Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
We are a family of 5 we had 2 rooms good time away all the amenities were good we used all of them.
Source: google.com
Spa night with friend. Treatment along with dinner and breakfast. Very enjoyable.
Source: google.com
Beautiful building, needs a little TLC in some areas.
Staff very friendly and helpful.
Dinner was lovely, breakfast was good but the most expensive hotel breakfast I've ever had. I expected to pay £12-15 for an adult at mos, this was £20. They were going to charge me for the children too, but as my kids had a bowl of cereal and a hash brown, I checked my booking which said accommodation and breakfast free for 2 kids staying with adult. Staff were very nice, apologietic, and took the kids off when I explained.
Swimming pool lovely and warm, the kids loved it. Changing rooms have an interesting layout, but overall good facilities.
Bedroom was clean and well presented.
Thank you for having us.
Staff very friendly and helpful.
Dinner was lovely, breakfast was good but the most expensive hotel breakfast I've ever had. I expected to pay £12-15 for an adult at mos, this was £20. They were going to charge me for the children too, but as my kids had a bowl of cereal and a hash brown, I checked my booking which said accommodation and breakfast free for 2 kids staying with adult. Staff were very nice, apologietic, and took the kids off when I explained.
Swimming pool lovely and warm, the kids loved it. Changing rooms have an interesting layout, but overall good facilities.
Bedroom was clean and well presented.
Thank you for having us.
Source: google.com
Our stay was absolutely wonderful. The food was lovely! The atmosphere was so relaxing. The bar area was so inviting and the cost of drinks was actually reasonable. This is a huge thing because it makes you relax. It's nice to get away, spend a bit of money but not feel bank rupt afterwards! I'd definitely stay again.
We didn't use the spa/services. The only little thing I'd have had a minor issue with, was the bed were two beds pushed together and kept getting in the gap in the middle, so me and my partner were either sharing a single bed or completely seperate. Also, the beds were quite hard. That is just a small issue, unsure if it's every room or just ours unfortunately! Not a huge problem just a bit restless. Overall though it was a lovely night, really friendly staff, the rooms and presentation was welcoming so it's a small issue to everything that's great.
We didn't use the spa/services. The only little thing I'd have had a minor issue with, was the bed were two beds pushed together and kept getting in the gap in the middle, so me and my partner were either sharing a single bed or completely seperate. Also, the beds were quite hard. That is just a small issue, unsure if it's every room or just ours unfortunately! Not a huge problem just a bit restless. Overall though it was a lovely night, really friendly staff, the rooms and presentation was welcoming so it's a small issue to everything that's great.
Source: google.com
Perfect stay
Source: google.com
I stayed her whilst attending a dinner dance, I had a great time.
Source: google.com
Attended a Conference, staff helpful and general hotel seemed well run with fresh decor.
Source: google.com
Great location, clean and spacious room, friendly and accommodating staff, superb gym offering...would recommend :)
Source: google.com
All good as usual
Source: google.com
This was my 2nd stay and as before the staff were welcoming and helpful. Was given a room upgrade as well, so that made the stay comfortable
Source: google.com
Great place the steam rooms are excellent
Source: google.com
Very clean and modern room. Very spacious and comfortable. Smelt nice. Whole hotel was very consistent with cleanliness. Would definitely recommend and return again
Source: google.com
Went for a day spa, the girls who do the treatments are really nice, good facilities, pool, steam rooms and saunas really would come again in a heartbeat, and the afternoon tea is lovely 🎂 🥮 🍥 🥞 🧁 🍰
Source: google.com
Nice stay but food very disappointing.
Source: google.com
Had a wonderful day/night. The spa facilities were very good. Everything was very nice. The service at the bar was spot on and the bar itself was lovely, especially the high backed chairs. The room was very nice. Very clean and big. Again, the facilities were superb and the free items in the fridge were a very nice touch. The food in the restaurant both at dinner and breakfast was excellent. Looking forward to going again
Source: google.com
Nice interior, more work needed on exterior.
Source: google.com
Not as good as it has been . Food still excellent but went to use facillities the morning after to be told we could only use them for half an hour , the last time we stayed we had full use even after checkout . Would like to have known that before booking
Source: google.com
Beetje verwaarloosd, slecht onderhoud, geen verwarming op de kamer, althans die er was, was defect.
Source: google.com
Great place to stay, will hopefully return again
Source: google.com
We booked a last minute deal to this hotel, for Dinner Bed and breakfast. The booking (via Secret Escapes) was really easy and straight away the booking was confirmed by the hotel. We had plenty of information emailed to us and were offered opportunities to book the restaurant and upgrade.
The hotel was easy to get too and parking good. Currently the £10 parking charge was suspended (March 23)
Rhe spa facilities were excellent. Clean and well maintained. Our meal at the restaurant was lovely.
Our room was clean and well maintained, although we were close to the wedding reception, we couldn't hear any noise from the party. Breakfast was also lovely. Staff were very helpful. We can't wait to come again
The hotel was easy to get too and parking good. Currently the £10 parking charge was suspended (March 23)
Rhe spa facilities were excellent. Clean and well maintained. Our meal at the restaurant was lovely.
Our room was clean and well maintained, although we were close to the wedding reception, we couldn't hear any noise from the party. Breakfast was also lovely. Staff were very helpful. We can't wait to come again
Source: google.com
Remember to register your car when you get there otherwise you will get a parking ticket. I did, but when I rung the hotel they were very quick and efficient at getting out cancelled...
Source: google.com
Very friendly staff. Food and drink was excellent. All facilities were well maintained and clean as were the rooms. Very happy stay.
Source: google.com
Really enjoyable - all the staff were friendly and helpful. Very relaxing.
One small niggle pool and jacuzzi could have been a tad warmer, did not spoil overall stay.
One small niggle pool and jacuzzi could have been a tad warmer, did not spoil overall stay.
Source: google.com
Warm welcome, room was clean and well decorated with comfortable bed but the pillows were very hard.
Evening meal was good and service was excellent. Breakfast had a good choice of food and Aziz made sure that everything went to plan.
Evening meal was good and service was excellent. Breakfast had a good choice of food and Aziz made sure that everything went to plan.
Source: google.com
Nice surroundings but no access to the fields surrounding the hotel - it is all fenced off and this is a bit of a let down. The hotel is quiet, serene and mostly, away from the noisy roads.
Staff at breakfast were lovely on Sunday - Aziz and his team were polite and friendly and kind. The breakfast staff on Monday however were a little disrespectful. Having asked for a pot of tea, the waitress seemed to have taken offence and then the manager, though they did bring me hot milk, made a point of telling me I can get tea and milk myself from the machine. The only reason I asked the waitress was because Aziz and his team kindly offered the day before informing us that coffee was available at the machines. Edwina and her team are a little rude and not welcoming or forthcoming to provide customer service. They could learn how to be better and be more respectful.
The hotel room was an executive room and it was big, spacious and lovely. The room was a biiiig trek to get to and from but worth the trek as it was nice and quiet and comfortable.
The staff seem either a little uniterested or a bit authoritative. There is no need and it does take away from the hotels intention of being a relaxing destination. Staff need to be more welcoming and pleasant. Amy at reception for example was stern and authoritative in their demeanour for some strange reason. You are not in a school. People are paying several hundreds of pounds to enjoy serenity and a peaceful holiday- there is no need to be a mean school lunch attendant. You will only get higher customer service ratings and a higher overall hotel repution if you manage somehow to be more welcoming and respectful.
The cleaning staff around the hotel were lovely and respectful. Others might be able to learn from them too.
Staff at breakfast were lovely on Sunday - Aziz and his team were polite and friendly and kind. The breakfast staff on Monday however were a little disrespectful. Having asked for a pot of tea, the waitress seemed to have taken offence and then the manager, though they did bring me hot milk, made a point of telling me I can get tea and milk myself from the machine. The only reason I asked the waitress was because Aziz and his team kindly offered the day before informing us that coffee was available at the machines. Edwina and her team are a little rude and not welcoming or forthcoming to provide customer service. They could learn how to be better and be more respectful.
The hotel room was an executive room and it was big, spacious and lovely. The room was a biiiig trek to get to and from but worth the trek as it was nice and quiet and comfortable.
The staff seem either a little uniterested or a bit authoritative. There is no need and it does take away from the hotels intention of being a relaxing destination. Staff need to be more welcoming and pleasant. Amy at reception for example was stern and authoritative in their demeanour for some strange reason. You are not in a school. People are paying several hundreds of pounds to enjoy serenity and a peaceful holiday- there is no need to be a mean school lunch attendant. You will only get higher customer service ratings and a higher overall hotel repution if you manage somehow to be more welcoming and respectful.
The cleaning staff around the hotel were lovely and respectful. Others might be able to learn from them too.
Source: google.com
