Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Stayed here with a coach party for Christmas great hotel to visit very large rooms nice comfortable beds great shower meals excellent good choices for dinner service very good with lots of us breakfast meals good choices for all needs and services great
Source: tripadvisor.co.uk
Nice place but made outstanding only by Callum and Jess in the bar who delivered superb customer service. Probably the best I’ve ever experienced. I hope these guys are managers as they clearly stood out.
Source: tripadvisor.co.uk
Spent a family Christmas at this hotel. Firstly the pros: The staff were lovely especially Sara and Aziz. They saw to our every need. The rooms were very spacious and very clean. Prices were reasonable.
The cons. Worst experience we had was seeing a fully grown RAT in one of the reception rooms (the Garden Room). We reported this to the gentleman on reception who informed the manager on duty. We also informed the booking manager.
I understand that this is an old building and that doors may not always be closed properly closed but it was very unsettling to see a rat in a hotel. We were very disappointed that the duty manager didn't bother to contact us, if only to apologise.
Other than that the hotel was lacking a little more Christmas decor especially in the bare room where we had our Christmas singer and the Christmas quiz. It was the staff here that really shone out and made out family Christmas so enjoyable.
The cons. Worst experience we had was seeing a fully grown RAT in one of the reception rooms (the Garden Room). We reported this to the gentleman on reception who informed the manager on duty. We also informed the booking manager.
I understand that this is an old building and that doors may not always be closed properly closed but it was very unsettling to see a rat in a hotel. We were very disappointed that the duty manager didn't bother to contact us, if only to apologise.
Other than that the hotel was lacking a little more Christmas decor especially in the bare room where we had our Christmas singer and the Christmas quiz. It was the staff here that really shone out and made out family Christmas so enjoyable.
Source: tripadvisor.co.uk
I booked a winter warmer half day spa session with my daughter and this included a 50 minute treatment/ afternoon tea and use of the spa facilities. Firstly the afternoon tea was lovely but I’m not really an afternoon tea person and I would have loved an alternative choice such as soup & sandwich but the afternoon tea was part of the deal and it was plentiful and fresh! All the staff that we met in the day were lovely and friendly and the facilities are good!
But the best part of the day was the beauty treatment; we had upgraded to a back neck and scalp massage and it was amazing ! Ella the masseuse was so skilled and it was one of the best massages I have ever had !
All in all it was a fantastic experience !
But the best part of the day was the beauty treatment; we had upgraded to a back neck and scalp massage and it was amazing ! Ella the masseuse was so skilled and it was one of the best massages I have ever had !
All in all it was a fantastic experience !
Source: tripadvisor.co.uk
Stayed overnight for a works party the rooms was clean and comfortable. The shower wasn’t working properly which meant was hard to shower as was so hot. Didn’t have time to call Maintenance so told reception as I left.
We’ve stayed here a few times and always had lovely buffet got breakfast but today you ordered it was served and awful all 3 of us left the food and stopped at McDonald’s on the m65 instead not what you expect to have to do staying and paying 4* hotel prices. Will definitely reconsider hotels for next Xmas party.
We’ve stayed here a few times and always had lovely buffet got breakfast but today you ordered it was served and awful all 3 of us left the food and stopped at McDonald’s on the m65 instead not what you expect to have to do staying and paying 4* hotel prices. Will definitely reconsider hotels for next Xmas party.
Source: tripadvisor.co.uk
Today, my husband and I came to this hotel for a spa day. Every staff member was so friendly and welcoming, which is just what you need to feel settled on your first trip to somewhere new. The treatments were amazing! So relaxing, calming and cosy. Staff explained everything that would be happening, so that you could be as relaxed as possible. This whole day was made by Sam on the reception team. He went above and beyond for us both. Nothing was too much for him and he did everything in a kind, friendly and non-judgemental way. The staff is definitely what makes this hotel great. I really hope management realise what a star employee that they have with Sam!
Source: tripadvisor.co.uk
1st time stay. Fabulous hotel. Room was very comfortable with 2 double sized beds. Tea coffee facilities. Shower and hair products. Meals where fantastic.
Only downfall and this is speaking to other guests. Were the very cold pool. When you go for a spa retreat you expect warmth and relaxation. I didn't get this. I have read reviews on this. Think they need to sort this out.
Only downfall and this is speaking to other guests. Were the very cold pool. When you go for a spa retreat you expect warmth and relaxation. I didn't get this. I have read reviews on this. Think they need to sort this out.
Source: tripadvisor.co.uk
Just got back from a wonderful weekend break at this lovely hotel. Greeted by the lovely Chutmi and Semoyal at reception! Very friendly and professional!
We ate in the hotel restaurant 2 evenings in a row food was exceptional and the service here from Sara and Amanda was excellent!
In fact every member of staff we came across over the weekend had exceptional customer service!
A very special mention has to be said about Malachy and Jack in the bar! These two are a credit to the hotel and really made our weekend! Both were personable, hard working and very knowledgeable about the local area giving us advice on local spots to visit!
Thankyou boys and I hope to see you again sometime !
We ate in the hotel restaurant 2 evenings in a row food was exceptional and the service here from Sara and Amanda was excellent!
In fact every member of staff we came across over the weekend had exceptional customer service!
A very special mention has to be said about Malachy and Jack in the bar! These two are a credit to the hotel and really made our weekend! Both were personable, hard working and very knowledgeable about the local area giving us advice on local spots to visit!
Thankyou boys and I hope to see you again sometime !
Source: tripadvisor.co.uk
Another lovely Mercure Hotel (the Mercure in Benidorm is superb too!)
Room 107 - really large and warm comfy room-( pillows should be softer though!)
Breakfasts superb and Dinner first night was excellent.
Very impressed with Hotel Pool and Spa too.
Best thing at the hotel is the staff- Aziz in the Dining Room and all the waitresses really helpful -especially Tina. I asked for an omelette this morning -and Chef cooked me a lovely ham one - not on the menu so that's service for you.
First night I asked if any chance of a cheese board ( not on the menu) and the waitress returned with a superb cheese board with artistic excellence i.e the Chef had carved some apples into the shape of two acorns - really beautifully presented.
So all the staff should receive a pat on the back for their friendly demeanour and speedy service- a shame more hotels do not have the same amount of staff and can look after their guests as we were the past two nights. I hope the GM takes time to re-iterate to all staff - service and efficiency is gratefully noted and appreciated by two guests who will definitely return to the Mercure Blackburn.
Aziz is a rare breed of someone intent in making his guests happy-wishing him and all the staff a very Happy Xmas and New Year
Room 107 - really large and warm comfy room-( pillows should be softer though!)
Breakfasts superb and Dinner first night was excellent.
Very impressed with Hotel Pool and Spa too.
Best thing at the hotel is the staff- Aziz in the Dining Room and all the waitresses really helpful -especially Tina. I asked for an omelette this morning -and Chef cooked me a lovely ham one - not on the menu so that's service for you.
First night I asked if any chance of a cheese board ( not on the menu) and the waitress returned with a superb cheese board with artistic excellence i.e the Chef had carved some apples into the shape of two acorns - really beautifully presented.
So all the staff should receive a pat on the back for their friendly demeanour and speedy service- a shame more hotels do not have the same amount of staff and can look after their guests as we were the past two nights. I hope the GM takes time to re-iterate to all staff - service and efficiency is gratefully noted and appreciated by two guests who will definitely return to the Mercure Blackburn.
Aziz is a rare breed of someone intent in making his guests happy-wishing him and all the staff a very Happy Xmas and New Year
Source: tripadvisor.co.uk
I live this place I visit alot with friends we love the spa and the staff and the bar food afterwards. But our special place the lovely warm welcoming pool and whirl pool disappointed us this time The pool and surrounding areas were cold. I have a condition that gets worse when it's too cold. Thank heaven for the kitchen preparing us piping hot delicious soup to warm us up. Hoping it's a one off as we will return.
Source: tripadvisor.co.uk
Just returned from two nights at this lovely hotel, staff went out of their way to make sure we were looked after. We were given an upgraded room which was huge and spotlessly clean . Spa was great warm pool . Food was lovely and the resteraunt manager very welcoming in a morning we were spoilt at dinner and given free drink for anniversary from very nice waiting staff , we will definitely recommend and be returning at some point . Very relaxing stay and lovely visiting the forest of Bowland and Yorkshire dales very scenic .
Source: tripadvisor.co.uk
We had a lovely time here for a one night stay. The building is beautiful and steeped in history. We stayed in the courtyard and we had no major complaints about the room. The only minor thing was that the electric towel radiator doesn't switch off so was really warm in the night but I would prefer that instead of being to cold. We spent time in the pool and steam/sauna which helped us to relax before having a two course meal in the evening. We could not fault the food and the staff were all friendly and welcoming. We had breakfast the following morning and there was ample selection of cooked and cold foods, so something for everyone. We will definitely be returning again for another stay.
Source: tripadvisor.co.uk
Overall a good stay. Incredibly busy and at times I felt for the staff. Could tell they were understaffed but they did their best. Pool definitely needed to be warmer but spa staff didn't seem to want to be there or deal with guests. Hotel staff genuinely cared and wanted to make our stay the best it could be. Aziz was brilliant on breakfast as was Jess on check out. We left with a smile on our face forgetting any negatives after a lovely morning. Sara and Sean on the bar were great and efficient.
There are many positives about this place but it could be so much better. Staff are a highlight and worth coming back for. Building is beautiful.
There are many positives about this place but it could be so much better. Staff are a highlight and worth coming back for. Building is beautiful.
Source: tripadvisor.co.uk
We had a lovey stay with some friends, good parking, lovely welcoming staff , 700 year old building , plenty of history , bedroom and bathroom large and clean , spa good , restaurant good , staff exceptional especially Sarah ,
Breakfast really good thoroughly enjoyed our stay .
Breakfast really good thoroughly enjoyed our stay .
Source: tripadvisor.co.uk
We came here for a spa break for my 30th. I wouldn’t recommend coming here for a spa break though as the facilities aren’t up to scratch. We had a facial which was lovely but that’s about as far as the positives go on the “spa” side of things. The pool was freezing cold, including the hot tub area. We spoke with 2 people who were regular members and they mentioned that there was an issue with the boiler a few weeks ago which was supposedly fixed but they said it had been cold ever since then in the pool/whirlpool area. We told the staff in the spa reception but they weren’t much help and advised that the temperature is “regulatory” and they would check it.. the whirl pool was literally shooting in ice cold water. They also told us the spa access was complementary with a hotel stay but we specifically booked a spa break so that was incorrect - we came to primarily use the pool/whirlpool and could only stay in for 10 minutes.
The food was nice in the evening. Not amazing but considering it was including in our package I can’t complain too much.
The food was nice in the evening. Not amazing but considering it was including in our package I can’t complain too much.
Source: tripadvisor.co.uk
Always use this hotel when in the area as the staff are a credit (Sarah is always super helpful and goes above and beyond)
As anywhere else, you sometimes get small problems but these are always dealt with in my experience quickly and efficiently. The rooms are...... Well, they're clean, comfortable and spacious with good bathroom facilities.
Breakfast is decent, a good choice of food and plenty of it. I usually just order in a take away for evening food if required so can't comment massively on the hotels food, the small nibbley bits I have had have been great though.
The use of the spa facilites is great - since they have done up the steam/sauna area it is very nice. The changing rooms could do with a bit of attention but this isn't something that bothers me personally as they are always clean and having the facility to dry my swimming gear is a bonus instead of travelling home with wet clothes.
Having visited this hotel numerous times, I find comfort in knowing its hassle free and fills all the needs I have from a hotel whilst away from home - hopefully it keeps up its great standards and I can keep visiting.
As anywhere else, you sometimes get small problems but these are always dealt with in my experience quickly and efficiently. The rooms are...... Well, they're clean, comfortable and spacious with good bathroom facilities.
Breakfast is decent, a good choice of food and plenty of it. I usually just order in a take away for evening food if required so can't comment massively on the hotels food, the small nibbley bits I have had have been great though.
The use of the spa facilites is great - since they have done up the steam/sauna area it is very nice. The changing rooms could do with a bit of attention but this isn't something that bothers me personally as they are always clean and having the facility to dry my swimming gear is a bonus instead of travelling home with wet clothes.
Having visited this hotel numerous times, I find comfort in knowing its hassle free and fills all the needs I have from a hotel whilst away from home - hopefully it keeps up its great standards and I can keep visiting.
Source: tripadvisor.co.uk
Glad I didn’t pay full rate but hey ho ! Decent room
With breakfast and free bottle of wine ! Mind you thought the label on it read Sarsons !!! Who supplied it ? Truly awful ….. Breakfast was good and dealt well with large volume of people . On the whole ok for the price I paid …..
Thanks to all the staff .
With breakfast and free bottle of wine ! Mind you thought the label on it read Sarsons !!! Who supplied it ? Truly awful ….. Breakfast was good and dealt well with large volume of people . On the whole ok for the price I paid …..
Thanks to all the staff .
Source: tripadvisor.co.uk
We stayed at this Hotel with a group on a coach holiday. When we found our room it was at the bottom of an open courtyard, the door opening out to the yard. Because we had torrential rain for the first 3 days, we got very wet going for our meals, The room was not too bad, could do with an upgrade, there was holes in the bathroom door. Being OAP’s it was quite difficult getting into the high bath to use the shower. Food - the breakfast was very good, lots of variety, but the dinner was poor, particular the main course. After dinner there was no where to sit as the bar/lounge was always full. Finally on the last night we were woken in the early hours by party goers trying to get into the room next door. It was a concern that to get to these rooms, who don’t have to go through the hotel entrance. I see from one of the other reviews they were not pleased with room 41. We expected better from this hotel, and had enough after 4 nights.
Source: tripadvisor.co.uk
Absolutely wonderful stay! We visited here for a weekend Spa break for my friend’s 40th. The hotel is stunning, the room was perfect and the food (we had afternoon tea, dinner and breakfast) was delicious. Great spa treatments and I used the gym too, all super clean with great facilities! The icing on the cake though was the amazing staff. Literally from checking in right until we left, they went above and beyond to make us feel special and were all so friendly and helpful. Special shout out to Aziz and Olivia, also the lovely housekeeping lady who helped us with our bags and wrote ‘Happy 40th birthday’ on the room mirror for my friend and left us treats, such a lovely surprise! You really made the weekend so special and memorable and Mercure should be proud to have such wonderful employees. Thank you so much - we will be back!
Source: tripadvisor.co.uk
Been here a few times in the past, really love this place. The staff are just outstanding. Chris on the dining room is a top guy, really welcoming and so helpful. As are the ladies serving. All really helpful and lovely people. The girls doing massage in the spa are also excellent. Drifting in and out of consciousness whilst lying down in a state of euphoria. Defo one of our faves and defo be back. Few little things that have changed that we wished hadn’t 1) food from the Spa bar has been moved, 2) thermal suites gone smaller. 3) can’t sit at the main bar in robes (although this may have always been the case but in the past we could purchase food from the spa bar). Still a beautiful place though. 4) bring back fillet stakes!
Source: tripadvisor.co.uk
I had the most amazing stay at the hotel and spa! From the moment I arrived, I was greeted with warm smiles and exceptional service. The room was beautifully appointed with all the comforts I could ask for, and the spa experience was simply rejuvenating. The staff went above and beyond to ensure my stay was perfect, and the dining options were a culinary delight. I left feeling relaxed, refreshed, and eager to return. This place truly knows how to create a memorable and luxurious experience. Highly recommended!
Source: tripadvisor.co.uk
We returned to the hotel to celebrate our 1st wedding anniversary, we were welcomed at the reception wonderfully. The room was superb, spacious and modern. We booked an evening meal on the Sunday night, this was 100% amazing, good portion size and plently of flavour. We were looked after amazingly in the resturant by all the staff who were very knowledgable of the dishes.
The following morning we went for breakfast and this was amazing, we have stayed in hotels previously and the breakfast is a let down but not here.... special mention to Aziz and Edwina who went out of there way at breakfast to provide us with an amazing service and help with our dietry requirements they both are an absolute credit to the hotel.
Finally we booked in for treatments and afternoon tea at the spa on the Monday, the treatments were amazing and the ladies who did the treatments were superb. A special mention for Anne who is amazing if there is anything she doesnt know then it isnt worth knowing she made us at ease and extremley welcome.
Looking forward to a return visint in the future
The following morning we went for breakfast and this was amazing, we have stayed in hotels previously and the breakfast is a let down but not here.... special mention to Aziz and Edwina who went out of there way at breakfast to provide us with an amazing service and help with our dietry requirements they both are an absolute credit to the hotel.
Finally we booked in for treatments and afternoon tea at the spa on the Monday, the treatments were amazing and the ladies who did the treatments were superb. A special mention for Anne who is amazing if there is anything she doesnt know then it isnt worth knowing she made us at ease and extremley welcome.
Looking forward to a return visint in the future
Source: tripadvisor.co.uk
Came here for 1 night. It was with a voucher we received from Christmas 2022. We first arrived and checked in around 3pm went straight to the room dropped our luggage off and went straight to the spa.
The pool was a decent size. Sauna and steam room were good unfortunately one of the rooms was out or order when we were there. We didn't get chance to lie on the loungers as they were reserved by guest but it does say not to reserve loungers. Needed more loungers round the pool.
Changing rooms had everything you needed which was great.
Came back to the room and I noticed a big stain on the carpet so I wasn't happy with this it wasn't a massive issue but I would of liked to change rooms so rang reception to see if there was a availability to swap rooms and there was. The executive rooms were spacious and lovely equipped it just seemed a bit of a walk from reception.
Rooms had iron, ironing board, hairdryer, tea and coffee facilities, shower gel, shampoo and conditioner. Beds were comfy and big.
We ate at the restaurant there with our overnight deal it included a 2 course meal which I enjoyed mine but my partner had the steak and paid extra and said it felt like a pub steak and not worth the price. The puddings were delicious.
I am a very light sleeper unfortunately so heard everyone walk past at night time. My partner didn't hear anything so would recommend if light sleeper to bring ear budds.
Breakfast was lovely and alot of choice and hash browns were amazing best part of the Breakfast. It was a help yourself buffet.
Overall we had a nice time just the two of us probably wouldn't come back but it was nice to get away and relaxed. Staff were friendly and very helpful 🙂
The pool was a decent size. Sauna and steam room were good unfortunately one of the rooms was out or order when we were there. We didn't get chance to lie on the loungers as they were reserved by guest but it does say not to reserve loungers. Needed more loungers round the pool.
Changing rooms had everything you needed which was great.
Came back to the room and I noticed a big stain on the carpet so I wasn't happy with this it wasn't a massive issue but I would of liked to change rooms so rang reception to see if there was a availability to swap rooms and there was. The executive rooms were spacious and lovely equipped it just seemed a bit of a walk from reception.
Rooms had iron, ironing board, hairdryer, tea and coffee facilities, shower gel, shampoo and conditioner. Beds were comfy and big.
We ate at the restaurant there with our overnight deal it included a 2 course meal which I enjoyed mine but my partner had the steak and paid extra and said it felt like a pub steak and not worth the price. The puddings were delicious.
I am a very light sleeper unfortunately so heard everyone walk past at night time. My partner didn't hear anything so would recommend if light sleeper to bring ear budds.
Breakfast was lovely and alot of choice and hash browns were amazing best part of the Breakfast. It was a help yourself buffet.
Overall we had a nice time just the two of us probably wouldn't come back but it was nice to get away and relaxed. Staff were friendly and very helpful 🙂
Source: tripadvisor.co.uk
Great night away from the kids. Welcome at reception (from Becky ?) was amazing. Staff in hotel were great throughout. Room was a tad small but bed v comfy. Good size bathroom. Staff in the bar were so helpful - ran round to find us our complimentary Prosecco and ice bucket. Top guy ! Spa was great - decent size pool. The jacuzzi was integrated so not too hot. Steam rooms and sauna all good size. Slight downside were the staff in that team - not quite as friendly. Breakfast the next morning was good. Hash browns a highlight.
Source: tripadvisor.co.uk
Lovely grounds and beautiful hotel. We called late as we driving down from Scotland and the team made a real effort to accomodate us at short notice.
New rooms were lovely and well appointed, but Alison and Aziz and the reception team made a real difference
New rooms were lovely and well appointed, but Alison and Aziz and the reception team made a real difference
Source: tripadvisor.co.uk
