Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Aziz made our weekend! He deserves a pay rise.
Lovely place to go for the weekend. Thank you for making us feel so welcome. Hotel room was huge, pool and spa lovely and plenty of seats to sit on. Staff very friendly.
Lovely place to go for the weekend. Thank you for making us feel so welcome. Hotel room was huge, pool and spa lovely and plenty of seats to sit on. Staff very friendly.
Source: tripadvisor.co.uk
I stayed at Mercure Dunkenhalgh Hotel and Spa with three friends for a girly weekend and mums night away.
We opted for early check in which I would recommend to make use of the beautiful spa facilitates and enjoy lunch from the restaurant. We were greeted by Aziz as soon as we arrived. Aziz from so lovely and welcoming. He accommodated our request and helped us carry bags to our room. He went above and beyond during our stay.
The spa was lovely with plenty seats around the pool and a lovely outdoor area for drinks and food in the sun.
The room was beautiful. It had 2 double beds, was clean and spacious.
Aziz greeted us again at breakfast with his smiley, happy personality.
Thank you for a lovely stay.
We opted for early check in which I would recommend to make use of the beautiful spa facilitates and enjoy lunch from the restaurant. We were greeted by Aziz as soon as we arrived. Aziz from so lovely and welcoming. He accommodated our request and helped us carry bags to our room. He went above and beyond during our stay.
The spa was lovely with plenty seats around the pool and a lovely outdoor area for drinks and food in the sun.
The room was beautiful. It had 2 double beds, was clean and spacious.
Aziz greeted us again at breakfast with his smiley, happy personality.
Thank you for a lovely stay.
Source: tripadvisor.co.uk
We had a great deal for £149 DBB in an executive room. We were greeted very warmly and it was a nice start. The hotel is quite big and our room a fair way from reception but we appreciated the view of field and trees from our window.
Large room and comfy bed, tea and coffee in cupboard. I used the swimming pool which is very nice and lovely and warm.
Because we were on the dinner included rate we ate in the hotel. Found the menu disappointing, fish and chips, pie and mash, burger and chips etc. Pretty much standard food which was uninspiring but was ok.
The staff once again were exceptional, friendly and pleasant and the dining room is a nice space.
The breakfast was surprisingly good, lots of selection with plenty of fresh fruit cooked meats and a well stocked buffet of cooked items.
We probably would stay again at such a great price and would accept the limitations of the dinner menu. All in all we had a relaxing an enjoyable stay at a very friendly and interesting hotel.
Large room and comfy bed, tea and coffee in cupboard. I used the swimming pool which is very nice and lovely and warm.
Because we were on the dinner included rate we ate in the hotel. Found the menu disappointing, fish and chips, pie and mash, burger and chips etc. Pretty much standard food which was uninspiring but was ok.
The staff once again were exceptional, friendly and pleasant and the dining room is a nice space.
The breakfast was surprisingly good, lots of selection with plenty of fresh fruit cooked meats and a well stocked buffet of cooked items.
We probably would stay again at such a great price and would accept the limitations of the dinner menu. All in all we had a relaxing an enjoyable stay at a very friendly and interesting hotel.
Source: tripadvisor.co.uk
All the staff were very helpful and friendly. Our room was very spacious and the room we had was extremely hot and couldn’t open the windows or operate the air conditioning but as soon as we reported the problem it was all sorted straight away, however the air conditioning was very poor and we still had to use fans that were already in the room, but having said this we were offered a room change but we did decline.
The bathroom could do with some tlc, no toilet roll holder, no toilet brush and the shower door was hard to close.
We did enjoy the swimming pool, jacuzzi and sauna.
Breakfast was a good choice and plentiful, however dinner was not so good, in my opinion the starters were not very good, we had whitebait was disappointing for the cost, the mushrooms and the chicken wings was also disappointing for the cost, the fish and chips was good, the chicken schnitzel was dry and small and my ribs, don’t know where to start, they looked anemic, no sauce, the onion rings, all I could taste was beer, the teaspoon of coleslaw was warm and over mayonnaised and this cost £17.50 and you never had chips with that, they was an extra at a cost of £5.50, hence the second night we went out for dinner.
The bathroom could do with some tlc, no toilet roll holder, no toilet brush and the shower door was hard to close.
We did enjoy the swimming pool, jacuzzi and sauna.
Breakfast was a good choice and plentiful, however dinner was not so good, in my opinion the starters were not very good, we had whitebait was disappointing for the cost, the mushrooms and the chicken wings was also disappointing for the cost, the fish and chips was good, the chicken schnitzel was dry and small and my ribs, don’t know where to start, they looked anemic, no sauce, the onion rings, all I could taste was beer, the teaspoon of coleslaw was warm and over mayonnaised and this cost £17.50 and you never had chips with that, they was an extra at a cost of £5.50, hence the second night we went out for dinner.
Source: tripadvisor.co.uk
Myself and my mum booked a nights spa stay with 3 course dinner. The hotel is lovely, the spa is really nice and relaxing and the food was great but what made the stay was the staff. The staff at this hotel are absolutely amazing! A special mention for Aziz who is a gem, he could not do enough for us. When he found out it was my birthday he went above and beyond to make our stay special! Thankyou for all the little extra's! We will definitely be going back!
Source: tripadvisor.co.uk
We were here with leons coach tours .greeted on arrival by a very pleasant man very smart .off to our room. Staff were on hand to help find our rooms which was great this place is like a rabbit Warren
Our room was very nice double aspect with views over the courtyard and fields the room was clean until we saw behind the very large TV it was absolutely filthy .and had been like that for ages ! Then went into the bathroom it was clean but does need an upgrade then later went to put something in the bin was shocked it was full of tea bags and cigarette ends and smelt awful reported and it was dealt with .breakfast was excellent the evening meals were OK but the service was awful two hours one night for three courses
We did use the pool the staff on the particular day were not very pleasant as I took my key card and not the paper letter !!!! It does say say take the the paper card so much confusion but not dealt with in a very nice manner !!! The pool is lovely water is warm and we had a great swim .all in all we had a lovely stay but these few niggles were a disappointment.
Our room was very nice double aspect with views over the courtyard and fields the room was clean until we saw behind the very large TV it was absolutely filthy .and had been like that for ages ! Then went into the bathroom it was clean but does need an upgrade then later went to put something in the bin was shocked it was full of tea bags and cigarette ends and smelt awful reported and it was dealt with .breakfast was excellent the evening meals were OK but the service was awful two hours one night for three courses
We did use the pool the staff on the particular day were not very pleasant as I took my key card and not the paper letter !!!! It does say say take the the paper card so much confusion but not dealt with in a very nice manner !!! The pool is lovely water is warm and we had a great swim .all in all we had a lovely stay but these few niggles were a disappointment.
Source: tripadvisor.co.uk
My wife and I have spent time here on numerous occasions in the past and every time it has been a pleasant stay. This weekend was no different. However that was only made possible by the professional help given to us by Shannon. Unfortunately we had to change rooms twice because of faults that couldn’t have been foreseen by the hotel. But Shannon took it all in her stride and arranged everything to make the changes seamless. We will definitely be back.
Source: tripadvisor.co.uk
We booked through secret escapes b&b and 3 course evening meal . It was all very good and I would recommend it to anyone. The car park was free at the time of our stay but there is normally a £10 per night charge
Source: tripadvisor.co.uk
We booked a spa break and overnight stay for our anniversary.
The service we received from the moment we stepped in and throughout our stay was honestly excellent. The staff were all so attentive and so kind. Special shout out to Anne and her colleagues in the spa area they were all amazing and made us feel so comfortable. As a British-Indian (Muslim) couple it can sometimes be a little daunting when visiting places like this however we felt so comfortable and the service we received was just lovely throughout. The staff went out their way to make sure everything was perfect for us. The treatments were Amazing and the therapists we had were lovely and also provided the best service.
Afternoon tea was yummy.
Only one thing I would say that the changing areas and the pool area needs renovating and a little TLC it has a worn out feel. Definitely in need of some modernisation.
The hotel was beautiful inside with a rustic and victorian feel. I booked a Privilege room and that was spacious and very comfortable. Dining areas were decorated beautifully and the breakfast was delicious with lots of variety. Just missed some vegetarian or vegan sausages.
Some areas of the hotel look a little worn and need some attention but besides that it was all perfect for us and we enjoyed every moment.
We will definitely be visiting again.
The service we received from the moment we stepped in and throughout our stay was honestly excellent. The staff were all so attentive and so kind. Special shout out to Anne and her colleagues in the spa area they were all amazing and made us feel so comfortable. As a British-Indian (Muslim) couple it can sometimes be a little daunting when visiting places like this however we felt so comfortable and the service we received was just lovely throughout. The staff went out their way to make sure everything was perfect for us. The treatments were Amazing and the therapists we had were lovely and also provided the best service.
Afternoon tea was yummy.
Only one thing I would say that the changing areas and the pool area needs renovating and a little TLC it has a worn out feel. Definitely in need of some modernisation.
The hotel was beautiful inside with a rustic and victorian feel. I booked a Privilege room and that was spacious and very comfortable. Dining areas were decorated beautifully and the breakfast was delicious with lots of variety. Just missed some vegetarian or vegan sausages.
Some areas of the hotel look a little worn and need some attention but besides that it was all perfect for us and we enjoyed every moment.
We will definitely be visiting again.
Source: tripadvisor.co.uk
Last minute Saturday night stay on a bank holiday weekend. SatNav doesn't take you to the hotel, need to have directions. Impressive building with many rooms; really busy and a queue when check in commenced at 3pm.
Friendly staff throughout, Semoyal gave me his card so gets a name check, always had a smile for us. We booked an executive room and it was spacious and spotlessly clean. Big screen TV and the bed was two large singles together.
We used the wine bar, very nicely furnished area.
Pool was massively busy as we expected so we used the spa early on Sunday. Opened at 7.30 and the medium sized pool was full with four people doing lengths. Sauna and steam room doors were open, not sure why, but the sauna soon heated up.
Breakfast was extensive and good to see freshly chopped fruit.
Definitely stay here again.
Friendly staff throughout, Semoyal gave me his card so gets a name check, always had a smile for us. We booked an executive room and it was spacious and spotlessly clean. Big screen TV and the bed was two large singles together.
We used the wine bar, very nicely furnished area.
Pool was massively busy as we expected so we used the spa early on Sunday. Opened at 7.30 and the medium sized pool was full with four people doing lengths. Sauna and steam room doors were open, not sure why, but the sauna soon heated up.
Breakfast was extensive and good to see freshly chopped fruit.
Definitely stay here again.
Source: tripadvisor.co.uk
Special commendations to the staff....Semoyal, Shannon, Sir Neil, lovely smiley lady with the glasses and braids who served us dinner.... the staff member who serviced our room (9) from 5-7 May...plus everyone else who looked after us at breakfast. You are all superstars.
My only regret is not getting to use the massage service at the spa...but I didn't book in advance so that's on me.
As a couple travelling from Australia (and looking the part, turning up with too many travel bags as Australians tend to do), we couldn't have been treated or looked after any better.
Lads and lasses of this particular part of East Lancashire, take a bow.
My only regret is not getting to use the massage service at the spa...but I didn't book in advance so that's on me.
As a couple travelling from Australia (and looking the part, turning up with too many travel bags as Australians tend to do), we couldn't have been treated or looked after any better.
Lads and lasses of this particular part of East Lancashire, take a bow.
Source: tripadvisor.co.uk
This hotel is worthy of more than 5 stars
Rooms fantastic staff incredible go above and beyond especially aziz in the restaurant who always makes you feel welcome its a face that you won't forget
The spa is so friendly clean and relaxing
All staff are brilliant
Sarah the lady I had treatments with was wo nderful all reception staff were loverly
Will definitely be keep going back
A weekend that is unforgettable if you want somewhere really special for any occasion
Rooms fantastic staff incredible go above and beyond especially aziz in the restaurant who always makes you feel welcome its a face that you won't forget
The spa is so friendly clean and relaxing
All staff are brilliant
Sarah the lady I had treatments with was wo nderful all reception staff were loverly
Will definitely be keep going back
A weekend that is unforgettable if you want somewhere really special for any occasion
Source: tripadvisor.co.uk
Fantastic stay, very warm welcome, friendly and helpful check in.
Samuel very helpful.
We arrived early and had lunch Aziz was very friendly, attentive, and lunch was lovely x
We booked a spa visit and treatment the staff were very helpful.
Andrea carried out my facial and was very informative really enjoyed my day, spa surroundings were calm and relaxing lovely environment.
The rooms had all I needed and more, very clean and comfortable.
Good lighting, plenty of sockets, USB sockets, toiletries, hairdryer, ironing facilities.
The restaurant was very nice modern and excellent service, good value, we had a lovely evening meal and breakfast.
Thank you
Will definitely stay again
Samuel very helpful.
We arrived early and had lunch Aziz was very friendly, attentive, and lunch was lovely x
We booked a spa visit and treatment the staff were very helpful.
Andrea carried out my facial and was very informative really enjoyed my day, spa surroundings were calm and relaxing lovely environment.
The rooms had all I needed and more, very clean and comfortable.
Good lighting, plenty of sockets, USB sockets, toiletries, hairdryer, ironing facilities.
The restaurant was very nice modern and excellent service, good value, we had a lovely evening meal and breakfast.
Thank you
Will definitely stay again
Source: tripadvisor.co.uk
I had a wonderful stay and had the absolute pleasure of being checked in by the truly delightful Shannon. She was incredibly welcoming and made my solo stay so easy. I will always choose The Mecure Dunkenhalgh when visiting for work in the future.
Source: tripadvisor.co.uk
We had a fantastic stay at the Mercure in the bridal suite for our wedding weekend. Aziz couldn’t do enough for us and was constantly on hand helping us with our belongings - nothing was too much trouble and he had a lovely way of helping the guests who had come for our wedding and making us laugh! Thankyou so much for making us feel so welcome and looking after our every need!
Source: tripadvisor.co.uk
The accommodation was spotlessly clean as is normal with Mecure hotels. Meals were well prepared and presented. The service in the restaurant was a little slow. Overall a very enjoyable experience and we will use this hotel again.
Source: tripadvisor.co.uk
Went here with my 14 year old granddaughter. Our room was bid and beds were comfy . Clean room . Lovely bar area where we had a nice lunch . Restaurant in the evening was nice . Menu wasn't the best more like pub food burgers fish n chips etc but it was ok .
Went in the pool during the times umder 16 could use it and was told i had to be in the pool at all times with my granddaughter which i found strange as i was only sat at side watching and she is a brilliant swimmer but i obided by the rule and stayed in. Yet a couple in their 30s drunk argiumg and almost fightimg sat drinking vodka from a glass bottle which is not allowed and nothing was said . Shoutimg and swearing and i know ar least 1 member of staff saw them when he was grabbing his girlfriend but nothimg was said . Dissapointed as we stuck to family time and other uoung ones in pool too
Went in the pool during the times umder 16 could use it and was told i had to be in the pool at all times with my granddaughter which i found strange as i was only sat at side watching and she is a brilliant swimmer but i obided by the rule and stayed in. Yet a couple in their 30s drunk argiumg and almost fightimg sat drinking vodka from a glass bottle which is not allowed and nothing was said . Shoutimg and swearing and i know ar least 1 member of staff saw them when he was grabbing his girlfriend but nothimg was said . Dissapointed as we stuck to family time and other uoung ones in pool too
Source: tripadvisor.co.uk
Met a coupple here for a reunion after Covid....a pleasant hotel, good sized rooms, food reasonably priced and vared.. Highlight was the friendly, helpful staff...very good. Pleasant walks from the hotel. Will stay again
Source: tripadvisor.co.uk
I recently attended a business meeting at the Dunkenhalgh Hotel. The meeting included an evening meal.
The service levels provided by the hotel staff was 1st class...a massive thank you to Ashton and her team for an excellent meal and superb service!
The service levels provided by the hotel staff was 1st class...a massive thank you to Ashton and her team for an excellent meal and superb service!
Source: tripadvisor.co.uk
My wife and I recently stayed here on a spa package. We were greeted by friendly reception staff and found we had been given a free room upgrade to a premium suite.
We enjoyed a quick lunch in the Cameo bar and cant recommend staff member Aziz enough. What a super friendly, helpful man. An asset to the hotel for sure.
We used the leisure facilities with a lovely swim in the pool, use of the thermal suite and then we enjoyed a spa treatment.
Our evening meal was very nice and we both agreed tht the range of breakfast choices the following morning were one of the best we’ve seen in a hotel.
We will definitely return and can recommend a stay here to others.
We enjoyed a quick lunch in the Cameo bar and cant recommend staff member Aziz enough. What a super friendly, helpful man. An asset to the hotel for sure.
We used the leisure facilities with a lovely swim in the pool, use of the thermal suite and then we enjoyed a spa treatment.
Our evening meal was very nice and we both agreed tht the range of breakfast choices the following morning were one of the best we’ve seen in a hotel.
We will definitely return and can recommend a stay here to others.
Source: tripadvisor.co.uk
Went for 1 night and it was amazing. Spa was really well kept and food was good. Limited choice if on the dinner bed and breakfast rate which was disappointing but still good food and would definitely come back. Our room was huge!!! Loved the room so big and clean
Source: tripadvisor.co.uk
Just back from a wonderful four day/three night stay at the Dunkenhalgh Hotel.
My room was clean, tidy and spacious. Every member of staff I encountered - reception, dining room, bar, spa and maintenance were friendly, helpful and efficient.
Would most definitely visit again and recommend.
My room was clean, tidy and spacious. Every member of staff I encountered - reception, dining room, bar, spa and maintenance were friendly, helpful and efficient.
Would most definitely visit again and recommend.
Source: tripadvisor.co.uk
I cannot thank the hotel and spa enough! The staff made our rare visit away from the children one to remember with plenty of treats and relaxation for my birthday! Particularly Olivia in the evening restaurant, was professional, considerate and very caring, Sara in the spa was wonderfully empathetic following my shoulder surgery, Danny at the bar asking how our lunch ws going was a nice touch and finally Aziz at breakfast and lunch and Shannon on reception, you both very much made our stay!! 💖
Source: tripadvisor.co.uk
The hotel staff were great especially AZIZ he went above and beyond to help make out stay good, the food was fabulous, the room was lovely but window area needs urgent attention ( very unsatisfactory)
Source: tripadvisor.co.uk
Excellent stay. Staff were so helpful and friendly. Aziz in particular is a real asset to the hotel going above and beyond to make our visit a pleasure. Food at the restaurant was also super and Henny was a delightful waitress. Many thanks for a lovely stay.
Source: tripadvisor.co.uk
