Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Special commendations to the staff....Semoyal, Shannon, Sir Neil, lovely smiley lady with the glasses and braids who served us dinner.... the staff member who serviced our room (9) from 5-7 May...plus everyone else who looked after us at breakfast. You are all superstars.
My only regret is not getting to use the massage service at the spa...but I didn't book in advance so that's on me.
As a couple travelling from Australia (and looking the part, turning up with too many travel bags as Australians tend to do), we couldn't have been treated or looked after any better.
Lads and lasses of this particular part of East Lancashire, take a bow.
My only regret is not getting to use the massage service at the spa...but I didn't book in advance so that's on me.
As a couple travelling from Australia (and looking the part, turning up with too many travel bags as Australians tend to do), we couldn't have been treated or looked after any better.
Lads and lasses of this particular part of East Lancashire, take a bow.
Source: tripadvisor.co.uk
This hotel is worthy of more than 5 stars
Rooms fantastic staff incredible go above and beyond especially aziz in the restaurant who always makes you feel welcome its a face that you won't forget
The spa is so friendly clean and relaxing
All staff are brilliant
Sarah the lady I had treatments with was wo nderful all reception staff were loverly
Will definitely be keep going back
A weekend that is unforgettable if you want somewhere really special for any occasion
Rooms fantastic staff incredible go above and beyond especially aziz in the restaurant who always makes you feel welcome its a face that you won't forget
The spa is so friendly clean and relaxing
All staff are brilliant
Sarah the lady I had treatments with was wo nderful all reception staff were loverly
Will definitely be keep going back
A weekend that is unforgettable if you want somewhere really special for any occasion
Source: tripadvisor.co.uk
Fantastic stay, very warm welcome, friendly and helpful check in.
Samuel very helpful.
We arrived early and had lunch Aziz was very friendly, attentive, and lunch was lovely x
We booked a spa visit and treatment the staff were very helpful.
Andrea carried out my facial and was very informative really enjoyed my day, spa surroundings were calm and relaxing lovely environment.
The rooms had all I needed and more, very clean and comfortable.
Good lighting, plenty of sockets, USB sockets, toiletries, hairdryer, ironing facilities.
The restaurant was very nice modern and excellent service, good value, we had a lovely evening meal and breakfast.
Thank you
Will definitely stay again
Samuel very helpful.
We arrived early and had lunch Aziz was very friendly, attentive, and lunch was lovely x
We booked a spa visit and treatment the staff were very helpful.
Andrea carried out my facial and was very informative really enjoyed my day, spa surroundings were calm and relaxing lovely environment.
The rooms had all I needed and more, very clean and comfortable.
Good lighting, plenty of sockets, USB sockets, toiletries, hairdryer, ironing facilities.
The restaurant was very nice modern and excellent service, good value, we had a lovely evening meal and breakfast.
Thank you
Will definitely stay again
Source: tripadvisor.co.uk
I had a wonderful stay and had the absolute pleasure of being checked in by the truly delightful Shannon. She was incredibly welcoming and made my solo stay so easy. I will always choose The Mecure Dunkenhalgh when visiting for work in the future.
Source: tripadvisor.co.uk
We had a fantastic stay at the Mercure in the bridal suite for our wedding weekend. Aziz couldn’t do enough for us and was constantly on hand helping us with our belongings - nothing was too much trouble and he had a lovely way of helping the guests who had come for our wedding and making us laugh! Thankyou so much for making us feel so welcome and looking after our every need!
Source: tripadvisor.co.uk
The accommodation was spotlessly clean as is normal with Mecure hotels. Meals were well prepared and presented. The service in the restaurant was a little slow. Overall a very enjoyable experience and we will use this hotel again.
Source: tripadvisor.co.uk
Went here with my 14 year old granddaughter. Our room was bid and beds were comfy . Clean room . Lovely bar area where we had a nice lunch . Restaurant in the evening was nice . Menu wasn't the best more like pub food burgers fish n chips etc but it was ok .
Went in the pool during the times umder 16 could use it and was told i had to be in the pool at all times with my granddaughter which i found strange as i was only sat at side watching and she is a brilliant swimmer but i obided by the rule and stayed in. Yet a couple in their 30s drunk argiumg and almost fightimg sat drinking vodka from a glass bottle which is not allowed and nothing was said . Shoutimg and swearing and i know ar least 1 member of staff saw them when he was grabbing his girlfriend but nothimg was said . Dissapointed as we stuck to family time and other uoung ones in pool too
Went in the pool during the times umder 16 could use it and was told i had to be in the pool at all times with my granddaughter which i found strange as i was only sat at side watching and she is a brilliant swimmer but i obided by the rule and stayed in. Yet a couple in their 30s drunk argiumg and almost fightimg sat drinking vodka from a glass bottle which is not allowed and nothing was said . Shoutimg and swearing and i know ar least 1 member of staff saw them when he was grabbing his girlfriend but nothimg was said . Dissapointed as we stuck to family time and other uoung ones in pool too
Source: tripadvisor.co.uk
Met a coupple here for a reunion after Covid....a pleasant hotel, good sized rooms, food reasonably priced and vared.. Highlight was the friendly, helpful staff...very good. Pleasant walks from the hotel. Will stay again
Source: tripadvisor.co.uk
I recently attended a business meeting at the Dunkenhalgh Hotel. The meeting included an evening meal.
The service levels provided by the hotel staff was 1st class...a massive thank you to Ashton and her team for an excellent meal and superb service!
The service levels provided by the hotel staff was 1st class...a massive thank you to Ashton and her team for an excellent meal and superb service!
Source: tripadvisor.co.uk
My wife and I recently stayed here on a spa package. We were greeted by friendly reception staff and found we had been given a free room upgrade to a premium suite.
We enjoyed a quick lunch in the Cameo bar and cant recommend staff member Aziz enough. What a super friendly, helpful man. An asset to the hotel for sure.
We used the leisure facilities with a lovely swim in the pool, use of the thermal suite and then we enjoyed a spa treatment.
Our evening meal was very nice and we both agreed tht the range of breakfast choices the following morning were one of the best we’ve seen in a hotel.
We will definitely return and can recommend a stay here to others.
We enjoyed a quick lunch in the Cameo bar and cant recommend staff member Aziz enough. What a super friendly, helpful man. An asset to the hotel for sure.
We used the leisure facilities with a lovely swim in the pool, use of the thermal suite and then we enjoyed a spa treatment.
Our evening meal was very nice and we both agreed tht the range of breakfast choices the following morning were one of the best we’ve seen in a hotel.
We will definitely return and can recommend a stay here to others.
Source: tripadvisor.co.uk
Went for 1 night and it was amazing. Spa was really well kept and food was good. Limited choice if on the dinner bed and breakfast rate which was disappointing but still good food and would definitely come back. Our room was huge!!! Loved the room so big and clean
Source: tripadvisor.co.uk
Just back from a wonderful four day/three night stay at the Dunkenhalgh Hotel.
My room was clean, tidy and spacious. Every member of staff I encountered - reception, dining room, bar, spa and maintenance were friendly, helpful and efficient.
Would most definitely visit again and recommend.
My room was clean, tidy and spacious. Every member of staff I encountered - reception, dining room, bar, spa and maintenance were friendly, helpful and efficient.
Would most definitely visit again and recommend.
Source: tripadvisor.co.uk
I cannot thank the hotel and spa enough! The staff made our rare visit away from the children one to remember with plenty of treats and relaxation for my birthday! Particularly Olivia in the evening restaurant, was professional, considerate and very caring, Sara in the spa was wonderfully empathetic following my shoulder surgery, Danny at the bar asking how our lunch ws going was a nice touch and finally Aziz at breakfast and lunch and Shannon on reception, you both very much made our stay!! 💖
Source: tripadvisor.co.uk
The hotel staff were great especially AZIZ he went above and beyond to help make out stay good, the food was fabulous, the room was lovely but window area needs urgent attention ( very unsatisfactory)
Source: tripadvisor.co.uk
Excellent stay. Staff were so helpful and friendly. Aziz in particular is a real asset to the hotel going above and beyond to make our visit a pleasure. Food at the restaurant was also super and Henny was a delightful waitress. Many thanks for a lovely stay.
Source: tripadvisor.co.uk
Absolutely 5* and if there was a 6, I would give it.
Arrived and given a free upgrade from executive - privilege and the room was out of this world.
Warm, romantic and the shower, amazing.
But, I’d recommend using and kings size bed instead of two twins pushed together.
The food was amazing and the staff were very professional and accommodating when need.
Bar staff were brilliant and it was perfect getaway.
Thank you
Arrived and given a free upgrade from executive - privilege and the room was out of this world.
Warm, romantic and the shower, amazing.
But, I’d recommend using and kings size bed instead of two twins pushed together.
The food was amazing and the staff were very professional and accommodating when need.
Bar staff were brilliant and it was perfect getaway.
Thank you
Source: tripadvisor.co.uk
Had a great time. Lovely spa facilities. Nice rooms, very large. Fabulous breakfast and the 3 course meals that we got as part of the deal were excellent too. I can particularly recommend the fish and chips. The main point of this review, however, is to thank and appreciate the staff. From start to finish, reception, waiting on, cleaners, breakfast room etc the staff were so nice, friendly, and couldn't be more helpful. Definitely the main strength of thus hotel us it's amazing team of staff. Thank you.
Source: tripadvisor.co.uk
Brilliant!
What a stunning venue, great rooms and amazing food.
We had a private dining room for the 17 of us (the Portrait Room) which was simply stunning. Also a special mention for our server for the 2 nights Chris, he was very attentive and nothing was too much trouble (and some of our group can be quite demanding!).
We also booked a dog friendly room and took our 10 year old Labrador, Mr Merlin who was quite popular with the staff.
The courtyard rooms are roomy, warm, fantastic facilities and LOADS of really hot water.
See the pics, all of which I took over the 3 days - I can't recommend this enough.
All the spa and swimming facilities went down a storm with the rest of our party while I took time out with the dog.
What a stunning venue, great rooms and amazing food.
We had a private dining room for the 17 of us (the Portrait Room) which was simply stunning. Also a special mention for our server for the 2 nights Chris, he was very attentive and nothing was too much trouble (and some of our group can be quite demanding!).
We also booked a dog friendly room and took our 10 year old Labrador, Mr Merlin who was quite popular with the staff.
The courtyard rooms are roomy, warm, fantastic facilities and LOADS of really hot water.
See the pics, all of which I took over the 3 days - I can't recommend this enough.
All the spa and swimming facilities went down a storm with the rest of our party while I took time out with the dog.
Source: tripadvisor.co.uk
Attended today with 2 friends for a spa day. I’ll start with the positives, not bad value for money in terms of the treatments and lunch package, lunch area very nice, treatment area also very nice. The treatments were lovely, 2 of us went for the ishga face and body and 1 of us the hot stones massage. The changing rooms are tatty, not just run down but no light in a cubicle, plaster falling off the wall, a lot of things that could easily be rectified and properly maintained. The pool and jacuzzi (not really a jaccuzi just a couple of bubbles in the area of the pool) all the same cool temperature. The thermal suite 2x steam rooms and a sauna working. Another not working at all and the rest all bordered up. A member in there explained that as they stop working they just board them up. Had a nice day with friends in general and enjoyed our treatments and lovely lunch. The part that I found disgusting was the free £10 voucher you got to spend on products that we got with our package. I wanted an ishga toner that was priced at £28 so I thought would be £18 with redeeming my voucher. The therapist explained that the prices in the booklet already had the £10 taken off so it would make the ishga toner £38. I looked on the ishga website and they are priced at £28 so basically the voucher you get is just to rip you off, which is disgraceful and so I didn’t purchase it. I regularly attend spas where you get these vouchers and whilst they come with a minimum spend of £30, the products aren’t over priced. I would attend again for a treatment or lunch if I was in the area but would rather pay more for a proper spa with decent thermal facilities. Don’t mind a cheaper spa as it was a last minute booking-if it was properly maintained.
Source: tripadvisor.co.uk
Stayed and continue to stay at this Hotel as it is ideally located for business. The hotel generally is good. The rooms are great but the bathroom/shower rooms are hit and miss unless you are located in the newer extension.
Gym facilities are great. Food is again hit and miss. The same meal can be amazing one stay and the total opposite the next. Not sure on the reasons for this.
It’s important to recognise Aziz who is terrific on Breakfast. He is a master at customer service and is a credit to the hotel. I have stayed in lots of hotels and his level of professionalism stands out.
Additionally Nicola does a great job on the front desk.
Small improvement on the above points would make a big difference to the experience at this hotel.
Gym facilities are great. Food is again hit and miss. The same meal can be amazing one stay and the total opposite the next. Not sure on the reasons for this.
It’s important to recognise Aziz who is terrific on Breakfast. He is a master at customer service and is a credit to the hotel. I have stayed in lots of hotels and his level of professionalism stands out.
Additionally Nicola does a great job on the front desk.
Small improvement on the above points would make a big difference to the experience at this hotel.
Source: tripadvisor.co.uk
Had a wowcher voucher for a spa morning .
Lovely hot stone message and the best afternoon tea I have had. All regular sandwich fillings. Loved all the deserts and requested plain scones. Everything eaten.
Lovely hot stone message and the best afternoon tea I have had. All regular sandwich fillings. Loved all the deserts and requested plain scones. Everything eaten.
Source: tripadvisor.co.uk
Came for the Mother’s Day meal with my mum, my partner and his mum.. food was delicious. My mum is a vegetarian so khrisna had prepared a vegetarian meal for her. Massive thanks to all of the chefs……only down side was the beer smelled off.
Source: tripadvisor.co.uk
The Mercure Dunkenhalgh (apparently, the gh is pronounced "sh") is near Clayton-le-Moors and Accrington, but you would need to get a minicab to either of them if you are of a certain age, as, for us, too far to walk. The old part of the hotel is quite beautiful and it has a large annexe, where our bedroom was situated. Our room was large and comfortable. The only complaint about the annexe would be that the doors are VERY noisy when shut and it gives you quite a jump every time someone enters or exits their room. The bar is quite dark and dominated by a TV, but the sound is low, so, if you can avoid looking at the screen, not too much of a problem. At weekends, they can have weddings, charity events, hen nights (wow, those girls can shriek!), birthday parties, etc., so, if you don't like noise, I would suggest visiting during the week. There was a charity event on the Saturday night we were there, for which they had a music licence until 1 a.m. and then fireworks! I have to say though that I put my earplugs in and it didn't greatly bother me. Apparently, they have a lot of football teams staying there and, indeed, Wigan Athletic FC were there on the Friday night we were there - lovely chaps and no trouble at all (I think the team went to bed early, in preparation for their match against Burnley the next day). The food is OK - could be warmer at times. Now for the big plus - all the staff are wonderful, from the bar staff to the excellent restaurant staff. They are all kind, friendly and can't do enough to please/accommodate even the most demanding guest! Special thanks to the lovely Krishna and Aziz - two lovely gentlemen.
Source: tripadvisor.co.uk
Unfortunately we only stayed one night on the way home. We received a very warm and efficient welcome and were allocated room 210 which was large and well decorated (although two prints on the bedroom wall were a bit like the end of the world). The bathroom was a decent size with a good shower and lots of hot water. The bed was very comfortable but the pillows were, for me, most uncomfortable, but we had a good night's sleep. The evening meal was very good and the service was excellent.
Breakfast had a very good choice of food available and the hot items were well cooked. The breakfast service was overseen by Aziz who was very welcoming and very good at his job. The only slight problem is that some rooms are a long way away from the dining room and residents have to negotiate some very cold and draughty corridors although the bedrooms and public rooms were well heated. Would certainly stop here again, we enjoyed the peace and quiet.
Breakfast had a very good choice of food available and the hot items were well cooked. The breakfast service was overseen by Aziz who was very welcoming and very good at his job. The only slight problem is that some rooms are a long way away from the dining room and residents have to negotiate some very cold and draughty corridors although the bedrooms and public rooms were well heated. Would certainly stop here again, we enjoyed the peace and quiet.
Source: tripadvisor.co.uk
The staff are the saviour of this hotel.
Some parts after the lock down refurb are really lovely.
The bar area, restaurant & furnishings etc.
However, some parts are just dreadful.
Little touches like at least hanging drapes properly in the windows of public corridors, instead of half on off the rail, clearly displays a total lack of attention to detail or lack of concern.
Paint peeling off walls, doors, sills, ceilings.
Totally appreciate the building is a listed building and in desperate need of work in some areas, and must need £100s of £1000s spending on it.
But dependent on where you are allocated, is dependent on what quality you get.
Our room was great, but clearly part of the refurb.
Some rooms however, clearly weren't.
Breakfast was plentiful, tasty, and enjoyable.
Staff absolutely fantastic & can't do enough.
The spa....errrrm...no.
Not for me.
Cold pool
Cold Jacuzzi
Cloudy water in pool
Didn't feel clean.
Lovely seating area as you go in.
But nothing relaxing about it at all, bright lights & chaotic.
This was a weekend though so probably quieter in week.
Would I stay again?
Yes.
But for such a beautiful building so worthy of being ' loved ' I can only hope further investment continues.
Big shout to the staff again though as you are a great team and couldn't have been more helpful.
Some parts after the lock down refurb are really lovely.
The bar area, restaurant & furnishings etc.
However, some parts are just dreadful.
Little touches like at least hanging drapes properly in the windows of public corridors, instead of half on off the rail, clearly displays a total lack of attention to detail or lack of concern.
Paint peeling off walls, doors, sills, ceilings.
Totally appreciate the building is a listed building and in desperate need of work in some areas, and must need £100s of £1000s spending on it.
But dependent on where you are allocated, is dependent on what quality you get.
Our room was great, but clearly part of the refurb.
Some rooms however, clearly weren't.
Breakfast was plentiful, tasty, and enjoyable.
Staff absolutely fantastic & can't do enough.
The spa....errrrm...no.
Not for me.
Cold pool
Cold Jacuzzi
Cloudy water in pool
Didn't feel clean.
Lovely seating area as you go in.
But nothing relaxing about it at all, bright lights & chaotic.
This was a weekend though so probably quieter in week.
Would I stay again?
Yes.
But for such a beautiful building so worthy of being ' loved ' I can only hope further investment continues.
Big shout to the staff again though as you are a great team and couldn't have been more helpful.
Source: tripadvisor.co.uk
