Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
Outstanding service from Lilly (the waitress in the restaurant). Thank you for accommodating our ever expanding group!
Source: tripadvisor.co.uk
Wonderful accommodation, very friendly staff
All of our expectations were fulfilled! Would definitely stay again.
All of our expectations were fulfilled! Would definitely stay again.
Source: google.com
Very pleasant place to stay all the staff are very friendly and eager to help, the pool and gym and spa add to the comfort of staying there
Source: google.com
Beautiful historical building. Well run, with friendly and helpful staff.
Very good venue for a wedding / large party.
Very good venue for a wedding / large party.
Source: google.com
Just used this hotel as part of a weekend trip on the pendle witches 🧙 experience with hainted happenings
Very good food very friendly staff
Specially the breakfast staff
All made us feel welcome 🤗
Very good food very friendly staff
Specially the breakfast staff
All made us feel welcome 🤗
Source: google.com
Clean rooms, friendly and helpful staff. Found the restaurant menu limited so ate elsewhere, Stayed for breakfast though that was good. Nice hotel though and will stay again
Source: google.com
Today my friend and I popped in for a coffee before my friend played the last post in Rishton. We met the lovely waitress Ursula. She couldn't have been more helpful. We then went back for lunch and discovered that she was 78 yrs old and also had another job. She said she didn't need to work but wanted to. What an inspirational women she was. A pleasure to have met you Ursula. Maggie and Mo x
Source: google.com
Everyone was so welcoming and made my stay really special. Highly recommended. The food in the restaurant is incredible.
Source: google.com
Brilliant little spa, the receptionist was lovely and friendly, showed us where everything was and explained where the treatment rooms were and got us a drink. The pool is quaint but relaxing and has a jacuzzi. The steam rooms were brilliant especially the aromatherapy and vapour ones. There are 2 cold showers if you're brave enough and a few extra saunas. There seemed to be a few blocked off in this room which would've been awesome to try as the available ones filled up quickly. The afternoon tea was tasty, thw finger sandwiches were awesome. Later we went for our treatments and I had my session with Stacy, she was amazing and I went home feeling pampered. All round a brilliant spa with everything you need for a relaxing day.
Source: google.com
I can't comment on the rooms as we didn't stay over. But the spa staff were so lovely and friendly. They fit us in for treatments at such short notice. They were so helpful and accommodating. The treatments were wonderful and the pool and thermal suite was lovely. Such a wonderful experience. We also had lunch in the spa and it was delicious. Definitely recommend visiting here. We will stay over next.
Source: google.com
Lovely hotel. Customer service was outstanding, every single staff member went out of their way to chat to us, or say hello. Special mention to the young lady on reception Arica, she was very chatty and helpful. I don’t think I’ve ever stayed somewhere where the staff were so lovely. Evening meal food was delicious. Lancashire hot pot meal was amazing. Great twist to the hot pot. Hotel is a bit of a maze but you soon get your bearings. Spa facilities good. We had a treatment , mine was just ok but my friend said hers was great.
Source: google.com
Went for a wedding
Was lovely
Was lovely
Source: google.com
Alisha at the spa did an amazing job we left feeling so relaxed!!
Source: google.com
There are a few minor faults in the room. Staff are very welcoming. The Spa, Pool and Gym are really good and worth a visit.
Source: google.com
Visited to pick up a relative who was staying, the receptionist was very frosty and unhelpful very disappointing
Source: google.com
I was working close by and this hotel offered a great and affordable room price with a comfortable bed , blistering hot power shower , and the food prices in the resteraunt were very reasonable for the quality and taste of the food, the staff are so friendly and helpful , I am back tonight excellent guy keep it up. Neil Smalley
Source: google.com
It's okay, I would say on par in Premier Inn. Overall seemed okay but some areas were a little dated. Would stay here again but would pay for an executive over standard to see any difference.
Source: google.com
Had a 3 day stay with Spa treatment every day. The hotel is based in a renovated country house. It's a beautiful building and retains a lot of original features.
There are some areas of the building which need some touch ups, but these are only cosmetic and only in transit areas while moving around the hotel.
I was put in room 701....it is quite the walk from everything! Seriously it's the furthest room from the reception and also the restaurant and spa. It might be something to think about if you have mobility problems.
The restaurant was good, breakfast is buffet style and the quality was superb. I only ate there one night, because I wanted to try some local restaurants, but the food they served was excellent.
The spa experience is not something I have ever done before, but all the staff were great, and honestly felt so good after it. I didn't use the gym or sauna, but did try the pool and attached whirlpool. I don't swim often, but when I do I want to swim. The pool is maybe 15m long and has only lane separated for swimming. It was nice to sit in the water, but I would prefer a proper pool to swim in.
I would definitely return. Loved it here
There are some areas of the building which need some touch ups, but these are only cosmetic and only in transit areas while moving around the hotel.
I was put in room 701....it is quite the walk from everything! Seriously it's the furthest room from the reception and also the restaurant and spa. It might be something to think about if you have mobility problems.
The restaurant was good, breakfast is buffet style and the quality was superb. I only ate there one night, because I wanted to try some local restaurants, but the food they served was excellent.
The spa experience is not something I have ever done before, but all the staff were great, and honestly felt so good after it. I didn't use the gym or sauna, but did try the pool and attached whirlpool. I don't swim often, but when I do I want to swim. The pool is maybe 15m long and has only lane separated for swimming. It was nice to sit in the water, but I would prefer a proper pool to swim in.
I would definitely return. Loved it here
Source: google.com
Had a really good experience here, helped a lot by our waitress, Lilly. She was friendly, efficient, and made sure we had everything we needed without hovering. It’s nice when staff actually seem to enjoy their job, and she definitely did. The food was good, but Lilly’s attitude and attention made the visit even better. Would happily come back.
Source: tripadvisor.co.uk
Cameo Restaurant was lovely food and the waitress Lilly was so polite and so helpful, Thankyou! I would definitely recommend.
Source: tripadvisor.co.uk
Excellent spa day! Feeling completely refreshed and relaxed after our Spa day today. All staff here are lovely and made up feel do at ease. Facilities are really good which includes sauna, Steam rooms, pool and very comfortable loungers for chilling round the pool. Our treatments included salt and oil scrub, body polish and pregnancy treatment all of which were outstanding. Afternoon tea was beautiful with a choice of tea, coffee or hot chocolate and delicious sandwiches and cakes. Very clean changing rooms with hot showers and free lockers. We have been to spa naturel here at mercure dunkenhalgh lots of times already and can't wait to return again:)
Source: tripadvisor.co.uk
We just want to say that the staff and accommodation is 5* all of the staff deserve praise especially, Sam on Reception who always greats us with a smile and professionalism. Thank you to all for making us feel welcome it’s a home from home.
Source: tripadvisor.co.uk
All the staff looked after us really well for the 12 days we were there.
Henry and the bar staff were great
Room service was a real luxury
Henry and the bar staff were great
Room service was a real luxury
Source: tripadvisor.co.uk
Stayed for one night to break journey to Scotland. Stables room spacious and clean but a little cold as only a small electric heater which was not on when we arrived and took a long time to heat room. Spa was good with a very good pool and choice of steam rooms and sauna. Non hotel guests can be members of the Spa so it may be busy on occasions, but fine when we were there. One issue was the male and female changing rooms had been swapped over for maintenance reasons which could be confusing and a man walked into the female changing rooms. This needs to be addressed with clearer signage. All staff friendly and helpful. Food in restaurant was very good for evening meal and our waitress Chloe looked after us very well. Breakfast was normal hotel buffet style but nice with a good choice. Overall very good value and would definitely stay here again.
Source: tripadvisor.co.uk
Very tired looking in places, needs a good deep clean.
Service at bars, awful. Had to wait 45 mins to get served in bar. Finished our first drink by the time food arrived.
Evening was even worse, got told to be seated by 6.30 to eat at 7. Still waiting at 7.45pm. Vegan option bland and lack of vegetables. Would not recommend.
Service at bars, awful. Had to wait 45 mins to get served in bar. Finished our first drink by the time food arrived.
Evening was even worse, got told to be seated by 6.30 to eat at 7. Still waiting at 7.45pm. Vegan option bland and lack of vegetables. Would not recommend.
Source: tripadvisor.co.uk
