Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Amazing night spent here big shout out to Aziz in the bar who made my husband’s birthday special by getting us an upgrade cos.The staff here are amazing going the extra mile and the meals we had were fabulous best steak I have ever had
Source: tripadvisor.co.uk
Very nice hotel, friendly and helpful staff, reasonably priced and a lovely spa.
Only problem we had was the cleanliness of the room, with stains down the walls and on the carpet. Hair and other debris in the carpet which clearly hadn’t been hoovered. Cracked tiles and a broken tap in the bathroom and stains on the chairs among other things, it seemed as if the cleaners had only changed the bedding and not touched the rest of the room.
Apart from the cleanliness of the room, the rest of our stay was very nice, food in the restaurant on the nighttime was lovely and fairly priced.
Only problem we had was the cleanliness of the room, with stains down the walls and on the carpet. Hair and other debris in the carpet which clearly hadn’t been hoovered. Cracked tiles and a broken tap in the bathroom and stains on the chairs among other things, it seemed as if the cleaners had only changed the bedding and not touched the rest of the room.
Apart from the cleanliness of the room, the rest of our stay was very nice, food in the restaurant on the nighttime was lovely and fairly priced.
Source: tripadvisor.co.uk
Our second visit to this lovely hotel. As before exceptionally friendly and helpful staff, and it so good to see a number of familiar faces, spotlessly clean, great decor reflecting the heritage of the area.
Food and service in restaurant very good. On both days of our stay the hotel were hosting busy and full events, very impressed with how this didn't impact on the rest of us, no mean feat
Definitely recommend and if we're in the area again will stay again
Food and service in restaurant very good. On both days of our stay the hotel were hosting busy and full events, very impressed with how this didn't impact on the rest of us, no mean feat
Definitely recommend and if we're in the area again will stay again
Source: tripadvisor.co.uk
A great hotel with fab facilities. The food was excellent, especially the mushroom wellington. A special shout out to Lilly, on the evening waiting staff, such a great young lady, polite, courteous and clearly a great communicator, she connects so well with all the guests and added extra value to the evening, especially rolling with it as our table got bigger and bigger. All the best for the rest of uni.
Source: tripadvisor.co.uk
Outstanding service from Lilly (the waitress in the restaurant). Thank you for accommodating our ever expanding group!
Source: tripadvisor.co.uk
Wonderful accommodation, very friendly staff
All of our expectations were fulfilled! Would definitely stay again.
All of our expectations were fulfilled! Would definitely stay again.
Source: google.com
Very pleasant place to stay all the staff are very friendly and eager to help, the pool and gym and spa add to the comfort of staying there
Source: google.com
Beautiful historical building. Well run, with friendly and helpful staff.
Very good venue for a wedding / large party.
Very good venue for a wedding / large party.
Source: google.com
Just used this hotel as part of a weekend trip on the pendle witches 🧙 experience with hainted happenings
Very good food very friendly staff
Specially the breakfast staff
All made us feel welcome 🤗
Very good food very friendly staff
Specially the breakfast staff
All made us feel welcome 🤗
Source: google.com
Clean rooms, friendly and helpful staff. Found the restaurant menu limited so ate elsewhere, Stayed for breakfast though that was good. Nice hotel though and will stay again
Source: google.com
Today my friend and I popped in for a coffee before my friend played the last post in Rishton. We met the lovely waitress Ursula. She couldn't have been more helpful. We then went back for lunch and discovered that she was 78 yrs old and also had another job. She said she didn't need to work but wanted to. What an inspirational women she was. A pleasure to have met you Ursula. Maggie and Mo x
Source: google.com
Everyone was so welcoming and made my stay really special. Highly recommended. The food in the restaurant is incredible.
Source: google.com
Brilliant little spa, the receptionist was lovely and friendly, showed us where everything was and explained where the treatment rooms were and got us a drink. The pool is quaint but relaxing and has a jacuzzi. The steam rooms were brilliant especially the aromatherapy and vapour ones. There are 2 cold showers if you're brave enough and a few extra saunas. There seemed to be a few blocked off in this room which would've been awesome to try as the available ones filled up quickly. The afternoon tea was tasty, thw finger sandwiches were awesome. Later we went for our treatments and I had my session with Stacy, she was amazing and I went home feeling pampered. All round a brilliant spa with everything you need for a relaxing day.
Source: google.com
I can't comment on the rooms as we didn't stay over. But the spa staff were so lovely and friendly. They fit us in for treatments at such short notice. They were so helpful and accommodating. The treatments were wonderful and the pool and thermal suite was lovely. Such a wonderful experience. We also had lunch in the spa and it was delicious. Definitely recommend visiting here. We will stay over next.
Source: google.com
Lovely hotel. Customer service was outstanding, every single staff member went out of their way to chat to us, or say hello. Special mention to the young lady on reception Arica, she was very chatty and helpful. I don’t think I’ve ever stayed somewhere where the staff were so lovely. Evening meal food was delicious. Lancashire hot pot meal was amazing. Great twist to the hot pot. Hotel is a bit of a maze but you soon get your bearings. Spa facilities good. We had a treatment , mine was just ok but my friend said hers was great.
Source: google.com
Went for a wedding
Was lovely
Was lovely
Source: google.com
Alisha at the spa did an amazing job we left feeling so relaxed!!
Source: google.com
There are a few minor faults in the room. Staff are very welcoming. The Spa, Pool and Gym are really good and worth a visit.
Source: google.com
Visited to pick up a relative who was staying, the receptionist was very frosty and unhelpful very disappointing
Source: google.com
I was working close by and this hotel offered a great and affordable room price with a comfortable bed , blistering hot power shower , and the food prices in the resteraunt were very reasonable for the quality and taste of the food, the staff are so friendly and helpful , I am back tonight excellent guy keep it up. Neil Smalley
Source: google.com
It's okay, I would say on par in Premier Inn. Overall seemed okay but some areas were a little dated. Would stay here again but would pay for an executive over standard to see any difference.
Source: google.com
Had a 3 day stay with Spa treatment every day. The hotel is based in a renovated country house. It's a beautiful building and retains a lot of original features.
There are some areas of the building which need some touch ups, but these are only cosmetic and only in transit areas while moving around the hotel.
I was put in room 701....it is quite the walk from everything! Seriously it's the furthest room from the reception and also the restaurant and spa. It might be something to think about if you have mobility problems.
The restaurant was good, breakfast is buffet style and the quality was superb. I only ate there one night, because I wanted to try some local restaurants, but the food they served was excellent.
The spa experience is not something I have ever done before, but all the staff were great, and honestly felt so good after it. I didn't use the gym or sauna, but did try the pool and attached whirlpool. I don't swim often, but when I do I want to swim. The pool is maybe 15m long and has only lane separated for swimming. It was nice to sit in the water, but I would prefer a proper pool to swim in.
I would definitely return. Loved it here
There are some areas of the building which need some touch ups, but these are only cosmetic and only in transit areas while moving around the hotel.
I was put in room 701....it is quite the walk from everything! Seriously it's the furthest room from the reception and also the restaurant and spa. It might be something to think about if you have mobility problems.
The restaurant was good, breakfast is buffet style and the quality was superb. I only ate there one night, because I wanted to try some local restaurants, but the food they served was excellent.
The spa experience is not something I have ever done before, but all the staff were great, and honestly felt so good after it. I didn't use the gym or sauna, but did try the pool and attached whirlpool. I don't swim often, but when I do I want to swim. The pool is maybe 15m long and has only lane separated for swimming. It was nice to sit in the water, but I would prefer a proper pool to swim in.
I would definitely return. Loved it here
Source: google.com
Had a really good experience here, helped a lot by our waitress, Lilly. She was friendly, efficient, and made sure we had everything we needed without hovering. It’s nice when staff actually seem to enjoy their job, and she definitely did. The food was good, but Lilly’s attitude and attention made the visit even better. Would happily come back.
Source: tripadvisor.co.uk
Cameo Restaurant was lovely food and the waitress Lilly was so polite and so helpful, Thankyou! I would definitely recommend.
Source: tripadvisor.co.uk
Excellent spa day! Feeling completely refreshed and relaxed after our Spa day today. All staff here are lovely and made up feel do at ease. Facilities are really good which includes sauna, Steam rooms, pool and very comfortable loungers for chilling round the pool. Our treatments included salt and oil scrub, body polish and pregnancy treatment all of which were outstanding. Afternoon tea was beautiful with a choice of tea, coffee or hot chocolate and delicious sandwiches and cakes. Very clean changing rooms with hot showers and free lockers. We have been to spa naturel here at mercure dunkenhalgh lots of times already and can't wait to return again:)
Source: tripadvisor.co.uk
