Me and my girlfriend recently visited this hotel and spa for a 2 night stay and the only word that comes to mind is average.

When we arrived on 23rd September we checked in and the lady at the reception was really nice to be fair checked us in quick and easy and pointed us to our room aswell as booking us in that night into the cameo restaurant.

The rooms were amazing, clean and modern just what we expected and the bathroom was huge which was amazing! The room, the hotel itself and the grounds were stunning that's not where the word "average" comes in

That night we went down to the cameo restaurant, on the way we had to manoeuvre our way through a very busy wedding party that was abit strange because pur room was located in a way that we had to walk through the wedding to get to the restaurant/bar area. During our meal I ordered the steak and ale pie and my girlfriend the curry which I can only say was under par big time and the pricing ridiculous for what we received. We waited atleast 45 mins for our food to arrive and when it did we was too impressed especially me considering the pie on the menu was described as "chef recommended" or something on them lines. Resulting in us eating out the next night.

The breakfast the day after we felt was the best part, huge variety and cooked perfectly.

The other worrying side was during the afternoon me and my girlfriend decided to give the food another go in the bar area do we both orderd a portion on the tomatoe and basil soup. Not realising that it would take 1 hour arrive!!!! So after asking the bar staff "have they forgotten about us" and he replied "he's doing it now" which I then said "it's been an hour wait for soup" which he reiled "they apologise" didn't really seem to cut it for me. The soup arrived and hour and ten minutes later which from taste and appearance was simply marinara sauce that's used to put on spaghetti (photo attached). Definitely wouldn't recomend the food at all.

After that negativity I'd like to bring some positivity in the review, unsure of her name but the lady behind the bar that made my pregnant girlfriend a mocktail, you were amazing from recommending certain whiskey to me to making my girlfriend a drink she really enjoyed. We really appreciate putting a happy side on this not so good food.

In an overall nutshell would not come back to this hotel at any costs.

Hotel itself: 8/10
Staff service: 7/10
Food: 3/10
Wait time for food: 2/10

bought the dinner B and B deal from travel zoo and was not disappointed, upgraded to a privilege room on arrival, room was spotless and massive (not expected) and all things provided inc. mini bar, had drinks in the bar and then to dinner, menu was small but expected due to the deal we got but the food was excellent, breakfast the next day was also excellent and could not be faulted, I have to say the service and the staff were a credit to the hotel and couldn't do enough for you and as it was our anniversary a nice free glass of champagne was a lovely touch, will definitely be coming back.

Booked Travelzoo deal, and having stayed here several times before was confident in the knowledge that it would be good, but not as good as it turned out to be.
Check-in very friendly. The refurbished Superior room was spacious room and bathroom, clean, robes & slippers, Nespresso coffee machine, biscuits, fridge. Very good. Superbly comfortable king size bed.
Onto the restaurant, both evenings we chose the fish of the day, bream, then bass, both cooked to perfection, moist flesh with a crispy skin. Varied vegetables equally perfect. Breakfast choice was excellent with food replenished quickly. Missed mushrooms though.
As for the staff Sara in the restaurant was very professional in dealing with a very awkward customer, and her service elsewhere was courteous, professional, and friendly. Also have to mention Timmy who was very friendly, helpful too with a grin all the time.
Enjoyable 10/15 walk into Rishton, and along the Hyndburn canal, over the motorway towards Church, and back.
Superb break.

We travelled from Liverpool for a night away, as we were child free for some us time on arrival ,all looked ok and smooth check in. We went to room 505 Executive room and in our walk there the corridor was a little tired . Our room was Very spacious,bed was very hard and made my hips hurt and mould in the shower also the shower head was knackered. The evening 3 course meal was lovely also the breakfast was nice also,although our coffee they served was cold!!. Bar area was nice just missing some background music. Drinks we bought a double vodka and double Makers Mark and came to 19.90 🙄. We enjoyed our stay but wanted to write a review of how we found it. ..Mr & Mrs Williams

We enjoyed a one night stay in the Prestige rooms with our daughter and son in law. The highlight of our stay was a wonderful dinner at the restaurant. Our waiter Shailesh was very attentive, he went the extra mile to make sure our meal was special. He explained the menu and which options we could have as we have a halal diet, which was very much appreciated. Shailesh is a credit to the team! The quality and presentation of the food was excellent also. We would definitely return!

We recently held our annual sales conference here and it was outstanding. We had circa 110 people attending the event and literally every person was raving about the venue (and we're a hard to please bunch!)
The bedrooms were excellent - large and spotlessly clean. We had breakfast, lunch and dinner across the 2 days with one of the dinners a gala dinner. The food was unbelievably good - considering it was for so many people, there was a large choice and it was cooked to perfection. Throughout the day there were numerous members of staff on hand to help us - they couldn't do enough to help us and were super friendly and efficient. Special shout out to Lisa who was my main contact over the 2 days and made sure everything went without a hitch. Finally - the people who work here look genuinely happy at their work. It's been a tough old few years in the hospitality industry and it's so good to see hotels getting back to normal and people that are enjoying their work and therefore happy to help in any way they can.

Myself and husband had a wonderful day at the spa... thanks to Caitlin in particular who did a fabulous massage and facial... loved it! We will definitely be returning to use the facilities in the future.

Spent two nights at the hotel 02/09/22 & 03/09/22. We were located in the Pendle Wing and room was very comfortable. What made it all the more exciting was the Ipswich Town team bus arrived just as we were heading out to dinner (they were playing Accrington the following day). The breakfast was excellent quality and catered for all tastes. After the football we made use of the swimming pool and spa which were very enjoyable. We had a bar meal in the evening and Sara B couldn’t have been more helpful in accommodating our wishes. She is to be commended for ensuring our order was satisfied by the chef. Breakfast again on the final day was excellent and Josh was a very helpful member of staff who deserves recognition. All in all a great stay.

Like everyone else I was in two minds to book this hotel due to negative reviews and pics of bad towels dirty beds and messy bathrooms and poor service...

however on arrival check in was quick and simple, car parking for guests is free you just need to register on the tablet in the reception area.. towels were literally brand new, soaps were decent quality , mattress and pillows were comfortable. One thing to note we didn't have any water bottles in the room but we had tea coffee and biscuits.. wasn't a deal breaker

Aziz in breakfast area was very helpful and friendly and always went out his way, understandably breakfast was extremely busy on bank holiday but the staff did their best and always had smiles on their faces.

Anne in the gym/Spa area was a good laugh. Gym was very nice had adequate equipment machines and dumbells and I loved the layout was quite unique.

Yes I would visit again!

Lovely hotel building with lots of original features. Staff were all so helpful and friendly. We were checked in straight away by the lovely ladies on reception. Our room was modern and spacious, although there is no air con so I can imagine it can get quite hot during peak summer.
The restaurant staff were very helpful and made sure we were served our evening meal in time for a taxi we had booked. We had dinner included, so three courses from the a la carte menu. There was plenty of choice and the food quality was really good. The same goes for breakfast too.
Finally, the ladies in the spa gave us fantastic massages - I’d definitely recommend a visit.

Booked a 2 night dinner, bed & breakfast package whilst touring the north-west/Lancashire.

Lovely clean and spacious room with all the amenities we required (tea, coffee, water, complimentary toiletries etc...).

At check-in we were given a printed sheet which explained the gym and pool opening times (spa currently closed but due to reopen shortly), breakfast and dinner arrangements in the Cameo restaurant and detailed the inclusive allowance (£22 at time of review) that could be used with the main evening/dinner menu.

Gym facilities were well equipped, with separate weights rooms alongside the main gym area (multiple rowing, running & cycling machines along with upper and lower body strength benches). Lovely pool area with ample beds to sit and relax after a swim or use of the jacuzzi. There was no water dispenser in the gym area, however chilled water was freely available in the spa reception area.

Pleasantly surprised that the restaurant offered a special DB&B inclusive £22 3-course menu for dinner (with a choice of items from the main menu - 3 or 4 items from for starters/mains and desserts such as salt & pepper squid, chicken wings, soup, fish of the day, steak & ale pie, fish & chips, sticky toffee pudding, cheesecake, ice cream/sorbets ). Food was delicious and the team of Joseph S, Grace, Rebekah and Carla looked after us very well.

Breakfast was also enjoyable with plenty of choice from a continental buffet/full English hot menu. Items were replaced regularly so that only a small amount of each choice is out on the serving areas at anyone time.

2 night stay bank Holiday weekend . Lovely quiet weekend. Stunning surroundings.
One of the staff in particular Sara.B was particularly helpful ...nothing was too much trouble for her and she was very competent in her position at the hotel. A big well done 👏.
Will definitely return 😁😁😁

My partner and myself stayed at this hotel last night.
Upon reading the reviews (after booking ) which was probably a faux par in our side.
We where not expecting much from our stay to say to least.
We drove down from Merseyside around 4pm .
Upon driving into the grounds the hotel looked beautiful.
We parked up to signs as another trip adviser guest has mentioned regarding the parking charges. This was a little confusing as we had received an email the day before to say the parking was free.
I did feel a little disappointed, however the parking costs where not that expensive compared to other hotels parking fees and at least the car was on the hotel site and not in a multi storey around the corner which I have had to do before today.
We then went through the beautiful grounds to the hotel reception:
We where greeted and checked into to our room by a lovely lady who was extremely helpful.
She is explained everything about the pool, free towels, evening meal and how to book your slot and times for breakfast.
She gave us our room key and told us in great detail where our room was. She was extremely friendly and helpful.
We went to book in for our evening meal and then went to the room.
The room was lovely and bed extremely comfortable.
We had a little rest then changed for our meal.

We where greeted and told that our table was getting prepared and asked to take a seat in the bar and we would be called when it was ready. (We where a little early)
We ordered a lovely bottle of wine and waited on our table.
The bar and dining room was beautifully decorated and extremely clean.
Then called us to our table and took our order for dinner.
Both of our meals where amazing we had a starter and main each both of high standard and presented beautifully.
We both every much enjoyed our meals and nothing was too much trouble for all the waiting on staff.
We where too full to order a dessert however what I seen in the next table they too looked lovely.
We retired to bed after that and had a lovely nights sleep in a very large and comfortable bed.

Morning we awoke for breakfast
The view from out window overlooked a lovely field with cows grazing, maybe not to everyone’s cup of tea but I loved it.
Now the comment on another persons trip adviser is the tea and coffee facilities are a little sparse. I must agree!
I think we should have had slightly more coffee and definitely more milk but that is me being picky.

We then went down to breakfast at 8am ish.
We where again greeted by a lovely member of staff a foreign gentleman who was very friendly and jokey and made us both feel very welcome
He got us tea or coffee straight away and told us to help ourselves to breakfast and if we needed anything to just ask.
Breakfast was amazing and really good choice.
I think peoples comments about no marmalade is extremely petty, and maybe they should have just asked and maybe they would have had some.
I asked for extra coffee and a lovely young man came with another fresh pot and asked would I like him to leave the pot at the table for me when I said how nice the coffee was.
All the morning staff where very polite, friendly and nothing was too much trouble for them.
Check out was also a good experience and we had a little chat with the member of staff who had checked us in who also was lovely and friendly.

I can’t comment on the pool as we did not use the pool or spa. Also we had an email prior to arriving to say the sauna was not open.
This was a little disappointing however we where offered to change the date if we wanted which I think was the only thing they could do if there was an issue with it. These things happen and didn’t overly bother us.

Out stay was amazing and we both had the best of times
We would a million percent stay again and would recommend to anyone.
Please don’t let petty comments on here put you off.
I’m sure if you stay here you will have an amazing time.

To sum up :
Beautiful surroundings
Friendly staff
Comfortable rooms
Lovely decor
Excellent food

We will be back
Thankyou for an amazing time

I booked a one night stay to celebrate my anniversary with my wife
Lovely room very spacious and comfortable we had a lovely meal in the restaurant and was looked after by Ashton who did a lovely job and was very friendly
Had a wonderful time and will be booking again

Knowing that I would arrive late I called the hotel and asked if they could prepare a sandwich for me. I spoke with Krishna who suggested that if I could arrive for 9pm they could prepare a full meal for me. Upon arrival my table was prepared, the restaurant staff expected me and I was served a super two course meal. Special thanks to Krishna and Olivia who could not have been more attentive or courteous.

Apart from the hotel ,location, and surroundings being amazing i highly recommend the manager of food and dring Mr Shirodkar , extremely to say the least professional and and real gentlemen
Thanks so very much

We spent four nights at Mercure Dunkenhalgh. From the outset, we were greeted by courteous professional staff who had a focus on ensuring we had an enjoyable stay and they certainly met our hopes and expectations. Thanks you so much Krishna, Duty Manager at our arrival who listened courteously and responded proactively to our request in a kind and generous way - he definitely sorts things at the first time of asking and made us feel very welcome. The hospitality we encountered at this outset was mirrored across all departments.

Thanks to Housekeeping who ensured our room and bathroom were clean and comfortable - thanks especially to Alison who was thoughtful in particular. There are generous supplies of lovely products in the bathrooms which, again is just a reflection of the hospitality that you are met with in this hotel. We were in a privilege room which had coffee machine and mini fridge and really nice seating with a table which was great for when we had room service.

The pool area was attractive, bright and clean with loungers for those that want to relax for a while. there is a coffee bar adjacent where you can enjoy afternoon tea during your spa afternoon.

Very special mention for the chefs and kitchen staff at this hotel. The food was so good and it was a prominent feature of stay at this hotel. Whether you ate at the restaurant or had room service, the food was always hot and beautifully cooked. We especially enjoyed the salmon and chicken supreme - and lovely desserts! The breakfasts were lovely also. The team in the dining room are helpful and warm and we appreciated their service too.

When one person goes out of their way to be helpful then thats always nice but when you get a consistent high and thoughtful standard of service across the board then you have to say thats a culture and not a one off. We never met the manager at this hotel but whoever you are, you certainly lead a great team!

My wife booked an overnight stay at the Dunkenhalgh Hotel to celebrate our 10 year wedding anniversary.
On the 18th August 2012, we got married at this Hotel and spent our wedding night in room 58.
On explaining this to the Hotel staff when booking our recent stay, they very kindly upgraded our package, at no extra cost, so that we could stay in the same room as we did on our wedding night.
We attended dinner in the restaurant at 6pm and was greated by a lovely member of staff named Sara B, who tended to our every need and also took the time to genuinely interact with us.
The food within the restaurant was delicious.
All staff were very friendly and accommodating and I could not reccomend the Dunkenhalgh enough for people to stay and dine.
I cannot thank the Hotel and staff enough for help usrecreate past memories.

Fabulous chilled out day with family and friends. Due to the pandemic and other stuff we waited almost 3 years for this! Had the spa day and afternoon tea, we were not disappointed. Friendly and helpful staff. Delicious afternoon tea and Good facilities. We will definitely visit again

We had a great two night stay. The grounds to the hotel are immaculate, the hotel itself is very nice indeed, the staff were great, always friendly, professional and happy to help. The food was great. My partner enjoy her SPA treatments, we both enjoyed relaxing my the pool afterwards. Shame the thermal suite is not open yet (still waiting for parts for a repair I believe) but that wasn't a big deal for us. What else? oh yes the room, a nice large accessible room with a wet room, set up for us as a twin. A lot of hotels have a problem with this but not these guys, everything was just like we asked for. Plenty of tables and chairs in the grounds to sit and enjoy a well earner beer after a hard day relaxing by the pool.
Amazing that you can "get away from it all" and yes still be only 5 minutes off the motorway, thats why I called it a hidden gem

This visit was to celebrate our 25th wedding anniversary. We had a wonderful time and this was made even more special by the hotel staff. Every member of staff offered excellent customer service- going the extra mile. Nothing was too much trouble for them. Would definitely stay again.

We stayed at the Mercure on 13th August, from our very welcome coffee on arrival to our departure everything was excellent. The staff carried out all their duties efficiently and with an added smile. Despite having two functions on that evening the quality of food and service was exemplary, you should be proud of them all. Our room in the main building was also excellent, with a great bathroom. To round it off our breakfast was devine.

This is a 4 star hotel in nice, quiet grounds but easily accessed from the M65 . Service was good and the staff excellent. I would specially pick out Olivia (or Wednesday as she is sometimes known). Food and drink was good. There was a few maintenance issues but overall our room was good and spacious. The staff did particularly well in dealing with a problem family who seemed intent on causing problems and expecting to get away with packing their room with non-paying guests. I would visit again.

Having stayed here before, we knew what to expect with our stay and are familiar with the impressive building and the friendly, accommodating nature of the staff.

This visit was no different.

The family room booked felt wasted as we use the hotel as a base of operations when visiting family in the area and it was bigger and more luxurious than when we stayed last year. Immaculately clean and refreshed on our second day too.

Amy on Reception went above and beyond for our daughter and was a true delight to chat to. We mentioned that last year our daughter had received an activity pack in the room and we wondered whether there were any spare that we could enjoy. Amy said that unfortunately it was a trial with the activity packs and they weren’t available, but that if we returned after our dinner, she would see what she could find. Upon our return, Amy had kindly found and printed off a Treasure Hunt which asked interesting questions about facts about the hotel and a little history too. She had also found a small window decoration for her to paint. So thoughtful and kind. We were then walking around the grounds seeking the answers to the Treasure Hunt and Amy kindly showed us the Portrait Room and gave us a little history about the building and the families that have owned it. The following day our daughter returned her completed Treasure Hunt to Amy who in return, gave her a colouring book. Such a lovely token and we were very grateful. Amy is a true credit to the hotel and an absolute ray of sunshine.

One of the members of the food and beverage team that we remembered from our last stay was Sara, who is very friendly and always takes the time to talk to each and every guest and gives professional, yet personal service. She kindly recommended a few local national parks which are worth a visit. She was working both evenings of our stay with James, who was also welcoming and remembered our order from the evening before. A delightful duo and again, just so friendly!

A final mention to the lovely team in the leisure centre. We enjoyed a swim on both mornings and on the second morning, our Nan thought she had lost her purse in the changing rooms. They were so kind to her and went out of their way to help her. She ended up finding the purse “somewhere safe” in her bedroom and felt quite silly, but we were very thankful for the team for taking the time to assist her.

Thank you to all the team; it has been yet another fantastic stay and we look forward to our next visit.

Best,

Katie, Pete and Gracie

We just had a night at this hotel. The hotel itself is lovely to look at, it coped well with the very warm weather, the pool was lovely! We appreciated how friendly the staff were on arrival, the selected us as “guest of the day” which meant we got a few extras! This was so lovely and made us feel well looked after! We hope to return to this hotel in the future! Thanks