Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Booked for two nights, rooms nice size with onsuite bathroom,iron & ironing board with plenty of other services you could use if wanted, good choice of options for breakfast but would advise people to get there hot drinks before going to get their choice of food from the self service breakfast bar, bit pricey but still good food.
Source: google.com
Excellent corporate & holiday country house in Blackburn. Thg food in the restaurant is excellent. More basic good traditional food served in the bar.
Avoid rooms 60 + in the end of the courtyard. Smart friendly staff. Nice grounds ample parking.
Avoid rooms 60 + in the end of the courtyard. Smart friendly staff. Nice grounds ample parking.
Source: google.com
A gathering of about 250 folk for a dinner and dancing.
A well oiled machine with excellently trained staff starting with booking in. Sam was very efficient and answered any queries. He sorted a room service issue without problem.
The hotel is like a rabbit warren so, having got lost on the way to my room initially, I came across Neil, duty manager, who took my case and escorted me to the room.
The room was very comfortable and spacious with a modernised bathroom with bath and separate shower.
The function was extremely well catered for. The staff friendly and efficient.
We used the gym, pool, sauna and steam room in the morning. Superb facilities. It’s like a tardis! Pool large enough for laps with cordoned off area. The gym has different rooms with ample equipment.
Breakfast was a good quality buffet. Short staffed but the coped very well. Melody was very attentive. Great coffee machine. Chef Sara made me a really delicious cheese and mushroom omelette on request.
Sadly we were only there for one night but we would return for a longer break.
Thank you to all the staff.
A well oiled machine with excellently trained staff starting with booking in. Sam was very efficient and answered any queries. He sorted a room service issue without problem.
The hotel is like a rabbit warren so, having got lost on the way to my room initially, I came across Neil, duty manager, who took my case and escorted me to the room.
The room was very comfortable and spacious with a modernised bathroom with bath and separate shower.
The function was extremely well catered for. The staff friendly and efficient.
We used the gym, pool, sauna and steam room in the morning. Superb facilities. It’s like a tardis! Pool large enough for laps with cordoned off area. The gym has different rooms with ample equipment.
Breakfast was a good quality buffet. Short staffed but the coped very well. Melody was very attentive. Great coffee machine. Chef Sara made me a really delicious cheese and mushroom omelette on request.
Sadly we were only there for one night but we would return for a longer break.
Thank you to all the staff.
Source: google.com
Stayed for work nice clean rooms excellent shower and absolutely amazing food 👌 😋
Source: google.com
Come every week Sam on reception is amazing welcoming every time
Source: google.com
Lovely stay at the sink from start to finish staff couldn’t do enough a special mention to samueal front of house recognised us a frequent guests and upgraded us,also special mention to mr aziz from the breakfast bar really professional.would say the rooms were adequate and the spa facilities nice extra touch to relax by the pool we can’t comment on the food as we are out in the evening thanks again to all staff at the dunk keep up the good work
Source: tripadvisor.co.uk
We were on a coach holiday.
The bedrooms were spacious and very clean. Tea and coffee available and more given when asked. The toiletries were quite good.
Reception staff were always polite and very helpful and on hand throughout the day and night.
The restaurant staff were amazing and rushed off their feet. however not the food! The evening meal arrived cold on several occasions, which considering we were asked to choose the night before what we required the following night, there isn't really an excuse food food not to be hot. Also not any organisation on giving out the meals - just staff wandering around asking who has ordered what and considering the ages of some of the coach they more likely just didn't hear them! In fact I would say the food was poor quality.
In fact I felt sorry for the staff trying to manage something so unorganised and managing to be polite and considerate at the same time.
The bedrooms were spacious and very clean. Tea and coffee available and more given when asked. The toiletries were quite good.
Reception staff were always polite and very helpful and on hand throughout the day and night.
The restaurant staff were amazing and rushed off their feet. however not the food! The evening meal arrived cold on several occasions, which considering we were asked to choose the night before what we required the following night, there isn't really an excuse food food not to be hot. Also not any organisation on giving out the meals - just staff wandering around asking who has ordered what and considering the ages of some of the coach they more likely just didn't hear them! In fact I would say the food was poor quality.
In fact I felt sorry for the staff trying to manage something so unorganised and managing to be polite and considerate at the same time.
Source: tripadvisor.co.uk
Had a very pleasant stay at The Dunkenhalgh for one night. Rooms were clean and large. All staff were friendly. We ate at the hotel’s restaurant and the food was nice although menu rather limited. A very helpful staff member called Isabel offered to bring us the bar menu to increase our choice and this was particularly well received by my daughter who is somewhat fussy. Had a good night’s sleep - our rooms were well away from a wedding reception that was taking place and were therefore nice and quiet. Short relaxing break - just what we needed.
Source: tripadvisor.co.uk
My sister and I stayed for 4nights as part of a coach party, the room was lovely and clean and spacious the staff were polite and friendly, the food was delicious and given plenty of choice the hotel inside and out is beautiful, and we made use of the gym and spa which was a added bonus. I would definitely recommend a stay at the Dunkenhalgh hotel and spa, thank you for a great stay,
Source: tripadvisor.co.uk
we went with Crosskeys coach company from the 18th to 22nd august. and met and greeted by Neil, and taken to our room 108 by Lily who was very helpful, as i was pushing my wife in her wheelchair. the room was spacious clean and tidy. only downside was the toilet seat as it was too low for my disabled wife, to get down on to it. also could do with a hand rail to get out the shower. apart from that no complaints, the bed was comfortable and it was so quiet and peaceful. the cleaners came in each day to clean and leave clean towels.
the staff both at breakfast and dinner were good and helpful and friendly, and Lily and Daneille went out there way to help us at all times at dinner . as did many others the food was good and well cooked and if there was anything we didn't like they would ask the chef to change it, which he did.
the staff at the bar again all helpful and friendly and made us welcome.
Hopefully we will go back again one day and i would recommend this hotel, in a lovely part of Blackburn. no complaints from us.
with 3 coaches and other guests it was busy but all staff coped well
thank you all for making our stay a pleasant one.
the staff both at breakfast and dinner were good and helpful and friendly, and Lily and Daneille went out there way to help us at all times at dinner . as did many others the food was good and well cooked and if there was anything we didn't like they would ask the chef to change it, which he did.
the staff at the bar again all helpful and friendly and made us welcome.
Hopefully we will go back again one day and i would recommend this hotel, in a lovely part of Blackburn. no complaints from us.
with 3 coaches and other guests it was busy but all staff coped well
thank you all for making our stay a pleasant one.
Source: tripadvisor.co.uk
A very pleasant stay. Our room was spacious and equipped to an acceptable standard. The staff were approachable and helpful.
Source: tripadvisor.co.uk
Ursula in the restaurant at breakfast was rushed off her feet , but never stopped smiling and looking after a full restaurant of clients. She was so polite and helpful and a credit to the hotel.
The stay was fantastic the room 88 charming with beautiful views. The food last night on the function was excellent. The chef made the best butter pie.
Over all the stay was amazing
The stay was fantastic the room 88 charming with beautiful views. The food last night on the function was excellent. The chef made the best butter pie.
Over all the stay was amazing
Source: tripadvisor.co.uk
Fantastic location with extremely friendly and helpful staff.
Source: google.com
Very friendly staff, especially in the gym and pool area, very quick to help if you need anything
Source: google.com
The staff are great . The spa facilities and gym is fantastic. I stayed over last weekend and the room was excellent and can't fault the food .
Overall the place is brilliant.
Overall the place is brilliant.
Source: google.com
Enjoyed a little spa break with a friend and had a lovely time. The rooms were nice, food was delicious and Spa facilities were very nice indeed. The staff were outstanding and couldn't do enough to help.
Source: google.com
Had the most wonderful 2 night stay. The room was great and the staff were exceptional, really friendly and helpful. Special mentions for Amy, so lovely and helpful. I will definitely be back. Thank you all.
Source: google.com
Been several times in the past. Hotel has had an upgrade. Lovely large room.
Organised prepaid evening meal and breakfast.
Evening meal menu was extremely limited. Chicken, chicken and burger. Two choices of starters as one had sold out.
Staff lovely as usual.
Organised prepaid evening meal and breakfast.
Evening meal menu was extremely limited. Chicken, chicken and burger. Two choices of starters as one had sold out.
Staff lovely as usual.
Source: google.com
I had the pleasure of staying at this hotel for several days. I brought a group of 30 people.
The hotel was almost full, but the staff amazed me with their efficiency, understanding, and patience. Priya and Semoyad, in particular, were very helpful. The same was true of the hotel restaurant. Under the management of Ms. Edwin, Sara, and Mr. Aziz, everything was top-notch.
The food was very tasty and served on time.
A very pleasant stay.
Thank you to all the staff.
Coach Driver
The hotel was almost full, but the staff amazed me with their efficiency, understanding, and patience. Priya and Semoyad, in particular, were very helpful. The same was true of the hotel restaurant. Under the management of Ms. Edwin, Sara, and Mr. Aziz, everything was top-notch.
The food was very tasty and served on time.
A very pleasant stay.
Thank you to all the staff.
Coach Driver
Source: google.com
OK for a night over. Asked for a room with view...
Source: google.com
Didn't stay at the hotel just went to the event Great music
Source: google.com
Chloe from the restaurant was absolutely amazing she went above and beyond for us and made sure my stay was comfortable and we was happy I couldn’t of been happier with her service she deserves more than 5***** lovely girl very friendly with Brilliant customer service skills very bubbly and kind honestly she’s a star to the team thank you very much Chloe for going out your way to make my stay comfortable
Source: tripadvisor.co.uk
Folng on from a review LandsBritupNorth left almost 2 years ago, I can assure prospective guests that nothing has been improved. The hotel is dirty in areas , shabby and in need of renovation. The carpets through stairs and landing are stained. General feeling of grubbiness. The receptionist was slow and incompetent. The queue was getting impatient and eye-rolling to each other. We stayed for our daughter's wedding, which fortunately was NOT held here. The only saving grace was the attentive and friendly staff at breakfast.
Source: tripadvisor.co.uk
Had a wonderful stay at the Dunkenhalgh the reception staff very welcoming room was really big and bed comfy and the setting of the hotel ground is stunning
The staff in the bar and dining room where amazing nothing was too much trouble they waited on us when needed but also gave us space to relax and enjoy the superb food all staff were happy to chat when they thought it was appropriate to really friendly welcoming group
I am quiet a fussy eater plus Diabetic
The kitchen staff were very accommodating with the menu happy to adjust meals to my liking and needs it certainly did make the whole holiday an absolute joy we look forward to seeing everyone again
The staff in the bar and dining room where amazing nothing was too much trouble they waited on us when needed but also gave us space to relax and enjoy the superb food all staff were happy to chat when they thought it was appropriate to really friendly welcoming group
I am quiet a fussy eater plus Diabetic
The kitchen staff were very accommodating with the menu happy to adjust meals to my liking and needs it certainly did make the whole holiday an absolute joy we look forward to seeing everyone again
Source: tripadvisor.co.uk
Booked via Buyagift, our package included full spa access, thermal suite, treatments, lunch, and gym time. Staff were exceptional — especially Demi, who handled our booking with professionalism and care. My therapist, Sara C., carried out both my facial and massage treatments with warmth and empathy, creating a truly calming atmosphere.
Facilities were clean, spacious, and relaxing — especially the steam room, sauna, pool, and jacuzzi. Though gym access was available (10am–3pm), we chose to fully enjoy the thermal suite instead. Lunch was served promptly with a good selection, though the cheese and pickle sandwich didn’t quite meet the mark.
A thoughtful touch: we were given a family room to change in, and on our way out, a long-haired gentleman kindly checked in on our experience — a lovely gesture that rounded off the day beautifully. Looking forward to visiting again! 💫
Facilities were clean, spacious, and relaxing — especially the steam room, sauna, pool, and jacuzzi. Though gym access was available (10am–3pm), we chose to fully enjoy the thermal suite instead. Lunch was served promptly with a good selection, though the cheese and pickle sandwich didn’t quite meet the mark.
A thoughtful touch: we were given a family room to change in, and on our way out, a long-haired gentleman kindly checked in on our experience — a lovely gesture that rounded off the day beautifully. Looking forward to visiting again! 💫
Source: tripadvisor.co.uk
