Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
My husband and I got married here 11 years ago. We came back to celebrate our anniversary. The hotel restaurant went above and beyond to help make it special, from decorating our table (thank you Olivia), to checking in with us regulary (Resh) and a lovely desert (Sara). Thank you all. The lovely lady in the hotel bar made me a lovely strawberry daiquiri too.
Source: tripadvisor.co.uk
Towels a bit shabby, room was clean, bed not great. Food was basic and over priced. Staff were very nice. Walk through Bar near rooms was a bit stale smelling. No shower caps, what? No face cloths, what's that about?
The bed was very uncomfortable.
The hotel was fully booked Italian football team were staying there, it had added security, this made me feel safe anyway!
The bed was very uncomfortable.
The hotel was fully booked Italian football team were staying there, it had added security, this made me feel safe anyway!
Source: tripadvisor.co.uk
Good quality room. Clean facilities. Good size TV. Excellent shower. Hotel expansive along with the grounds. Dining experience was good although our deal menu was a bit limited but what was served up was good quality and wonderfully served up by Shailesh and the lovely Rebecca. 5 stars to both of them.
Source: tripadvisor.co.uk
All the staff were very good. There was an exception who we found to be so friendly & helpful, Head Water Chris G was outstanding, a wonderful character.
We also found waitress Anelyn was helpful & always smiling. Both are a credit to the hotel.
We also found waitress Anelyn was helpful & always smiling. Both are a credit to the hotel.
Source: tripadvisor.co.uk
We had a fabulous weekend here, beautiful old house with lots of history. Lots of paranormal activity and lots of beautiful paintings.
The room was comfortable and the bed was clean and comfy.
Breakfast and eve meal was great and the staff work tirelessly to make their guests happy.
The only thing that let it down was the fire alarm went of 5 times at different times of the day/night so it needs looking at.
Parking was free for guests despite it saying there is a charge and there are plenty of spaces
All in all fabulous weekend thank you
The room was comfortable and the bed was clean and comfy.
Breakfast and eve meal was great and the staff work tirelessly to make their guests happy.
The only thing that let it down was the fire alarm went of 5 times at different times of the day/night so it needs looking at.
Parking was free for guests despite it saying there is a charge and there are plenty of spaces
All in all fabulous weekend thank you
Source: tripadvisor.co.uk
pros room excellent very clean good housekeeping Restaurant food was very nice service was excellent Olivia our waitress was pleasant and very courteous. On knowing it was hubbys 70th got him a lovely sweet with happy birthday on it . Made us feel welcome.
cons
was a prom night on the Friday so very noisy teenagers and glass tumblers left on the grass. to get to our room we had to go thru a room that they were using to drink not suitable.
leisure centre worst I have used didn't feel welcome as a guest no lockers to put any valuables wasn't told no lockers no ladies changing room this was a bedroom up a flight of stairs unsuitable because of my mobility and the bathroom in the room floor soaking and wet towels yet plenty staff hanging around thought someone should have been checking this. no thermal suite. Saying that they did make the only latte coffee I could get as machine wasn't working in the hotel.
cons
was a prom night on the Friday so very noisy teenagers and glass tumblers left on the grass. to get to our room we had to go thru a room that they were using to drink not suitable.
leisure centre worst I have used didn't feel welcome as a guest no lockers to put any valuables wasn't told no lockers no ladies changing room this was a bedroom up a flight of stairs unsuitable because of my mobility and the bathroom in the room floor soaking and wet towels yet plenty staff hanging around thought someone should have been checking this. no thermal suite. Saying that they did make the only latte coffee I could get as machine wasn't working in the hotel.
Source: tripadvisor.co.uk
Stayed for 2 nights and was really looking forward to the visit. Arrived Friday and weather was lovely so had a few drinks outside. Walking passed the restaurant realised there was no need to get changed as they used to have a 'no jeans' policy, but anything is OK now. Saturday, we relaxed in the spa area. If you would like to eat in the spa/cafe area food has to be pre-ordered at least the day before. Only offer afternoon tea. We could order food but would need to get dressed to eat in the restaurant. Have stayed at a few spa hotels all better than this one.
Source: tripadvisor.co.uk
Took a punt on a Travel Zoo deal … no regrets. Secured a very nice Premium ground floor room overlooking an inner grassy area with tables, chairs and sunshades for coffee drinkers chilling out. The room had all mod cons with a luxury bathroom/walk-in shower, good wall tv, tea facilities+coffee maker, white robes/slippers + iron/board provided …all well-serviced by Alison. We had no problems with room temp or ventilation, slept well, and electronic key entry was trouble-free … as was wi-fi.
We had free daily use of spa pool with jacuzzi annex … a free gym was available too … steam room was being renovated and we noticed aircon ventilation in men’s changing needed fixing … Staff in dining room were v.friendly and on the ball … breakfasts were of a good standard and served hot by staff from a buffet selection … full English usual selection + black pudding.
We daily booked an evening dining slot … staff (inc Shailesh) were all excellent, attentive when you wanted them to be, friendly and meals arrived pretty promptly, hot and to a good standard over the 4 days. Enjoyed the chicken supreme and the salmon in particular.
This was an enjoyable v. relaxing stay in an old family seat with character … where we explored the River Ribble valley scenery, the bleak moorland of Pendle Hill and history of infamous witch-trials + the cotton mill weaving industrial revolution well illustrated in the local Blackburn museum. The market town and castle in Clitheroe was also worth a wander with pleasant views.
We had free daily use of spa pool with jacuzzi annex … a free gym was available too … steam room was being renovated and we noticed aircon ventilation in men’s changing needed fixing … Staff in dining room were v.friendly and on the ball … breakfasts were of a good standard and served hot by staff from a buffet selection … full English usual selection + black pudding.
We daily booked an evening dining slot … staff (inc Shailesh) were all excellent, attentive when you wanted them to be, friendly and meals arrived pretty promptly, hot and to a good standard over the 4 days. Enjoyed the chicken supreme and the salmon in particular.
This was an enjoyable v. relaxing stay in an old family seat with character … where we explored the River Ribble valley scenery, the bleak moorland of Pendle Hill and history of infamous witch-trials + the cotton mill weaving industrial revolution well illustrated in the local Blackburn museum. The market town and castle in Clitheroe was also worth a wander with pleasant views.
Source: tripadvisor.co.uk
We went for a few nights away, I was on crutches which I told the hotel in advance they gave us a downstairs room which I thought was fab till we got there. We were on the opposite side of the building to the facilities (spa, restaurant/bar etc) so I really did struggle to wander to breakfast/evening meal and back. I was guest of the day which was a surprise! We got some snacks and 2 free drinks. :) The room itself was fab though, very quiet We were surprised as we were near the function room but we couldn't hear anything. I was unable to use the spa/swimming pool due to the injury but my partner said it looked good. Service at the restaurant was very hit and miss. We got served by a young gentleman in the first evening who was very unhelpful I asked what fruit ciders he did and he told me they just do magners so that's what I had for my free drink (I don't like normal cider but I thought hey its free) and he just generally didn't appear to want to be there. - to find out the following night when we asked Olivia (best member of staff in the restaurant!) That actually they do indeed do fruit ciders and so I had one of them. Olivia answered all our questions and was very polite throughout. The only issue with the restaurant was there were loads of flies and it was quite off-putting when eating but the food itself was fab and worth the price!
Bar from that overall was a good stay. Would I go back probably not we just expected service to be a little bit better.
Bar from that overall was a good stay. Would I go back probably not we just expected service to be a little bit better.
Source: tripadvisor.co.uk
Had a fab stay wonderful staff very comfortable and clean rooms worth a visit special shout out to Sarah b thankyou for the wonderful service keep up the great work. Cons prom night on friday wedding on saturday check before you book
Source: tripadvisor.co.uk
My wife and I had the most wonderful experience at this hotel for the 2 days we had the privilage of staying there. The staff were second to none and could not have been any more attentive or helpful to all our needs or wants. This includes all staff from Reception to check out! They were all very pleasant and cheerful in whatever service they provided for us and nothing seemed to be of any bother to them. They were all true ambassadors for the Mercure chain of hotels. Thank you all so much! Our room was delightfully presented and maintained during our stay. (Room 105) There was however one small maintenance issue; in that the bracket support for the shower handset was quite loose and with a considerable gap between it and the wall it was so loosly attached to. It was not a problem for us but it is highly open to water ingress behind that wall, which if left in that state could lead to serious water damage behind that wall?
I would like to make special mention of some of the ambassadors we had interaction with who were just so helpful in the most pleasing and pleasant of ways:
All of the Reception Staff, Our delightful Cleaning Lady who clearly works so hard and provides a great service! The Restaurant staff who were delightful and displayed such great attention to detail. They were Olivia, Chris, Joseph, Shailesh and Sara. Thank you all so much. There was one man who stood out who made our stay so much of a delight with his caring attentive and problem solving ability to round off our wonderful stay and that was Aziz. Such a delightful; hard working man of many talents. I would rate him a Chief Ambassador and fully deserved of such an accolade We would highly recommend This Hotel to anyone.
I would like to make special mention of some of the ambassadors we had interaction with who were just so helpful in the most pleasing and pleasant of ways:
All of the Reception Staff, Our delightful Cleaning Lady who clearly works so hard and provides a great service! The Restaurant staff who were delightful and displayed such great attention to detail. They were Olivia, Chris, Joseph, Shailesh and Sara. Thank you all so much. There was one man who stood out who made our stay so much of a delight with his caring attentive and problem solving ability to round off our wonderful stay and that was Aziz. Such a delightful; hard working man of many talents. I would rate him a Chief Ambassador and fully deserved of such an accolade We would highly recommend This Hotel to anyone.
Source: tripadvisor.co.uk
We were part of a coach group, and were fortunate to get an Executive suite room (613), on our recent 4 night/5 day visit to the area. We could not fault either the room, the service or the food. The staff were brilliant, especially Sara (Restaurant) who came to my rescue when I accidentally knocked a glass of wine over in the room, so clean bedding needed. Immediate attention, and although I offered to re-make the bed, she did it, swiftly and with a smile on her face. Another staff member who managed to make everyone smile, was Olivia, oI hope both these staff go far. The managers were very attentive and you really felt like the customer came first, which has been rare recently. Cannot fault it.
Source: tripadvisor.co.uk
A wonderful day from start to finish....thanks to Sam for his assistance beforehand and the lovely welcome upon arrival, to Ann for the afternoon tea/prosecco and membership information, and to Andrea for the relaxing treatments....the whole experience was just what I needed. I look forward to seeing you all again.
Source: tripadvisor.co.uk
We enjoyed a pleasant two night break here in this lovely historic hotel set in mature well kept grounds. It is very convenient for the M65 motorway at junction 7 and is only 10 minutes or so from Blackburn. We had a courtyard room which had been modernised fairly recently and it was of a good size and equipped as you would expect. Linens were new and the bed was very comfortable. We would be happy to stay here again.
Source: tripadvisor.co.uk
We visited mercure dunkenhalgh hotel and spar blackburn. We thoroughly enjoyed our stay but whilst having our meal we were served by shailek he was amazing! Very friendly and couldnt do enough to make our meal enoyable. Lovly chap
Source: tripadvisor.co.uk
Lovely place, beautiful building, nice swimming pool and really friendly , helpful staff. My rating was down as food wasn’t great. We were on two days conference , lunch was average but bbq was not eatable . Burgers tasted like a paper , chips were cold. Also on the upper floors rooms had a bit dumpy smell and some dump on the ceilings. Generally, With some improvements place has a lots of potential so fingers crossed.
Source: tripadvisor.co.uk
I booked this lovely hotel through a deal with my hotel break.com which was great value. It was my wife’s birthday & I arranged to have wine& chocolates put in the room, I also paid a little extra to upgrade to a privalage room. The wine & chocolates were good quality and the room was excellent, clean spacious with a lovely bed . The staff in this hotel are absolutely amazing, everyone of them are kind and can’t do enough for you from reception, restaurant bar and cleaners.the evening meal and breakfast were very good with plenty of choice. I can definitely recommend this hotel and will return again when in the area, Thankyou for making my wife’s surprise birthday such a wonderful visit
Source: tripadvisor.co.uk
The event was wonderful, the room was amazing. What made the do was Edwina, her management and people skills are amazing. It made the night run so smoothly.
I cannot thank her enough, she is a great asset to this hotel.
The food was brilliant, not just the function 4 course meal, but the breakfast, and the evening meal was superb.
The function rooms in the hotel were fab, our hotel room was not that great. No hot water in the sink for the last day of our trip, but the shower was fine.
That part of the hotel looked tired and in need of some tlc, but the reception, the grounds, the spa facilites and pool are amazing and made up for the room.
I cannot thank her enough, she is a great asset to this hotel.
The food was brilliant, not just the function 4 course meal, but the breakfast, and the evening meal was superb.
The function rooms in the hotel were fab, our hotel room was not that great. No hot water in the sink for the last day of our trip, but the shower was fine.
That part of the hotel looked tired and in need of some tlc, but the reception, the grounds, the spa facilites and pool are amazing and made up for the room.
Source: tripadvisor.co.uk
The hotel was easy to find and there is ample parking.
When we arrived at reception there was a wedding party that were very excited and making lots of noise. I really couldn't hear and so Emily stepped outside with me to take my details.
The group cleared and both Emily and Victoria were fabulous. They really did go the extra mile. They also set a high standard for other staff to match.
Staff really do excel in the hotel. Joseph in the restaurant maintained the high standard and we were served by Kyle who was so pleasant and smiling.
A lot of hotels could learn from the fabulous staff that are here.
Our room was large and it served it's purpose. Unfortunately, it didn't give me anything to think 'wow'. My wife had some issues with the bed linen and this was dealt with very efficiently by the staff.
We ate in the restaurant and service was outstanding.
There is a spa and a swimming pool. It is worth checking beforehand if there are any classes on if you want to use the pool.
When we arrived at reception there was a wedding party that were very excited and making lots of noise. I really couldn't hear and so Emily stepped outside with me to take my details.
The group cleared and both Emily and Victoria were fabulous. They really did go the extra mile. They also set a high standard for other staff to match.
Staff really do excel in the hotel. Joseph in the restaurant maintained the high standard and we were served by Kyle who was so pleasant and smiling.
A lot of hotels could learn from the fabulous staff that are here.
Our room was large and it served it's purpose. Unfortunately, it didn't give me anything to think 'wow'. My wife had some issues with the bed linen and this was dealt with very efficiently by the staff.
We ate in the restaurant and service was outstanding.
There is a spa and a swimming pool. It is worth checking beforehand if there are any classes on if you want to use the pool.
Source: tripadvisor.co.uk
First visit and our first impressions were good. Warm welcome and friendly check in. Plenty of free parking and hotel has lovely grounds.
Our room was very modern and had everything, toiletries, fluffy towels, large tv, tea, coffee etc.
The SPA was good, but unfortunately the sauna was out of action. Plenty of loungers around the pool and there is a comfortable seating area in the SPA reception.
The highlight of this hotel is the variety and quality of food in the restaurant. The service provided by Krishna and Sara was exceptional. a HUGE well done! The dining area had lovely decor and a nice ambience.
However, the breakfast was a little bit disappointing compared to the standard of the evening meal.
The eggs were over cooked, there was no selection of hams or cheeses. The black pudding wasn’t particularly good. It might be a better experience if the hot breakfast was cooked to order.
We had a small issue with our room, but this was quickly resolved by Emily in reception.
All in all a nice hotel, with friendly staff, and we had an enjoyable stay.
Our room was very modern and had everything, toiletries, fluffy towels, large tv, tea, coffee etc.
The SPA was good, but unfortunately the sauna was out of action. Plenty of loungers around the pool and there is a comfortable seating area in the SPA reception.
The highlight of this hotel is the variety and quality of food in the restaurant. The service provided by Krishna and Sara was exceptional. a HUGE well done! The dining area had lovely decor and a nice ambience.
However, the breakfast was a little bit disappointing compared to the standard of the evening meal.
The eggs were over cooked, there was no selection of hams or cheeses. The black pudding wasn’t particularly good. It might be a better experience if the hot breakfast was cooked to order.
We had a small issue with our room, but this was quickly resolved by Emily in reception.
All in all a nice hotel, with friendly staff, and we had an enjoyable stay.
Source: tripadvisor.co.uk
Stayed as at a wedding nearby, room was amazing and very clean and modern better than. A shame about the thermal suite not open but the pool and whirl pool great! Brackets on next day was as expected and everybody very friendly. Highly recommend!!
Source: tripadvisor.co.uk
Fab night stay! We had a great time. Check in was very easy with helpful reception team and dinner with good staff. Nice relaxing weekend. Went out for the day but we had breakfast the next day which was lovely. Overall I highly recommend staying at this hotel
Source: tripadvisor.co.uk
We have had a lovely stay at this historic hotel.Parking charges have been suspended (what hotel charges patrons to park anyway?)Check in was faultless. The room was massive with all you could want with robes ,coffee machine,lovely bed and massive tv.Evening meal was very nice.Attentive staff and plenty of choice..the only real problem of the day was the quality of the wine.In 2022 if you are staying at a hotel saying its 4 star you should be able to confidently say "a glass of the house white please"then you get charged £6.50 which is ok for that kind of venue but as soon as you taste the utter rubbish they are serving that's all you remember of your stay...not the courteous waiters..not the crenalations on the walls..not the lovely miles wide bed....just the bloody awful over priced spanish table wine that you are ripping people off with.Its not necessary.
Source: tripadvisor.co.uk
Visited using a dinner bed and breakfast offer. Room was recently renovated. Shower fantastic. Complimentary coffee pods was a lovely touch. Robes provided. We used the pool which sensibly had a lane for swimming. The best bit of our trip was the restaurant. Staff were friendly and very efficient. The food was delicious especially the meze board, ham hock terrine, butternut Wellington and sweet potato salad. First rate.
Source: tripadvisor.co.uk
The post code takes you the wrong way at the lights. A large notice board at the lights would be helpful. Check-in was very quick and easy. Our room was on the first floor but very easy to find. Room was spacious and well furnished. View from window was of the courtyard garden. Breakfast buffet was very good, staff serving first morning and help yourself second. Both evenings in the restaurant the service was very good, with plenty of choices and well presented.
The location of the hotel is very good with plenty of places to visit. Did not have time to visit the spa but would the next visit.
The location of the hotel is very good with plenty of places to visit. Did not have time to visit the spa but would the next visit.
Source: tripadvisor.co.uk
