Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Plus points:
Very friendly and welcoming staff, spacious rooms with big bathroom, good breakfast and swimming/ gym facilities.
Good value
Cons: damp patch in corner of room, paid parking (normall), ev point was out of order and had been for some time.
Very friendly and welcoming staff, spacious rooms with big bathroom, good breakfast and swimming/ gym facilities.
Good value
Cons: damp patch in corner of room, paid parking (normall), ev point was out of order and had been for some time.
Source: tripadvisor.co.uk
We have thoroughly enjoyed a family stay at Mercure Dunkenhalgh Hotel & Spa Blackburn for the past week.
James, the Server in the bar, has been fantastic! Always going out of his way to be attentive and nothing was too much trouble. Considering the number of faces that pass him each day, he always remembered our favourite drinks, was cheerful and always keen to know how our day had been.
Mercure, you’ve got a rare one with James - his customer service is exceptional.
I also enjoyed a wonderful body massage from Ella in the spa. Very relaxing and would highly recommend treating yourself.
Some areas of the hotel are a little tired, but overall the place is fantastic, the food very good, drinks are expensive (but where aren’t they nowadays) and the staff made our stay perfect. Thank you.
James, the Server in the bar, has been fantastic! Always going out of his way to be attentive and nothing was too much trouble. Considering the number of faces that pass him each day, he always remembered our favourite drinks, was cheerful and always keen to know how our day had been.
Mercure, you’ve got a rare one with James - his customer service is exceptional.
I also enjoyed a wonderful body massage from Ella in the spa. Very relaxing and would highly recommend treating yourself.
Some areas of the hotel are a little tired, but overall the place is fantastic, the food very good, drinks are expensive (but where aren’t they nowadays) and the staff made our stay perfect. Thank you.
Source: tripadvisor.co.uk
Travelled as part of the coach trip, was served by Elisha for all 4 nights of our stay, really polite young lady and nothing was too much trouble. Lovely service throughout and breakfast was exceptional every morning. Thankyou for having us
Source: tripadvisor.co.uk
Firstly we wish to applaud all staff that my fiancee and I engaged with in your beautiful hotel
From room staff to restaurant and front of house staff there was professionalism, friendliness and humour despite the stressful nature of their jobs .
In particular we would like to draw attention to the reception staff on duty when we arrived on the afternoon of the 5th August, the room staff(Housekeeping) Maria , restaurant staff , Reshi, Olivia , Sara and Joshua whom ensured that food was served and cleared with quiet professionalism yet were engaging and polite , showing commitment to their role which was a pleasure to observe .
It is these qualities that added to and enhanced what was a special occasion in itself
When time and our worklife allows , both of us would have little hesitation in returning.
From room staff to restaurant and front of house staff there was professionalism, friendliness and humour despite the stressful nature of their jobs .
In particular we would like to draw attention to the reception staff on duty when we arrived on the afternoon of the 5th August, the room staff(Housekeeping) Maria , restaurant staff , Reshi, Olivia , Sara and Joshua whom ensured that food was served and cleared with quiet professionalism yet were engaging and polite , showing commitment to their role which was a pleasure to observe .
It is these qualities that added to and enhanced what was a special occasion in itself
When time and our worklife allows , both of us would have little hesitation in returning.
Source: tripadvisor.co.uk
Absolutely amazing.
Staff were so attentive without being in your face. Especially Sara who was so nice to chat to amd went out of her way to create cocktails for me.
Nothing seemed to be too much of an ask for the staff.
We booked the overnight spa stay for 2 which included dinner, breakfast amd an hour spa treatment.
Food was beautiful. The natural products used for the massage amd facial have done wonders wonders my skin.
Rooms were lovely. Plenty of space, love that there was a bath and shower cubical.
We are already planning our next visit. For a longer stay.
Staff were so attentive without being in your face. Especially Sara who was so nice to chat to amd went out of her way to create cocktails for me.
Nothing seemed to be too much of an ask for the staff.
We booked the overnight spa stay for 2 which included dinner, breakfast amd an hour spa treatment.
Food was beautiful. The natural products used for the massage amd facial have done wonders wonders my skin.
Rooms were lovely. Plenty of space, love that there was a bath and shower cubical.
We are already planning our next visit. For a longer stay.
Source: tripadvisor.co.uk
Exec rooms a good size and comfortable bed . Exec wing smells a little damp towards the end. Check in could be more welcoming. Good if on business trip. A bit close to motorway but fairly quiet at night. Overall OK. Breakfast a bit dull. Dinner OK in terms of quality but we found service old be more attentive
Source: tripadvisor.co.uk
Had a wonderful stay with my husband at the Dunkenhalgh, Sally made sure the room was nicely made up for our 6year old. Rebekah, Chris and Regan were all very attentive during service that evening at dinner.
Source: tripadvisor.co.uk
My stay at the Dunkenhalgh was amazing, 5 star food, James took the appropriate measures to meet my allergen needs. Most of the other waiters/waitresses were extremely dull however James made me feel a lot better with the attention he payed to the quality of my meal, man deserves a pay rise definitely a great asset to Accor hotels. My actual stay in the hotel was mid
Source: tripadvisor.co.uk
The waiter James was amazing. He always puts 100% in every night I’ve stayed here. Also very friendly and goes above and beyond. Always pulls the perfect pint. Polished shoes, nicely gelled hair, and smartly dressed.
Source: tripadvisor.co.uk
5***** review for the waitor James put in maximum effort to make our stay comfortable and put his all into supplying a top quality service.
Always friendly and goes out the way to explain the menu and provide what is needed.
Always friendly and goes out the way to explain the menu and provide what is needed.
Source: tripadvisor.co.uk
The hotel in itself isn’t great, overall experience average, the best part of my dunkenhalgh experience was meeting our waiter JAMES, lovely man, excellent service. The man needs a raise for sure, he runs around this place like it’s his home! Such a friendly man and happy to help whenever necessary.
Source: tripadvisor.co.uk
This hotel is vast, so large and so many rooms, conference suites, and banqueting suites, it is spotlessly clean, the food is good, the staff can’t do enough for you, Chris and Olivia are the most attentive waiting staff I have ever come across, nothing was too much for them, upon checking out Chris was on duty and even came to our car to wish us all the best and a safe journey home, the rest of the waiting staff who served us unfortunately we didn’t get their names, but they were all amazing, we will definitely be returning to see our friends.
Source: tripadvisor.co.uk
Great start to our short break got there a bit early but Semdyal was very helpful
made us feal very welcome stayed in room 213 which was immaculate with every mod con.All the staff were very friendly nothing to much trouble lovely place to visit can,t wait to return thanks.
made us feal very welcome stayed in room 213 which was immaculate with every mod con.All the staff were very friendly nothing to much trouble lovely place to visit can,t wait to return thanks.
Source: tripadvisor.co.uk
The building is ancient and stunning, felt very special. Internally it’s good but there are some age fixes and injuries that need dealing with. Window frames very tired and not sound proof at all and hard to close. Huge hole in the wall behind my door for some reason. Furniture lovely. Bathroom very nice and a marvellous shower with plenty of heat and power.
Breakfast was fresh and tasty. Not covered in oil as some are. Service was very friendly and every member of staff I met seemed happy to be there. Chris on the bar the first night (31.7) and breakfast the next morning (1.8) was a delight. Very friendly, very attentive, not intrusive though which was exactly right. The ladies serving during breakfast were very friendly and happy to help made it a pleasant and relaxed breakfast.
I look forward to staying again and getting to use the spa facilities next time.
Breakfast was fresh and tasty. Not covered in oil as some are. Service was very friendly and every member of staff I met seemed happy to be there. Chris on the bar the first night (31.7) and breakfast the next morning (1.8) was a delight. Very friendly, very attentive, not intrusive though which was exactly right. The ladies serving during breakfast were very friendly and happy to help made it a pleasant and relaxed breakfast.
I look forward to staying again and getting to use the spa facilities next time.
Source: tripadvisor.co.uk
Stayed in courtyard. Room excellent and extremely well cleaned. Nice selection of tea and coffee plus biscuits. Evening meal booked on 2 courses for £15 delicious as was the breakfast full English or continental. Good value in a lovely hotel in beautiful setting.
Source: tripadvisor.co.uk
My partner and I stayed here for two nights as part of our honeymoon. The room was lovely with a huge comfortable double bed. The buffet style breakfast was excellent value for money in a lovely restaurant area, the breakfast manager Aziz greeted and sat us promptly and was warm and funny. On our second night the Bar till broke down so the two staff on shift Chris and joe both had to work twice as hard as usual and did so without so much as a crack in their professional courtesy or care for their customers. The pool area was lovely and clean with excellent private shower facilities. Definitely going to visit this place for future anniversaries
Source: tripadvisor.co.uk
The hotel is comfortable clean and friendly staff- I would stay more if I could charge my car. With the chargers not working I stay elsewhere. I stay frequently but the last room 22 was uncomfortably and the door doesn’t open easy which is a fire risk
Source: tripadvisor.co.uk
Only stayed 2 nights (day sleep), so did not get to experience the place much.
But found the staff very friendly and helpful. The hotel has history going back to 1285, but has had modern features added over the centuries
Rooms spread out across the area and upstairs in some locations.
Beds comfortable, windows give enough air during humid days or nights
Breakfast really good hot and cold range. As well as toast, juices and salad lines
Tea or coffee served on request by the amazing waiting staff
For those who love history and mystery, the hotel is haunted. I did not have time to visit the location of the most notable sightings, but the lady in white (a french bride) with a child can be seen inside the building, as well as on Boggarts Bridge at Christmas Eve
But found the staff very friendly and helpful. The hotel has history going back to 1285, but has had modern features added over the centuries
Rooms spread out across the area and upstairs in some locations.
Beds comfortable, windows give enough air during humid days or nights
Breakfast really good hot and cold range. As well as toast, juices and salad lines
Tea or coffee served on request by the amazing waiting staff
For those who love history and mystery, the hotel is haunted. I did not have time to visit the location of the most notable sightings, but the lady in white (a french bride) with a child can be seen inside the building, as well as on Boggarts Bridge at Christmas Eve
Source: tripadvisor.co.uk
I was in the Mercure Blackburn Dunkenhalgh Hotel today and the service we received from Chris in the bar was second to none. He even turned the music down when we said we had a business meeting to dial into. What a star!
Source: tripadvisor.co.uk
The staff are so helpful and the hotel is beautiful. Big rooms and very comfortable beds. Lovely meal in the restaurant with outstanding service from Shailesh. We recommend the chicken supreme. Thank you for being so patient and caring with my elderly parents.
Source: tripadvisor.co.uk
a big thank you to all staff at the hotel a big thank you to Sara B for all your help with providing a wheelchair for our friend as his was broken.
the hotel was spotlessly clean and all staff were very helpful
the hotel was spotlessly clean and all staff were very helpful
Source: tripadvisor.co.uk
Stayed here for the night had a lovey surprise of being the guest of the day with an upgrade to exec room big shout to Amy and sameuel at reception for making our stay a lovely experience had evening meal at the hotel.also special mention to Sarah and the bar and mr aziz at breakfast table.would highly recommend this place.
Source: tripadvisor.co.uk
Stayed here on a coach trip, Wonderful manor house, Good facilities.
We just want to give praise to one member of the restaurant staff - OLIVIA . 🥰
An asset to the hotel, very friendly, very good and efficient with customers.
Went the extra mile.
Well done Olivia. 10/10. 👍
We just want to give praise to one member of the restaurant staff - OLIVIA . 🥰
An asset to the hotel, very friendly, very good and efficient with customers.
Went the extra mile.
Well done Olivia. 10/10. 👍
Source: tripadvisor.co.uk
Stayed here while attending a dinner dance. The reception staff were very good and provide all the information I needed for our stay. The room was clean and well decorated however the bed and pillows were not very good resulting in a poor nights sleep. The food was average and potions small. Drinks at the bar were overpriced and the lager was flat.
Source: tripadvisor.co.uk
The hotel is lovely, friendly helpful staff. There was a large wedding on one of the days we stayed and also a lot of footballers, despite this the hotel was quiet. Housekeeping is a little slack, we had to request body wash, also coffee sachets were not replenished, and the drawer/cupboard handles were extremely dirty inroom 87 !
Source: tripadvisor.co.uk
