Howden Insurance
Latest Reviews
My renewal claim was processed efficiently and I was satisfied with the terms offered
Source: trustpilot.com
I found your service to very helpful, efficient and the staff polite and the policy renewal went through smoothly.
Source: trustpilot.com
A-Plan are always friendly and professional. A company that is easy to deal with and very good customer service.
Source: trustpilot.com
Very thorough and diligent. Delivered on what they said. Valued our custom and returned calls and answered all our queries. We will indeed be back next year. Ray was very polite, efficient and competent 😊
Source: trustpilot.com
Super advice not pushy, very polite and friendly.
Source: trustpilot.com
Renewal was easy
Source: trustpilot.com
APlan are always helpful and very thorough. Local and accessible just what I like.
Source: trustpilot.com
This is the first time i have dealt with A-Plan and I found them (Matthew) to be extremely helpful and up front with my questions. They found me a great deal for my 6 seat Proace combi which I took out immediately with them. They were just short of £100 cheaper than my present company and with a much lower excess . I had to ring them back with a question and guess what, I got straight thru to speak to a human being without pressing buttons, amazing.
Source: trustpilot.com
Great service always get sent a reminder by email and telephone when my insurance is up for renewal.
Also the premium went down this year which was a pleasant surprise.Staff always friendly and helpful
Many thanks
Paul Clayton
Also the premium went down this year which was a pleasant surprise.Staff always friendly and helpful
Many thanks
Paul Clayton
Source: trustpilot.com
Good friendly and professional service. I am satisfied that I was offered the best policies for myself and my wife.
Source: trustpilot.com
Thank you for excellent service. The people who speak with you and advise you are clear, never pressure you to buy and seem to be super efficient. Proper brokers with the human touch! Why can’t more firms be like this?
Many thanks, have already recommended others because of my positive experience.
Many thanks, have already recommended others because of my positive experience.
Source: trustpilot.com
Service, communication and willingness to help has been 5* to this point. Have spoken to several members of staff who have each been as helpful as the next and shown continuity in their understanding and level of service. I will offer Frazer a special mention as he has demonstrated patience, knowledge and has been particularly personable, in guiding me through a new process; I can’t praise him highly enough at this stage. All in all, only positives from the perspective of a new customer.
Source: trustpilot.com
Friendly staff always happy to help .
Source: trustpilot.com
Always friendly, professional service, pricing reasonable overall when compared to other insurances. Never had any real issues when renewing insurance. Would use in the future.
Source: trustpilot.com
When you have to renew a policy what you need is good honest help without bluster. A Plan offers that. After a few complications John came up with a policy that fitted very well. Following on from further issues he then came up with yet another solution. You do not get that on line.
Source: trustpilot.com
Excellent customer service 👍
Source: trustpilot.com
Process seems clumsy compared with the way Lloyd Vine performed
Source: trustpilot.com
worth trying to get a price deduction, it worked for me.
Source: trustpilot.com
Very helpful and always fab to have actual people to speak to. Very helpful with finding a good priced Flood RE insurer also.
Source: trustpilot.com
Quick, easy to use both website and telephone. Friendly helpful staff.
Source: trustpilot.com
We secured a competitive quote eventually.
Confusion with calls from different employees not knowing others had called.
We didn’t except the first quote, disappointed that we had to haggle to get premium reduced. Have been a customer for over 25 years so was a little disappointed . Got a discount for car and house insurance with same company.
The premiums were competitive considering the service , always someone at the end of phone should you need to contact them. Happy to pay an admin charge for this service.
Confusion with calls from different employees not knowing others had called.
We didn’t except the first quote, disappointed that we had to haggle to get premium reduced. Have been a customer for over 25 years so was a little disappointed . Got a discount for car and house insurance with same company.
The premiums were competitive considering the service , always someone at the end of phone should you need to contact them. Happy to pay an admin charge for this service.
Source: trustpilot.com
A-Plan helped reduce our house insurance premium about 3 years ago. Since then we have found the legal cover very useful to achieve a satisfactory settlement during an employment dispute and A-Plan were hugely beneficial as a mediator and chaser while going through a subsidence claim for the house where the insurer raised their offer from an original £1300 to £10,500. Highly recommended.
Source: trustpilot.com
very helpfull
Source: trustpilot.com
Efficient and helpful service from Amy
Source: trustpilot.com
No hard sell , good communication skills, explained the facts and figures well.
Source: trustpilot.com
