Enjoyed a lovely festive meal in the restaurant with friends. Staff were very welcoming, attentive and food was delicious

What a wonderful time I had! Food was brilliant, staff were extremely accommodating and hospitable and every query of mine was taking into consideration. Will come again.

Beautiful hotel, top notch hospitality all around from every staff, clean and spacious room, very knowledgeable reception team who helped me to navigate the local attractions. Thank you 😊

Amazing clean rooms with fantastic service, staff ensured I knew where all areas of the hotel where on arrival, great food options with the hotel

Lovely stay, Priya was amazing on the front desk organising transport to ans from our Xmas party.
Staff were very approachable, room clean and beds comfortable!!
Thanks guys.

Stayed over for work event, food and drinks where great. Staff excellent, location and breakfast was good. Would stay again

Fabulous experience as always. A special hats off to new girl, Holly. She was extremely helpful and very pleasant. We would never have guessed it was her first day . Well done

We went to the Boogie Bingo Christmas party on Saturday. What an absolute blast. Great DJ, Great atmosphere and what a lovely waiter we had. His name was Caine and he really made our night.
Will defo be back

Had a fantastic time at the Boogie Bingo night, loads of fun. The DJs were very good, as was our waiter Caine who was very attentive and polite. The food was ok but had a great night, will definitely go again next year.

Had a great night with friends, boogie bingo was good, music choices great, hood atmosphere and we had a lovely young gentleman, Caine tending our table, he made sure we had everything we needed and carried our heavy wine chiller to our table.
Thankyou

A group of us went to the bingo Christmas party last night and it was fab. Caine our waiter was extremely attentive and really polite ☺️.

We had a brilliant time at Boogie Bingo for our ladies Christmas get together! Great food, fantastic DJ and excellent service from our waiter Caine. Great atmosphere and lots of fun and dancing. We’ll definitely be booking more events.

Hotel was lovley from what we seen, we went as a part of 6 (3 couples) and was situated in rooms 62/63/64. There was a wedding within the hotel so as expected this was noisy with music which I can accept to a degree however we was next to where the bins are filled and upto midnight on a number of occasions there was loud noises filling the bottle bins meaning we did not get to sleep till early hours of the morning. And then again 7:30am the bins was being filled/ emptied and hear smashing of bottles. We didn’t even stay for breakfast as just wanted to get home for some sleep. Informed the man at reception who apologised and said next time he will write a note to me in a more ‘quiet area’ however not sure will return after this experience.

I went to the Boogie Bingo Christmas party night with friends. Let’s start with the positive. We booked a room for three people, bed and breakfast for £40 per person, which we all thought was good value for money. Room was spacious, lovely and clean. The customer service at reception/in the bar was really good too. As a party we felt like there was one or two things that would make our night/stay at Dunkenhalgh go from a 3 star to a 5 star.

We paid £50 a head for the Boogie Bingo, this included a two course meal and entertainment. Other places we have been to included a three course meal for the same price. Our meal came, it was tiny and barely warm. Two of our group have gluten intolerance, one with a really severe gluten allergy. There was nothing highlighted on our table to show this to the waiter/waitresses. Our meals were just placed down on our table, leaving us with no idea if our meals were gluten free! Not one single member of staff understood the seriousness of someone with a food allergy! The Boogie Bingo was good but went on too long. On a more positive note the drinks weren’t badly priced.

The next morning we went down for breakfast, after informing a member of staff of our gluten allergies, she sat us down at the table and told us to just help ourselves! To say we were gobsmacked was an understatement. We complained and the lady handed us an allergen booklet. No explanation on how the food had been prepared. The booklet told us there was gluten free bread so we had to ask for that. A simple explanation from the member of staff would have been helpful! I highly recommend extra training for all staff on food allergies.

After breakfast we decided to use the spa. To which we were greeted with you have to pay £30 to use the Spa once you have checked out! This was never explained to us. The lady in the Spa would not let us in. Thankfully reception in the main hotel gave us a card allowing us entry. The Spa changing rooms are run down and in need of a face lift. The Spa itself we really enjoyed.

Despite one or two faults, this would not deter us from staying at the hotel and we would ring ahead before arriving for food and make sure our gluten allergy is highlighted to the staff.

Hotel was lovely, room was spacious and clean, slightly too warm as we were above the spa. Tina at breakfast was fantastic, so friendly and welcoming. Nice to see a smiley face so early in the morning! Lenny was also lovely, she was very chatty and genuinely cared. Overall would recommend this hotel, staff have been fantastic.

Lilly (the short one) the waitress was absolutely great tonight she worked wonders on an absolute manic night she deserves some sort of recognition if management sees this please let her know her hospitality was much appreciated much much appreciated thank you Lilly (tinkerbel). 👍

My stay at the Dunkenhalgh Hotel and Spa was truly exceptional from start to finish, and I am more than happy to give this wonderful hotel a full five-star rating. The setting was peaceful, the atmosphere relaxing, and every part of the hotel felt beautifully maintained and thoughtfully designed to create a memorable experience. The spa facilities were calming and luxurious, and the overall environment made it easy to unwind.
However, what truly elevated my stay and made it unforgettable was meeting Arica, a remarkable 20-year-old staff member whose customer service is genuinely beyond words. From the moment I arrived, she welcomed me with a warm smile and a level of kindness, attentiveness, and professionalism that immediately set her apart. Arica has a natural ability to make guests feel comfortable, valued, and appreciated. She went above and beyond in every interaction, ensuring every detail was perfect and offering help with genuine care.
It is rare to come across someone so dedicated, enthusiastic, and naturally gifted in hospitality. Arica is a real credit to the Dunkenhalgh Hotel and Spa, and meeting her made my stay even more special. I highly recommend this hotel to anyone seeking exceptional service and a truly memorable experience.

My stay at the Dunkenhalgh Hotel and Spa was truly wonderful, and I’m delighted to give it five stars. The hotel itself was beautiful and relaxing, but the highlight of my visit was meeting Arica, a lovely 20-year-old staff member whose customer service is beyond words. She greeted me with genuine warmth, kindness, and professionalism that made my experience unforgettable. Arica went above and beyond in every way. I highly recommend this hotel for its exceptional staff and atmosphere.

My recent stay at the Dunkenhalgh Hotel and Spa was nothing short of exceptional, and I am delighted to give it a full five stars. The atmosphere was relaxing, the facilities were immaculate, and every detail of the experience felt thoughtfully designed. However, what truly made my visit unforgettable was meeting Arica, a 20-year-old staff member whose customer service was beyond words. From the moment I arrived, she greeted me with a warm, genuine smile and an effortless professionalism that instantly made me feel welcome. Arica went above and beyond in every interaction—attentive, kind, and incredibly dedicated to ensuring guests had the best possible experience. Her ability to balance friendliness with outstanding efficiency is remarkable, and she is a true credit to the hotel. Thanks to her exceptional service and the hotel’s beautiful setting, my stay was truly memorable. I can’t wait to return.

Arica on reception was so warm friendly and welcoming.

Stayed for 2 night was lovely.
Arica was very helpful and made my stay a lot more pleasant.
Overall lovely place and Arica definetly deserves a promotion

Really enjoyed our recent spa weekend - excellent dinner and breakfast, clean and comfy room (we were upgraded!) And a lovely massage and spa experience. Only thing is it's quite close to a big road so was quite loud, but very easy to get to from the motorway! We'll be back!

We went for the boogie bingo Christmas party as a works party
I'm sorry but the food was horrible. The entertainment's okay? But the best think about it was the rest of my colleagues. Great to have a night out with them

First time visiting here and would highly recommend it. Stephen’s customer service was outstanding

I was stuck in a booking issue and after a tremendously exhausting back and forth conversation with the 3rd party company i managed to contact Demi. She was brilliant, sorted my issue out in seconds and saved me a lot of money. I could not thank her more for her help. I was close to cancelling my bookings until i got through to Demi and I hope the spa is happy that she was so lovely i decided to keep the booking!