Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
We visited hotel for a weekend stay linked with Haunted Happenings Witches of Pendle tour. Although purportedly a 4 star luxury hotel we found it pretty much run of the mill. Generally, the staff were very positive and would try to accommodate your every need but it was just a cumulative series of events that wore us down. The room, although clean was drab and well overdue a makeover. Stains to walls, blown sealed unit in window and flaking exterior paint. Pillows were hard and when requesting softer ones, we were told that there weren't any. My wife wanted a bath on arrival but there was no hot water until we again made a request to reception. As this was part of an organised tour, evening meals were taken in a private dining area, the Portrait Room I believe. Unfortunately, food quality seemed to suffer.
Overall, not what we were expecting and we will definitely think twice before using this place again.
Overall, not what we were expecting and we will definitely think twice before using this place again.
Source: tripadvisor.co.uk
A very warm and friendly welcome at reception. Travelled with 2 friends so you would have thought our rooms would have close to each other but they couldn't be further apart when we found out and due to the size of the hotel it took around 10 mins to walk from each room to the other so we couldn't even celebrate my friends birthday how we wanted to.
The rooms themselves are very respectable looking and very clean but the beds and pillows are that hard they're like sleeping on concrete, so we were glad to have only stayed the 1 night.
We had booked a spa package which included a 3 course evening meal and we only got given a 2 course meal, as according to reception they had emailed me with a change 1 month prior but I have yet to receive such email.
The set menu was all very unhealthy options not suitable for diabetics and certain diets but we managed. The food was nice but with it being a spa package you would have thought healthier options would have been included instead.
We couldn't book our treatments until the following morning at 10am as they were short staffed!! And even though we had booked a Ishga Face & Body treatment, which should have been a facial and full body massage, again this was cut short to just a back massage.
Check out was 11am but luckily managed to change it to 12pm due to having the treatments finishing time.
It was all just a mad rush, we didn't feel relaxed and we are still suffering from back and neck pains 2 days later from the uncomfortable beds.
It's a lovely hotel but just a shame we didn't get what we booked and paid for.
We won't be staying there again sadly.
The rooms themselves are very respectable looking and very clean but the beds and pillows are that hard they're like sleeping on concrete, so we were glad to have only stayed the 1 night.
We had booked a spa package which included a 3 course evening meal and we only got given a 2 course meal, as according to reception they had emailed me with a change 1 month prior but I have yet to receive such email.
The set menu was all very unhealthy options not suitable for diabetics and certain diets but we managed. The food was nice but with it being a spa package you would have thought healthier options would have been included instead.
We couldn't book our treatments until the following morning at 10am as they were short staffed!! And even though we had booked a Ishga Face & Body treatment, which should have been a facial and full body massage, again this was cut short to just a back massage.
Check out was 11am but luckily managed to change it to 12pm due to having the treatments finishing time.
It was all just a mad rush, we didn't feel relaxed and we are still suffering from back and neck pains 2 days later from the uncomfortable beds.
It's a lovely hotel but just a shame we didn't get what we booked and paid for.
We won't be staying there again sadly.
Source: tripadvisor.co.uk
Visited hotel for a 2 night break, all staff friendly and helpful especially the reception staff. Shannon was particularly attentive and friendly. Stayed in lovely quiet room and slept well.
Downside slow service in restaurant and a number if items unavailable.
Very large hotel with conference facilities etc. Can imagine would be busy at certain times of the year but quiet on this occasion.
Would stay again as enjoyable experience for us!
Downside slow service in restaurant and a number if items unavailable.
Very large hotel with conference facilities etc. Can imagine would be busy at certain times of the year but quiet on this occasion.
Would stay again as enjoyable experience for us!
Source: tripadvisor.co.uk
What a gem of a hotel! Shannon on reception welcomed us with a huge smile and was incredibly helpful with our stay. We will definitely be back, for a Shannon smile and to enjoy that spa on a lazy afternoon.
Source: tripadvisor.co.uk
I was really pleasantly surprised with our stay at this hotel. We were greeted with a glass of Prosecco and the staff were very friendly and helpful. We upgraded our room and it was very large and clean with good amenities and a great shower. We had a really comfortable sleep and got our breakfast to the room which was very good. We had a meal in the restaurant included in a deal on spa seekers which I found very reasonable priced with good food and service. The spa area is basic but clean and relaxing with a nice atmosphere. There is a lovely courtyard and outdoor seats that looked lovely but unfortunately it rained during our visit. I would definitely visit again and we had a lovely stay!
Source: tripadvisor.co.uk
We only spent half the time but that’s all that was needed. The pool area was lovely with relaxing music playing. The thermal suite offered different rooms. The whirlpool is the same temperature as the pool and part of the pool so no hot tub/Jacuzzi. We relaxed on loungers for a while around the pool but that’s all there is to it really. It’s not the most luxurious spa we’ve been to in the local area. We booked this through Tesco points but would’ve probably been disappointed if we’d have paid the full price. Changing rooms are dated with broken lockers. The cafe area looked nice for a drink and bite to eat but definitely over priced. No separate times for spa guests so the pool and thermal suites were quite busy with hotel guests and leisure members - If you were a member or a hotel guest then this would be a suitable leisure club but not the best for a special spa day. Staff were friendly & polite. Would probably not return, other local Spas offer much more facilities and a more luxurious feeling.
Source: tripadvisor.co.uk
Beautiful building and grounds, lovely room with everything needed for a super stay, including iron and ironing board. Replenishing of tea tray was easy, breakfast good. Great extra facilities. Overall a brilliant experience even if the staff were stretched with large events going on in the evenings I was there. Evening meal adequate.
Source: tripadvisor.co.uk
Went to the Dunkenhalgh for the first time to meet some colleagues and friends. Absolutely lovely. The bar area was quiet, bright and staffed wonderfully well. The ladies that looked after us were amazing as was Aziz ! He was simply incredible. Just the right approach, friendly, humorous, polite and was clearly made for hospitality.
Very impressed and will be back for future meetings - thank you. Fro me people make a place !!!!
Very impressed and will be back for future meetings - thank you. Fro me people make a place !!!!
Source: tripadvisor.co.uk
Lovely welcoming atmosphere, had a great stay staff are all friendly and professional spa was small but nice and surprisingly not too packed but go early…big shout out to Aziz look out for this guy his customer service is above and beyond.
Source: tripadvisor.co.uk
We arrived on 8th July 2023 for an overnight stay for our wedding anniversary. The staff amazing couldn't do enough for us . I booked our room through Sarah jefferson she is amazing booked our room , place in restaurant.
We will definitely be back .
We will definitely be back .
Source: tripadvisor.co.uk
Went there for our anniversary and it was amazing. The staff were so lovely and treated us so well. They really went the extra mile to make us feel special. The spa is very relaxing and easy going. We had a 3 course meal at the restaurant which was very nice. Beef brisket was sooo tender🤤Again the waiting staff were so kind and made us feel relaxed. The upgraded room was very spacious and had exactly what we needed. Bed was big and comfy and the bathroom looked quite modern. Would definitely go back again😁
Source: tripadvisor.co.uk
Where to begin, well lets start with the room. My Wife and I had an Executive room which was extremely clean and well appointed so no complaints there(well maybe a tiny one its a trek from reception🤷🏻☺️). We had booked b&b and evening meal which turned out to be a 3 course meal, what a great choice that was. The menu was small varied and really nice. Breakfast was good as well with a decent choice. However all of the Above is window dressing for what in my opinion makes this hotel stand out from the rest. I hope the Senior Leadership Team reads what I am about to write. Over the years My Wife and I have stayed in many many many Hotels but we have NEVER met more eager to please friendly Staff. From the Housekeeping, to the Waitresses, from the Bar Staff to the Restaurant Supervisors, to the Amazing Staff on Reception. They are a huge Credit to the Hotel and the Mecure group in general. If I was going to open a large Hotel I would want to take them all with me. Never Change
Source: tripadvisor.co.uk
Just had to write a quick review about the staff more than anything else after our stay here the last few days, they were absolutely amazing, so welcoming from the reception staff, cleaning staff to the staff in the restaurant and spa. They simply went above and beyond, which was gratefully received after our friend was stuck in an accident which eventually left her unable to join us.
The rooms were quiet, comfortable beds, spacious and clean and the evening meal was lovely, it was just a shame they had run out of my starter and main choice but we had the latest sitting so it was understandable. We were offered a complementary dessert or drink to compensate which was a lovely gesture, and the waitresses were so lovely. The spa treatments we received were lovely by friendly staff and I would absolutely recommend a stay here to anyone. Potentially our trip could have been ruined by the fact the birthday girl couldn't get there, but the staff really helped us enjoy our stay considering the circumstances. Thank you for a wonderful stay.
The rooms were quiet, comfortable beds, spacious and clean and the evening meal was lovely, it was just a shame they had run out of my starter and main choice but we had the latest sitting so it was understandable. We were offered a complementary dessert or drink to compensate which was a lovely gesture, and the waitresses were so lovely. The spa treatments we received were lovely by friendly staff and I would absolutely recommend a stay here to anyone. Potentially our trip could have been ruined by the fact the birthday girl couldn't get there, but the staff really helped us enjoy our stay considering the circumstances. Thank you for a wonderful stay.
Source: tripadvisor.co.uk
Really great welcome and attentive service from Chris in the bar. Very helpful, friendly guy, who made sure we were being looked after. Dressed our prosecco glasses with fresh strawberries just to add that extra touch.
Source: tripadvisor.co.uk
Stayed for my husbands birthday, we were very impressed with this hotel, lovely touches in the room, free soft drinks in the mini bar which we've never had before at other hotels! The spa was fab although 'jacuzzi' was the same temperature as the pool so didn't stay in it for long. Would have been nice to see a breakfast and dinner menu in the room, however it was a little off putting to hear that if we don't book breakfast the night before we will be charged £5 extra each in the morning, we stayed at this hotel to enjoy a 5 course meal in the evening at Northcote so we couldn't be sure if we would want a cooked breakfast the next day. Also found it a little odd that the hotel will not know what's going to be on the 'specials' for the restaurant menu in the evening as the chef doesn't tell anyone till 5:30pm, we overheard a party of 5 also find this bizarre and they decided they would eat elsewhere. It would also be nice to do late bar snacks, we got back from our meal and wanted to share a portion of fries but the restaurant shut at 9pm. A really disappointing aspect of our stay was from the taxi company you provide on a free phone at reception. For a 10 minute journey we were charged an expensive rate of £15, and on the way back it was £20! This taxi company does not have metres and seems they are able to charge what they feel like.
Source: tripadvisor.co.uk
We like coming here as a family. There's a nice pool, the surroundings are nice and quiet without being isolated and some of the deals available via the Mercure club are really pretty good. Now, we all understand that it's hard to get staff, it's hard to keep them and that margins are low in hospitality, but it's heartening to come here and every time we do, at least one of not more member of staff goes a little bit above and beyond what's expected to make us want to come back. This weekend's super hero is Jenny who has looked after us all royally over dinner, made sure the kids got everything they needed so as to help the grown ups relax. Hats off guys xxx
Source: tripadvisor.co.uk
The standard of service from first booking was first class thanks to a lady called Sarah Jefferson. Our room was perfect, spotless (thanks to Kate) and very quiet. All of the staff were extremely friendly and helpful. The breakfast had everything you could wish for and more. The evening menu was limited but the food was cooked to Masterchef standard. The staff in the restaurant were so attentive. A special thanks must be given to the restaurant manager Krishna and a wonderful waitress called Olivia who took care of our every need. We only wish that we could have stayed longer. Thank you again to everyone who made our stay both special and memorable.
Ann and Ken Spencer
Ann and Ken Spencer
Source: tripadvisor.co.uk
I don't normally write reviews, but here I felt like I had to. I am here at a business conference and seemingly the only Orthodox Jew here. Being a practicing Jew I have dietary restrictions which can be quiet daunting to someone that is not familiar. I can't even begin to sing the praises of the staff and how much they have gone out of their way to accommodate me. They went above and beyond including.
Purchasing new dishware for me. I was perfectly OK with plastic ware but they insisted in treating me like everyone else. When it came to the breaks I was OK with not having much. I was greeted by the staff with a variety of snacks to make sure I was well fed and happy. At every meal as soon as the staff saw me they made sure to have my food hot, fresh and ready for me to to enjoy.
I am writing this review on my first day here and I am utterly blown away. I would highly recommend this facility where you want over the top service and care.
Purchasing new dishware for me. I was perfectly OK with plastic ware but they insisted in treating me like everyone else. When it came to the breaks I was OK with not having much. I was greeted by the staff with a variety of snacks to make sure I was well fed and happy. At every meal as soon as the staff saw me they made sure to have my food hot, fresh and ready for me to to enjoy.
I am writing this review on my first day here and I am utterly blown away. I would highly recommend this facility where you want over the top service and care.
Source: tripadvisor.co.uk
We would like to thank all of the team who look after us so well!
Aziz and the breakfast crew, Chris (lunch/dinner) and Sarah who never gets flustered and stays cool no matter how busy the bar and restaurant get.
Thank you and we will see you at our next stay!
Aziz and the breakfast crew, Chris (lunch/dinner) and Sarah who never gets flustered and stays cool no matter how busy the bar and restaurant get.
Thank you and we will see you at our next stay!
Source: tripadvisor.co.uk
lovely hotel got a nice massage after a long days work. Matt at the counter was lovley he provided everything we asked for will be returning soon. Also ask for the wine its lovely especially the detante champagne
Charles M
Charles M
Source: tripadvisor.co.uk
We had a family meal at the Dunkenhalgh, in the portrait room (private dining) for my sister’s 60th birthday in May. We were highly delighted by the whole experience and my sister had a wonderful time. We received a very friendly and warm welcome by the reception staff, who had taken the trouble to wish my sister a happy birthday on their computerised welcoming board. The room was perfect for our requirements and had been set out exactly as requested, the service we received from the staff waiting on during our meal was absolutely exceptional, and the food was delicious. Thank you to the team of workers who made my sister’s day so special and for giving the entire family a beautiful day to remember.
Source: tripadvisor.co.uk
Just back from an overnight stay which started out wonderfully but quickly went down hill. Arrival great reception staff fabulous polite friendly. Room upgrade fabulous, room lovely great view from window unfortunately to get to the room had to walk through a private function bit strange felt like we were intruding. The bar was ok glasses not polished water marks just looked dirty. Restaurant great staff really polite, food shocking sent my steak back twice, really poor cut of meat and at the price of £28 I expected so much more. Tasteless , tough. Staff dealt with my complaint well though can’t fault that. Breakfast was greeted by a miserable member of staff who did not smile rudely said “room number “ and that was that she walked off we assumed we had to follow her she then pointed at a table and walked off and that was that no information about how breakfast was served , where anything was etc. Breakfast Luke warm, scrambled swimming in water texture of mush. Bacon grim swimming in grease, sausages cooked properly, tomatoes raw hard cold , hash browns soggy beans were ok though. Coffee good but only one machine worked.
Such a shame as the hotel has so much potential.
Such a shame as the hotel has so much potential.
Source: tripadvisor.co.uk
Brilliant service wouldn’t fault it at all it was definitely a experience to remember the staff who welcomed us in Sam great customer service skills calling and remembering our names showing respect and making us feel special well done Sam and the treatment that I had done the lady’s name was Andrea excellent service with a smile keep up the good work gang and you will see us again soon
Source: tripadvisor.co.uk
Beautiful hotel & excellent service provided. The facilities are to a very good standard. Ideal for a wedding venue. There’s a spa and swimming pool. The hotel is clean and the grounds are well maintained.
Source: tripadvisor.co.uk
Olivia was absolutely amazing! Funny and wonderful service! She made sure we were happy and had everything we needed. She also makes a great cocktail which I would definitely recommend 10/10! She deserves a pay rise!!
Source: tripadvisor.co.uk
