Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
I stay often for work and always love my time. The restaurant is excellent the staff are very friendly and the rooms are very clean. Comfy beds and a beautiful location.
Source: google.com
From the get go the staff were so welcoming. From start to finish me and my mum had the best experience with the multiple steam rooms and sunas and soaking up the calm relaxing atmosphere around the pool. We had the afternoon tea, I cannot recommend enough! All dietary requirements were met to beyond expectations with the best gluten free options I have ever received with the variety of cakes and sandwiches. We finished off with the facial, I had Alisha who was amazing start to finish, so friendly and informative my skin had never looked this good! 10/10 recommendation.
Source: google.com
Food and hotel amazing xx
Source: google.com
I went here with my sister and stayed overnight. We had a lovely twin bedded room. The beds were very comfortable. The evening meal was really nice (the only thing that spoilt it was the music being played- not conducive to having a nice relaxing evening meal) The breakfast could not be faulted it was excellent. Service good in all quarters from reception to leaving.
Source: tripadvisor.co.uk
Stayed at Dunkenhalgh hotel & spa when celebrating our wedding anniversary. Excellent service by all staff we met, including check in/out, we dined in Cameo restaurant for dinner & breakfast & I also received a lovely relaxing spa treatment. Special mention to Anne & Kieran who were welcoming & helpful. Easy to get to as near to M65. Room spotless & bed very comfortable . Tea/coffee available in room & much appreciated. Good value & we look forward to visiting again. Would recommend this hotel .
Source: tripadvisor.co.uk
Second time staying here last night. Spotless room sauna, pool and steam rooms amazing and gorgeous food
Breakfast was the highlight of my stay plenty of choice from pastries, fruit, cereal, full English and lots of cheese, ham etc. great coffee machine too. Aziz restaurant manager is an absolute credit to your establishment. He’s so respectful and what lovely man. We are returning for two nights in November see you soon
Breakfast was the highlight of my stay plenty of choice from pastries, fruit, cereal, full English and lots of cheese, ham etc. great coffee machine too. Aziz restaurant manager is an absolute credit to your establishment. He’s so respectful and what lovely man. We are returning for two nights in November see you soon
Source: tripadvisor.co.uk
We enjoyed our stay at Dunkenhalgh hotel, with a few little criticisms for check ins and check out. When we checked in we were not prompted to check-in our car registration and not asked for a card to cover bar bills. These problems were solved by us coming down to reception. Our room was lovely in the executive wing, the room was very airy and plenty of storage space for clothes. All our meals in the restaurant were very good, tasty and well presented. All the staff were very busy but we never felt like we were overlooked. Chloe in the restaurant was very good and looked after us both evening meals. We had a run out mid stay, going to Morecombe bay, (tide was out) so miles of beach to see. Then we stopped at Carnforth station. This was wonderful as the film "brief encounter" was filmed there, so the refreshment room and the heritage exhibition were great to wander around.
Check-out was a little confusing as Chilti was on her own at a very busy time and was not sure about the bill on leaving but everything was sorted out by the time we got home.
Check-out was a little confusing as Chilti was on her own at a very busy time and was not sure about the bill on leaving but everything was sorted out by the time we got home.
Source: tripadvisor.co.uk
I had a great stay at this hotel. The staff were welcoming and helpful, and the service was excellent throughout. The rooms were spotless, making my stay comfortable and relaxing. It was very quiet and great value for money.
Source: tripadvisor.co.uk
The building and original features are impressive. You can appreciate the atmosphere and historical feel it gives. The staff are friendly and helpful and the food was fair, nothing special but not bad at all. The hotel itself is not particularly clean a bit grubby and the maintenance is poor. With I little more care and attention this hotel has the potential to be much more….. wipe the dirty hand marks off the doors, vacuum the floors and fix the loose taps and it will make such a difference…Pretty good gym.
Source: tripadvisor.co.uk
Lovely hotel, finding our room was an issue as the hotel is sprawling. The food in restaurant was delicious! Staff in the restaurant so helpful and attentive (Chloe & Danielle). Lovely bar for after dinner drinks.
Source: tripadvisor.co.uk
The staff are very good and very helpful, it's oldie worldly.
No air con.
The Bar food this time around s bit oily and the cooking oil required replacing, still edible.
No air con.
The Bar food this time around s bit oily and the cooking oil required replacing, still edible.
Source: tripadvisor.co.uk
This was a return visit to celebrate our 3rd wedding anniversary at the venue we got married in.
From the point of booking all the way through to leaving we were well looked after on the two nights we stayed.
Sarah Jefferson was superb when I made contact to book, she gave me all the options available and even managed to organise a room upgrade for us.
Aziz at Breakfast is an unsung hero, he is such a welcoming face and starts the day off so well, he also ensures you receive the best service and he always arranged for a little treat for my wife and I when we returned to our room later in the day . My wife has food intolerances and he ensured that these were catered for and that there was plenty of options still available. This was also the case on the first night when we had a three course meal in the restaurant, the staff ensured we had all the relevant information and that the meal was in line with the food intolerances.
We visited the Spa and had a massage which was very enjoyable and would recommend to everyone, we used the facilities afterwards which again are a must when staying.
Finally Edwin on the final morning at breakfast was simply magnificent she went out of her way to ensure that certain breakfast products were available for my wife which allowed my wife to have an enjoyable breakfast.
The hotel is a gorgeous looking hotel and there could be a little bit of cosmetic work that needs doing inside just to ensure it doesn’t look tired.
However the staff in the hotel from Reservations, Reception, Behind the Bar, or at Breakfast and Tea are really superb and make this hotel a very special place to return to.
From the point of booking all the way through to leaving we were well looked after on the two nights we stayed.
Sarah Jefferson was superb when I made contact to book, she gave me all the options available and even managed to organise a room upgrade for us.
Aziz at Breakfast is an unsung hero, he is such a welcoming face and starts the day off so well, he also ensures you receive the best service and he always arranged for a little treat for my wife and I when we returned to our room later in the day . My wife has food intolerances and he ensured that these were catered for and that there was plenty of options still available. This was also the case on the first night when we had a three course meal in the restaurant, the staff ensured we had all the relevant information and that the meal was in line with the food intolerances.
We visited the Spa and had a massage which was very enjoyable and would recommend to everyone, we used the facilities afterwards which again are a must when staying.
Finally Edwin on the final morning at breakfast was simply magnificent she went out of her way to ensure that certain breakfast products were available for my wife which allowed my wife to have an enjoyable breakfast.
The hotel is a gorgeous looking hotel and there could be a little bit of cosmetic work that needs doing inside just to ensure it doesn’t look tired.
However the staff in the hotel from Reservations, Reception, Behind the Bar, or at Breakfast and Tea are really superb and make this hotel a very special place to return to.
Source: tripadvisor.co.uk
Had the best experience in the spa. Sarah M was amazing and I felt so relaxed after. Worth her weight in gold ! I was there in a party of 24 and all the staff worked so hard to make us have the best time ever!
Source: tripadvisor.co.uk
We have had a fantastic stay. Reception welcoming and provided excellent service. Room was extremely comfortable and loved the complimentary spa slippers and bath robes.
We ate in the restaurant which was good value exceptional service especially Sara Chloe and Amanda who couldn't do enough for us. Would definitely recommend
We ate in the restaurant which was good value exceptional service especially Sara Chloe and Amanda who couldn't do enough for us. Would definitely recommend
Source: tripadvisor.co.uk
Just had 2nd dinner of our stay . A busy dining room staffed by the most amazing professional staff I have had the pleasure to meet . Attentive, knowledgeable, friendly, professional and all with a focus on customer care. I work at management level customer service which is challenging at times . All the staff are a credit to you . Served tonight by Chloe, Sara and Amanda to mention by name but delighted and impressed by all staff around hotel . Nothing too much, always met with a smile . I know you think it’s their job but trust me not everyone can make it look easy whilst enabling a professional attention that makes you feel heard and respected . We are So relaxed , feeling very contented. The food was delicious. Thank you Chef . Hotel and spa has 10/10 magical weekend with my daughter . Facilities experienced with delight . An absolute gem . Thank you all
Source: tripadvisor.co.uk
We had a lovely stay very relaxing Chloe in the restaurant couldn’t do enough for us and was always smiling and actually apologised when very busy for not giving us as much attention. Lovely smiles. The hotel was nice and clean comfortable beds
Source: tripadvisor.co.uk
From the drive up to the hotel, to the grounds to the rooms everything was spot on. The staff were all so lovely and attentive, really polite. And the spa services, OMG! I came for a solo spa weekend to relax and unwind after a particularly stressful period and this certainly did the job.
The only thing I would make a suggestion for would be spa brochures with the treatments available, and room service menus in the rooms.
The only thing I would make a suggestion for would be spa brochures with the treatments available, and room service menus in the rooms.
Source: tripadvisor.co.uk
Lovely period building. Reception welcoming, bar small but well stocked, service/cocktails a little slow.
Room spacious but run down, missing elements from a 4* accommodation, no mini bar or water available in room. Maintenance issues throughout, ironing board broken and unstable, TV didn’t work at all and would not power on. Holes in wall patched and painted amateurish and obvious, bathroom extractor removed and hole covered by a grate coming away from the wall. No cold water coming out of the taps/shower only options were tepid or scorching.
Room was located directly next to a function room which had a very lively Indian wedding party until the early hours, however rooms were well soundproofed and no noise from the function disturbed.
Breakfast in the morning wasn’t worth the abhorrent fee for a poor buffet, bacon overcooked, sausages poor quality, scrabbled eggs from a packet over cooked, coffee machine temperamental, no black pudding, poached eggs or eggs benedict only available at additional fee.
Didn’t visit the spa due to no treatments available when booking which was a shame as we wanted to spend the following day being pampered through our hangover before travelling home.
Room spacious but run down, missing elements from a 4* accommodation, no mini bar or water available in room. Maintenance issues throughout, ironing board broken and unstable, TV didn’t work at all and would not power on. Holes in wall patched and painted amateurish and obvious, bathroom extractor removed and hole covered by a grate coming away from the wall. No cold water coming out of the taps/shower only options were tepid or scorching.
Room was located directly next to a function room which had a very lively Indian wedding party until the early hours, however rooms were well soundproofed and no noise from the function disturbed.
Breakfast in the morning wasn’t worth the abhorrent fee for a poor buffet, bacon overcooked, sausages poor quality, scrabbled eggs from a packet over cooked, coffee machine temperamental, no black pudding, poached eggs or eggs benedict only available at additional fee.
Didn’t visit the spa due to no treatments available when booking which was a shame as we wanted to spend the following day being pampered through our hangover before travelling home.
Source: tripadvisor.co.uk
As a beauty club and leisure member I visit the Dunkenhalgh 4-5 days a week. I love Ella’s special treatments and Demi is a delightful staff member. Demi is always pleasant and willing to help and is most efficient. She has a lovely personality and is a well loved member of staff especially among the aqua ladies. Well done Demi.
Source: google.com
Recently stayed here for the start of our honeymoon. Priya who checked us in was incredibly professional and helpful. On the way to our room we got a bit lost and another staff member promptly helped us with our bags and showed us to our room. The room was huge, nicely decorated, and comfortable. Lovely place to stay with some amazing countryside to explore.
Source: google.com
Lovely hotel food /service was fantastic. Sauna was really nice.
Source: google.com
Fifth time staying here and won’t be the last! Spa treatment, food and service were all 10/10!
Source: google.com
Well, this hotel has a rich history and it’s huge as it used to be a castle 🏰
It may seem old but recently they have done a lots of renovation.
It’s a quite a nice swimming pool and gym will impress you even more!!
You can also take advantage of free spa and Sauna.
Breakfast was okayish and for dinner, I can’t say but I heard it’s not one of the best.
However, there are multiple restaurants are available nearby.
It may seem old but recently they have done a lots of renovation.
It’s a quite a nice swimming pool and gym will impress you even more!!
You can also take advantage of free spa and Sauna.
Breakfast was okayish and for dinner, I can’t say but I heard it’s not one of the best.
However, there are multiple restaurants are available nearby.
Source: google.com
Beautiful building in a convenient location. Lovely restaurant and spa facilities on site ans staff very pleasantand friendly. The rooms are nice but some area looking a little tired, my bathroom shower head leaked and the curtains didn't fit properly so room was not very dark at night.
Source: google.com
Amazing hotel
Source: google.com
