Review of car insurance
Very informative staff patience with an older person all sorted in a few minutes and a phone call back to see if everything OK I prefer the personal touch as I'm no good at doing things on line

Having had a bad experience with a well known national insurance company over a non-fault auto claim, my wife and I decided to utilise a broker to source and manage ongoing cover. Having had positive experience with A-Plan a decade or so ago we chose to visit the same company, now known as Howden Insurance at its branch in Cheltenham.

It was so refreshing to set up our policies face to face with a broker/adviser. The company negotiated on our behalf to source the best match to our insurance needs for the best price available.

Although our policies went up a little in price over some products available online, we were assured we had good quality insurance and in the event of a claim the branch would have claims advisor representing us.

Wind forward a few months it happened. I returned to my parked car in our local high street to find a lorry had reversed into it causing substantial damage. The timing could not have been worse for us. I was just over a week away from having a full hip replacement and my wife was just embarking on cancer treatment.

A call to Howden late that afternoon set the wheels in motion of a seriously impressive set of events all co-ordinated and overseen by the branches hugely experienced claims handler, Nicky Davis. Within hours an excellent claims handling company, Kindertons, had been appointed to assist and a hire car delivered to me within 36 hours of the accident. Ordinarily it would be a week or so before my damaged car would be recovered from my home. Nicky, understanding that it was only handful of days before my operation spoke with Kindertons to ensure the damaged car was recovered prior to me being hospitalised. Two and a half weeks on since the ‘accident’ and the car has been assessed and is en-route to a highly regarded bodyshop for repair.

I cannot rate the Cheltenham branch of Howden highly enough and Nicky’s response during a very difficult time for me and my wife has been simply exceptional.

The staff sorted everything out for us with efficiency and a lot of knowledge

Very efficient telephone conversation, great to have that personal service. Anna found the right policy for me at a good price, explained everything, made the whole experience a breeze. Will definitely be contacting when car insurance due.

Hi. I have been with Howdens for many years. I deal with oliver churches. What a awesome gentleman and a pleasure. Oliver goes out of his way to satisfy the customers. A great asset to Howdens. He always finds great deals a true gentleman. Please when enquiring about a product ask for Oliver churches you won't be disappointed. All best Ollie I know you like to be called Ollie instead of Oliver but I wanted to be precise sorry mate.
Thank you and all the best. See you next year.

Excellent advisor every question answered in full very competitive price made me feel confident in the company

Outstanding service , even though I have moved insurers this year, Emma Copestake could not have been more helpful sorting out proof of no claims bonus etc.Will definitely consider using Howden again in the future

Excellent one to one service from Thomas, highly recommend Howdens

Offering a good price

Great customer service , helpful and renewal quote beaten.

Friendly and helpful service from Katie Forrow. Very good customer service for an older client. We like this!!
Dan Lupton

Unfortunately, a driver ran into our m/home while we were on holiday in France. My phone calls were answered immediately - no waiting in a queue listening to music- and Grace, at Howdens Shrewsbury, even rang me back to save my 'pay as you go' mob bill. Grace has been totally professional, efficient and reassuring throughout a pretty traumatic time. Can't thank her enough.

I have just renewed my home insurance with Catherine Smith at the Tooting branch. I had a 5 ⭐ experience. Catherine was super helpful, patient & informative & had an excellent way of putting me at my ease. I would really recommend her customer service & that of other colleagues too, as I also have my car insurance with this branch. Thank you Catherine. Please keep doing what you do so well. 😊

The gentleman who dealt with me was very helpful and patient. He got me a better deal than I had and also advised to return when my car insurance was due.

Not in a hurry and clear on all details.

We’ve been using Howden’s/A-Plan for a few years now and I would not go elsewhere! Excellent service, every time!
I’ve just had to set up public liability insurance, which I knew little about, and Erika was extremely helpful and found me a good policy, making sure the terms were suited to my requirement. Five star service!

I have always found their consultants are readily available and very polite, patient and helpful on the phone in trying to get you the best deal to suit as was Matthew on this occasion.

How easy it was to get the insurance that I wanted and cheaply thank you

Excellent service from Jake. I phoned to renew my insurance and he took the time to find about my circumstances and was able to recommend small changes to the policy which give me better cover at a lower price (the original quote was already better than I could get elsewhere). Just what you want from an insurance broker.

They did everything to help good result

Excellent service and advice.

Helpful, quick, clear and polite service. They phoned me a few days after sending a quote so saved me trying to get through to consultant.

The lady who I spoke to was very supportive, helpful, and patient
She listened and looked and make changes to meet my needs

My Howden Broker, Adam, found me a household policy perfectly fitting my needs at a very competitive price. He was attentive, super-efficient and kept me fully in touch while working to a very tight renewal date.
My whole experience could not have been better.

I called in to the Shrewsbury branch yesterday for details/quotes for renewing my car insurance. I was greeted with a lovely smile from Emma. She went through explaining everything step by step in a courteous and professional manner. She was extremely helpful in getting the best deal. There was a lovely feel in the office of the staff being polite and hardworking. It did not take long to go through all the questions and answers. I felt very happy with the service Howden gave me. I would totally recommend them.