Exceptional Customer Service Takes away the Strain
20th February 2018
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Customer service should form an integral part of any business, from banks to supermarkets right down to small businesses and sole traders. In fact, it could be argued that smaller companies need to nail their customer service presentation to thrive in a competitive marketplace. Roger Daniels

of Therapi Tylino, a massage therapy practice in Pontypool is a massive customer service

advocate, and is creating waves in the complementary therapy world by raising the bar and

offer not just a highly experienced massage therapy service but a first-rate customer service experience that ensures his clients will be returning time after time.

Building Trust

Currently, in the UK the rules and regulations surrounding complementary therapy provision are quite lax, and is something that organisations like the Complementary Therapies Association (CTha) and the Complementary and Natural Health Council are trying to address by offering registration to therapists that can demonstrate appropriate qualifications in their field. Currently, sign up is voluntary and there is no mandate on any therapist to register, which for those seeking treatment can be a minefield. Wanting to build trust with his client base, Therapi Tylino owner Roger Daniels has easily satisfied the requirements of both organisations and is a registered member of both, with his insurance running through the CTha. Not only does this evidence his skill it offers vital protection to anyone seeking therapy as sadly there are some unscrupulous and barely qualified people doing more harm than good.

Such is his commitment to customer care Roger also holds a valid Enhanced DBS Disclosure Certificate so anyone using his service can feel safe in his care.

Human Touch

 Therapi Tylino is keen to promote the human aspect of therapy. Massage therapy can be a powerful and healing tool, but again Roger is eager to offer something more personal, a cut above the rest. In business, the terms B2C (meaning business to customer transactions) and B2B (meaning business to business transactions) are banded around all of the time, and Roger feels that this somewhat dehumanises businesses like his. Whether his clients come from local businesses that see the benefits of massage therapy provision for their staff, or are individuals in the local area, Roger is keen to rebrand himself H2H, or Human to Human, something which he feels must not be lost from complementary therapies.

 Award Winning

Such is his commitment that Roger is investing heavily in promoting customer service as

being as important as the therapy itself, working under the banner of ‘Qualified - Insured - Trusted’. His dedication is being recognised in the local area, with the business recently shining at The Best Of Business Awards, a programme set up specifically to recognised high levels of customer satisfaction through verified customer reviews. Therapi Tylino was delighted to receive three awards:  ‘Highly Commended in Town Torfaen’, ‘Highly Commended in Category award for Massage throughout the UK’ and ‘The Top 100 UK Business award – 72nd’.

In March 2017 the practice was further honoured when they won Employee Wellness Category of the 2017 South Wales Business Growth Awards, and have become a shortlisted finalist in no less than three categories which includes Customer Service Excellence for the 2018 awards which will be announced at a Gala Dinner at St.Davids Hotel & Spa, Cardiff on 2nd March.


To book a consultation and experience the exceptional levels of service coupled with professional treatments, contact Therapi Tylino today via email info@therapitylino.co.uk or telephone Roger on 07527 254375 quoting reference TTB3 to receive a £5 discount on your first treatment.

Roger Daniels

About the Author

Gareth J

Member since: 7th September 2017

Based in Pontypool, Aspire Business Support, owned by Gareth Joliffe, brings over 20 years of corporate experience into your business, offering an affordable and fully flexible support service based on...

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