Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Checkin staff were extremely friendly and helpful.
Spa facilities and pool were lovely.
Room was very comfortable.
Dinner menu was fantastic, Sara and co were extremely attentive.
Breakfast was lovely and again, the staff were great.
Many thanks for making our stay a pleasurable one.
Spa facilities and pool were lovely.
Room was very comfortable.
Dinner menu was fantastic, Sara and co were extremely attentive.
Breakfast was lovely and again, the staff were great.
Many thanks for making our stay a pleasurable one.
Source: tripadvisor.co.uk
Lovely hotel in what was a grand house and dates back to the 12th century, passing through several owners before becoming a hotel in 1947. A lot of old features have been retained and add a quaint charm to the place.
Source: google.com
An annual training day, lovely scenery to reward our hard work.
Source: google.com
I have stayed here numerous times over the years and find it convenient and comfortable.
This stay was for 5 nights and I have one small issue and some bigger issues.
The small issue was with the room service where biscuits were replaced only once during the stay. No big deal but at the time annoying.
The bigger issues lie in the fact that you now have to pay £10 to use the spa. Advertising yourself aa a spa hotel and the charging extra to use it seems odd.
I f both my wife and myself had used the spa for the 5 night stay, the additional cost would have been £100. In context this I believe is two months full membership of the spa.
In addition, in the sauna area of the spa, only one of the two showers was working.
In the changing room, three of the six showers were not working resulting in a wait to have a shower. The showers that are working have cubicles in need of repair.
The changing rooms have lockers, many of which do not work. I placed my clothes in one locker to find that it did not work. Fortunately I did not take them out and put in another locker until I was sure that I had found one which worked. This took a further three attempts.
To pay for access is absurd and will possibly cost the hotel in lost revenue over time.
To pay and find facilities of this standard is not acceptable.
I find the location of the hotel and its wonderful setting ideal, but will have to think carefully about my next stay in the area.
Finally, I am a Gold member. If I had booked through Secret escapes and had breakfast each day and used the Spa, it would have been much cheaper.
This stay was for 5 nights and I have one small issue and some bigger issues.
The small issue was with the room service where biscuits were replaced only once during the stay. No big deal but at the time annoying.
The bigger issues lie in the fact that you now have to pay £10 to use the spa. Advertising yourself aa a spa hotel and the charging extra to use it seems odd.
I f both my wife and myself had used the spa for the 5 night stay, the additional cost would have been £100. In context this I believe is two months full membership of the spa.
In addition, in the sauna area of the spa, only one of the two showers was working.
In the changing room, three of the six showers were not working resulting in a wait to have a shower. The showers that are working have cubicles in need of repair.
The changing rooms have lockers, many of which do not work. I placed my clothes in one locker to find that it did not work. Fortunately I did not take them out and put in another locker until I was sure that I had found one which worked. This took a further three attempts.
To pay for access is absurd and will possibly cost the hotel in lost revenue over time.
To pay and find facilities of this standard is not acceptable.
I find the location of the hotel and its wonderful setting ideal, but will have to think carefully about my next stay in the area.
Finally, I am a Gold member. If I had booked through Secret escapes and had breakfast each day and used the Spa, it would have been much cheaper.
Source: tripadvisor.co.uk
Had a lovely, really reasonably priced stay. All the staff at the hotel are really pleasant. The waiting staff at breakfast went out of their way to help, eggs made to order perfect, everything you could want on the buffet, staff happy to get my vegetarian sausages and a glass of ice so my daughter could make an iced latte, couldn't fault their attentiveness, nothing to much trouble.
Source: tripadvisor.co.uk
We stayed overnight for a wedding at the nearby Sparth house.
Check-in was simple, but a charge of £50 was made on the card registered to your room even though all bills were paid as and when the card was used.
The room was comfortable with a good-sized bed and a great shower, although there was no mirror in order to shave in the bathroom. Also, the top portion of the bathroom window was without privacy film.
The exterior is in need of a lot of repair, mainly window replacement, worn paintwork, and several loose flags that form a trip hazard.
The breakfast was extensive and tasty with a special mention to the lady in charge who was pleasant and went above and beyond to be as helpful as possible. (Name began with an E).
Our evening was spent in the bar area but drinks are pricy. (£50 for 5 persons per round) There is also a limited bar food menu with a nice sized, tasty portion of fish and chips in the offering.
Overall, I would consider the hotel to be average and have stayed in better for the same price point.
Check-in was simple, but a charge of £50 was made on the card registered to your room even though all bills were paid as and when the card was used.
The room was comfortable with a good-sized bed and a great shower, although there was no mirror in order to shave in the bathroom. Also, the top portion of the bathroom window was without privacy film.
The exterior is in need of a lot of repair, mainly window replacement, worn paintwork, and several loose flags that form a trip hazard.
The breakfast was extensive and tasty with a special mention to the lady in charge who was pleasant and went above and beyond to be as helpful as possible. (Name began with an E).
Our evening was spent in the bar area but drinks are pricy. (£50 for 5 persons per round) There is also a limited bar food menu with a nice sized, tasty portion of fish and chips in the offering.
Overall, I would consider the hotel to be average and have stayed in better for the same price point.
Source: tripadvisor.co.uk
We upgraded to a privilege room, with spa robes, slippers, soft drinks in the fridge etc, the room 210 was spacious and nicely decorated with a comfy bed, unfortunately the door leading into the corridor, where our room was, made a horrendous bang on closing and became quite annoying during the night as people returned to their rooms. Two bottles of water instead of one to share would have been expected, especially when paying for an upgrade.
The food we ate in the bar and restaurant was tasty, service was good, especially from Jack at the bar and Sara in the restaurant, all staff were courteous and friendly, Breakfast was mediocre, more food choices and a breakfast menu on the table would make it a better experiece as I didn't realise porridge was available until I asked and it had to be ordered specifically.
The Spa was adequate and not overcrowded like some, suggested improvements, a seperate hot tub or a higher temperature in the adjoining pool one and a warm or tropical shower, instead of two cold ones in the thermal area.
Overall a nice relaxing weekend and would recommend
The food we ate in the bar and restaurant was tasty, service was good, especially from Jack at the bar and Sara in the restaurant, all staff were courteous and friendly, Breakfast was mediocre, more food choices and a breakfast menu on the table would make it a better experiece as I didn't realise porridge was available until I asked and it had to be ordered specifically.
The Spa was adequate and not overcrowded like some, suggested improvements, a seperate hot tub or a higher temperature in the adjoining pool one and a warm or tropical shower, instead of two cold ones in the thermal area.
Overall a nice relaxing weekend and would recommend
Source: tripadvisor.co.uk
This hotel has a truly wonderful set of staff, especially those in the restaurant and bar who are all super friendly and really helpful. Of particular note are Aziz and Sara who work so hard. The hotel's rooms are spacious and well equipped. There is a nice atmosphere all round. A great location to explore from if you are a tourist.
Source: tripadvisor.co.uk
Its old fashioned which brings that organic feeling to staying out of town. Being from Birmingham it was a refreshing stay that aired such brilliant hospitality. The few names are Amy Elizabeth at reception who’s warm personality made everything seamless and so easy to feel at home with her incredible reception the 2 lads at the bar jack and sean who were that good i forgot my friends were with me and ended up standing by the bar for 3 hours just chatting with them. Brilliant lads complimented by their brilliant manager Danielle who was there for us no matter what we needed. 10/10 recommend if you’re looking for a vintage experience with a touch of modernity from the best staff you could ask for, also the scenery is beautiful compared to where I’m from which was also refreshing. Honestly a great stay. Thank you to the Mercure team. You guys were great.
Source: tripadvisor.co.uk
Myself and my mum have just come home from an amazing weekend here that I booked as her Mother’s Day gift. The hotel is beautiful. Very clean, room was spacious and the amenities were fantastic. The food here was very good. The bar was good and the spa was perfect for the relaxing weekend we was looking for. The staff at the hotel were friendly, helpful and couldn’t do enough for us. Will definitely be looking forward to returning at some point and will recommend to everyone.
Source: tripadvisor.co.uk
I had an accessible room in the older part of the building. It was excellent with everything I needed. The only problem was that I couldn't turn off the bedside lights when I was in bed due to the huge bedhead.
Everything else was fine.
How ever, Nick Parry ,when replying to complaints in reviews, does a lot of apologising but not much action. One lady mentioned the lack of any seating in reception, he said this would be rectified but there is not even a chair in the reception area last weekend.
The staff were excellent.
Everything else was fine.
How ever, Nick Parry ,when replying to complaints in reviews, does a lot of apologising but not much action. One lady mentioned the lack of any seating in reception, he said this would be rectified but there is not even a chair in the reception area last weekend.
The staff were excellent.
Source: tripadvisor.co.uk
Nice hotel and lovely breakfast. Staff were also nice and grounds are beautiful. Drinks are quite pricey at nearly £10 for a glass of wine. Not sure who thinks a double bed that is two single beds put together is comfortable though! I certainly don’t
Source: tripadvisor.co.uk
Stayed on 2 night spa break. Room was nice and big a good firm mattress and comfy pillows and a good choice of drinks including cold drinks and water in the fridge because we were staying 2 nights. Had lunch on day 1 food really nice I had steak baguette steak was nice and tender, husband had steak pie which was homemade and husband really tasty. Enjoyed our evening meals which were nicely presented and delicious. It was my husbands birthday so they had decorated our table which was a nice touch. Plenty of choice atcthe breakfast buffet eggs were scrambled but could request eggs as you wanted if you didn't want scrambled. We had 2 spa treatments each both chose a facial and Marine back treatment. Mine was nice and relaxing and definitely relaxed my tense muscles, my husbands therapist however talked throughout his treatment and he didn't like to say he wanted to be quiet or that he would prefer his massage to be firmer. Overall it was a really lovely enjoyable weekend. All the Dunkenhalgh team were great and we will definitely be returning again soon.
Source: tripadvisor.co.uk
A very pleasant experience made even more special by the reception staff especially Emily who booked the room and offered the leisure facilities. Met on the day by Amy (-Louise...I think) who was really helpful and friendly. All round well worth the stay. Thank you guys x
Source: tripadvisor.co.uk
The spa and large fully equipped gym are a bonus.
Source: google.com
Always a nice place to stay. Had a problem with hot water. Not there fault. Man came to help and as he was the manager come to help to. She did a brilliant job and got me a room swap and was very nice and helpful 👍
Source: google.com
Great hotel! Priced well
Source: google.com
Stayed on a suite here. Really nice location.
Gym is included with hotel stay, however the spa and pool were an additional cost.
Gym is included with hotel stay, however the spa and pool were an additional cost.
Source: google.com
A fantastic hotel and spa, with so many original features. The views are amazing, and every room is a home from home.
A little wear and tear in the rooms, but it adds to the character of the entire location.
This is my new "go to" when in the area.
A little wear and tear in the rooms, but it adds to the character of the entire location.
This is my new "go to" when in the area.
Source: google.com
Very easy check in, Staff very polite and attentive,
Rooms very clean and very nice breakfast.
Rooms very clean and very nice breakfast.
Source: google.com
Enjoyed my stay,nice place could do with few updates here and there especially the entrance. Mainly booked for mothers day because It had spa facilities on site,which is great for relaxation. The rooms were very clean decent size, the food was nice but could do with more choices on the menu. Overall good experience would stay again.
Source: tripadvisor.co.uk
The room was spacious, nicely decorated with a modern bathroom. If a lift is important to you then you need to check you are in the newer part of the hotel where there is the only lift.
The staff were all very pleasant and helpful. I have a gluten free diet which was accommodated very well.
The staff were all very pleasant and helpful. I have a gluten free diet which was accommodated very well.
Source: tripadvisor.co.uk
good staff service great variety of things to do some things are expensive so i wouldnt have a long stay there but there is shops only a 20 minute walk away, really enioyed the restaurant and bar and the pool and sauna area also. i would recommend this hotel
Source: tripadvisor.co.uk
Enjoyed my stay,nice place could do with few updates here and there but so could many other hotels. mainly booked because It had spa facilities on site,which is great after a long day in work. they were very clean decent size, i can’t say anything about the food there as I ate out most days, but food looked nice overall good experience would stay again.
Source: tripadvisor.co.uk
I visited the spa section of the hotel for an Ishga full body massage. The spa receptionist was friendly and welcoming and the waiting area is large and airy. After having been led through a rabbit warren to get to the massage area (I would not like to attempt to find my way drunk or in the dark!), the room was spacious, clean, and provided a very relaxing environment. The masseuse (Alysha) was very respectful and attentive. She gave me an excellent massage, especially my arms and legs which could not have been better.
This was my second full body massage here and both times I have left feeling much more relaxed and stress free than when I arrived. Would definitely recommend.
This was my second full body massage here and both times I have left feeling much more relaxed and stress free than when I arrived. Would definitely recommend.
Source: tripadvisor.co.uk
