Absolutely 5* and if there was a 6, I would give it.

Arrived and given a free upgrade from executive - privilege and the room was out of this world.

Warm, romantic and the shower, amazing.

But, I’d recommend using and kings size bed instead of two twins pushed together.

The food was amazing and the staff were very professional and accommodating when need.

Bar staff were brilliant and it was perfect getaway.

Thank you

Had a great time. Lovely spa facilities. Nice rooms, very large. Fabulous breakfast and the 3 course meals that we got as part of the deal were excellent too. I can particularly recommend the fish and chips. The main point of this review, however, is to thank and appreciate the staff. From start to finish, reception, waiting on, cleaners, breakfast room etc the staff were so nice, friendly, and couldn't be more helpful. Definitely the main strength of thus hotel us it's amazing team of staff. Thank you.

Brilliant!
What a stunning venue, great rooms and amazing food.
We had a private dining room for the 17 of us (the Portrait Room) which was simply stunning. Also a special mention for our server for the 2 nights Chris, he was very attentive and nothing was too much trouble (and some of our group can be quite demanding!).
We also booked a dog friendly room and took our 10 year old Labrador, Mr Merlin who was quite popular with the staff.
The courtyard rooms are roomy, warm, fantastic facilities and LOADS of really hot water.
See the pics, all of which I took over the 3 days - I can't recommend this enough.

All the spa and swimming facilities went down a storm with the rest of our party while I took time out with the dog.

Attended today with 2 friends for a spa day. I’ll start with the positives, not bad value for money in terms of the treatments and lunch package, lunch area very nice, treatment area also very nice. The treatments were lovely, 2 of us went for the ishga face and body and 1 of us the hot stones massage. The changing rooms are tatty, not just run down but no light in a cubicle, plaster falling off the wall, a lot of things that could easily be rectified and properly maintained. The pool and jacuzzi (not really a jaccuzi just a couple of bubbles in the area of the pool) all the same cool temperature. The thermal suite 2x steam rooms and a sauna working. Another not working at all and the rest all bordered up. A member in there explained that as they stop working they just board them up. Had a nice day with friends in general and enjoyed our treatments and lovely lunch. The part that I found disgusting was the free £10 voucher you got to spend on products that we got with our package. I wanted an ishga toner that was priced at £28 so I thought would be £18 with redeeming my voucher. The therapist explained that the prices in the booklet already had the £10 taken off so it would make the ishga toner £38. I looked on the ishga website and they are priced at £28 so basically the voucher you get is just to rip you off, which is disgraceful and so I didn’t purchase it. I regularly attend spas where you get these vouchers and whilst they come with a minimum spend of £30, the products aren’t over priced. I would attend again for a treatment or lunch if I was in the area but would rather pay more for a proper spa with decent thermal facilities. Don’t mind a cheaper spa as it was a last minute booking-if it was properly maintained.

Stayed and continue to stay at this Hotel as it is ideally located for business. The hotel generally is good. The rooms are great but the bathroom/shower rooms are hit and miss unless you are located in the newer extension.

Gym facilities are great. Food is again hit and miss. The same meal can be amazing one stay and the total opposite the next. Not sure on the reasons for this.

It’s important to recognise Aziz who is terrific on Breakfast. He is a master at customer service and is a credit to the hotel. I have stayed in lots of hotels and his level of professionalism stands out.

Additionally Nicola does a great job on the front desk.

Small improvement on the above points would make a big difference to the experience at this hotel.

Had a wowcher voucher for a spa morning .
Lovely hot stone message and the best afternoon tea I have had. All regular sandwich fillings. Loved all the deserts and requested plain scones. Everything eaten.

Came for the Mother’s Day meal with my mum, my partner and his mum.. food was delicious. My mum is a vegetarian so khrisna had prepared a vegetarian meal for her. Massive thanks to all of the chefs……only down side was the beer smelled off.

The Mercure Dunkenhalgh (apparently, the gh is pronounced "sh") is near Clayton-le-Moors and Accrington, but you would need to get a minicab to either of them if you are of a certain age, as, for us, too far to walk. The old part of the hotel is quite beautiful and it has a large annexe, where our bedroom was situated. Our room was large and comfortable. The only complaint about the annexe would be that the doors are VERY noisy when shut and it gives you quite a jump every time someone enters or exits their room. The bar is quite dark and dominated by a TV, but the sound is low, so, if you can avoid looking at the screen, not too much of a problem. At weekends, they can have weddings, charity events, hen nights (wow, those girls can shriek!), birthday parties, etc., so, if you don't like noise, I would suggest visiting during the week. There was a charity event on the Saturday night we were there, for which they had a music licence until 1 a.m. and then fireworks! I have to say though that I put my earplugs in and it didn't greatly bother me. Apparently, they have a lot of football teams staying there and, indeed, Wigan Athletic FC were there on the Friday night we were there - lovely chaps and no trouble at all (I think the team went to bed early, in preparation for their match against Burnley the next day). The food is OK - could be warmer at times. Now for the big plus - all the staff are wonderful, from the bar staff to the excellent restaurant staff. They are all kind, friendly and can't do enough to please/accommodate even the most demanding guest! Special thanks to the lovely Krishna and Aziz - two lovely gentlemen.

Unfortunately we only stayed one night on the way home. We received a very warm and efficient welcome and were allocated room 210 which was large and well decorated (although two prints on the bedroom wall were a bit like the end of the world). The bathroom was a decent size with a good shower and lots of hot water. The bed was very comfortable but the pillows were, for me, most uncomfortable, but we had a good night's sleep. The evening meal was very good and the service was excellent.
Breakfast had a very good choice of food available and the hot items were well cooked. The breakfast service was overseen by Aziz who was very welcoming and very good at his job. The only slight problem is that some rooms are a long way away from the dining room and residents have to negotiate some very cold and draughty corridors although the bedrooms and public rooms were well heated. Would certainly stop here again, we enjoyed the peace and quiet.

The staff are the saviour of this hotel.
Some parts after the lock down refurb are really lovely.
The bar area, restaurant & furnishings etc.
However, some parts are just dreadful.
Little touches like at least hanging drapes properly in the windows of public corridors, instead of half on off the rail, clearly displays a total lack of attention to detail or lack of concern.
Paint peeling off walls, doors, sills, ceilings.
Totally appreciate the building is a listed building and in desperate need of work in some areas, and must need £100s of £1000s spending on it.
But dependent on where you are allocated, is dependent on what quality you get.
Our room was great, but clearly part of the refurb.
Some rooms however, clearly weren't.
Breakfast was plentiful, tasty, and enjoyable.
Staff absolutely fantastic & can't do enough.
The spa....errrrm...no.
Not for me.
Cold pool
Cold Jacuzzi
Cloudy water in pool
Didn't feel clean.
Lovely seating area as you go in.
But nothing relaxing about it at all, bright lights & chaotic.
This was a weekend though so probably quieter in week.
Would I stay again?
Yes.
But for such a beautiful building so worthy of being ' loved ' I can only hope further investment continues.
Big shout to the staff again though as you are a great team and couldn't have been more helpful.

All the staff from reception, waiter and waitresses and also housekeeping were helpful and friendly. Only one niggle - the pool and jacuzzi were a tad cold - but did not spoil our stay. A big thank you to all for a relaxing stay.

The hotel still retains its former stately home ambience. From the moment we arrived Amy the receptionist was friendly and helpful. The rooms were comfortable. The restaurant was lovely and cozy and the 3 course evening meal was fantastic with all the staff efficient and friendly, even though it was an extremely busy night. Olivia served our table and she was professional and efficient. Overall a wonderful stay.

Firstly Al say the cameo restaurant is excellent manager Shailesh tended to my ladies fish and nut allergy very well and unlike a lot of places she was allowed something she liked of all 3 courses staff lovey and very attentive.large rooms general nice place to stay had a full body massage witch was very professional. Therese is parts of the hotel that are need a little attention if you wanted to be fussy but never bothered us . The worse bit was the males changing rooms shut down so no mail toilets or lockers on pool or spa .but over all great value lovely food big rooms nice buffet breakfast would deffo return next year

Came for a birthday celebration on the 1 night reviver deal. Our trip to the spa was lovely. Dan was really helpful and made sure we had everything we needed. He was very friendly and very knowledgeable about the products used in the treatments. He really did everything he could to make our visit exceptional.

Booking an entire hotel (except for the Spa) for our annual 3 day conference was always going to raise concerns, especially with over 300 delegates attending. Some arriving for one day, some for 3 nights, including various breakfast, lunches and dinner requests. Fergus and his fabulous team proved it was more than possible and exceeded all expectations.

I can't praise the hotel and staff enough for making it extra special, they went above and beyond, working all day and through the night to make sure everyone was comfortable and welcome.

I would happily stay here for one night in a couple (and enjoy the spa) and strongly consider holding a future conference here.

Bravo team Mercure Dunkenhalgh for making our Conference a huge success in all accounts!!

Fergus and team went above and beyond to ensure our conference was a huge success. From housekeeping to front of house, everyone was so helpful and nothing was too much trouble. The attention to detail was exceptional and this showed through across all areas. The catering whether breakfast, lunch or dinner for 200 delegates was superb and always hot.
They took the stress out of all of the organisational and operational aspects and were all just so lovely to work with. Would have no hesitation in recommending them.

Excellent kind warming staff. After a lengthy stay at this beautiful hotel Mary and sharon want to say a massive Thankyou to all the kind excellent staff at this hotel special thanks to Hope Lenny Paula Vilma melody Ann Marie Timmy Aziz in the breakfast restaurant Thankyou we will miss you all thankyou to Sara James chris Amanda Denise Olivia Joseph Edwina Neil Amy Nicola Jess Sadie Vanessa Krishna who all go above and beyond their duties you have all been so very kind and not forgetting Alison and Elsa and all the housekeepers who work so hard excellent staff excellent hotel lovely memories thankyou Mary and sharon xxx

We arrived as premier members early afternoon but there was no chance of any treatments in the spa. We were told we should book 4 weeks in advance. We only booked the room last week. Very disappointed that we couldn’t get any form of treatment at all.

Shailesh in the restaurant made our anniversary meal very special. He deserves a special mention. Went above and beyond to make our evening extremely notable. He even procured for an AF non-drinker a very elegant blue AF cocktail !

We held our wedding at the venue a few months ago, The process leading up to the day, was managed well with the hotel, including people booking rooms in our party and obtaining a hoist for one of the rooms

This made the experience for our guests stress free and enjoyable and I am aware some have returned since the wedding

We would like to pass on our special thanks to a few members of the team as well as everyone else who was friendly and aided when needed

Firstly Edwina was simply superb, from ringing on her day off to go through the day and answering questions, to the day itself where she made it so relaxed and stress free for us and our party, we can never thank Edwina enough for this, she is a credit to the hotel not only is she a wonderful employee but also a wonderful person.

Secondly, Aziz who was running the restaurant area. Aziz remembered us from previous visits and looked after us and our party, especially one family where one person had suffered a stroke and had mobility issues and there son was in a wheelchair, he ensured that they were placed in the hotel where there was extra space and ensured that breakfast was specially made for the disabled member of the party, again this made the stay for this family stress free and more enjoyable.

Thirdly, there was a member of the waiting team, that dealt with my family and the family with the disabled adult in the wheelchair, I'm told he had a scouse accent and may have been called Harry. He helped both families with there mobility issues, including pushing the wheelchair back to the room and helping some of the family with mobility issues supporting them back to the room also.

Lastly but not least, was Chris, who worked the bar for our wedding reception, the hotel bar afterwards and then the night after also. Everyone complimented on how he was with everyone how he interacted with the party and how helpful he was.

All 4 went above and beyond and were a credit to the hotel alongside everyone else

Thank you again for making our day extra special and to everyone who played a part in our day

All the staff are great but particularly so is Sara in the restaurant/bar. Sara makes the best Old Fashioned cocktails I’ve ever had - she also made the experience so, so great. Ive stayed about 10 nights now, i love this place and can’t wait to come back again!

Stayed here for a couple of weeks as working in the area. The rooms are comfortable and the evening meals and breakfast are good. All of the staff have been friendly and accommodating. Sara who works in the bar and restaurant seemed to go the extra mile to make everyone feel welcome.

This was the second time we have stopped here. A great break away and a fantastic spa to truly relax. Staff are amazingly friendly and can't do enough to help or smile in your direction. Massive special thanks to Aziz, you were amazing and very character in so many ways. You made us all smile. Thank you so much.

We stayed here for 5 nights in January. Overall we were very pleased with our stay and thought it was good value for money. The room was very spacious and we enjoyed the gym, pool and spa facilities.

All of the staff we encountered were very friendly. They were very quick to resolve a problem with our shower drain.

We were however disappointed with the food at lunch time which we ordered twice. On both occasions only select parts of the menu were available: sandwiches and side dishes.

The first time we ordered ploughman’s sandwiches - described as gammon, cheddar and pickle sandwiches with crisps. What arrived was grated plastic cheese mixed with pickle. When we questioned what had arrived they prepared it again but just added a slice of ham. Not exactly as described..

The second time we all ordered two side dishes at £5 each: chicken wings and a Greek-style salad.

After about 20 mins the chef came out and said he couldn’t do the Greek salad. We asked what other salads he could do to which he replied he could do a Caesar salad so we agreed to go with that. The food arrived and it was pleasant. However what was not so pleasant was the bill that arrived afterwards! To our dismay they had charged us £13 for the Caesar salad which was nothing more than leaves, 2 croutons and some shavings of Parmesan. We were never informed of the cost difference and reluctantly had to pay £18 instead of £10 each for our lunch.

This experience really did put a dampener on our stay I’m not sure I would return.

Used the pool and spa on 9/1/23. Staff were great, organised and friendly. The treatments we had booked were good too, and prices reasonable.

However, the leisure club as a whole desperately needs a refurb: changing rooms in poor condition, lots of the chrome work rusty, mosaic tiles missing round the pool. A real shame as it's in a great spot and offered a good product for us wanting a half day spa experience. Is there a timescale for upgrading the site? Thanks

We've just had a two night break away, bed,breakfast and evening meal, what a lovely stay we've loved every minute of it the staff was all very pleasant and helpful,
The facilities was spot on we used the gym , pool & sauna all lovely, the only downfall was the jacuzzi wasn't warm it was part of the pool , the ladies changing rooms were being renovated but suitable rooms was available for us to use ,
Our room was a good size with everything we needed, cleaned daily .
The restaurant was pleasant & friendly staff , the food was excellent & good selection on the menu, the bar area was very nice area to sit & relax after our evening meal .
I'd highly recommend staying here its been a lovely little break away .