We have had an outstanding visit this weekend. The spa service was second to none and the staff (Ella and team) went to extraordinary lengths to meet our every need. We also, cannot praise the bar staff (Kyle/ Sara) highly enough for their attentiveness, humour, professionalism and care. Especially when the venue was so busy. Thank you. Thank you. Thank you! 🎉🎉🎉

Booked a Privilege room, it was lovely, refurbished and spacious. Instantly brought a feeling of comfort. Breakfast staff were very helpful with providing cafetière and hot milk. Special thanks to Sara and Aziz who made dinner and breakfast enjoyable experiences. The restaurant refurbishment was lovely, created a calm and relaxing ambience for both dinner and breakfast. The bar was comfortable although I was unsure who was watching the softball! The hotel was very busy on the second night and there was chaos in the kitchen however Sara ensured we got our dessert. Would go back. Even with 3 left feet for slippers 😉

The spa was good, we pre booked our treatments, but they were moved by 30mins prior to our arrival which meant we had to change our meal booking for later on. We booked a twin room and arrived to a double room made up, (see picture) we went to reception and to compensate us we were offered a free drink (excluding fine wine, spirits and champagne). We booked early check in and that took 20mins to complete at a non busy time (arrive on plenty of time there was only one receptionist when we did...and check-in is open from 3pm usually and there are 2 check in desks). Out room was in the courtyard, it was on need of a little TLC (see room review)and was very warm, there was no aircon and the fan was too noisy to have on, even during the daytime, so defo not at night in the room...but there was an additional plug in radiator so it must get very cold in colder weather) there was an iron, ironing board and hairdryer supplied, and shampoo,shower gel and hand wash, nice quality.
The changing rooms for the spa need a serious upgrade, the looked like 1980 school ones, and the lockers are like a crystal maze puzzle to open and lock. The spa itself is downstairs and very relaxing the treatment rooms are air-conditioned which was nice as it was very hot everywhere else. The treatments me and my friend had were very different even though we booked the same ones but we're done by different people. ( some people had treatments cancelled when they arrived or moved to the following day). The relaxation room was lovely at the end of the treatment but we only had 30mi s in there before the spa closed. The pool was busy and had a very strong chlorine smell, and it also has family sessions which lead to the spar entry way becoming very congested. Some people got robes and towels included in their package but others did not, so check if not you can pay.for them I think it was either £5 of £7.50, same for towels and slippers.
The restaurant was understaffed, the greeter was rude and people were walking away and going to get takeout from places nearby. We waited with others for 20mins to be seated and we had all reserved our times, no one apologised for the wait, we were just greatest with name.l and shown to our table. Drinks were taken first and arrived quickly. We ordered starter and main and 40mins later hadn't even got our starter whilst others who arrived after had. It was hard to get staffs attention to check on progress except one guy who came over and resolved the problem quickly. By this time it was heading for after 9pm and we booked for 7.30. I cancelled my main, because it was too late for me to eat and my friend ended up getting a pizza In a Take out box as the restaurant was full even that took an additional 25mins.
Breakfast is self serve in the morning with a well stocked range of hot and cold food and juices and coffee. The man greeting and seating people was lovely much of an improvement over the night before.
Overall I wouldn't choose to stay here again as a first choice, for a Mercure hotel I expected better no matter what room you stayed in, based on past experiences. After the spa treatments you were given the sales pitch to try get you to buy the items used, which was a little overkill, the room not been set up as we had asked to start with them the issues with food in the restaurant just didn't make the overnight spa experience totally enjoyable for me.
Rooms: We had a standard room in the courtyard, it was showing signs of wear, the bathroom was outdated (big chunks of the door were missing from the bathroom side we stayed in room 41). Shower was in the bath and the bath was high to climb over into, people with mobility issues would struggle in this room. Beds were singles. The room was too hot even with the windows open all night. It did have usb sockets and plenty of plugs, and a massive TV which we were able to link up to. Did have good quality shower, hair and hand wash in rooms.
Food & drink: Food and drink onsite was not too badly priced for a hotel from what I saw it looked okay. The drinks were quite expensive. The starter I had was tasty and well presented Harris's hummus and garlic bread it was an okay portion size. The best meal was the breakfast. All the food was well stocked hot and cold, lots of fruits, yoghurts pastries, and your typical fry up. Toast was make it yourself but very quick to do, lots of different fruit juices as well as Ice water tea and coffee's. For food delivered to your room it's a £5 charge per person.

Surprised my wife for a we night here for our wedding anniversary. What a beautiful place this is, myself and my wife really enjoyed it and loved spending the afternoon pampering ourselves in the spa. Room was amazing with some we anniversary touches we got done including the swans and pettles on the bed for us which was so romantic and also wrote happy anniversary on the big mirror with some love hearts around it which was lovely. We are already thinking about booking for next year's anniversary aswell. Definitely recommend the mercure.

Came here with a friend for a bite to eat and met two wonderful staff members named Kanish and Hope. They couldn’t do enough to help us and was really friendly. Will definitely visit again if Kanish and Hope are the standard for the rest of the staff as they truly where amazing

Booked an executive room here as part of a deal for a Saturday night away.

The building is impressive from the outside and I was a little concerned at some reviewers' comments about the interior. I needn't have worried, we were very well looked after. Our room was big and the bed was big and the TV was big. All the facilities you would expect and spotlessly clean.

Check in was a bit of a pain, everyone at 3pm so quite a queue and I did hear that there might be a shortage of rooms available for later arrivals.

Complimentary bottle of wine as part of the deal and we played cards in the spacious bar where there was a good atmosphere.

We ate out locally so can't vouch for the restaurant but breakfast was also very good.

I have put average 3 stars because the spa treatments were excellent and the room lovely but the standard of food and the night time noise on our 2nd night let the place down massively.

The dinner on night 1 was average and improved on the 2nd night, the breakfast on the 1st morning was good but dry cooked food which had been sitting for a long time put us all off on day 2.
There was a group of people partying until after 3am on our second night, whooping and yelling, I WhatsApped the night manager but got no reply. Once the shouting died down the door slamming went on for ages.

I spoke to the concierge as we left and although he made sympathetic noises he really wasn't bothered.

I suggest you put some mufflers on the room doors as they all slam. Roam about at night to calm noisy guests down. If there are not a lot of people for breakfast, don't put so much food out, refresh it regularly. The pool area could do with some tiles being fixed.

I booked an overnight spa package for myself and my partner. When we arrived we were both taken aback at how beautiful the building was, and also parts of the inside, although like many have said they're were areas that were run down.
We went to the bar and had some lunch before we checked in, there was a gentleman who seemed to be some sort of manager, unfortunately I can't remember his name, but he was just fabulous, he was around at lunch, in the evening at the restaurant and for breakfast, he was really friendly and welcoming, a true credit to the hotel!

Lunch was good, we shared a selection of starters, it was similar quality to wetherspoons but obviouslya lot more expensive. The evening meal was included, again it was just good, nothing extraordinary. Breakfast was good, nice selection of foods available.

We used the spa facilities and had an ishga Face and Body Experience, this was all very nice, staff were fab as were treatments, however the spa area with a bit of a let down, limited loungers around the pool and most of the rooms were closed except the steam room. The jacuzzi was impossible to figure out, but nice when it worked.

Overall we had a really nice stay, however what put a downer on it and put me off returning was the issue I encountered when I returned home and realised I'd left some items in the room, one of which was a pretty much full bottle of clinique moisturiser.
I rang the hotel on the 5th, I was told nothing g had been noted but I'd recieve a call from the manager of house keeping.... 2 days later I rang back, again no help, on the 9th I called again and the manager of housekeeping rang me back. She told me she'd questioned the maid and there was nothing in the room. Obviously I was disappointed and decided not to leave a review at the time because I felt it would be unfair because I was really upset, this really tarnished the experience, what if I'd have left a really expensive item? Would that also disappear into the ether?
I decided to email the hotel at H6617@accor.com to explain the situation and I haven't even had a response. Fabulous customer service.

Overall mainly good experience, the only outstanding part was the gent wandering around the bar and restaurant. If you book here, please make sure you triple check you r rooms and don't leave anything as no one cares.

What an amazing stay, shannon on reception was amazing. The bedroom was fantastic, we had a spa day booked, everything was fantastic. Dinner was great, special thanks to Shannon, Katie, Carla, and Ashton for making my birthday special. All staff are a credit to this hotel.

On arrival, the building looked beautiful, easy to park, upon arrival check in was so easy, room was easy to find as easily sign posted, Hotel itself has water damage on the stairwell and not tied away wires on the outside, entering the room it was very nice and spacious, but there was a weird large red/orange stain under the mirror. The beds super comfortable and the shower/bathroom was very nice but noticed a dirty towel when arrived. Dinner was reserved, offered alternative burger as didn’t have 1 of the products. When going to bed all you could hear was doors being slammed, the following day breakfast was adequate and somethings over done, went to the spa which was the highlight of the stay Ella was fantastic with great customer service and professionalism, we spoke to another couple who got a room upgrade and free drinks for a birthday, but it seems this was only for selected guests as this wasn’t offered for my partners birthday. The dinner in the evening was awkward, once again ordered a burger and no alternative offered this time just a burger plain bun and little sauce inside, multiple staff standing about felt like being stared at. Breakfast was better the 2nd day.

Stayed overnight on a Sunday night special offer which included dinner and breakfast and use if the spa facilities. It was an excellent experience all 'round. Check in was very friendly and efficient and we were given an unexpected room upgrade because it was our anniversary. The newly refurbished thermal suite/sauna/steam rooms next to the pool are excellent. Considering dinner was from a set menu as part of the deal, there was a good choice of dishes and what we had was very tasty, well cooked and presented. our table was even decorated for our anniversary and we were given a complimentary glass of fizz. Breakfast next morning was also very good. Granted, the decor of this huge magnificent building is dated, as one cannot even imagine how much a place like this must cost to keep running on a daily basis. However, every single member of staff we came into contact with had a smile on their face, the food was very good, the room was large and very comfortable and the pool and thermal suite we excellent, so the decor did not detract at all from our stay and we will definitely return again. Highly recommended for a relaxing overnight break.

The positives:
- Check-in was quick and the lady on reception offered a toy from a basket for our 4 year old son (lovely touch)
- Executive room great size, comfortable pillows and beds
- children allowed to use the pool 8-11 and 5-7 at weekends

The negatives:
- during family swim time a massive hen do screeching in the hot tub (why during the 5-7 family time which families can only swim after the morning slot are adults without kids allowed in?)
- hotel is poor for coeliacs - menu has gluten free containing ingredients but when we checked everything is cooked in the same fryer so contaminated and unsuitable for coeliacs - is it that hard to have a small separate fryer to prevent cross contamination especially when you are a large chain hotel?
- breakfast the buffet hot food had sausages containing gluten so again not suitable for coeliacs as if someone uses the tongs on the sausages then uses the same tongs for the other food it is instantly contaminated - the de vere have a separate gluten free breakfast selection area so I would have expected something similar.
The stay would have been great if properly gluten free available and family swim time being just that family swim not groups of adults I.e. hen parties.

Went for a spa break with friends to celebrate a 60th Birthday. Some minor problems with our room booking dinner reservation, which was the fault of the company I booked with, but both problems dealt with professionally and in a friendly manner and we were given a complimentary bottle of prosecco and a glass of the same whilst waiting for the problem to be sorted. Our room was comfortable, clean and tastefully decorated. The spa facilities were great and the staff very helpful. Sadly one of my friends and my main course wasn't very nice, but our waitress dealt with it very professionally and we were offered a dessert free and discount on our drinks. Very comfortable beds and a great selection for breakfast. Definitely felt more relaxed when we left. Will definitely visit again. The menu could be a little more extensive and could possibly do with an overhaul as a bit pub lunching.

Me and my partner went for a 1 night stay, I booked it on wowcher the deal included dinner, breakfast and 1pm checkout. The hotel it's self is okay, the staff were all friendly. We were impressed with the room it was quite big and big bed, spacious shower, no complaints, thought the free pepsis and water was a nice touch.
The meal wasnt too bad too be fair, I had fish n chips and the fish was fresh n crispy. The breakfast wasn't amazing, the sausages were okay but some were anemic and some burnt. Good selection of cereals and pastrys.
I booked 2x spa treatments for me and my partner via spa seekers, v relaxing but don't like the sales pitch at the end trying to sell the products.
I'd defo consider staying here again it was a pleasant comfortable stay.

The hotel is situated in beautiful grounds, and the outside of the building looks stunning. However, parts of the inside are in need of redecorating and patching up, with peeling walls, dirty carpets etc. The staff were friendly, kind and helpful.
We had a 'superior' room with a large TV, comfortable bed, ironing board, hairdryer and coffee/tea tray. Our special deal (through secret escapes website) included breakfast and a bottle of wine. Despite letting the hotel know it was our 30th anniversary, there were no complimentary extra touches - however you can pay for extras if you want them. But again the decor let it down. the lock on the bathroom door was broken/missing, the tile on the shower floor was peeling away and the ceiling cracking and falling off. The bedroom needed a repaint, with stains on the walls. We'd stayed in a Premier Inn the night before and to be honest, it was superior to this room which we'd paid a lot more for. It just lacked the luxury feel you want for a special anniversary.
The bar and restaurant were both really nice, however. Breakfast was delicious with plenty to choose from. The spa was also great. Nice size pool, a sauna, steam room etc. included in the price.
Sadly it didn't meet the 4 star luxury we'd hoped for, but the breakfast and pool/sauna helped make it feel special.

We had the best stay for my 30th birthday treat from my best friend, this is the 2nd time I have stayed as I booked this for her 30th last year and it didn't disappoint.
Hotel went above and beyond and decorate the room and also left beautiful cakes and complimentary dressing downs and slippers to use during our stay, not only that decorated our table for our evening meal and a birthday drink. Those little touches really did make my birthday and our stay extra special. It will always be our go to weekend yearly stay now as we just love our stay here.
Staff are happy to help with any requests.
Thank you for an amazing visit we will be back

Lovely hotel. Our bedroom was spacious and everything we would require during our stay.
We ate in the restaurant. Starters were delicious but my partners fish wasn't cooked properly and he ended up with an upset stomach. This was reported to staff but they did not take much notice.
Spa was enjoyable but a little too busy at times as there was no space in certain areas

I took my mother in law for her first ever spa day and what a spa day she had. We had an amazing day the staff were all so lovely , the facilties spot on, the afternoon tea delicious and the treatments just devine. We were so relaxed. A good thing about the pool is its all one depth so as a non swimmer it was ideal for her and she felt confident enough to walk around in it. It also has walk in steps and a walk in jacuzzi in the pool so she could enjoy that too.
We also stayed over night so after our spa we went to check in.On check in we were informed we had been chosen as guest of the day and there's a treat in our room which has also been upgraded. Our room was beautiful and what we thought was our treat was a pack of popcorn and kitkat each which we thought was cute untill we read the note which stated our guest of the day win means we get a 2 course dinner and a drink each free.I mean how lovely of the hotel.we felt very lucky ladies.
The meal and drinks were gorgeous. we indulged in a pina colada or 2 after dinner in the bar ,which were made to perfection .
We had a good night's sleep in our huge bed and enjoyed a full English breakfast to finish our stay.
We can't wait to return and do it all again 💗 x

I booked an overnight spa break for my daughter and I through SpaSeekers. The Cameo Bar is lovely and the food was great. The bar service is a little on the slow side though. The Spa and the facilities are great. The double room (307) was nice but the shower dripped all night and it smelt a little musky. The hotel itself is looking a little tired. Worn carpets, scuffed walls, crumbling walls, stained chairs. The bed was comfortable though. I also paid £15.00 for birthday balloons in the room. I was very disappointed to find 3 red heart shaped balloons - looked more for valentines day! Overall I would recommend the spa and their treatments, but the venue itself is tired and needs a lot of TLC.

My husband and I have just spent 4 nights here and have once again been thoroughly impressed with our experience. Our reservation was made at short notice due to a family bereavement. On arrival we were looked after by Shannon, who welcomed us like long lost friends. They say it’s the little things that can make a difference and she certainly brightened us up during a sad time.
We look forward to returning in the future.

Stayed here for a ghost hunting weekend with Haunted Happenings. Receptionist on arrival was welcoming and as I had a bad knee she offered then insisted to help carry my bag up to the room. We were given room 99 which was over the spa. The room was spacious but hotter than hell was glad that we were able to open the windows. The shower temperature knob didn't work and after ringing down to reception the duty manager arrived and let us use the room next door. Breakfast was excellent with lots of choice and all the staff were lovely. We used the spa facilties on Friday afternoon and it was a really great place to relax.

We thoroughly enjoyed our 2 night stay. I'm guessing the hotel or its parent (Mercure) must have a meticulous selection and training regime because every single member of staff was truly excellent. All were courteous, attentive and always had a smile. Check in was quick (and they were busy) and informative. The room was excellent and large (in our case room 97). We dined in the restaurant both nights and the food was excellent. The staff also sang happy birthday for me ! Pool and spa are clean and comprehensive. All in all, a great stay and lovely grounds. Thanks to the staff !

Had an amazing stay at this beautiful hotel. The reception staff are extremely welcoming and gave us information about the hotel. The room could have done with some TLC but overall nice and modern. Went down for dinner in the Cameo restaurant at 6:30. Was greeted by a lovely young lady Arica, very good customer service and so attentive. the food was amazing. Will definitely stay again!

Had a terrible journey to the Dunkenhalgh and arrived later than expected so disappointed no room service after 9.00 pm but what great customer care from Shannon, pleasant caring understanding and very efficient.

What isn't there to like about this place as soon as you approach the building it resembles a beautiful historical Castle! Beautiful interior with historical features!
As soon as you walk in you are greeted with a smile, made to feel right at home and so very welcome.
Breakfast the next day was so delicious. And once again when you arrive you are greeted so warmly.
Special thanks to Sophie on the desk who made us feel so welcome and gave us a quick brief of the history of this very beautiful building.
Also, special thanks to Aziz, for welcoming us at breakfast. He made everything simple and easy and couldn't do more to make our meal and stay super comfortable. A+++++