Howden Insurance
Latest Reviews
Initially I was very pleased with the customer experience and the policy was dealt with well and the agent was friendly and helpful. One of the reasons I took out the policy as well was they were offering a £50 M & S voucher which I was told would take about 2 weeks after the policy was taken. After documents were confirmed I waited about a month. I phoned and spoke to the agent and confirmed that we were entitled to it and would chase it up I explained that I wanted the voucher to use at Christmas which gave them 3 weeks. As yet this is still not received I have given opportunity to correct hence why I am now commenting on it. I find it very irritating when companies give offers and then its like trying to get blood out of a stone to get what was promised.
.......I have now received a very prompt response and courteous phone call to apologise and vouchers received next day by special delivery so am now really happy overall, happy to put a 5 star rating now all resolved.
.......I have now received a very prompt response and courteous phone call to apologise and vouchers received next day by special delivery so am now really happy overall, happy to put a 5 star rating now all resolved.
Source: trustpilot.com
treats me with respect. friendly
Source: trustpilot.com
first class service.
Source: trustpilot.com
Very good service, helped insure our 3 cars, saved money.
Source: trustpilot.com
Very helpful staff who answered all my queries with no issues
Source: trustpilot.com
Hi, there I only wish I'd found you five year's earlier. It was by luck that I saw your ad in my monthly fishing mag. What a reception I got when I rang for a quote. You will make more drivers aware if you post more ads in the fishing mag. I've told as many friends about you. So get ready for 2018.👍👍🏁🎣😁
Source: trustpilot.com
Excellent service, have already recommended to family and friends who have taken out a policy.
Source: trustpilot.com
Great service by the team in Yeovil
Source: trustpilot.com
I have been using A-Plan insurance increasingly over the past 3-4 years, initially for commercial vehicle cover, then my personal vehicles, followed by house and contents and public liability. I am consistantly reassured of their commitment to excellence, both in customer service and crucially the level and cost of insurance, every time I need to speak with them.
Source: trustpilot.com
I wanted to deal with a local broker but was transfered to a branch in shirley as the local branch doesn't deal with vans.I enquired about insuring my car at the local office but was transferred to another office who specialise in performance cars.I dont recall there location but they took the details asked if I was used to fast cars and never came back to me. safe to assume the performance car dept were not interested in offering insurance on a performance car. Not quite living up to its billing as the local insurance broker.Could get the same online for less.
Source: trustpilot.com
Simple easy and straight forwards
Source: trustpilot.com
A complete service.
Source: trustpilot.com
Great personal service. Beat the comparison web site prices and with a better alround deal.
Source: trustpilot.com
Quick and easy and no problems.made me feel at total ease
Source: trustpilot.com
Very helpful staff and responded to any of my questions via email in a timely manner.
Source: trustpilot.com
Good service very happy, with the £50 free gift card A-Plan saved us over £70 on our car insurance. Would recommend A-Plan, give them a try, nothing to lose.
Source: trustpilot.com
The best service I had from so far
Source: trustpilot.com
Brilliantly helpfully. Much better to talk to someone than a computer. Did my car insurance and my wife and saved us both money. Full marks.
Source: trustpilot.com
Excellent customer service. Really friendly and offered clear and helpful advise. Didn't feel pressured to take out a policy.
Source: trustpilot.com
Straight forward and easy to deal with for my camper van insurance.
Source: trustpilot.com
I was delivered a competitive quote and a had an efficient and helpful conversation with the agent. Very satisfied.
Source: trustpilot.com
Great service - has the personal touch. Would definitely use again
Source: trustpilot.com
Joined A-Plan after receiving a very good quote. Knowledgable sales person. Very smooth transition and very happy that I switched to them. Regards Frances Jasper
Source: trustpilot.com
After having a few issues regarding my old policy with another provider - you gave me sound advice and the follow up call and customer service you gave me was brilliant!
I was very pleased with the way you handled my questions and that gave me reassurance that you were the better insurer on the market
Great customer service. Thank you
I was very pleased with the way you handled my questions and that gave me reassurance that you were the better insurer on the market
Great customer service. Thank you
Source: trustpilot.com
I had an accident involving a motorcyclist. Thankfully it wasn’t serious but everyone involved was shaken up. A Plan were great - the person writing the accident report was empathetic & kind whilst being practical & calm. She made the whole experience less traumatic. I wholly recommend A Plan.
Source: trustpilot.com
