Mercure Dunkenhalgh Hotel & Spa

4.4/5 based on 1383 reviews
Latest Reviews
We loved the hotel. The staff were very friendly and nothing was too much trouble for them. Our room and bathroom were fantastic. We had everything we needed and more and it was very clean. The pool and steam rooms plus the gym were an extra bonus. Loved our stay and will definitely be back
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Very dated needs updating and a lick of paint
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Attended a wedding here. Lovely setting. The couple used outside catering which was excellent. The grounds were beautiful.
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Nice hotel 👍
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Excellent accommodation and service
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Absolutely lovely place to relax. Food is amazing. Rooms are fabulous with a big flat screen television in. Very comfortable.
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My friend and I stayed here as a bit of a last minute decision. We are not accustomed to hotel life but we had a wonderful experience. First impressions were so grand as the hotel looks stunning on approach. Inside is just as beautiful with original old manor house features everywhere. Our room was a good walk from the reception but we didn't mind this at all as it meant we had a lovely view of fields from the window. It was also very quiet although the room was incredibly hot (we were in a heat wave!) so perhaps some air con would be a good investment.
We were disappointed to learn after booking that the spa facilitates were out of order for a refurb but really this didn't affect our experience as due to the heat we were unlikely to use the sauna/steam room anyway and the pool and gym were still very much functioning. The gym is beautiful in the cellar of the hotel with all the kit you need and lovely private areas for you to do your workout in peace. The pool was a little overcrowded so not big enough for serious lengths but certainly a nice way to relax and cool off. It was slightly heated so I imagine it being lovely and warm in the winter too.
The food was wonderful - we took advantage of the 3 course meal offer on our first night. Olivia was our waitress and she was so friendly from start to finish. She gave us excellent service and gave us the most wonderful local recommendations. We also had breakfast included which was your classic fry up, fruit and yoghurt, cereals and pastries. The staff were very attentive to teas and coffees and keeping the food topped up.
We also didn't have to pay for parking. This was an excellent bonus. I'm not sure why but we were told it was free as long as we entered our details, which we did. Outrageous to have to pay to park somewhere you are already paying to stay at so this was a good feature which I hope they keep.
All in all we were definitely stay here again - the room and bed were very comfortable and we loved the smell of the signature soap/shampoo/conditioner. Our only recommendation is to stock all three in the changing room showers please!
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Staff were exceptionally helpful didn't like the rust on metal poles holding the glass borders in the pool area and our cream tea was very nice apart from the scones which were small and dry otherwise a lovely day
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One towel and pillow case were dirty.
Crumbs on chair. Curtains with lipstick patches.
Room itself spacious, lovely comfy bed, good size TV amazing view from the window!
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Source: google.com
Staff were so attentive especially Sara who went out of her way to create cocktails for me and being amazingly chatty and bubbly.
All the staff just seemed so happy to be there and wanted to do all they could to make your stay amazing.
We opted for the overnight spa stay for 2 which included dinner and breakfast.
Food was amazing, the natural products used in the spa treatments have done wonders for my skin.
Set in beautiful grounds.
I just wish we could have stayed an extra night.
We are already working out dates to go back.
google.com
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This could be potentially a lovely place, but we did encounter a lot of little issues. All were resolved by staff, however it did make the trip a little stressful. Our room key didn't work, we were moved into a different room. The spa brochure on the website is out of date prices are now higher. Pool was very busy and couldn't only be accessed after you checked in and before you checked out otherwise additional charges were applied.
Food was amazing. So tasty and varied in its choice. Rooms themselves were super comfortable and spacious. High quality toiletries too, but soap wasn't filled up. All in all, we had a good stay but it wasn't perfect.
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This is a lovely hotel but I'm sad to say it's not as good as it used to be. Saunas and steam rooms have been closed for nearly a year and there were just a lot of little niggles (no coat hangers, towels or tissues in the room, towels not provided at pool, cold bacon etc etc). All trivial but they mounted up). Will probably stay elsewhere next time.
google.com
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One word. Gorgeous!
Also friendly staff :)
google.com
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Stayed for 1 week for work.
Lovely hotel I stayed in what I think used to be converted staples in the yard .
Lovely spacious and clean room . Large bathroom with a bath and shower.
Nice comfy bed .
Staff very friendly and welcoming and some nice food on offer .
All in all a very nice 3 day stay.
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Absolutely beautiful hotel and fantastic stay!
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Daughters Wedding lovely venue staff helpful an d friendly rooms comfortable would recommend for any occasion.
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I absolutely love this place.
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I and my family are enjoyed our stay. Helpful staffs, yummy breakfast, super neat room, beautiful and calm serene. A great place for Family, and friends to merry. I truly love this place, and I will be coming back. Thank you for such an excellent service.
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It's an OK hotel restaurant is its best point and reservation booking accuracy its worst and everything else fits between this very wide spectrum. Improvements possible.
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Source: google.com
Great place, just off the M56, but you wouldn't know it. We were lucky enough to time our stay with the Italian Women's team for the Euro's, who were based here. If it is good enough for a National Team to stay, then trust me, you can't go wrong.
The main building is steeped in history and includes a number of period features.
Good restaurant and bar.
Spa and pool
What more could you want
google.com
Source: google.com
Only visited as a private hair stylist for a wedding clients.
Staff where helpful, friendly amd welcoming . Rooms where lovely.
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Lovely clean and spacious rooms, spa really nice with great pool
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Great ambiance
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Very very nice
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A lovely hotel with fantastic staff
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