Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Ursula in the restaurant at breakfast was rushed off her feet , but never stopped smiling and looking after a full restaurant of clients. She was so polite and helpful and a credit to the hotel.
The stay was fantastic the room 88 charming with beautiful views. The food last night on the function was excellent. The chef made the best butter pie.
Over all the stay was amazing
The stay was fantastic the room 88 charming with beautiful views. The food last night on the function was excellent. The chef made the best butter pie.
Over all the stay was amazing
Source: tripadvisor.co.uk
Fifth time staying here and won’t be the last! Spa treatment, food and service were all 10/10!
Source: google.com
Well, this hotel has a rich history and it’s huge as it used to be a castle 🏰
It may seem old but recently they have done a lots of renovation.
It’s a quite a nice swimming pool and gym will impress you even more!!
You can also take advantage of free spa and Sauna.
Breakfast was okayish and for dinner, I can’t say but I heard it’s not one of the best.
However, there are multiple restaurants are available nearby.
It may seem old but recently they have done a lots of renovation.
It’s a quite a nice swimming pool and gym will impress you even more!!
You can also take advantage of free spa and Sauna.
Breakfast was okayish and for dinner, I can’t say but I heard it’s not one of the best.
However, there are multiple restaurants are available nearby.
Source: google.com
Beautiful building in a convenient location. Lovely restaurant and spa facilities on site ans staff very pleasantand friendly. The rooms are nice but some area looking a little tired, my bathroom shower head leaked and the curtains didn't fit properly so room was not very dark at night.
Source: google.com
Amazing hotel
Source: google.com
Booked for two nights, rooms nice size with onsuite bathroom,iron & ironing board with plenty of other services you could use if wanted, good choice of options for breakfast but would advise people to get there hot drinks before going to get their choice of food from the self service breakfast bar, bit pricey but still good food.
Source: google.com
Fantastic location with extremely friendly and helpful staff.
Source: google.com
Very friendly staff, especially in the gym and pool area, very quick to help if you need anything
Source: google.com
The staff are great . The spa facilities and gym is fantastic. I stayed over last weekend and the room was excellent and can't fault the food .
Overall the place is brilliant.
Overall the place is brilliant.
Source: google.com
Enjoyed a little spa break with a friend and had a lovely time. The rooms were nice, food was delicious and Spa facilities were very nice indeed. The staff were outstanding and couldn't do enough to help.
Source: google.com
Had the most wonderful 2 night stay. The room was great and the staff were exceptional, really friendly and helpful. Special mentions for Amy, so lovely and helpful. I will definitely be back. Thank you all.
Source: google.com
Been several times in the past. Hotel has had an upgrade. Lovely large room.
Organised prepaid evening meal and breakfast.
Evening meal menu was extremely limited. Chicken, chicken and burger. Two choices of starters as one had sold out.
Staff lovely as usual.
Organised prepaid evening meal and breakfast.
Evening meal menu was extremely limited. Chicken, chicken and burger. Two choices of starters as one had sold out.
Staff lovely as usual.
Source: google.com
I had the pleasure of staying at this hotel for several days. I brought a group of 30 people.
The hotel was almost full, but the staff amazed me with their efficiency, understanding, and patience. Priya and Semoyad, in particular, were very helpful. The same was true of the hotel restaurant. Under the management of Ms. Edwin, Sara, and Mr. Aziz, everything was top-notch.
The food was very tasty and served on time.
A very pleasant stay.
Thank you to all the staff.
Coach Driver
The hotel was almost full, but the staff amazed me with their efficiency, understanding, and patience. Priya and Semoyad, in particular, were very helpful. The same was true of the hotel restaurant. Under the management of Ms. Edwin, Sara, and Mr. Aziz, everything was top-notch.
The food was very tasty and served on time.
A very pleasant stay.
Thank you to all the staff.
Coach Driver
Source: google.com
A gathering of about 250 folk for a dinner and dancing.
A well oiled machine with excellently trained staff starting with booking in. Sam was very efficient and answered any queries. He sorted a room service issue without problem.
The hotel is like a rabbit warren so, having got lost on the way to my room initially, I came across Neil, duty manager, who took my case and escorted me to the room.
The room was very comfortable and spacious with a modernised bathroom with bath and separate shower.
The function was extremely well catered for. The staff friendly and efficient.
We used the gym, pool, sauna and steam room in the morning. Superb facilities. It’s like a tardis! Pool large enough for laps with cordoned off area. The gym has different rooms with ample equipment.
Breakfast was a good quality buffet. Short staffed but the coped very well. Melody was very attentive. Great coffee machine. Chef Sara made me a really delicious cheese and mushroom omelette on request.
Sadly we were only there for one night but we would return for a longer break.
Thank you to all the staff.
A well oiled machine with excellently trained staff starting with booking in. Sam was very efficient and answered any queries. He sorted a room service issue without problem.
The hotel is like a rabbit warren so, having got lost on the way to my room initially, I came across Neil, duty manager, who took my case and escorted me to the room.
The room was very comfortable and spacious with a modernised bathroom with bath and separate shower.
The function was extremely well catered for. The staff friendly and efficient.
We used the gym, pool, sauna and steam room in the morning. Superb facilities. It’s like a tardis! Pool large enough for laps with cordoned off area. The gym has different rooms with ample equipment.
Breakfast was a good quality buffet. Short staffed but the coped very well. Melody was very attentive. Great coffee machine. Chef Sara made me a really delicious cheese and mushroom omelette on request.
Sadly we were only there for one night but we would return for a longer break.
Thank you to all the staff.
Source: google.com
Stayed for work nice clean rooms excellent shower and absolutely amazing food 👌 😋
Source: google.com
OK for a night over. Asked for a room with view...
Source: google.com
Didn't stay at the hotel just went to the event Great music
Source: google.com
Chloe from the restaurant was absolutely amazing she went above and beyond for us and made sure my stay was comfortable and we was happy I couldn’t of been happier with her service she deserves more than 5***** lovely girl very friendly with Brilliant customer service skills very bubbly and kind honestly she’s a star to the team thank you very much Chloe for going out your way to make my stay comfortable
Source: tripadvisor.co.uk
Folng on from a review LandsBritupNorth left almost 2 years ago, I can assure prospective guests that nothing has been improved. The hotel is dirty in areas , shabby and in need of renovation. The carpets through stairs and landing are stained. General feeling of grubbiness. The receptionist was slow and incompetent. The queue was getting impatient and eye-rolling to each other. We stayed for our daughter's wedding, which fortunately was NOT held here. The only saving grace was the attentive and friendly staff at breakfast.
Source: tripadvisor.co.uk
Had a wonderful stay at the Dunkenhalgh the reception staff very welcoming room was really big and bed comfy and the setting of the hotel ground is stunning
The staff in the bar and dining room where amazing nothing was too much trouble they waited on us when needed but also gave us space to relax and enjoy the superb food all staff were happy to chat when they thought it was appropriate to really friendly welcoming group
I am quiet a fussy eater plus Diabetic
The kitchen staff were very accommodating with the menu happy to adjust meals to my liking and needs it certainly did make the whole holiday an absolute joy we look forward to seeing everyone again
The staff in the bar and dining room where amazing nothing was too much trouble they waited on us when needed but also gave us space to relax and enjoy the superb food all staff were happy to chat when they thought it was appropriate to really friendly welcoming group
I am quiet a fussy eater plus Diabetic
The kitchen staff were very accommodating with the menu happy to adjust meals to my liking and needs it certainly did make the whole holiday an absolute joy we look forward to seeing everyone again
Source: tripadvisor.co.uk
Booked via Buyagift, our package included full spa access, thermal suite, treatments, lunch, and gym time. Staff were exceptional — especially Demi, who handled our booking with professionalism and care. My therapist, Sara C., carried out both my facial and massage treatments with warmth and empathy, creating a truly calming atmosphere.
Facilities were clean, spacious, and relaxing — especially the steam room, sauna, pool, and jacuzzi. Though gym access was available (10am–3pm), we chose to fully enjoy the thermal suite instead. Lunch was served promptly with a good selection, though the cheese and pickle sandwich didn’t quite meet the mark.
A thoughtful touch: we were given a family room to change in, and on our way out, a long-haired gentleman kindly checked in on our experience — a lovely gesture that rounded off the day beautifully. Looking forward to visiting again! 💫
Facilities were clean, spacious, and relaxing — especially the steam room, sauna, pool, and jacuzzi. Though gym access was available (10am–3pm), we chose to fully enjoy the thermal suite instead. Lunch was served promptly with a good selection, though the cheese and pickle sandwich didn’t quite meet the mark.
A thoughtful touch: we were given a family room to change in, and on our way out, a long-haired gentleman kindly checked in on our experience — a lovely gesture that rounded off the day beautifully. Looking forward to visiting again! 💫
Source: tripadvisor.co.uk
I attended with a friend for a spa day and it was great from start to finish. The staff in the spa and the hotel restaurant were lovely and attentive. The treatments were amazing, and Sarah was wonderful. She tailored my treatment to my needs, and she has magic hands! Will definitely be returning, and will be requesting Sarah again for future treatments during visits. 10/10 recommend.
Source: tripadvisor.co.uk
Despite looking very grand when you arrive, the interior is VERY tatty. Severe lack of cleaning evident.
We rang ahead to say we wouldn't be arriving until the early hours and we were worried that we'd lose the room. The guy who answered (andrew or adam?) was very reassuring and polite. When we arrived at 2am he welcomed us and even carried two of our bags to the room for us, we had driven for 6 hours so this was a very nice gesture. The room was disappointing, dated, dirty and scruffy but we were grateful just to have a bed. When we went down to breakfast the same guy was on the reception desk and asked how our night had been - we explained our disappointment and he apologised on behalf of the hotel and said he would have been happy to change our room if we had asked. we didn't ask - we very too exhausted.
He changed our breakfast to complimentary ( we didnt ask - he offered this and made this happen for us) and took us to the breakfast area and told the staff there that there was to be no charge for our breakfast.
So, whilst the hotel itself doesn't warrant it's 4 star rating, the reception guy ( cant recall if it was andrew or adam) certainly deserves 5 stars from us.
We rang ahead to say we wouldn't be arriving until the early hours and we were worried that we'd lose the room. The guy who answered (andrew or adam?) was very reassuring and polite. When we arrived at 2am he welcomed us and even carried two of our bags to the room for us, we had driven for 6 hours so this was a very nice gesture. The room was disappointing, dated, dirty and scruffy but we were grateful just to have a bed. When we went down to breakfast the same guy was on the reception desk and asked how our night had been - we explained our disappointment and he apologised on behalf of the hotel and said he would have been happy to change our room if we had asked. we didn't ask - we very too exhausted.
He changed our breakfast to complimentary ( we didnt ask - he offered this and made this happen for us) and took us to the breakfast area and told the staff there that there was to be no charge for our breakfast.
So, whilst the hotel itself doesn't warrant it's 4 star rating, the reception guy ( cant recall if it was andrew or adam) certainly deserves 5 stars from us.
Source: tripadvisor.co.uk
This was booked as part of a gardening club trip. Throughout our 2 night stay the staff were all excellent and could not do enough for us. Some of us had various requests and all were helped. I lost my voice and wanted an early night and they moved me to a quieter room. The maintenance in such an old hotel is a bit quirky and all problems were sorted quickly. To top it all I left an ear-ring in my room and I emailed them on the way home. The cleaners had found it and it was returned to me with a signed letter. The beds were comfortable and the linen was good quality. We had set meals but they were always hot and efficiently served.
Source: tripadvisor.co.uk
We stayed on Saturday 5th July as a group of friends and family, we were holding a party locally for my husbands birthday and the hotel could not have been better. All our guests commented on how lovely the hotel was, the rooms were great, the breakfast excellent and the staff were fantastic. The 'Dunk' is very special to us having held our wedding reception there in 1994 and many family gatherings since. Thank you all we had a fabulous stay.
Source: tripadvisor.co.uk
