Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Nice and clean , comfortable bed. Breakfast best I have ever had and the gentleman in charge at Breakfast is very good at his job , got a large table ready for us and was absolutely brilliant with one of our party with a nut allergy, very different to the lady at our evening meal who was rude beyond belief. There was a mix up in meals and she shouted at us ' stop eating and listen to me' then continued to be very rude. She left our party feeling quite anxious and upset like children at school. She did not return to the room after thankfully.
Source: tripadvisor.co.uk
I only had a brief visit here, though lovely big character rooms, very good service, nice gardens
Source: google.com
Wonderful experience I'd live in the place if I could
Source: google.com
Booked a spa day for myself and was a little nervous about going on my own and there was a lovely lady called Ella. She gave me spa guest of the day, really cheered me up and made my day! She was so lovely from start to end and was so kind and caring! Would definitely be going back just because of the customer service is definitely 10/10. A lovely lady also did my treatment and she also was amazing. I would highly recommend this place for a spa day! Amazing 😊
Source: google.com
Honest review
I would like to pre-face this with the fact that we arrived as we later found out about 10 minutes after 3 tour busses had booked in so the staff were under high pressure and short staffed.
What went wrong?
We were given the wrong type of room, we had paid for an upgrade to two doubles and meal allowance included, however when we initially checked in we ended up in with 2 singles. Unfortunately when we went to correct this the customer service was not to a good standard.
We raised the error and attitude to a manager to make him aware that something seemed off about one of his members of staff. He was apologetic and made sure we were settled and booked for dinner at 8pm.
When we went for dinner they had made a second mistake with our timings having confirmed our reservation at 8pm we were booked for 8:30pm.
However they had space to seat us and make up for it with a free drink for both of us.
The food during the meal was amazing, flavourful and worth the wait even after a slight error. We would come back to eat here again.
Over all there were errors and it is not the most accessible of venues but they are happy to accommodate you to the best of their abilities.
I would like to pre-face this with the fact that we arrived as we later found out about 10 minutes after 3 tour busses had booked in so the staff were under high pressure and short staffed.
What went wrong?
We were given the wrong type of room, we had paid for an upgrade to two doubles and meal allowance included, however when we initially checked in we ended up in with 2 singles. Unfortunately when we went to correct this the customer service was not to a good standard.
We raised the error and attitude to a manager to make him aware that something seemed off about one of his members of staff. He was apologetic and made sure we were settled and booked for dinner at 8pm.
When we went for dinner they had made a second mistake with our timings having confirmed our reservation at 8pm we were booked for 8:30pm.
However they had space to seat us and make up for it with a free drink for both of us.
The food during the meal was amazing, flavourful and worth the wait even after a slight error. We would come back to eat here again.
Over all there were errors and it is not the most accessible of venues but they are happy to accommodate you to the best of their abilities.
Source: google.com
Amazing experience spa day! Friendly staff from the moment of arrival and offered a drink and a moment to complete a consultation form. There was no rush and when ready staff showed us to the facilities. Spent a couple of hours relaxing in the thermal spa and pool, so chilled we had a snooze on the loungers in the warmth of the sun! Lunch was nice and light and after another chill we went for our treatments (facial and back massage) the girls were amazing and informative about the products, treatments were amazing! Shown to a relaxing lounge before we left. All in all a fabulous experience and we will definitely be back! Thank you!
Source: google.com
Second time we have held our AGM at the Dunkenhalgh and again, service was spot on. All staff, especially Jessica, Edwina and Aziz went the extra mile to make sure we were looked after on the night. I’ve been a couple of times before for drinks and a meal, and cannot fault the the service provided. Thanks again for a successful evening.
Source: google.com
I enjoyed my 1-night stay at Mercure Blackburn. Staff were friendly and professional to everyone. Special mention to Priya at the reception desk for his hospitality. Rooms were clean and spacious. The gym was well-equipped with free weights, mats, and machines for different types of training (e.g., strength, cardio, core, etc.). I feel the hotel can improve guests' gym experience by installing additional wall mirrors in the weight training areas. That way guests can inspect their form in the mirror when performing strength training exercises.
Source: google.com
Very nice room, how ever bathroom light didn’t work, I did ask for someone to fix it while I was out at work, when I came back the only thing that had happened was my phone charger had been unplugged and the bedside lamp plugged back in,
Also second and thrid night wasn’t the best night sleep as could hear the room above me going to the toilet 4+ times a night
Also was advertised as having a pool, which it does but you have to pay £10 each time you use it,
Gym was very nice to use,
Also second and thrid night wasn’t the best night sleep as could hear the room above me going to the toilet 4+ times a night
Also was advertised as having a pool, which it does but you have to pay £10 each time you use it,
Gym was very nice to use,
Source: google.com
Amazing hotel clean, spacious room and great hospitality
Source: google.com
Love love love
Source: google.com
Would love to have given the hotel 5 * but the rooms I would say need a lick of paint, that adide the bed and pillows were the most comfortable I've slept on at a hotel. Then leaving yesterday there were a few rain/water leaks in the bar and reception ceilings.... I had a rather soggy bag when I picked it up off the bar floor.
Chloe couldn't be anymore helpful than she was, then finding out it was her 1st day on the bar and looking like she had been left on her own, she did a fantastic job! Ignore the negative comments that were made by a minor group of people.
The food I had in the Cameo restaurant was delicious been a while since I had a steak as nice as it was and it was cooked perfectly.
But watch out its £5 for a bottle of water, not tap water, so felt ripped off there and if you have gammon it's an extra £1.50 for a fried egg on top.
Chloe couldn't be anymore helpful than she was, then finding out it was her 1st day on the bar and looking like she had been left on her own, she did a fantastic job! Ignore the negative comments that were made by a minor group of people.
The food I had in the Cameo restaurant was delicious been a while since I had a steak as nice as it was and it was cooked perfectly.
But watch out its £5 for a bottle of water, not tap water, so felt ripped off there and if you have gammon it's an extra £1.50 for a fried egg on top.
Source: google.com
Nice hotel, with a decent spa, and nice walks nearby
Source: google.com
L'endroit est de toute beauté dans la campagne anglaise, la chambre très belle et le personnel gentil et professionnel
Source: google.com
Have stayed here a few times & most recently in an Executive room.
The staff were very friendly throughout the hotel & Spa. We ate dinner in the bar area & the food was lovely - the service was good too.
The room was very spacious & comfy. There’s no aircon but slept with window open & that was fine.
Only downside was breakfast. Service wasn’t particularly good compared to other elements of hotel. By the time our order of poached eggs arrived (placed on sitting down at table), we had finished breakfast- nearly 30 mins later. ..
I would stay again! Just probably will bring own breakfast.
The staff were very friendly throughout the hotel & Spa. We ate dinner in the bar area & the food was lovely - the service was good too.
The room was very spacious & comfy. There’s no aircon but slept with window open & that was fine.
Only downside was breakfast. Service wasn’t particularly good compared to other elements of hotel. By the time our order of poached eggs arrived (placed on sitting down at table), we had finished breakfast- nearly 30 mins later. ..
I would stay again! Just probably will bring own breakfast.
Source: tripadvisor.co.uk
We had difficulty finding the hotel. The Satnav took us around in circles. The staff were very friendly. The room was OK but the bathroom was intended for a disabled person which we didn't really like.
Source: tripadvisor.co.uk
charming hotel, convenient location in a nice garden setting. Very friendly and helpful staff. Good breakfast, good beds and a very nice gym. All in all a great stay for a great price
Source: tripadvisor.co.uk
Overall not bad, room very warm - no air conditioning, not our first time there but the place is looking very tired these days.
Asked for a fan but waited over an hour and had to phone 4 times. No phone in the room either which was very strange. Apart from that it was OK.
Asked for a fan but waited over an hour and had to phone 4 times. No phone in the room either which was very strange. Apart from that it was OK.
Source: tripadvisor.co.uk
Atentive staff, very clean accommodation we had the largest bedroom I HAVE ever seen
Spa facilities top and hygiene is impeccable. BRAVO
Spa facilities top and hygiene is impeccable. BRAVO
Source: tripadvisor.co.uk
Great place overall but always room for improvements, some of the decor in the less seen areas are a bit tired,I stayed for three nights and if I’m being honest it would’ve been great if I didn’t get charged for using the pool, any decent hotel would have this complimentary especially as I was there for three nights.
Breakfast was great, the beds were very comfortable, parking was ok but when they had an event on some one parked in front of my car and blocked me in, it wouldn’t of bothered me but I had to leave for an appointment which meant I was late once the car next to me left I managed to do a 20 point turn and escape…. Very frustrating but not the hotels fault just idiot people.
Breakfast was great, the beds were very comfortable, parking was ok but when they had an event on some one parked in front of my car and blocked me in, it wouldn’t of bothered me but I had to leave for an appointment which meant I was late once the car next to me left I managed to do a 20 point turn and escape…. Very frustrating but not the hotels fault just idiot people.
Source: tripadvisor.co.uk
Had a great stay, the hotel team were great and very helpful. Even when our room wasn’t cleaned due to the door sign falling off, they were happy to go the extra mile. Was worried room would be too hot with the very hot weather, but was given a larger room and fan. This worked a treat.
Source: tripadvisor.co.uk
I absolutely love staying at the Dunkenhalgh Hotel — it’s my go-to place whenever I visit family and friends up north, which I do about 3-4 times a year. In fact, I’d rather stay here than with anyone else! The history and beauty of the hotel are undeniable, but it’s the exceptional staff that truly make it stand out.
From Sarah in reservations, who makes the booking process effortless and even goes out of her way to say hello and make you feel like part of the family, to the receptionists who greet you with genuine smiles, the hospitality is second to none. Special mention to Niel, the concierge, who embodies the spirit of service. No request is ever too big or too small for him, and his priority is always ensuring that every guest is happy.
But perhaps the most remarkable part of my stays are Edwena and Azis, the F&B managers. They consistently go above and beyond to make sure that whether it’s breakfast, dinner, or any event, everything runs smoothly and with such personal care. Their dedication is clear, and no matter the occasion, you can always count on them to ensure it’s a success.
I’m truly grateful to all the team for making every visit feel so special. There’s no place I’d rather stay when I’m up north. Thank you for making my time at the Dunkenhalgh memorable, every single time!
Looking forward to my next stay booked in a couple of weeks-
I will be sure to take photos this time!
From Sarah in reservations, who makes the booking process effortless and even goes out of her way to say hello and make you feel like part of the family, to the receptionists who greet you with genuine smiles, the hospitality is second to none. Special mention to Niel, the concierge, who embodies the spirit of service. No request is ever too big or too small for him, and his priority is always ensuring that every guest is happy.
But perhaps the most remarkable part of my stays are Edwena and Azis, the F&B managers. They consistently go above and beyond to make sure that whether it’s breakfast, dinner, or any event, everything runs smoothly and with such personal care. Their dedication is clear, and no matter the occasion, you can always count on them to ensure it’s a success.
I’m truly grateful to all the team for making every visit feel so special. There’s no place I’d rather stay when I’m up north. Thank you for making my time at the Dunkenhalgh memorable, every single time!
Looking forward to my next stay booked in a couple of weeks-
I will be sure to take photos this time!
Source: tripadvisor.co.uk
as a platinum member had recieved notification of an upgrade to the executive room which was appreciated. On arrival the receptionist gave me my key and informed me of the facilities. The room was nice spacious and clean. But …. none of the executive room extras were presentempty fridge , no coffee machine , no slippers or robe basically a nicer standard room. As a platinum member which equates to over 60 nights a year in accor hotels you expect the little upgrades etc for your loyalty. I went to reception and thankyou chutti for sorting out the coffee machine and some soft drinks for the fridge, she was great ! But this was the norm it’s an upgrade so those things are not placed in room automatically! If i get an upgrade i expect as anyone would to have the full upgrade experience otherwise not only is it pointless but reflects. badly on accor that this is their premium room! The stay was lovely and nothing else was wrong but really need to improve the treatment of loyal accor customers if you upgrade ensure it really is an upgrade
Source: tripadvisor.co.uk
We stayed here for a girls spa break from when we arrived to when we left everything was lovely. Staff very helpful and friendly, we had spa treatments booked on the day of arrival and the therapist Sarah (dark hair) who did my treatments wow fantastic back massage and facial. The food, our evening meal was amazing. I would definitely recommend staying here.
Source: tripadvisor.co.uk
We had a very enjoyable stay at this hotel. The hotel was very clean, the room we stayed in was large and had both a bath and separate shower. Many of the original features had been retained and the hotel was well decorated. The food was excellent and the hotel catered for people with allergies. The staff were all very pleasant and helpful. I enjoyed using the gym in the leisure centre, which came at no extra charge.
Source: tripadvisor.co.uk
