Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
We just want to say that the staff and accommodation is 5* all of the staff deserve praise especially, Sam on Reception who always greats us with a smile and professionalism. Thank you to all for making us feel welcome it’s a home from home.
Source: tripadvisor.co.uk
All the staff looked after us really well for the 12 days we were there.
Henry and the bar staff were great
Room service was a real luxury
Henry and the bar staff were great
Room service was a real luxury
Source: tripadvisor.co.uk
Stayed for one night to break journey to Scotland. Stables room spacious and clean but a little cold as only a small electric heater which was not on when we arrived and took a long time to heat room. Spa was good with a very good pool and choice of steam rooms and sauna. Non hotel guests can be members of the Spa so it may be busy on occasions, but fine when we were there. One issue was the male and female changing rooms had been swapped over for maintenance reasons which could be confusing and a man walked into the female changing rooms. This needs to be addressed with clearer signage. All staff friendly and helpful. Food in restaurant was very good for evening meal and our waitress Chloe looked after us very well. Breakfast was normal hotel buffet style but nice with a good choice. Overall very good value and would definitely stay here again.
Source: tripadvisor.co.uk
Very tired looking in places, needs a good deep clean.
Service at bars, awful. Had to wait 45 mins to get served in bar. Finished our first drink by the time food arrived.
Evening was even worse, got told to be seated by 6.30 to eat at 7. Still waiting at 7.45pm. Vegan option bland and lack of vegetables. Would not recommend.
Service at bars, awful. Had to wait 45 mins to get served in bar. Finished our first drink by the time food arrived.
Evening was even worse, got told to be seated by 6.30 to eat at 7. Still waiting at 7.45pm. Vegan option bland and lack of vegetables. Would not recommend.
Source: tripadvisor.co.uk
We stayed for one night in the Courtyard rooms. The staff were all very friendly and welcoming, from checking in at reception through to dinner. The drinks were reasonably priced with a decent wine menu. We had purchased a dinner voucher so received £60 credit towards our meal. We had a steak and the lancashire hotpot, with a diet coke and a small glass of red wine - it cost us around £20 additionally but the food was beautiful and well worth it. Breakfast the next morning was well cooked and fresh, so no complaints there either. Staff were friendly and on the ball on both occasions. The room was clean but slightly dated, it would have benefitted from a fresh lick of paint and some minor cosmetic updating i.e ceiling was peeling, some tiles were cracked. The bathroom was small but functional. The hairdryer needed replacing as it sounded like it was about to blow up when in use! Our main issue was the temperature; the room was extremely hot, despite all the radiators being off and the windows open. We did phone through to reception to query this as we couldn’t find a thermostat anywhere, the desk lady kindly offered us a different room but it was already quite late by this point so we declined and made do with open windows for the night. Overall, we would probably stay again if in the area.
Source: tripadvisor.co.uk
This is my special place from tge moment you enter the spa you are welcomed with a smile and s drink. The pool area is so relaxing and easy to navigate if you have mobility issues. Treatments make you feel amazing,relaxed and ready to tap back into life. Afternoon tea just what i ordered love love lived it all. See you soon
Source: tripadvisor.co.uk
Staff were lovely and attentive, they ensured we knew where to go for the Spa, sat us down to have afternoon tea.
They included sandwiches, dainty cakes and scones.
Offered us fruit juices and a coffee each.
Then gave us a fluffy robe, slippers and towels
The pool and lounger area was clean and tidy.
Separate steam and sauna area was so pretty.
The only disappointment was the pool was quite cold and the jacuzzi is open in the pool so it was as cold, we couldn't relax in there and got out quite quickly.
Other women there commented the same and then they didn't return to the pool or jacuzzi. It's ok if you prefer to do laps up and down though my
They included sandwiches, dainty cakes and scones.
Offered us fruit juices and a coffee each.
Then gave us a fluffy robe, slippers and towels
The pool and lounger area was clean and tidy.
Separate steam and sauna area was so pretty.
The only disappointment was the pool was quite cold and the jacuzzi is open in the pool so it was as cold, we couldn't relax in there and got out quite quickly.
Other women there commented the same and then they didn't return to the pool or jacuzzi. It's ok if you prefer to do laps up and down though my
Source: tripadvisor.co.uk
Environment was amazing with good site seeing but when having dinner in the hotel restaurant the blacken burger was burnt.
Source: google.com
Good food, good staff and we got a free upgrade on our room. Smaller rooms are not the best but executive and superior rooms are good.
Source: google.com
Lovely place to stay, just pay attention to the very limited restaurant timings.
Source: google.com
For someone who stays at the Dunkenhalgh on a regular basis, the treatment and service the staff provide is as good as it gets especially from Mia and Chloe behind the bar they extremely kind, helpful and go the extra mile
Source: google.com
Stayed with my partner for the evening, from booking with Emily in Reservations, to the lovely food served and exceptional service throughout our stay. The room was great, with large comfy bed. Would definitely recommend this Hotel to others.
Source: google.com
This was a very special and also spectacular stay. We always wanted to stay in such a hotel. It is absolutely amazing to be able to sleep in a building like this! We stayed in one of their suites - The DeLancy Suite - and it was very very nice! We liked the layout, the size and also the comfy furniture. Of course you need to remember in what kind of house you are, so e.g. the windows were not soundproof. But it was not loud outside so no problem at all. The stuff was very friendly and we especially want to thank the guy working at the bar who managed to add a shamrock in the foam of the Guinness. That was very impressive!
We also really enjoyed the pool and sauna area. It is really big and has very good opening times. It was good to be able to use it early in the morning and late in the evening.
Keep in mind that it is an old house and for a lot of the rooms you will have to take some stairs. The hotel is very close to the motorway and at some points you can hear it.
We also really enjoyed the pool and sauna area. It is really big and has very good opening times. It was good to be able to use it early in the morning and late in the evening.
Keep in mind that it is an old house and for a lot of the rooms you will have to take some stairs. The hotel is very close to the motorway and at some points you can hear it.
Source: google.com
We stayed here because it was a haunted hotel with spa and a good price for a 4* hotel, Arica, was very helpful, attentive and knowledgeable of the history of the hotel itself, an employee that you find very few and far between! The maid staff were very good at topping up condiments and making sure our room was lovely for when we came back from visiting your beautiful surrounding locations. Overall good services except there was a large event which wasn’t staffed appropriately for causing us slight disappointment at the buffet breakfast. After we mentioned this to the manager he seemed to bring it up jokingly throughout the whole stay.
Source: google.com
My husband and I got married here in 2016, and for our 9th anniversary we decided to come and spend the night to relive how it all began.
The hotel knew this was the reason for our return and added several nice touches as a result. They upgraded our booking to include the spa facilities, left a message on our mirror, decorated our bed with towel-swans and petals, and even decorated our table for the evening meal.
The room was large and comfortable (the bed on the firm side but that wasn't a problem for us) and the evening meal was good. The starters are absolutely enormous, however, so we cancelled the desserts as we simply had no room for them.
Breakfast was buffet style and found it all a little bland, with the scrambled eggs in particular being like a soup. I'm not entirely convinced I wasn't coming down with something, though, so the lack of taste may have been down to that.
The used the pool, various steam and sauna rooms, and found them all clean and uncrowded.
All in all we had a wonderful stay and very much enjoyed our walk down memory lane. We've visited off and on over the years and will no doubt be back again in the future.
Thanks to everyone who made our stay that little bit extra special.
The hotel knew this was the reason for our return and added several nice touches as a result. They upgraded our booking to include the spa facilities, left a message on our mirror, decorated our bed with towel-swans and petals, and even decorated our table for the evening meal.
The room was large and comfortable (the bed on the firm side but that wasn't a problem for us) and the evening meal was good. The starters are absolutely enormous, however, so we cancelled the desserts as we simply had no room for them.
Breakfast was buffet style and found it all a little bland, with the scrambled eggs in particular being like a soup. I'm not entirely convinced I wasn't coming down with something, though, so the lack of taste may have been down to that.
The used the pool, various steam and sauna rooms, and found them all clean and uncrowded.
All in all we had a wonderful stay and very much enjoyed our walk down memory lane. We've visited off and on over the years and will no doubt be back again in the future.
Thanks to everyone who made our stay that little bit extra special.
Source: google.com
Lovely location and fab grounds too. My husband and I went for a spa and treatment day. Hubby sang Stacey's praises after his body brush and I, can't sing Sarah C's praise enough for my body brush treatment. Both ladies were lovely and friendly and both made sure we had a great experience 10 out of 10 to both of them.
The spa has a heated swimming pool with a jacuzzi, and a range of saunas and steam rooms, each with a different therapeutic purpose, eg aromatherapy steam room, cant remember the others but they were great. Smashing powerful cold shower if you prefer instead of hot.
The spa has a heated swimming pool with a jacuzzi, and a range of saunas and steam rooms, each with a different therapeutic purpose, eg aromatherapy steam room, cant remember the others but they were great. Smashing powerful cold shower if you prefer instead of hot.
Source: google.com
Lovely old hotel, the rooms was a bit tired but nice clean - beds were very comfortable. The staff were also so welcoming and friendly.
It's not very good for people with disabilities as there is no lift. They guy at reception was helpful and got us a ground floor room which was nice.
The restaurant food that we had for our evening meal was amazing but breakfast wasn't up to much.
nice stay all in all
It's not very good for people with disabilities as there is no lift. They guy at reception was helpful and got us a ground floor room which was nice.
The restaurant food that we had for our evening meal was amazing but breakfast wasn't up to much.
nice stay all in all
Source: google.com
Stayed at Dunkenhalgh hotel & spa when celebrating our wedding anniversary. Excellent service by all staff we met, including check in/out, we dined in Cameo restaurant for dinner & breakfast & I also received a lovely relaxing spa treatment. Special mention to Anne & Kieran who were welcoming & helpful. Easy to get to as near to M65. Room spotless & bed very comfortable . Tea/coffee available in room & much appreciated. Good value & we look forward to visiting again. Would recommend this hotel .
Source: google.com
Amazing place to stay staff are all friendly and helpful spa is clean relaxing and peaceful, the bar is a nice place to sit and relax we come quite often for a date night getaway and we would also like to say a big thankyou to semoyal on reception who had got to know us and has always made us feel welcome .
Source: google.com
Lovely hotel, but a shame about our evening meal. Steak not cooked to liking even when asked to cook some more as order well done and it was red. Service slow, felt meal was over priced for what we had. Spa staff where friendly and facilities were nice.
Source: google.com
Breakfast not too good when we got it delivered to our roo., was cold and forgot cold drinks but the dinner in the restaurant the night before was absolutely beautiful and overall a nice place
Source: google.com
Incredible hotel, food was delicious and staff were delightful they were so helpful and friendly. Highly recommended if staying in the area.
Source: google.com
Staff were lovely and attentive, they ensured we knew where to go for the Spa, sat us down to have afternoon tea.
They included sandwiches, dainty cakes and scones.
Offered us fruit juices and a coffee each.
Then gave us a fluffy robe, slippers and towels
The pool and lounger area was clean and tidy.
Separate steam and sauna area was so pretty.
The only disappointment was the pool was quite cold and the jacuzzi is open in the pool so it was as cold.
They were lovely when we were leaving, they'd saved us the brownies that we couldn't eat and waved us goodbye.
They included sandwiches, dainty cakes and scones.
Offered us fruit juices and a coffee each.
Then gave us a fluffy robe, slippers and towels
The pool and lounger area was clean and tidy.
Separate steam and sauna area was so pretty.
The only disappointment was the pool was quite cold and the jacuzzi is open in the pool so it was as cold.
They were lovely when we were leaving, they'd saved us the brownies that we couldn't eat and waved us goodbye.
Source: google.com
Had a great spalding day with afternoon tea. Good value for money. Staff were very helpful and couldn't do enough for you. Lovely pool with jacuzzi . Two steam rooms , sauna and zen room. We had a massage but they offer different treatments. All and all a great afternoon out.
Source: google.com
Lovely room. Staff very helpful especially Chloe in the restaurant great service
Source: google.com
