Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Good stay with dog
Source: google.com
Friendly professional staff, good standard of room, excellent service
Source: google.com
Service ,room ,staff ,restaurant and spa facilities excellent.
Source: google.com
I stayed at the hotel for a couple of days last week for a business conference, the room was fine, large, clean, fairly basic but perfectly adequate. Staff seemed great, food was pretty decent and the conference was well organised.
Unfortunately I didn't get a chance to use the spa facilities although the pool looked nice as I walked past.
Only gripe was I had to park in the overflow carpark which is fine but it was poorly lit and full of pot holes and puddles... spending some money and bringing that up to the standard of the main car park might be a good idea.
Unfortunately I didn't get a chance to use the spa facilities although the pool looked nice as I walked past.
Only gripe was I had to park in the overflow carpark which is fine but it was poorly lit and full of pot holes and puddles... spending some money and bringing that up to the standard of the main car park might be a good idea.
Source: google.com
Staff exellent and food good choices spar exellent food brillent
Source: google.com
We had to wait for our evdn though we hot there at 3pm, no problem as we were given a free drink. When I returned to reception at 4pm I was thdn told they didn't have the room I requested...after a few mins, it was found. The building is old and due to the heavy rain there were buckets everywhere and damp marks.
In our room, none of the side lights worked but it was nice and big and away from any noise, albeit a trip on an outdoor (undercover) slippy path to reception and spa.
Not many vegan options for brekkie, no soya yoghurts and they ran out of marg for the toast but they did have plant based milks.
The main thing about this place is the staff...absolutely amazing. Friendly, efficient, chatty. An asset to Mercure.
In our room, none of the side lights worked but it was nice and big and away from any noise, albeit a trip on an outdoor (undercover) slippy path to reception and spa.
Not many vegan options for brekkie, no soya yoghurts and they ran out of marg for the toast but they did have plant based milks.
The main thing about this place is the staff...absolutely amazing. Friendly, efficient, chatty. An asset to Mercure.
Source: tripadvisor.co.uk
The room had clearly been renovated recently however parts still looked a little tired (bathroom door was broken and didnt lock)
There needs to be a little more attention on the cleaning as there was dust bunnies in the bathroom and dust on drawer handles.
Never the less, the room was still warm and comfortable with great facilities (large TV, coffee machine, fridge, kettle etc) the dressing gown and slippers were a nice touch.
The hotel was having events (Christmas parties) on the night we stayed. They continued into to the early hours (even though the hotel information stated quiet time was between 10-7). This meant our stay wasnt as peaceful as we had wanted.
Perhaps it would have been an idea to put us at the other side of the hotel away from the noise. It may be worth checking if the hotel has an event on before booking.
We still managed to sleep okay and we loved the food!! The restaurant is a credit to the hotel!
The spa was okay, they had a burst pipe in the gym, i am guessing this impacted their heating as the pool was cold and the hot tub was chilly so not very comfortable to sit in. The sauna and steam room was lovely though. Its a shame hotel didnt live up to our expectations as we had hoped for a relaxing couples spa break.
Overall a little more attention to detail required. Perhaps asking guests if they are here for the parties or if they prefer a quieter room. There is so much potential with this hotel but at the moment a little overpriced for an underwhelming time.
There needs to be a little more attention on the cleaning as there was dust bunnies in the bathroom and dust on drawer handles.
Never the less, the room was still warm and comfortable with great facilities (large TV, coffee machine, fridge, kettle etc) the dressing gown and slippers were a nice touch.
The hotel was having events (Christmas parties) on the night we stayed. They continued into to the early hours (even though the hotel information stated quiet time was between 10-7). This meant our stay wasnt as peaceful as we had wanted.
Perhaps it would have been an idea to put us at the other side of the hotel away from the noise. It may be worth checking if the hotel has an event on before booking.
We still managed to sleep okay and we loved the food!! The restaurant is a credit to the hotel!
The spa was okay, they had a burst pipe in the gym, i am guessing this impacted their heating as the pool was cold and the hot tub was chilly so not very comfortable to sit in. The sauna and steam room was lovely though. Its a shame hotel didnt live up to our expectations as we had hoped for a relaxing couples spa break.
Overall a little more attention to detail required. Perhaps asking guests if they are here for the parties or if they prefer a quieter room. There is so much potential with this hotel but at the moment a little overpriced for an underwhelming time.
Source: tripadvisor.co.uk
Warm and welcoming, good food and the rooms are spacious. Lovely grounds and with the bonus of a pool and spa. Within easy reach of all areas of Lancashire, Cheshire and Liverpool. We enjoyed it and would stay there again.
Source: tripadvisor.co.uk
One night stay 11.12.22- 12.12.22 (couple)
From the minute you pull off the main road and into the long drive, you are rewarded with a site to behold. A stately manor hotel.
Staffing - exceptional in all departments. I hate to name check, as they were all brilliant, but Joseph, Megan and Aziz were absolutely outstanding. We were both made to feel welcome by the reception staff.
Executive room - Perfect, large, great view, king size bed, large mirrors and really pretty bathroom.
Breakfast well what can I say, it has everything, you name its in there. Including the nice little touches such individual pots of honey and jam.
Highly recommend this hotel and as the terminator says 'I'll be back'
From the minute you pull off the main road and into the long drive, you are rewarded with a site to behold. A stately manor hotel.
Staffing - exceptional in all departments. I hate to name check, as they were all brilliant, but Joseph, Megan and Aziz were absolutely outstanding. We were both made to feel welcome by the reception staff.
Executive room - Perfect, large, great view, king size bed, large mirrors and really pretty bathroom.
Breakfast well what can I say, it has everything, you name its in there. Including the nice little touches such individual pots of honey and jam.
Highly recommend this hotel and as the terminator says 'I'll be back'
Source: tripadvisor.co.uk
I attended a Christmas party with my partner. The food at the function was very bland and uninspiring, choice was poor. Service at the bar was slow, beer was full of froth, whisky & coke had about half a pint of coke in it, no ice offered. I ordered a bottle of prosecco, which was pricey at £29 and was completely flat, it was begrudgingly exchanged at the bar but the second one was just as flat - complete waste of money. Sound system for the disco was so poor you couldn't understand a word the DJ said. Felt like a regurgitation of a 1980s Christmas party.
Our bedroom was spacious, but a little more attention to cleaning and maintenance is needed. Hospitality tray was poor, no bottled water available in the room. Lots of noise from the function room, and the fire alarm going off twice during the early hours meant we didn't get a good sleep. Corridors were in need of a good clean and some redecoration.
Breakfast was average, the hot food tasted like it had been sat keeping warm for quite a while (tough bacon and hash browns etc). But the staff at breakfast were friendly and attentive.
Expensive for the quality of the room/ food/ function. Wouldn't choose to return
Our bedroom was spacious, but a little more attention to cleaning and maintenance is needed. Hospitality tray was poor, no bottled water available in the room. Lots of noise from the function room, and the fire alarm going off twice during the early hours meant we didn't get a good sleep. Corridors were in need of a good clean and some redecoration.
Breakfast was average, the hot food tasted like it had been sat keeping warm for quite a while (tough bacon and hash browns etc). But the staff at breakfast were friendly and attentive.
Expensive for the quality of the room/ food/ function. Wouldn't choose to return
Source: tripadvisor.co.uk
Really comfortable stay.staff all very friendly and helpful the room was spacious with really nice bedding. The room was nice and warm which was pleasing as it was -4 outside!! The indoor pool had a relaxing atmosphere and the sauna and steamroom were very welcome and no queues.. The food was tasty and breakfast was plentiful with lots of choice ..a really pleasant mid week break 👍
Source: tripadvisor.co.uk
We have just returned from the Mercure Dunkenhalgh Hotel were we stayed for a couple of days. We took full advantage of the spa facilities which were excellent my skins never felt so soft...we also ate in the hotel on both nights and the food was very nice as were the waiting on staff especially Shailesh who was very helpful.
Source: tripadvisor.co.uk
We purchased the spa & tea for two offer and we can't wait to come back! Fantastic spa facilities especially the sauna, wet room and the calming room which were spotlessly clean & modern. We even got to join in on an aerobic lesson in the pool for free which was an added bonus! A lovely staff member called Anne was so incredibly helpful and showed us all around the facilities. She provided us with exceptional service throughout our day. The tea, sandwiches and cakes are delicious and the changing rooms are also very spacious. We spent all afternoon here and can't wait to come back, exceptional value for money!
Source: tripadvisor.co.uk
Excellent stay. Lovely room and fantastic 3 course meal in the restaurant. The staff were a credit and made us feel very special. Breakfast was fabulous too. Special thanks to Nicola for her great communication and Amanda in the restaurant for making this such a lovely trip. Merry Christmas to you all.
Source: tripadvisor.co.uk
Another fab stay with the girls on our Annual spa stay …. Treatments fabulous !!!
Staff have been fab …. Suzanne and the team in the spa was brilliant. And the staff in the restaurant were very accommodating. Krishna and Aziz always makes us feel welcome, and this evening Shailesh from start to finish amazing service…..
Staff have been fab …. Suzanne and the team in the spa was brilliant. And the staff in the restaurant were very accommodating. Krishna and Aziz always makes us feel welcome, and this evening Shailesh from start to finish amazing service…..
Source: tripadvisor.co.uk
We had a wonderful stay at Mercure Blackburn Dunkenhalgh Hotel and Spa, thanks to the incredible staff.
Starting with friendly and welcoming Reception through to Allison in housekeeping, Aziz who looked after us so well at breakfast, the restaurant at night was professionally run by Krishna but the shining star who will have a great future in hospitality is Amanda. For someone so young she was superb. The only area that let this hotel down was the staff in the Spa Pool. They were so busy talking and laughing amongst themselves that I was an inconvenience to them when I arrived. I was not helped, given any instruction as to where the change room, locker room was etc and after a swim we attempted to walk out when a male staff member almost knocked me over by bowling through the door, never apologised but once again, laughing and carrying on with the girls on the counter. Despite this down side, would most definitely return thanks to the majority of the staff.
Starting with friendly and welcoming Reception through to Allison in housekeeping, Aziz who looked after us so well at breakfast, the restaurant at night was professionally run by Krishna but the shining star who will have a great future in hospitality is Amanda. For someone so young she was superb. The only area that let this hotel down was the staff in the Spa Pool. They were so busy talking and laughing amongst themselves that I was an inconvenience to them when I arrived. I was not helped, given any instruction as to where the change room, locker room was etc and after a swim we attempted to walk out when a male staff member almost knocked me over by bowling through the door, never apologised but once again, laughing and carrying on with the girls on the counter. Despite this down side, would most definitely return thanks to the majority of the staff.
Source: tripadvisor.co.uk
Arrived and lovely reception staff.
Room was very basic despite being executive.
Went to restaurant and food was average at best.
£28 for a sirloin steak that arrives cold, come back 5 minutes later marginally better. Was very well done despite ordering medium.
Like most Mercures look great but rarely impress.
Staff were very nice indeed.
Room was very basic despite being executive.
Went to restaurant and food was average at best.
£28 for a sirloin steak that arrives cold, come back 5 minutes later marginally better. Was very well done despite ordering medium.
Like most Mercures look great but rarely impress.
Staff were very nice indeed.
Source: tripadvisor.co.uk
greeted by the grumpiest receptionist, she had no customer service skills. the food was average, the hotel corridors smelled musty, the rooms were nice and clean, the breakfast waitress refused to get my friend some iced water, until she realised she was in a wheelchair, really disappointed wouldn’t return or recommend
Source: tripadvisor.co.uk
From arrival to departure fantastic.. welcomed with a upgrade room... which was warm and comfy.. Great showers... complimentary pop and water in fridge... just putting Christmas decorations up that looked wonderful... food 3 course meal.. something for everyone... waitress Sara did great job.. friendly and helpful.. even did us coffee liquor end of the meal 😋.. breakfast eat as much as you like.. again lovely friendly man think manager.. everything hot... hotel spotless... big car park.. just log no plate at reception then free... spa
enjoyable.. swimming pool could have been a little warmer.. definitely return...
enjoyable.. swimming pool could have been a little warmer.. definitely return...
Source: tripadvisor.co.uk
We had such a fab stay at the Mercure. The staff were all so lovely and accommodating and we felt really at home. It was our anniversary and they went above and beyond to make us feel so special. Completely amazing deal and totally worth every penny. The wait staff especially Sara were really kind and helpful. Thank you Mercure Staff ❤️
Source: tripadvisor.co.uk
Had a fabulous time at the Dunkenhalgh Hotel & Spa. All the staff were very friendly especially Sam who made sure our visit was exceptional and to Catlin who made my treatment feel special. The afternoon was really good as well. Thank-you.Spa
Source: tripadvisor.co.uk
Absolutely brilliant hotel - all staff are lovely and the an on the front desk Thursday 9th November evening was so lovely and helpful. Food good too but could do with a few more options in the evening. Gym is really good and check classes as the Aqua man is brilliant.
Source: tripadvisor.co.uk
Fantastic evening! Very well organised. Kevin Keegan, what a legend and Josh Daniels was hilarious. Lisa Simmons looked after us all evening providing a 5* star service. Dunkenhalgh was the perfect venue. Hope lots of money was raised for Cancer Research UK.
Source: tripadvisor.co.uk
Spa facilities were excellent, treatments were also very good.
Hotel room clean and spacious, staff all courteous and attentive.
Good quality of food.
Only downside was it felt rushed in the restaurant, we had 3 course and it was done in an hour. This was at odds with the relaxed nature of our break.
Overall really enjoyed our stay.
P. S Teabags and milk lacked in room but will remember to bring own.
Hotel room clean and spacious, staff all courteous and attentive.
Good quality of food.
Only downside was it felt rushed in the restaurant, we had 3 course and it was done in an hour. This was at odds with the relaxed nature of our break.
Overall really enjoyed our stay.
P. S Teabags and milk lacked in room but will remember to bring own.
Source: tripadvisor.co.uk
Staff are lovely and accommodating to needs.
Sadly the ladies spa changing rooms are not very clean there is also a leak of some sort in one of the changing cubicles.
Our room 61 the lighting spot lights were intermittent, with a switch missing. In the bathroom a tile was also missing. The duvet also didn't fit the duvet cover
Water pressure in our room and spa showers were poor. We weren't able to have a shower in our room.
Sadly the ladies spa changing rooms are not very clean there is also a leak of some sort in one of the changing cubicles.
Our room 61 the lighting spot lights were intermittent, with a switch missing. In the bathroom a tile was also missing. The duvet also didn't fit the duvet cover
Water pressure in our room and spa showers were poor. We weren't able to have a shower in our room.
Source: tripadvisor.co.uk
