Mercure Dunkenhalgh Hotel & Spa
Latest Reviews
The chap named Sem at desk was fantastic! (Give that man a raise!!!)
Gave us everything we needed, a warm welcome, information on the history and it's ghosts. Absolutely wonderful!
Thank you all, but especially Sem!
Gave us everything we needed, a warm welcome, information on the history and it's ghosts. Absolutely wonderful!
Thank you all, but especially Sem!
Source: google.com
Nice hotel with plenty of original features. Rooms are nice with plenty of space - Mrs loves the fact there’s a plug near the mirror so well done guys for thinking about where sockets should go.
The Leisure facilities are good with a decent pool and 2 steam rooms.
We had an evening meal in the restaurant which was really good.
Breakfast was self service but again the food was tasty with good quality local produce.
There’s plenty of parking outside and
all the staff throughout the premises are extremely Courteous.
Keep up the good Work guys
The Leisure facilities are good with a decent pool and 2 steam rooms.
We had an evening meal in the restaurant which was really good.
Breakfast was self service but again the food was tasty with good quality local produce.
There’s plenty of parking outside and
all the staff throughout the premises are extremely Courteous.
Keep up the good Work guys
Source: google.com
i was booked in at a spa day shoulder, back and neck and i wasn’t overly pleased . The pool, saunas and steam rooms were excellent but the massage wasn’t , i was not asked what pressure was preferred and instead had a light massage which didn’t help with any tenderness and my shoulders wasn’t even touch! i am not happy with this service especially for the price and i would like something to be done about this .
Source: google.com
Good value hotel. Bar is quite small but has good service. Food in the restaurant was ok. They had a couple of events on when we last stayed so it was busy. A lot of curlers and eyelashes....
I had to call reception at 3am due to a couple of other guests deciding it was a great hour to have a conversation in the corridor at full volume. It was dealt with straight away and calmly.
I had to call reception at 3am due to a couple of other guests deciding it was a great hour to have a conversation in the corridor at full volume. It was dealt with straight away and calmly.
Source: google.com
Do you know I came to the Dunkenhalgh in order to do my own thing christmas and boxing days. Christmas day was made better by family, and friends.
However the room is amazing nice big room, a very very comfy bed. Room and time enough to have a few moments. A comfy lounge with music in the background, just loud enough for you to talk and hear. But this review isn't really about the furnishings really it's about some amazing staff, who helped me so much. Their kindness just overwhelmed me. Never have I been looked after like they looked after me. All without them knowing what I was there for.
The fish and chips that was not really on the menu but still done by Jack the newish chef. The scone jam and cream just made my day. Thankyou. The bar area which is where I spent my day was looked after by Jude, (Bar) Mia, and Sofia. They all gave me table service because they noticed I was struggling. Not just for me but for anyone they gave 100%.whom ever recruited them well done. Pleasent, curtious, kind, but above all made my stay at the Dunkenhalgh far more than it could have been. Thank you too I think head chef Shaun, who came to thank me for my thankyou card and to explain feed back like mine encourages and gives confidence to staff abilities. Thank you so much to all of you I loved my stay.
However the room is amazing nice big room, a very very comfy bed. Room and time enough to have a few moments. A comfy lounge with music in the background, just loud enough for you to talk and hear. But this review isn't really about the furnishings really it's about some amazing staff, who helped me so much. Their kindness just overwhelmed me. Never have I been looked after like they looked after me. All without them knowing what I was there for.
The fish and chips that was not really on the menu but still done by Jack the newish chef. The scone jam and cream just made my day. Thankyou. The bar area which is where I spent my day was looked after by Jude, (Bar) Mia, and Sofia. They all gave me table service because they noticed I was struggling. Not just for me but for anyone they gave 100%.whom ever recruited them well done. Pleasent, curtious, kind, but above all made my stay at the Dunkenhalgh far more than it could have been. Thank you too I think head chef Shaun, who came to thank me for my thankyou card and to explain feed back like mine encourages and gives confidence to staff abilities. Thank you so much to all of you I loved my stay.
Source: google.com
Julia was very helpful. First class
Source: google.com
Sehr freundliche Begrüßung durch Julia, dadurch fühlten wir uns direkt angekommen. Wir kommen auf jeden Fall wieder :)
Source: google.com
Amazing hotel ,staff and service, especially Sam at the front desk was amazing, very helpful throughout the stay. Will visit again
Source: google.com
Me and my partner have been coming here for the last 12 months always happy to see Samuel’s smile he is always happy to help and goes the extra mile for us makes the dunkenhalgh experience worth every penny withe hospitality second to none looking forward to coming again
Source: google.com
An amazing week's stay, from the moment I arrived nothing was too much trouble.
Julia on reception was all smiles on arrival and very helpful. The food was delicious and plentiful with all staff more than happy to help.
Thank you.
Julia on reception was all smiles on arrival and very helpful. The food was delicious and plentiful with all staff more than happy to help.
Thank you.
Source: google.com
I had a wonderful stay at the Mercure Hotel Blackburn. The hotel was clean, comfortable, and well maintained, with a relaxing atmosphere throughout.
A special mention must go to the receptionist, Julia, who truly made the experience exceptional. She was incredibly welcoming, friendly, and professional from the moment I arrived. Julia went above and beyond to ensure everything was perfect, answered all my questions with a smile, and made me feel genuinely valued as a guest.
Thanks to her outstanding customer service, my stay was seamless and enjoyable. I would highly recommend the Mercure Hotel Blackburn and look forward to returning in the future.
A special mention must go to the receptionist, Julia, who truly made the experience exceptional. She was incredibly welcoming, friendly, and professional from the moment I arrived. Julia went above and beyond to ensure everything was perfect, answered all my questions with a smile, and made me feel genuinely valued as a guest.
Thanks to her outstanding customer service, my stay was seamless and enjoyable. I would highly recommend the Mercure Hotel Blackburn and look forward to returning in the future.
Source: google.com
Very kind personal, especially Julia. Thank you very much for the amazing stay.
Source: google.com
Sam is amazing.
Source: google.com
Amazing stay at the hotel, we arrived late in the night at the 2 staff workers Sam&mark was amazing help, could not ask for more.
Source: google.com
Sam was really friendly and helpful on front of house. Great customer service!
Source: google.com
Excellent
Source: google.com
Stunning place with gorgeous views. We visited as a get away for a couple of days and are really happy with the service thus far.
Rooms are spacious and modern, well equipped. Staff are friendly and attentive, always smiling.
Mia in the bar was amazing, such a friendly and lovely face for the customers.
All in all very happy and would recommend.
Rooms are spacious and modern, well equipped. Staff are friendly and attentive, always smiling.
Mia in the bar was amazing, such a friendly and lovely face for the customers.
All in all very happy and would recommend.
Source: google.com
We stayed as part of a long new year eve break
The rooms and corridors can feel cold
The staff were outstanding and friendly
Food was very good quality
Lots off space in the rooms
We would stay again
The rooms and corridors can feel cold
The staff were outstanding and friendly
Food was very good quality
Lots off space in the rooms
We would stay again
Source: tripadvisor.co.uk
We are here for New Year’s Eve , and all I can say is exceptional.
The restaurant NYE gala dinner was superb , 3 course set such a reasonable price . The Beef wellington was superb and the chef was such a lovely guy .
Room was modern and specious in the executive wing and very clean . The hotel is in need of some renovation outside but what makes the hotel is the excellent staff .
Thoroughly recommend and we will be back .
The restaurant NYE gala dinner was superb , 3 course set such a reasonable price . The Beef wellington was superb and the chef was such a lovely guy .
Room was modern and specious in the executive wing and very clean . The hotel is in need of some renovation outside but what makes the hotel is the excellent staff .
Thoroughly recommend and we will be back .
Source: tripadvisor.co.uk
The room was nice. The massage was nice but that’s all I really have to say on the positives. The bar area is understaffed so takes a long time to get a drink or food. I booked through spa breaks to get a deal which included £30 per head in the evening restaurant, I bought lunch from the bar & lounge menu at lunch time which was quite nice food. However, when we got to the restaurant, we weren’t told earlier on but it was the same menu as the bar menu we had earlier. They advised the normal evening menu was not on but we still had £30 per head to spend. We didn’t want to try anything else on the lunch menu, therefore ordered a bottle of wine so we didn’t waste the whole £60 and decided to go somewhere else. They then advised the £30 per head was only for food. This was not advised earlier. I was slightly frustrated as if we were made aware the menu would be the same as the bar menu, we could’ve made the decision earlier or the £60 could’ve contributed towards lunch. It’s not the best selection for a nice evening meal.
The breakfast was quite good and there was a good selection.
The general area could do with a bit of upkeep
The breakfast was quite good and there was a good selection.
The general area could do with a bit of upkeep
Source: tripadvisor.co.uk
Do you know I came to the Dunkenhalgh in order to do my own thing christmas and boxing days. Christmas day was made better by family, and friends.
However the room is amazing nice big room, a very very comfy bed. Room and time enough to have a few moments. A comfy lounge with music in the background, just loud enough for you to talk and hear. But this review isn't really about the furnishings really it's about some amazing staff, who helped me so much. Their kindness just overwhelmed me. Never have I been looked after like they looked after me. All without them knowing what I was there for.
The fish and chips that was not really on the menu but still done by Jack the newish chef. The scone jam and cream just made my day. Thankyou. The bar area which is where I spent my day was looked after by Jude, (Bar) Mia, and Sofia. They all gave me table service because they noticed I was struggling. Not just for me but for anyone they gave 100%.whom ever recruited them well done. Plesent, curtious, kind, but above all made my stay at the Dunkenhalgh far more than it could have been. Thank you so much to all of you I loved my stay. I will be back. Dunkenhalgh what a great place.
However the room is amazing nice big room, a very very comfy bed. Room and time enough to have a few moments. A comfy lounge with music in the background, just loud enough for you to talk and hear. But this review isn't really about the furnishings really it's about some amazing staff, who helped me so much. Their kindness just overwhelmed me. Never have I been looked after like they looked after me. All without them knowing what I was there for.
The fish and chips that was not really on the menu but still done by Jack the newish chef. The scone jam and cream just made my day. Thankyou. The bar area which is where I spent my day was looked after by Jude, (Bar) Mia, and Sofia. They all gave me table service because they noticed I was struggling. Not just for me but for anyone they gave 100%.whom ever recruited them well done. Plesent, curtious, kind, but above all made my stay at the Dunkenhalgh far more than it could have been. Thank you so much to all of you I loved my stay. I will be back. Dunkenhalgh what a great place.
Source: tripadvisor.co.uk
Came here for Christmas dinner with my family and from start to finish it was a wonderful experience. The food was delicious and plenty leaving us all with full stomachs.
The staff couldn’t do enough for you especially Danielle who really made our Christmas meal special. Roll on next year.
The staff couldn’t do enough for you especially Danielle who really made our Christmas meal special. Roll on next year.
Source: tripadvisor.co.uk
Had an amazing stay on christmas Eve 25 at this hotel
Staff are warm friendly and welcoming
Rooms and bedding are spotless
FOOD AND RESTAURANT is the best ever served by professional waiters
THE BAR is well stocked with a fantastic choice of drinks
You won't be dissapointed if you book this hotel
The hotel was so busy with coach parties but not once did I see staff with out smiles and being pleasant all the time to guests they had all given up there family christmas to make it special for the hotel guests
Amazing staff in an Amazing hotel
Staff are warm friendly and welcoming
Rooms and bedding are spotless
FOOD AND RESTAURANT is the best ever served by professional waiters
THE BAR is well stocked with a fantastic choice of drinks
You won't be dissapointed if you book this hotel
The hotel was so busy with coach parties but not once did I see staff with out smiles and being pleasant all the time to guests they had all given up there family christmas to make it special for the hotel guests
Amazing staff in an Amazing hotel
Source: tripadvisor.co.uk
Came here for Christmas day with the family
The place is lovely
The food was excellent well done to the chefs
The service was excellent
They made ise feel welcome from start to finish
Thank you all for a great Christmas day
The place is lovely
The food was excellent well done to the chefs
The service was excellent
They made ise feel welcome from start to finish
Thank you all for a great Christmas day
Source: tripadvisor.co.uk
Absolutely amazing? the staff were incredibly friendly and efficient., the room was spacious and spotless .I like the huge TV and comfortable beds, and the breakfast buffet is great. Truly wonderful stay !
Source: tripadvisor.co.uk
