We had the Christmas lunch in the Cameo restaurant. The food was excellent. The service was slick. The table decorations were high quality and there were nice attention to detail touches like your name on your menu. We were visited by Santa and a magician who performed phenomenal card tricks for us.
Many thanks to the restaurant manger who was very attentive throughout the meal.

Excellent hotel, easy to locate not far from motorway. friendly reception staff very helpful.
Comfortable and spacious room. Good shower. Fantastic facilities including pool that's free to use so don't forget your cossie! Excellent choice of hot and cold breakfast and again helpful and friendly staff. Great stay, Highly recommended .

After a very very busy Xmas period working hard to the build up to Xmas I booked the stay for myself and my husband to relax and unwind with some relaxation at the spa. I spent 2 days deciding which hotel to book from all around the UK but decided on the mercure as it had a lovely spa and pool and thought we would treat ourselves to some treatments as my husbands Xmas present and for me for pain relief as I have a broken foot and recently recovering from surgery wanted some heat treatment from the sauna and hot tub for pain relief.

I decided instead of doing anything for boxing night or new years eve this would be our little well earned treat. My husband doesn't have much time off work so this was the only opportunity for us to spend quality time together with the children before going back to work.

We drove up for formby in particular wr could of easily stayed in a nice spa hotel closer to home.

I planned the weekend so we would have a nice day in the spa I even called up on the way and spoke to the receptionist to see if we needed to book reserve a place. She said we didn't need to book just turn up and pay 10.00 each. I asked if we had to pay for the kids and she told me kids were free. Not once did she tell me their were time restrictions. We were told we could stay in the spa as long as we wanted.

We got up Sunday morning had breakfast and then got ready for the spa all looking forward to having a nice day relaxing in the pool.

When we got to the spa we were told kids times had finished and the children could not use the pool. This had totally totally spoilt our lovely relaxing weekend that we were all looking forward too.

Too late and no money to book anywhere else . The only reason I booked this hotel was due to the images on the website and booking.com which is basically false advertising if we are unable to use the facilities especially after me phoning up and checking via the spa reception.
This should be made clear at the time of booking and when I spoke to the receptionist enquiring about the children's price for spa.

Also i paid extra money for an upgrade for a family room. After booking a family room I was u her the impression the rooms were adjoining which they were not.

Also having put on a lot of weight after my surgery I found the double bed were 2 singles pushed together which I kept falling down the middle so never had a good night's sleep at all.
Totally spoilt our plans total let down and no sincere aplogies from manage

Overall good hotel, rooms where spacious and clean, was disappointed had to pay extra to use pool and sauna, pool was cold should have been extra warm considering the weather outside was only 3 degrees . breakfast was not all that great . No veg sausages or any mushrooms , not a very good pastry selection

We had such a gorgeous time. Staff were amazing. Loved the pool and steam room (although the pool was absolutely freezing and the jacuzzi is just a continuation of the pool). The food in the evening was outstanding and the service equally great. The room was clean, enormous and really comfortable. Breakfast also had absolutely everything you could want, regardless of your dietary requirements and again staff were fantastic. All ended with the most beautiful scenic drive due to the heavy snow.

We decided to stay here for a night away for our wedding anniversary, the hotel room was wonderful and the service was excellent. Becky on reception was really helpful and a credit to the hotel team. Great location and will certainly visit again.

Great hotel. Large clean room with everything you would expect. Good friendly staff.
We did the hogmanay event which was very good.
We were very well looked after and great food.

Room was a little too hot, even with the radiator off, but I'm sure if we'd called reception they could have sorted that.

Just a suggestion for next years event, which we'll definitely be back for!!
Could have done with policing the corridors a bit more as there were still revelers shouting in the corridors at 0430, but I'm sure this was unique to the new years event and not a reflection on the hotel.

And although it would not be fair to turn guests away on the day, maybe press home the dress code a little more prior to the event, as this year it was getting a little casual.

Just something to maybe think about next year?

A bit dated

Excellent, friendly staff great Breakfast comfortable room.

It’s a very large hotel and it was a 10 min walk from the reception to our room in another building. The management could consider a second entry/exit. We’d booked a family room which was very large but could’ve been cleaner. Overall the hotel is a bit tired looking. We got some dinner and drinks at the bar which was good but had to go to the bar and sign for every pint and dinner order which felt unnecessary. Food was good. Liked the breakfast also. Pretty standard menu and a large seating area.

I love this hotel,lovely view except from the the fact we had to move rooms🥲😅

Staff we so helpful, friendly and accommodating. People on duty when I was staying went above and beyond. Sp welcoming and warm.

Party night was brilliant. Lots of good music to dance to. Food OK. Staff excellent.

Excellent place.

A tad expensive but an enjoyable stay. A car is needed as slightly out of the way.

Wonderful hotel and spa. Friendly helpful staff and the food was amazing.

Nice hotel, would recommend, happy with the executive room, would recommend, bed very comfortable, spa was additional £10 but would recommend steam, sauna and pool at this cost, good breakfast, only one star off as staff were good but did not quite listen to some of our questions and sign posted us to the literature rather than another 10 seconds giving us the answer.

Value for money hotel

Rooms were cool

Hotel świetny,bardzo klimatyczny i czysty. Jedzenie pyszne 🥰 świetne spa...oraz basen . Miła obsługa.
Jedynym minusem było dość długie oczekiwanie na jedzenie.

Great hotel with excellent luxurys very clean tidy quiet place would highly recommend anyone to stay here was even offered a tour of the hotel not many do that! And belive me it's a ace hotel to explore

Excellent place to stay dates back to 1285 loved the dome ceiling. spa gym pool good location to settle to carlyle railway also to Skipton Town and cathedral

Comfortable, clean rooms with complimentary tea/coffee, and various beautifully smelling soaps in the bathroom. Bar and restaurant staffed by welcoming, attentive personnel. Food- glorious. Some issues I'm not impressed with- as an independent travel agent, this was known prior to my arrival, I handed my business card to the receptionist. She handed it back right away telling me she didn't need it. Really?? Advance notice to the hotel made them aware I was visiting because of a family gathering but I would be sharing my experience to followers and clients of mine. Eg there was a long delay over booking on arrival, and couple issues in the bedroom, all which should have been attended to prior to my arrival (confirmation of my booking received few weeks ago but i will be writing a complaint to management giving greater details about the problems encountered booking in). Lack of communication to guests about what is the 'usual' practice, if a guest's deal is B&B but they decided to have dinner and booked a table, is an unforgivable fauxpar. On this occasion, thinking the bill would be added to my room, I later found it wasnt- the guest was 'chased' to their room for payment by staff from the dining room (card reader in hand that didn't work!! Went outside into the courtyard with the member of dining staff, card reader still didn't work- was able to pay cash to reduce the levels of anxiety, irritation, frustration and embarrassment paying the bill for my meal outside my room, in full view and within ears of fellow guests. Disgusting and very poor practice). Would give this hotel another visit sometime and hope to see great improvement- the slight tweaks are easily carried out by the hotel in 'looking after the best interest of their clients!!

I received a voucher for an afternoon tea and spa. I arrived at 1:30 as I'd booked however it wasn't until 2:20pm till I got a drink then my afternoon tea arrived after this. The food was lovely though, the gym was great, the pool was busy with towels being left on sun loungers. Some things looked quite tired.
They kept my desserts for me so I could collect them after using the facilities which was great and I was asked if I would return again. I said I would - but when it's much less busier (maybe not booking too many people on the same time slot might help?).

Excellent