We stayed for a night in the hotel in an executive room (I believe it is the most expensive one). The hotel is very huge and has a lot of rooms in a variety of standards. The whole structure is not modern and it has kept it's historical value. There were two things which we didn't expect at all for a hotel in this level which has led me to give the above score. First, considering the type of room we paid for, it didn't have WiFi in practice. The coverage was the poorest I have ever seen and literally useless and very unstable. I don't know how difficult would be to install a few APs here and there to resolve the coverage issue! Second, the noise in the room. I am not talking about the noise coming from other rooms. There was a pretty much constant noise from pipes and perhaps bathroom fan which was very annoying and you could hear it easily in daylight (at night it was worse). I don't want to mention the issue with thermostatic valve in the bathroom which couldn't get adjusted and we had to shower with a very hot uncomfortable water temperature.
We also tried the spa facilities. Generally, it was pretty much standard but was quite busy and it didn't feel that there was any instructions for how to use the pool (we didn't expect to see people teaching kids how to swim in such a small pool). Also there was no jacuzzi.
The breakfast was in buffet style and a fairly standard one. However, we didn't feel that pastries got refilled so some people didn't see them at all!
The service was good in general but we felt that some staff were not approachable and in some areas, staff were not trained to standards you would expect in such hotels
Other than the above issues we faced, the hotel has beautiful surrounding gardens and fields and everything else you would expect from a hotel at this level.
All in all, I wouldn't recommend the hotel and I think it doesn't pay off what you pay for.

Beautiful setting .Everything was fabulous

A nice grand place. In need of a little TLC. Food was good esp the veg options.

Absolutely amazing place to relax 😘
Thank you so much

Not enough staff serving at the bar. Even at the price of £6:30 a pint you won't make any money if you don't sell it fast enough. 1 person serving when bar is rammers it only needs 1 order of shots for posers, and you will never catch up. Even worse when staff can't work till and wifi for cards is bobbins.

Oldy worldy hotel, super staff and would stay here again and recommend to friends and family.

Went for a spa weekend, massage was amazing. Food was OK. Very busy bar and pool

Could do with a lift. Prople with disabilities be aware
Staff very pleasant, breakfast was good, location beautiful

A beautiful and quiet setting for a business meeting for my company Viessentially "Your Mary Poppins of The Office"

Nice place good for a conference location

Absolutely fantastic place, staff were very helpful and the building is fabulous.
We had such a lovely relaxing break.

Nice hotel friendly staff was only and overnight stay but large rooms and good food! Would stay again if in area!

Very nice hotel and very helpful staff

Friendly service, bit pricey, for the experience, not quite 5 stars but enjoyable and would stay there again.

I love this hotel and spa. It's a little dated but that's part of the charm.

Attended a wedding here. Food was great.

Had a lovely stay here with the missus

Mum to be package is excellent worth every penny!

Lovely hotel. Staff went above and beyond for our wee girl. Very family friendly. Gorgeous grounds. Work being done in hotel to maintain this lovely old building. Would visit again!

Loved the place. The room was decent and had essential items including towels, shower gels, iron, ironing board, and a hairdryer. I loved the quality of their meals and service was top notch. Staff was polite and professional too.

We went for Christmas lunch, we got there, we were shown to the eating area and stood waiting for ages, while someone with the ability to speak ask who we were , then this person, who had no customer service experience led us to our table pointed it out and said nothing, the Chinese lady came to our table , didn't speak put bread rolls down and left , the food was ok, not worth the £200 paid, staff were ok, ( these that were interested and interacted) would I book again, I'm sorry no .

The location is great but the atmosphere and the view are incredible

Lovely grounds and spa afternoon tea is fantastic

Service ,room ,staff ,restaurant and spa facilities excellent.

Went on 1night spa break had swim etc & 1 treatment plus evening dinner&breakfast-excellent value for money!