very friendly and helpful. A special mention to one of the waitresses Amy, very polite and friendly thank you Amy.
The food was really nice, drinks aren’t over priced.
When we checked out we had booked into the spa and we both had a massage…again all the staff in the spa were really nice and friendly.
We would recommend the hotel to anyone wanting a relaxed atmosphere in lovely surroundings. We will Definitely be back thank you.
The hotel is lovely and all the staff we came across were very friendly and helpful. A special mention to one of the waitresses Amy, very polite and friendly thank you Amy.
The food was really nice, drinks aren’t over priced.
When we checked out we had booked into the spa and we both had a massage…again all the staff in the spa were really nice and friendly.
We would recommend the hotel to anyone wanting a relaxed atmosphere in lovely surroundings. We will Definitely be back thank you.
Source: tripadvisor.co.uk
This hotel is set in lovely grounds. We booked our stay directly with the hotel which proved to be better value than using any other booking site. The hotel was extremely well maintained and the staff were friendly and very efficient. A lovely clean pool area
Source: tripadvisor.co.uk
My friend and I had an overnight stay with spa treatments, firstly what a beautiful building our room was huge and spotless . Sam in the spa looked after us and the pool with the swim up jacuzzi was fabulous. We had a gorgeous dinner best fish and chips ever with amazing service !! Lovely staff lovely trip will be back :)
Source: tripadvisor.co.uk
Room was larger than expected and bathroom was great. Hot water tap gets extremely hot so be careful not to burn.
Spa area was good, we spent a while in the pool. Disappointed that the thermal area was closed without prior notice.
Breakfast was mediocre with lack of options and over cooked sausages and bacon. The service was great and always with a smile.
Staff here go above and beyond to help needs and make sure you’re getting the most out of your stay.
Would recommend
Spa area was good, we spent a while in the pool. Disappointed that the thermal area was closed without prior notice.
Breakfast was mediocre with lack of options and over cooked sausages and bacon. The service was great and always with a smile.
Staff here go above and beyond to help needs and make sure you’re getting the most out of your stay.
Would recommend
Source: tripadvisor.co.uk
Great looking hotel and grounds, close to motorways which was important for us.
Reception staff were really friendly and check in efficient.
Food in the restaurant was very good and all of party enjoyed it, staff seemed overworked and not really customer faced, just wanting to get the job done.
I am a wheelchair user and the accessible room is very spacious, however, it is quite a way from reception and in need of some. tlc and refurbishment as my pictures will demonstrate
On balance it was a good stay and we would certainly stay here again when in the area.
Reception staff were really friendly and check in efficient.
Food in the restaurant was very good and all of party enjoyed it, staff seemed overworked and not really customer faced, just wanting to get the job done.
I am a wheelchair user and the accessible room is very spacious, however, it is quite a way from reception and in need of some. tlc and refurbishment as my pictures will demonstrate
On balance it was a good stay and we would certainly stay here again when in the area.
Source: tripadvisor.co.uk
Absoutely beautiful hotel which hosted my best friends baby shower. We were in the Portrait room which was stunning. The staff couldn't do enough for us, especially Chris who was exceptional! The afternoon tea was also lovely and super yummy! Couldn't recommend enough for intimate events with family and friends. Thank you!
Source: tripadvisor.co.uk
Stayed for a couple of night ,lovely food, great staff,Sarah & Sarah b very attentive throughout our stay. Thankyou very much a wonderful weekend. Great deals with accommodation, food beer and wine, great value for money
Source: tripadvisor.co.uk
Spent my birthday weekend here. Everyone is so nice staff are very helpful and friendly. Rooms are clean and tidy. Fridge in the room, iron , dressing gowns , safe. Liked that the bathroom mirror was heated so it didn’t steam up when showering. Flat screen tv and free Wi-Fi. Parking is free for guests you just need to register your reg. pool is nice however the spa is connected to the pool so it’s the same temperature. The restaurant is nice, food is good. Breakfast is really nice and although the English breakfast food is served to you, if you want 2 or 3 of something you just ask for it and you can toast your own bread and get your own cereal. Will definitely come here again
Source: tripadvisor.co.uk
Problems did arise due to a disturbance with hotel guests,
However Do to staff positive attitudes they made are stay great.
Spa staff all super helpful and could not do enough for us
Olivia in the restaurant was fantastic, it was great to meet a warm kind down to earth member of staff, I hope her management take note of staff members like herself as she made us laugh and she never stopped smiling!
Rebecca on reception was really understand too! And really easy to talk to!
However Do to staff positive attitudes they made are stay great.
Spa staff all super helpful and could not do enough for us
Olivia in the restaurant was fantastic, it was great to meet a warm kind down to earth member of staff, I hope her management take note of staff members like herself as she made us laugh and she never stopped smiling!
Rebecca on reception was really understand too! And really easy to talk to!
Source: tripadvisor.co.uk
30 guests for private birthday party in Portrait room.
Did have to ask for room to be hoovered on arrival to set up - but this was done straight away as asked.
Seemed short staffed, however, Azis (manager of catering/bar area)was very helpful and organised for the buffet to be served in the breakfast bar area as to have in room would have been a bit squashed. Bar staff very helpful. Buffet very good and dietry requests accommodated for.
Booking process not a problem but felt staff dealing with recruitment issues/training of new staff.
My mum did however, have a lovely afternoon.
The parking arrangement confusing initially as signage gives impression that there is a parking charge which was offputting, but staff helped with information- registration of vehicle and duration of stay all that is required for guests.
Did have to ask for room to be hoovered on arrival to set up - but this was done straight away as asked.
Seemed short staffed, however, Azis (manager of catering/bar area)was very helpful and organised for the buffet to be served in the breakfast bar area as to have in room would have been a bit squashed. Bar staff very helpful. Buffet very good and dietry requests accommodated for.
Booking process not a problem but felt staff dealing with recruitment issues/training of new staff.
My mum did however, have a lovely afternoon.
The parking arrangement confusing initially as signage gives impression that there is a parking charge which was offputting, but staff helped with information- registration of vehicle and duration of stay all that is required for guests.
Source: tripadvisor.co.uk
Stayed the night of the 11th, very busy but the staff for being so busy were excellent the food coming out of such a busy kitchen was outstanding and a big shout out to housekeeping room 113 was immaculate will definitely be staying again. Reception staff definitely go above and beyond. Overall a great experience.
Source: tripadvisor.co.uk
Though the booking process wasn't as smooth as possible, Sally the manager handled it very well. She was very apologetic of the situation and managed to put things right, and apologised several times. The cove for our party on Friday night was fabulous, with amazing service and great food. Plus chilled wine! Aziz in the restaurant was lovely, friendly and helpful and nothing was to much trouble... EVEN helping make favour boxes for later that days wedding. Breakfast was lovely! With plenty of choice. Both mornings breakfast was fab. The rooms was huge! So much room! The beds well comfy! Possibly one of my fabe hotel beds! I love a hotel bed! Need biscuits on the brew tray!
I am really looking forward to staying again. Hoping we can bring the children and take advantage of the pool and of course I can get a treatment booked in.
Fabulous stay, beautiful place... Great service.. I 100% would recommend, and will be back.
I am really looking forward to staying again. Hoping we can bring the children and take advantage of the pool and of course I can get a treatment booked in.
Fabulous stay, beautiful place... Great service.. I 100% would recommend, and will be back.
Source: tripadvisor.co.uk
Excellent customer service good value for money superb unique evening meal special mention to the chef and Anston The chef responded to our request to meet him so we could thank him personally Anston has excellent customer handling skills I know I deliver that training The stay was punctuated by WOWs complimentary drink for my partner to celebrate her birthday was just one of the highlights
Source: tripadvisor.co.uk
Absolutely first class hotel, cant fault it. Great check in, rooms extremely large and spacious with everything you need, great evening meal in restaurant, breakfast was super, except standard for a hotel that size, no hesitation in staying again.
Source: tripadvisor.co.uk
