Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Brilliant location, room was a bit dated with a tiny window. Overall a decent stay.
Source: google.com
Lovely place, lovely service. Thank you.
Source: google.com
Although a little difficult to get there by public transport, the hotel is nonetheless worth a visit & stay. The staff are generally friendly & efficient, correction - very friendly 🙂, but maybe staff levels are not what they should be - my party received 2 courses of their evening meal in about 1 hour & 5 minutes. However, the food is delicious, fresh, & actually the £22 dinner voucher offered to some spa package customers like myself - was expanded to 3 courses worth £28 (October 2022) ! A major attraction of this hotel is its' Spa / Wellness facility with a pool plus relaxing treatment sessions (recommended although a little pricey - worth it !) Aside from the restaurant dining options however, (it opens at 6pm for dinner - reservations recommended) if you want other options - or an extra bottle of water, you may want to travel to nearby Accrington or Blackburn (Accrington Lidl & KFC are just 6 minutes' drive away). The rooms themselves were impressively big, tidy, & clean, but the room shower I had possessed a faulty control panel, so some twiddling was required to get a hot shower. Also, although my room was OK in temperature, there seemed to be no way of turning the radiators down or up, which lowered the high score this hotel should get.
Source: google.com
Fantastic evening meal. Room lovely. Robes provided. Breakfast was a let down and super busy. If the hotel is busy they would be better to book breakfast times. Staff awesome. Drinks expensive. £26 for two double gins. Grounds stunning, great location.
Source: google.com
Had a lovely stay here with the missus
Source: google.com
Mum to be package is excellent worth every penny!
Source: google.com
Lovely hotel. Staff went above and beyond for our wee girl. Very family friendly. Gorgeous grounds. Work being done in hotel to maintain this lovely old building. Would visit again!
Source: google.com
Loved the place. The room was decent and had essential items including towels, shower gels, iron, ironing board, and a hairdryer. I loved the quality of their meals and service was top notch. Staff was polite and professional too.
Source: google.com
We enjoyed our stay very much and will certainly be returning in the future.
Source: google.com
Beautiful hotel! Gorgeous surroundings.
Source: google.com
Lovely clean rooms very friendly staff
Source: google.com
The location is great but the atmosphere and the view are incredible
Source: google.com
Good stay with dog
Source: google.com
Friendly professional staff, good standard of room, excellent service
Source: google.com
Service ,room ,staff ,restaurant and spa facilities excellent.
Source: google.com
I stayed at the hotel for a couple of days last week for a business conference, the room was fine, large, clean, fairly basic but perfectly adequate. Staff seemed great, food was pretty decent and the conference was well organised.
Unfortunately I didn't get a chance to use the spa facilities although the pool looked nice as I walked past.
Only gripe was I had to park in the overflow carpark which is fine but it was poorly lit and full of pot holes and puddles... spending some money and bringing that up to the standard of the main car park might be a good idea.
Unfortunately I didn't get a chance to use the spa facilities although the pool looked nice as I walked past.
Only gripe was I had to park in the overflow carpark which is fine but it was poorly lit and full of pot holes and puddles... spending some money and bringing that up to the standard of the main car park might be a good idea.
Source: google.com
Staff exellent and food good choices spar exellent food brillent
Source: google.com
We had to wait for our evdn though we hot there at 3pm, no problem as we were given a free drink. When I returned to reception at 4pm I was thdn told they didn't have the room I requested...after a few mins, it was found. The building is old and due to the heavy rain there were buckets everywhere and damp marks.
In our room, none of the side lights worked but it was nice and big and away from any noise, albeit a trip on an outdoor (undercover) slippy path to reception and spa.
Not many vegan options for brekkie, no soya yoghurts and they ran out of marg for the toast but they did have plant based milks.
The main thing about this place is the staff...absolutely amazing. Friendly, efficient, chatty. An asset to Mercure.
In our room, none of the side lights worked but it was nice and big and away from any noise, albeit a trip on an outdoor (undercover) slippy path to reception and spa.
Not many vegan options for brekkie, no soya yoghurts and they ran out of marg for the toast but they did have plant based milks.
The main thing about this place is the staff...absolutely amazing. Friendly, efficient, chatty. An asset to Mercure.
Source: tripadvisor.co.uk
The room had clearly been renovated recently however parts still looked a little tired (bathroom door was broken and didnt lock)
There needs to be a little more attention on the cleaning as there was dust bunnies in the bathroom and dust on drawer handles.
Never the less, the room was still warm and comfortable with great facilities (large TV, coffee machine, fridge, kettle etc) the dressing gown and slippers were a nice touch.
The hotel was having events (Christmas parties) on the night we stayed. They continued into to the early hours (even though the hotel information stated quiet time was between 10-7). This meant our stay wasnt as peaceful as we had wanted.
Perhaps it would have been an idea to put us at the other side of the hotel away from the noise. It may be worth checking if the hotel has an event on before booking.
We still managed to sleep okay and we loved the food!! The restaurant is a credit to the hotel!
The spa was okay, they had a burst pipe in the gym, i am guessing this impacted their heating as the pool was cold and the hot tub was chilly so not very comfortable to sit in. The sauna and steam room was lovely though. Its a shame hotel didnt live up to our expectations as we had hoped for a relaxing couples spa break.
Overall a little more attention to detail required. Perhaps asking guests if they are here for the parties or if they prefer a quieter room. There is so much potential with this hotel but at the moment a little overpriced for an underwhelming time.
There needs to be a little more attention on the cleaning as there was dust bunnies in the bathroom and dust on drawer handles.
Never the less, the room was still warm and comfortable with great facilities (large TV, coffee machine, fridge, kettle etc) the dressing gown and slippers were a nice touch.
The hotel was having events (Christmas parties) on the night we stayed. They continued into to the early hours (even though the hotel information stated quiet time was between 10-7). This meant our stay wasnt as peaceful as we had wanted.
Perhaps it would have been an idea to put us at the other side of the hotel away from the noise. It may be worth checking if the hotel has an event on before booking.
We still managed to sleep okay and we loved the food!! The restaurant is a credit to the hotel!
The spa was okay, they had a burst pipe in the gym, i am guessing this impacted their heating as the pool was cold and the hot tub was chilly so not very comfortable to sit in. The sauna and steam room was lovely though. Its a shame hotel didnt live up to our expectations as we had hoped for a relaxing couples spa break.
Overall a little more attention to detail required. Perhaps asking guests if they are here for the parties or if they prefer a quieter room. There is so much potential with this hotel but at the moment a little overpriced for an underwhelming time.
Source: tripadvisor.co.uk
Warm and welcoming, good food and the rooms are spacious. Lovely grounds and with the bonus of a pool and spa. Within easy reach of all areas of Lancashire, Cheshire and Liverpool. We enjoyed it and would stay there again.
Source: tripadvisor.co.uk
One night stay 11.12.22- 12.12.22 (couple)
From the minute you pull off the main road and into the long drive, you are rewarded with a site to behold. A stately manor hotel.
Staffing - exceptional in all departments. I hate to name check, as they were all brilliant, but Joseph, Megan and Aziz were absolutely outstanding. We were both made to feel welcome by the reception staff.
Executive room - Perfect, large, great view, king size bed, large mirrors and really pretty bathroom.
Breakfast well what can I say, it has everything, you name its in there. Including the nice little touches such individual pots of honey and jam.
Highly recommend this hotel and as the terminator says 'I'll be back'
From the minute you pull off the main road and into the long drive, you are rewarded with a site to behold. A stately manor hotel.
Staffing - exceptional in all departments. I hate to name check, as they were all brilliant, but Joseph, Megan and Aziz were absolutely outstanding. We were both made to feel welcome by the reception staff.
Executive room - Perfect, large, great view, king size bed, large mirrors and really pretty bathroom.
Breakfast well what can I say, it has everything, you name its in there. Including the nice little touches such individual pots of honey and jam.
Highly recommend this hotel and as the terminator says 'I'll be back'
Source: tripadvisor.co.uk
I attended a Christmas party with my partner. The food at the function was very bland and uninspiring, choice was poor. Service at the bar was slow, beer was full of froth, whisky & coke had about half a pint of coke in it, no ice offered. I ordered a bottle of prosecco, which was pricey at £29 and was completely flat, it was begrudgingly exchanged at the bar but the second one was just as flat - complete waste of money. Sound system for the disco was so poor you couldn't understand a word the DJ said. Felt like a regurgitation of a 1980s Christmas party.
Our bedroom was spacious, but a little more attention to cleaning and maintenance is needed. Hospitality tray was poor, no bottled water available in the room. Lots of noise from the function room, and the fire alarm going off twice during the early hours meant we didn't get a good sleep. Corridors were in need of a good clean and some redecoration.
Breakfast was average, the hot food tasted like it had been sat keeping warm for quite a while (tough bacon and hash browns etc). But the staff at breakfast were friendly and attentive.
Expensive for the quality of the room/ food/ function. Wouldn't choose to return
Our bedroom was spacious, but a little more attention to cleaning and maintenance is needed. Hospitality tray was poor, no bottled water available in the room. Lots of noise from the function room, and the fire alarm going off twice during the early hours meant we didn't get a good sleep. Corridors were in need of a good clean and some redecoration.
Breakfast was average, the hot food tasted like it had been sat keeping warm for quite a while (tough bacon and hash browns etc). But the staff at breakfast were friendly and attentive.
Expensive for the quality of the room/ food/ function. Wouldn't choose to return
Source: tripadvisor.co.uk
Really comfortable stay.staff all very friendly and helpful the room was spacious with really nice bedding. The room was nice and warm which was pleasing as it was -4 outside!! The indoor pool had a relaxing atmosphere and the sauna and steamroom were very welcome and no queues.. The food was tasty and breakfast was plentiful with lots of choice ..a really pleasant mid week break 👍
Source: tripadvisor.co.uk
We have just returned from the Mercure Dunkenhalgh Hotel were we stayed for a couple of days. We took full advantage of the spa facilities which were excellent my skins never felt so soft...we also ate in the hotel on both nights and the food was very nice as were the waiting on staff especially Shailesh who was very helpful.
Source: tripadvisor.co.uk
We purchased the spa & tea for two offer and we can't wait to come back! Fantastic spa facilities especially the sauna, wet room and the calming room which were spotlessly clean & modern. We even got to join in on an aerobic lesson in the pool for free which was an added bonus! A lovely staff member called Anne was so incredibly helpful and showed us all around the facilities. She provided us with exceptional service throughout our day. The tea, sandwiches and cakes are delicious and the changing rooms are also very spacious. We spent all afternoon here and can't wait to come back, exceptional value for money!
Source: tripadvisor.co.uk
