Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Excellent stay. Lovely room and fantastic 3 course meal in the restaurant. The staff were a credit and made us feel very special. Breakfast was fabulous too. Special thanks to Nicola for her great communication and Amanda in the restaurant for making this such a lovely trip. Merry Christmas to you all.
Source: tripadvisor.co.uk
Another fab stay with the girls on our Annual spa stay …. Treatments fabulous !!!
Staff have been fab …. Suzanne and the team in the spa was brilliant. And the staff in the restaurant were very accommodating. Krishna and Aziz always makes us feel welcome, and this evening Shailesh from start to finish amazing service…..
Staff have been fab …. Suzanne and the team in the spa was brilliant. And the staff in the restaurant were very accommodating. Krishna and Aziz always makes us feel welcome, and this evening Shailesh from start to finish amazing service…..
Source: tripadvisor.co.uk
We had a wonderful stay at Mercure Blackburn Dunkenhalgh Hotel and Spa, thanks to the incredible staff.
Starting with friendly and welcoming Reception through to Allison in housekeeping, Aziz who looked after us so well at breakfast, the restaurant at night was professionally run by Krishna but the shining star who will have a great future in hospitality is Amanda. For someone so young she was superb. The only area that let this hotel down was the staff in the Spa Pool. They were so busy talking and laughing amongst themselves that I was an inconvenience to them when I arrived. I was not helped, given any instruction as to where the change room, locker room was etc and after a swim we attempted to walk out when a male staff member almost knocked me over by bowling through the door, never apologised but once again, laughing and carrying on with the girls on the counter. Despite this down side, would most definitely return thanks to the majority of the staff.
Starting with friendly and welcoming Reception through to Allison in housekeeping, Aziz who looked after us so well at breakfast, the restaurant at night was professionally run by Krishna but the shining star who will have a great future in hospitality is Amanda. For someone so young she was superb. The only area that let this hotel down was the staff in the Spa Pool. They were so busy talking and laughing amongst themselves that I was an inconvenience to them when I arrived. I was not helped, given any instruction as to where the change room, locker room was etc and after a swim we attempted to walk out when a male staff member almost knocked me over by bowling through the door, never apologised but once again, laughing and carrying on with the girls on the counter. Despite this down side, would most definitely return thanks to the majority of the staff.
Source: tripadvisor.co.uk
Arrived and lovely reception staff.
Room was very basic despite being executive.
Went to restaurant and food was average at best.
£28 for a sirloin steak that arrives cold, come back 5 minutes later marginally better. Was very well done despite ordering medium.
Like most Mercures look great but rarely impress.
Staff were very nice indeed.
Room was very basic despite being executive.
Went to restaurant and food was average at best.
£28 for a sirloin steak that arrives cold, come back 5 minutes later marginally better. Was very well done despite ordering medium.
Like most Mercures look great but rarely impress.
Staff were very nice indeed.
Source: tripadvisor.co.uk
greeted by the grumpiest receptionist, she had no customer service skills. the food was average, the hotel corridors smelled musty, the rooms were nice and clean, the breakfast waitress refused to get my friend some iced water, until she realised she was in a wheelchair, really disappointed wouldn’t return or recommend
Source: tripadvisor.co.uk
From arrival to departure fantastic.. welcomed with a upgrade room... which was warm and comfy.. Great showers... complimentary pop and water in fridge... just putting Christmas decorations up that looked wonderful... food 3 course meal.. something for everyone... waitress Sara did great job.. friendly and helpful.. even did us coffee liquor end of the meal 😋.. breakfast eat as much as you like.. again lovely friendly man think manager.. everything hot... hotel spotless... big car park.. just log no plate at reception then free... spa
enjoyable.. swimming pool could have been a little warmer.. definitely return...
enjoyable.. swimming pool could have been a little warmer.. definitely return...
Source: tripadvisor.co.uk
We had such a fab stay at the Mercure. The staff were all so lovely and accommodating and we felt really at home. It was our anniversary and they went above and beyond to make us feel so special. Completely amazing deal and totally worth every penny. The wait staff especially Sara were really kind and helpful. Thank you Mercure Staff ❤️
Source: tripadvisor.co.uk
Had a fabulous time at the Dunkenhalgh Hotel & Spa. All the staff were very friendly especially Sam who made sure our visit was exceptional and to Catlin who made my treatment feel special. The afternoon was really good as well. Thank-you.Spa
Source: tripadvisor.co.uk
Absolutely brilliant hotel - all staff are lovely and the an on the front desk Thursday 9th November evening was so lovely and helpful. Food good too but could do with a few more options in the evening. Gym is really good and check classes as the Aqua man is brilliant.
Source: tripadvisor.co.uk
Fantastic evening! Very well organised. Kevin Keegan, what a legend and Josh Daniels was hilarious. Lisa Simmons looked after us all evening providing a 5* star service. Dunkenhalgh was the perfect venue. Hope lots of money was raised for Cancer Research UK.
Source: tripadvisor.co.uk
Spa facilities were excellent, treatments were also very good.
Hotel room clean and spacious, staff all courteous and attentive.
Good quality of food.
Only downside was it felt rushed in the restaurant, we had 3 course and it was done in an hour. This was at odds with the relaxed nature of our break.
Overall really enjoyed our stay.
P. S Teabags and milk lacked in room but will remember to bring own.
Hotel room clean and spacious, staff all courteous and attentive.
Good quality of food.
Only downside was it felt rushed in the restaurant, we had 3 course and it was done in an hour. This was at odds with the relaxed nature of our break.
Overall really enjoyed our stay.
P. S Teabags and milk lacked in room but will remember to bring own.
Source: tripadvisor.co.uk
Staff are lovely and accommodating to needs.
Sadly the ladies spa changing rooms are not very clean there is also a leak of some sort in one of the changing cubicles.
Our room 61 the lighting spot lights were intermittent, with a switch missing. In the bathroom a tile was also missing. The duvet also didn't fit the duvet cover
Water pressure in our room and spa showers were poor. We weren't able to have a shower in our room.
Sadly the ladies spa changing rooms are not very clean there is also a leak of some sort in one of the changing cubicles.
Our room 61 the lighting spot lights were intermittent, with a switch missing. In the bathroom a tile was also missing. The duvet also didn't fit the duvet cover
Water pressure in our room and spa showers were poor. We weren't able to have a shower in our room.
Source: tripadvisor.co.uk
There was an issue with the booking, no fault of theirs but Semoyal was splendid about it and turned the whole thing into a positive, I can't praise him highly enough. The room was lovely, excellent bed, pillows and bathroom, it even had a Nespresso machine. The spa exceeded expectations and we really enjoyed the sauna, steam, swimming, jacuzzi, and fluffy towels. The staff, without exception, were great, and very much entered into the spirit of All Hallows Eve. Both dinner and breakfast were very good - fairly straightforward cookery with good base ingredients, especially at breakfast where the sausages and bacon were better than is usual at some hotel chains. Lots of parking too. We had a grand time.
Source: tripadvisor.co.uk
Just had a couple of nights at Mercure Blackburn Dunkenhalgh Hotel & Spa
We had the most amazing time.Literally every member of staff you passed or had direct contact with in the public areas,corridors,bars and restaurant spoke to us in a happy and welcoming manner.It was a wonderful atmosphere.We felt so relaxed and looked after.We were upgraded to the executive wing and the room was gorgeous.Yes it is an older property and there are a few little niggles but we will without a doubt be staying here again.The meals on both nights in the restaurant were delicious,and the self service breakfast was hot and tasty.Try this hotel you won’t be disappointed.x
We had the most amazing time.Literally every member of staff you passed or had direct contact with in the public areas,corridors,bars and restaurant spoke to us in a happy and welcoming manner.It was a wonderful atmosphere.We felt so relaxed and looked after.We were upgraded to the executive wing and the room was gorgeous.Yes it is an older property and there are a few little niggles but we will without a doubt be staying here again.The meals on both nights in the restaurant were delicious,and the self service breakfast was hot and tasty.Try this hotel you won’t be disappointed.x
Source: tripadvisor.co.uk
Stayed in the hotel for four days at the end of October. Really good location and a nice welcome on arrival, which was a great start to my stay. Room was spacious, high cleaning standards, warm and quiet. Highlight of my stay was the team in bar/restaurant. Breakfast was great with plenty of options and the waiting staff were always very friendly (Joseph extremely helpful). Great atmosphere in the restaurant and the team were happy to assist with any enquires on the menu, great food! I would definitely book here for my next trip in the area.
Source: tripadvisor.co.uk
From front of house, housekeeping, restaurant and spa, the staff were super helpful, genuinely friendly and went above and beyond to make our stay the best it could be. Clean, comfortable rooms, amazing personable service in the restaurant with excellent tasty food and choices. The spa is well kept, has everything you need and treatments, of which I had 3, were of a high standard. I wouldn’t hesitate to recommend. Reasonably priced. All were amazing, but a special thanks to Joseph (duty manager), Shailesh (restaurant) and Sam (spa). We thoroughly relaxed and rejuvenated on our 3 night stay and this was only made possible by the professionalism and genuine concern and kindness of the whole team. We were so happy with our peaceful retreat, that we will definitely be returning.
Source: tripadvisor.co.uk
Myself and my wife stayed here for the IRTE annual dinner, and there was a stand out member of staff called Joe who was great behind the bar in the evening and very courteous and friendly during breakfast.
Source: tripadvisor.co.uk
Having had a group booking in September met up with friends unable to attend at the time due to illness. Decided to eat at the hotel despite reservations concerning past experience. The good was very good and ghe service exceptional especially from Sar.13 who went out of her way to look after us efficiently and with good humour. Very pleasantly surprised all round.
Source: tripadvisor.co.uk
From the moment we were checked in by Amy we knew we were in for a treat! Hotel, grounds & room lovely. My daughter and I were greeted at the Spa by Elisha & Anne, welcomed with a very large afternoon tea, shown all the facilities the Spa & Leisure club had to offer. We had some
Pool & thermal suite time before our 2 x 50 mins full body massage by Ella,who went through everything and explained all the oils and their different benefits. It was divine.
We dined in the bar as the restaurant couldn’t accommodate us, the food was lovely & tasty, served quickly.
We found the Dunk clean, welcoming & the staff extremely friendly and very helpful.
I’d highly recommend!
Pool & thermal suite time before our 2 x 50 mins full body massage by Ella,who went through everything and explained all the oils and their different benefits. It was divine.
We dined in the bar as the restaurant couldn’t accommodate us, the food was lovely & tasty, served quickly.
We found the Dunk clean, welcoming & the staff extremely friendly and very helpful.
I’d highly recommend!
Source: tripadvisor.co.uk
My husband was attending an evening event so I accompanied him to enjoy the overnight hotel break.
I couldn't have been happier with our spacious Hotel Room & all its facilities. The swimming pool was excellent and the sauna was just wonderful.
I had the Chicken curry from the Restaurant menu sitting in the bar and it was yummy.
Breakfast had an array of choice and were happy to make poached eggs to order.
All the staff were very helpful and extremely courteous.
Well done everyone
I couldn't have been happier with our spacious Hotel Room & all its facilities. The swimming pool was excellent and the sauna was just wonderful.
I had the Chicken curry from the Restaurant menu sitting in the bar and it was yummy.
Breakfast had an array of choice and were happy to make poached eggs to order.
All the staff were very helpful and extremely courteous.
Well done everyone
Source: tripadvisor.co.uk
The hotel facilities and staff as always were amazing. Room was impeccable and breakfast was fantastic, great selection and Kanish our server attended to our every need, nothing was too much trouble. Will definitely return and use some of the amazing facilities next time.
Source: tripadvisor.co.uk
Decided on a last minute night away. Got a great room, nice 3 course meal, complimentary drink, enjoyable breakfast buffet. Also loved the pol and spa facilities (apart from the frosty lady who checked us out - the one who checked us in was very friendly though). Thanks!
Source: tripadvisor.co.uk
The hotel and grounds are very nice and relaxing , the executive rooms were very spacious and clean, however the bathroom needs some attention.
The spa lets the place down , needs some TLC and some cleaners , in fact the hotel could do with some cleaning throughout , my partner said the showers in the female changing rooms were clogged with hair almost wig like .
The spa lets the place down , needs some TLC and some cleaners , in fact the hotel could do with some cleaning throughout , my partner said the showers in the female changing rooms were clogged with hair almost wig like .
Source: tripadvisor.co.uk
Flawless. The hotel staff were dynamic to help make our event seamless. The conference hall was set up professionally with the breakout rooms also set up to our requirements. Lunch service saw delicious food served to 175 delegates in 20 minutes. I would recommend this hotel for a conference, and any delegates staying overnight will find excellent cleanliness and first class customer service
Source: tripadvisor.co.uk
A really enjoyable 2 night break on a deal too good to refuse. Our room was big, clean and spacious, also well equipped with a Nespresso coffee machine and a fridge which we actually didn't use. The telly was huge and there was a copious amount of cupboard and wardrobe space which we sparsely filled! The towels were big and fluffy and we so regretted not bringing our bathers for free use of the swimming pool. The hotel was very near the motorway exit and easy to find with a big car park. All staff were extra friendly and helpful and breakfast tasty with a good range of items. We had a lovely break exploring an area we hardly knew.
Source: tripadvisor.co.uk
